Patient experience survey

596

Happy Clients

690

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2019-04-01 - 2020-04-01

Likely To Recommend Hospital

87.01%

690 Total Patient Responses

Overall Experience Score

8.34/10

690 Total Patient Responses

Admission Staff

Score: 98.04/100

  • Yes

  • No

669 Total Patient Responses

Nursing Staff

Score: 87.38/100

690 Total Patient Responses

Doctors

Score: 95.23/100

681 Total Patient Responses

Pain Management

Score: 90.12/100

516 Total Patient Responses

Hospital Environment

Score: 81.75/100

631 Total Patient Responses

Responsiveness of Staff

Score: 84.57/100

561 Total Patient Responses

Medication Information

Score: 71.74/100

469 Total Patient Responses

Food

Score: 78.67/100

579 Total Patient Responses

Discharge Information

Score: 64.42/100

690 Total Patient Responses

Likely To Recommend Hospital

91.65%

347 Total Patient Responses

Overall Experience Score

8.98/10

347 Total Patient Responses

Reception Staff

Score: 99.42/100

344 Total Patient Responses

Nursing Staff

Score: 98.23/100

347 Total Patient Responses

Doctors

Score: 95.32/100

345 Total Patient Responses

Pain Management

Score: 94.43/100

287 Total Patient Responses

Emergency Unit Environment

Score: 99.12/100

341 Total Patient Responses

Responsiveness of Staff

Score: 97.05/100

305 Total Patient Responses

Medication Information

Score: 92.73/100

275 Total Patient Responses

PRIORITISATION

Score: 89.17/100

338 Total Patient Responses