Patient experience survey

310

Happy Clients

343

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2020-03-03 - 2021-03-03

Likely To Recommend Hospital

90.48%

343 Total Patient Responses

Overall Experience Score

8.65/10

343 Total Patient Responses

Admission Staff

Score: 98.33/100

  • Yes

  • No

333 Total Patient Responses

Nursing Staff

Score: 89.56/100

342 Total Patient Responses

Doctors

Score: 97.03/100

338 Total Patient Responses

Pain Management

Score: 91.90/100

282 Total Patient Responses

Hospital Environment

Score: 81.95/100

315 Total Patient Responses

Responsiveness of Staff

Score: 87.01/100

293 Total Patient Responses

Medication Information

Score: 74.72/100

251 Total Patient Responses

Food

Score: 80.65/100

305 Total Patient Responses

Discharge Information

Score: 75.95/100

343 Total Patient Responses

Likely To Recommend Hospital

91.04%

186 Total Patient Responses

Overall Experience Score

8.92/10

186 Total Patient Responses

Reception Staff

Score: 96.07/100

178 Total Patient Responses

Nursing Staff

Score: 95.58/100

186 Total Patient Responses

Doctors

Score: 95.94/100

183 Total Patient Responses

Pain Management

Score: 93.96/100

149 Total Patient Responses

Emergency Unit Environment

Score: 98.91/100

183 Total Patient Responses

Responsiveness of Staff

Score: 94.94/100

158 Total Patient Responses

Medication Information

Score: 91.18/100

136 Total Patient Responses

PRIORITISATION

Score: 90.69/100

181 Total Patient Responses