Patient experience survey

668

Happy Clients

733

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2025-03-16 - 2026-03-16

Likely To Recommend Hospital

93.86%

733 Total Patient Responses

Overall Experience Score

9.11/10

733 Total Patient Responses

Admission staff

Score: 98.29/100

  • Yes

  • No

729 Total Patient Responses

Nursing staff

Score: 93.59/100

  • Always

  • Usually

  • Sometimes

  • Never

915 Total Patient Responses

Doctors

Score: 97.92/100

  • Always

  • Usually

  • Sometimes

  • Never

824 Total Patient Responses

Pain management

Score: 93.24/100

  • Always

  • Usually

  • Sometimes

  • Never

613 Total Patient Responses

Hospital environment

Score: 90.41/100

  • Always

  • Usually

  • Sometimes

  • Never

936 Total Patient Responses

Responsiveness of staff

Score: 91.33/100

  • Always

  • Usually

  • Sometimes

  • Never

669 Total Patient Responses

Medication information

Score: 80.27/100

  • Always

  • Usually

  • Sometimes

  • Never

613 Total Patient Responses

Food

Score: 84.44/100

  • Always

  • Usually

  • Sometimes

  • Never

837 Total Patient Responses

Discharge information

Score: 74.01/100

  • Yes

  • No

870 Total Patient Responses

Likely To Recommend Hospital

92.38%

564 Total Patient Responses

Overall Experience Score

8.76/10

564 Total Patient Responses

Reception staff

Score: 96.93/100

554 Total Patient Responses

Nursing staff

Score: 96.19/100

590 Total Patient Responses

Doctors

Score: 94.30/100

583 Total Patient Responses

Pain management

Score: 93.27/100

490 Total Patient Responses

Emergency Unit environment

Score: 99.47/100

562 Total Patient Responses

Responsiveness of staff

Score: 94.77/100

497 Total Patient Responses

Medication information

Score: 91.04/100

469 Total Patient Responses

Prioritisation

Score: 86.99/100

658 Total Patient Responses