Patient experience survey

351

Happy Clients

406

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2019-11-29 - 2020-11-29

Likely To Recommend Hospital

88.35%

406 Total Patient Responses

Overall Experience Score

8.42/10

406 Total Patient Responses

Admission Staff

Score: 98.85/100

  • Yes

  • No

395 Total Patient Responses

Nursing Staff

Score: 87.83/100

405 Total Patient Responses

Doctors

Score: 96.20/100

399 Total Patient Responses

Pain Management

Score: 89.61/100

324 Total Patient Responses

Hospital Environment

Score: 81.87/100

375 Total Patient Responses

Responsiveness of Staff

Score: 84.54/100

340 Total Patient Responses

Medication Information

Score: 72.15/100

283 Total Patient Responses

Food

Score: 79.32/100

356 Total Patient Responses

Discharge Information

Score: 68.35/100

406 Total Patient Responses

Likely To Recommend Hospital

91.91%

239 Total Patient Responses

Overall Experience Score

8.99/10

239 Total Patient Responses

Reception Staff

Score: 97.42/100

233 Total Patient Responses

Nursing Staff

Score: 96.27/100

239 Total Patient Responses

Doctors

Score: 95.97/100

235 Total Patient Responses

Pain Management

Score: 92.78/100

194 Total Patient Responses

Emergency Unit Environment

Score: 99.58/100

236 Total Patient Responses

Responsiveness of Staff

Score: 95.69/100

209 Total Patient Responses

Medication Information

Score: 89.94/100

179 Total Patient Responses

PRIORITISATION

Score: 87.37/100

234 Total Patient Responses