Patient experience survey

295

Happy Clients

326

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2020-05-15 - 2021-05-15

Likely To Recommend Hospital

90.19%

326 Total Patient Responses

Overall Experience Score

8.67/10

326 Total Patient Responses

Admission Staff

Score: 98.25/100

  • Yes

  • No

318 Total Patient Responses

Nursing Staff

Score: 90.10/100

326 Total Patient Responses

Doctors

Score: 97.09/100

323 Total Patient Responses

Pain Management

Score: 93.11/100

274 Total Patient Responses

Hospital Environment

Score: 82.66/100

306 Total Patient Responses

Responsiveness of Staff

Score: 87.42/100

279 Total Patient Responses

Medication Information

Score: 75.98/100

231 Total Patient Responses

Food

Score: 81.68/100

299 Total Patient Responses

Discharge Information

Score: 77.45/100

326 Total Patient Responses

Likely To Recommend Hospital

90.68%

186 Total Patient Responses

Overall Experience Score

8.87/10

186 Total Patient Responses

Reception Staff

Score: 94.35/100

177 Total Patient Responses

Nursing Staff

Score: 95.86/100

186 Total Patient Responses

Doctors

Score: 95.96/100

184 Total Patient Responses

Pain Management

Score: 94.67/100

150 Total Patient Responses

Emergency Unit Environment

Score: 98.35/100

182 Total Patient Responses

Responsiveness of Staff

Score: 94.30/100

158 Total Patient Responses

Medication Information

Score: 94.16/100

137 Total Patient Responses

PRIORITISATION

Score: 91.13/100

183 Total Patient Responses