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Patient experience survey

755

Happy Clients

835

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

94.61%

835 Total Patient Responses

Overall Experience Score

9.04/10

835 Total Patient Responses

Admission staff

Score: 98.64/100

  • Yes

  • No

825 Total Patient Responses

Nursing staff

Score: 93.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1022 Total Patient Responses

Doctors

Score: 98.17/100

  • Always

  • Usually

  • Sometimes

  • Never

936 Total Patient Responses

Pain management

Score: 94.72/100

  • Always

  • Usually

  • Sometimes

  • Never

718 Total Patient Responses

Hospital environment

Score: 88.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1031 Total Patient Responses

Responsiveness of staff

Score: 91.25/100

  • Always

  • Usually

  • Sometimes

  • Never

770 Total Patient Responses

Medication information

Score: 76.75/100

  • Always

  • Usually

  • Sometimes

  • Never

710 Total Patient Responses

Food

Score: 84.16/100

  • Always

  • Usually

  • Sometimes

  • Never

917 Total Patient Responses

Discharge information

Score: 70.54/100

  • Yes

  • No

1015 Total Patient Responses

Likely To Recommend Hospital

93.45%

641 Total Patient Responses

Overall Experience Score

9.02/10

641 Total Patient Responses

Reception staff

Score: 97.79/100

634 Total Patient Responses

Nursing staff

Score: 96.99/100

675 Total Patient Responses

Doctors

Score: 94.19/100

664 Total Patient Responses

Pain management

Score: 93.84/100

552 Total Patient Responses

Emergency Unit environment

Score: 99.06/100

635 Total Patient Responses

Responsiveness of staff

Score: 95.83/100

552 Total Patient Responses

Medication information

Score: 92.24/100

541 Total Patient Responses

Prioritisation

Score: 87.64/100

729 Total Patient Responses