Service Manager

Function

Nursing

Facility

Life Groenkloof Hospital

Position

Service Manager

Introduction

An opportunity exists for a Service Manager at Life Groenkloof Hospital reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people.

Critical Outputs

Effective management of external service providers

• Identify, together with Group Procurement, applicable services and service providers
• Review SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
• Drive and monitor conformance to SLA, identify gaps and implement corrective action
• Maintain productive relationships with service providers through regular meetings

Effective relationship building with internal and external stakeholders

• Participate actively, where necessary, on internal and external review meetings

Effective people management

• Demonstrate visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
• Recruit, retain, motivate and develop staff according to LHC people policies and practices

Effective financial management

• Participate in budgeting process and monitor performance against budget
• Plan, agree and implement Capex expenditure with hospital management
• Ensure accurate and timeous invoices are received from external suppliers for processing
• Participate in and/or identify opportunities to improve business processes, systems and resource utilization in order to achieve financial savings for LHC

Effective quality systems management

• Ensure customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
• Ensure external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
• Prepare for and participate in various audits

Effective facilities management

• Plan for new building projects together with local management, ensure approval of plans by local authorities, actively manage new builds and upgrades in collaboration with Group Engineering and obtain final approval by DOH and local authorities
• Monitor that maintenance is being executed timely and according to agreed standards and ensure all priority 1 and 2 equipment is maintained according to EAM (on-key) system
• Ensure compliance to LHC Engineering policy standards, on-key system and relevant legislation

Requirements

• Relevant Degree / Diploma
• Proven leadership and people management experience ideally within a healthcare environment
• Knowledge of contract management and health and safety regulations
• Understanding of facilities management, financial and project management principles
• Knowledge of procurement policies, practices and systems
• Computer proficiency
• Good knowledge of Health & Safety regulations, Building regulations and electrical installations is essential

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Excellent verbal & written communication
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation

Email

Careers.Groenkloof@lifehealthcare.co.za

Closing date

Wednesday, July 23, 2025