We understand that coming into hospital can be a daunting experience, which is why all of our nurses are trained to support patients with gentle, thoughtful and compassionate nursing care. Our interdisciplinary teams support each other in fulfilling our purpose of making life better by placing our patients at the centre of care.

Our nursing values

  • Focusing on the personal needs of our patients and their families
  • Delivering excellent clinical care
  • Trusting and encouraging each other as colleagues
  • Providing the best clinical support

We’re committed to compassionate and thoughtful care for our patients. We know that the patient is the decision-maker for his or her own care, and we establish a partnership of trust and respect with each of our patients.

What is the CARE programme?

We believe in patient-centred care that is focused around the needs, preferences and values of the patient. Our CARE programme encourages employees to be more thoughtful and to demonstrate genuine care when they engage with patients. We do this by being professional, working efficiently and providing information whenever we’re asked.

Our professional nursing is aligned with the CARE programme and GENTLE principles. Our CARE programme helps our employees to understand how our role has an impact on the patient journey and experience. Changing or continuing certain behaviours can lead to enhanced care, allowing us to engage with our patients in a more thoughtful and compassionate manner. 

Our CARE promise

Infection prevention and control

We have a comprehensive infection prevention and control programme that’s aligned to evidence-based international best practices. Our programme has three goals:

  • To prevent and control the spread of healthcare infections, and ensure good clinical outcomes for patients.
  • To minimise risk by means of appropriate and evidence-based control measures.
  • To ensure employee health and safety (in relation to pathogens).

Did you know?

There are a number of ways patients can get involved in infection prevention:

  • Practising good hand hygiene
  • Getting necessary vaccinations, such as the one for influenza
  • Using antibiotics well
  • Listening to the nurses with regards to infection prevention, for example keeping warm before and after surgery, not shaving the operation site at home before surgery, and potentially being screened before admission.
  • Find out more about infection prevention.

Nursing practices

We are constantly improving the service and care we offer to our patients, by means of innovative nursing initiatives. Read more >

Nursing management programmes

We offer four management and leadership development programmes specifically for nurses. Read more >

Great 100 Nurses

Our annual celebration of 100 nurses who have made a significant difference to the profession of nursing. Read more >