Patient rights and responsibilities

Prioritising patient privacy

We are committed to protecting and respecting your privacy whilst in our care or when making use of our platforms and services.

Our privacy notice sets out the basis on which any personal information we collect from you, or that you provide to us, is used, stored, disclosed and processed by us. For an outline of our practices regarding personal information and constitutional rights and responsibilities in this regard, please read our privacy notice.

The importance of patient rights and responsibilities 

As a Life Healthcare patient, you play an important role in your health, safety and quality of treatment. Therefore, you must understand your patient rights and responsibilities. They protect you during your hospital visit and help ensure that you receive the most appropriate care. 

This information incorporates components of the Patients’ Rights Charter. If you are uncomfortable, dissatisfied or concerned about anything during your visit, it gives you the power to take control of your wellbeing. 

A list of rights and responsibilities as a patient

Some of your rights include: 

  • complete confidentiality
  • caring, empathetic hospital staff
  • treatment in a clean, safe environment
  • guidelines on use of the various facilities
  • respect of your privacy and dignity without prejudice
  • complaint without recrimination 

Some of your responsibilities: 

  • Provide us with accurate information about all aspects of your health.
  • Communicate any concerns as soon as possible.
  • Follow the hospital’s guidelines.
  • Respect and cooperate with medical staff.
  • Recognise the effects of your lifestyle on your health.
  • Respect other patients and their property.

Where can I find the
patient rights and responsibilities guide?

Information on our patient rights and responsibilities is available at all our facilities and informs patients and their families about their basic rights with regard to care in our facilities. This includes their right to involvement in all clinical decisions and treatment options, as well as the right to provide feedback about the service they receive.

Voice your concerns

Discuss any concerns with our management or hospital staff. We are happy to assist you and direct your message to the correct facility.