Patient experience survey

375

Happy Clients

440

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2019-09-20 - 2020-09-20

Likely To Recommend Hospital

87.43%

440 Total Patient Responses

Overall Experience Score

8.26/10

440 Total Patient Responses

Admission Staff

Score: 98.58/100

  • Yes

  • No

428 Total Patient Responses

Nursing Staff

Score: 86.38/100

439 Total Patient Responses

Doctors

Score: 95.40/100

432 Total Patient Responses

Pain Management

Score: 88.72/100

330 Total Patient Responses

Hospital Environment

Score: 82.89/100

408 Total Patient Responses

Responsiveness of Staff

Score: 83.64/100

368 Total Patient Responses

Medication Information

Score: 70.16/100

299 Total Patient Responses

Food

Score: 79.11/100

373 Total Patient Responses

Discharge Information

Score: 65.80/100

440 Total Patient Responses

Likely To Recommend Hospital

92.27%

250 Total Patient Responses

Overall Experience Score

9.03/10

250 Total Patient Responses

Reception Staff

Score: 98.78/100

246 Total Patient Responses

Nursing Staff

Score: 96.93/100

250 Total Patient Responses

Doctors

Score: 95.90/100

247 Total Patient Responses

Pain Management

Score: 93.56/100

202 Total Patient Responses

Emergency Unit Environment

Score: 100.00/100

248 Total Patient Responses

Responsiveness of Staff

Score: 95.83/100

216 Total Patient Responses

Medication Information

Score: 91.67/100

192 Total Patient Responses

PRIORITISATION

Score: 87.90/100

245 Total Patient Responses