Embracing disability in the workplace

Jacques De Bruyn, switchboard operator, has been a beloved team member at Life Rosepark Hospital for eight years.

His professional contributions are significant, but his personal journey, especially with his guide dog Jazz, truly inspires us all. Reflecting on his early days, Jacques remembers the warm and welcoming environment of the hospital, where everyone greets each other kindly. This supportive atmosphere was important for Jacques, especially as he gradually lost sight.

Jazz, Jacques’ guide dog, has transformed his life. Jacques describes how Jazz helps him navigate the hospital and brings joy to employees and patients. Jazz’s presence lifts everyone’s spirits, making the hospital a brighter place. When Jacques’ eyesight began to deteriorate significantly, the decision to bring Jazz into the hospital was met with overwhelming support from employees and management. Jacques vividly remembers his interview, where his positive attitude shone through. His response to the question about his vision—”I can see the sun. How much further do you want to see?”—left a lasting impression on his line manager.

As Jacques’ vision worsened, the hospital employees, led by his line manager Anandie, made sure he had the support he needed. They worked together with the Guide Dog Association and various departments to ensure Jazz could become part of the team. This collective effort meant that Jazz could help Jacques continue doing his job effectively. Anandie Smit, admission’s supervisor who played a significant role in supporting Jacques, recalls how the staff followed guidelines during Jazz’s training period, understanding the importance of the guide dog’s role. Today, Jazz is a cherished member of the hospital, known for his unique personality and the joy he brings.

Jacques recalls, “My mother taught me when I was young, ‘Listen, you’re going to have to open your mouth and speak if you want something. You’re going to fall behind if you don’t speak up.’” This lesson has been instrumental in Jacques’s approach to his challenges.

Outside of work, Jacques is an accomplished athlete who competes in Paralympic athletics. He excels in the 100-metre and 200-metre events, proudly representing South Africa. His achievements include winning bronze and silver medals at the national championships in March this year. Jacques’ dedication to athletics shows his discipline and resilience. Despite facing a significant injury in 2013, which led to a break from sports, Jacques made a remarkable comeback four years ago. His story is a powerful reminder that discipline and determination are key to success. He says, “People always tell me they need motivation. Motivation is the wrong word. Motivation might last you a week. Discipline will last you a lifetime.”

Jacques’ independence and determination extend beyond athletics. At the hospital, he is known for his ability to perform tasks independently, seeking help only when necessary. His colleagues admire his self-sufficiency and the discipline he maintains in all aspects of his life. Anandie, who describes herself as the “godmother” to Jazz, highlights the deep trust between Jacques and his guide dog. This trust is mirrored in Jacques’ relationship with his colleagues, who fully embraced him and Jazz. This supportive environment has been crucial for Jacques, allowing him to excel in his role despite his visual impairment.

Jacques emphasises the importance of communication: “If you’re not happy or need help, you have to speak up. People aren’t psychic. If they don’t know you have a problem, they can’t help you.” Jacques de Bruyn’s story shows how Life Healthcare has enabled accommodations for Jacque to ensure he thrives in his role, and his journey at Life Rosepark Hospital shows the power of a positive attitude and a supportive community.