Quality Administration Support Clerk

Function

Administration

Facility

Life Carstenhof Hospital

Position

Quality Administration Support Clerk

Introduction

A vacancy exists for a Quality Administrative Support Clerk, based at Life Carstenhof Hospital, reporting to the Quality Manager. The successful candidate will be responsible for supporting quality efforts and will contribute towards the optimal functioning of the hospital Quality Department through effective administrative support to the QM and through interdepartmental liaison and communication.

Critical Outputs

• Support the Quality Manager in delivering a superior quality service

Administrative:

• Perform administrative duties relating to Quality (QMS) and Environmental (EMS) processes
• Capture, extract, collate and compile data and reports, and circulate to HOD’s in the hospital
• Manage and maintain an efficient record and filing system
• Attend meetings and in-service training as scheduled
• Take minutes of Health and Safety meetings and other Quality related meetings, as required
• Assist the QM with coordinating and arranging of Quality and Legal training and Quality workshops
• Assist the QM with coordinating and arranging of Quality Audits (Internal & External)
• Assist with incident investigation, and follow up on outstanding documents
• Assist with Quality Improvement initiatives
• Deliver training on behalf of the Quality Manager, when required.
• Conducting Hygiene and Safety Rounds, compiling reports and action plans – following up on closeouts.
• Checking, ordering and management of emergency equipment for the hospital
• Generation of requisitions for all Quality and HnS related items
• Collating and uploading data onto the Hospital and Sustainability Scorecard.
• Management and control of the HCRW manifest process. 

Document Control:                                                                                                                                      

• Manage an effective document control process
• Implement and/or maintain the electronic document control system
• Monitor the document control process in the hospital/facility 

COID:                                                                                                                                                           

• Compile documentation to be submitted to COID
• Follow up with COID regarding submitted COID incident documentation  
• Follow up on accounts generated through the COID process

Requirements

• Grade 12
• Strong computer literacy and competence in full Microsoft office suite are essential
• Experience in dealing with customers
• Commitment towards continuous improvement
• Ability to work independently and manage time
• Be available to work overtime, if necessary
• Reliable, motivated and hardworking
• Professional with integrity
• Confidentiality and discretion during contact with customers and colleagues.
• Knowledge of medical terminology will be advantageous
• Knowledge of hospital procedures will be advantageous
• Secretarial experience/qualification is advantageous
• Qualification or experience in ISO 9001: Quality Management System or Occupational Health and Safety advantageous

Competencies

• Planning & organising
• Resilience
• Verbal & written communication
• Action orientation
• Organizational awareness
• Building relationships
• Problem solving
• Attention to detail
• Drive & energy
• Excellence orientation

Email

Recruitment.Carstenhof@lifehealthcare.co.za

Closing date

Friday, June 13, 2025