Patient experience survey

368

Happy Clients

402

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2020-10-16 - 2021-10-16

Likely To Recommend Hospital

90.22%

402 Total Patient Responses

Overall Experience Score

8.78/10

402 Total Patient Responses

Admission Staff

Score: 98.44/100

  • Yes

  • No

389 Total Patient Responses

Nursing Staff

Score: 91.08/100

402 Total Patient Responses

Doctors

Score: 96.44/100

399 Total Patient Responses

Pain Management

Score: 93.12/100

328 Total Patient Responses

Hospital Environment

Score: 84.29/100

380 Total Patient Responses

Responsiveness of Staff

Score: 89.72/100

344 Total Patient Responses

Medication Information

Score: 76.08/100

284 Total Patient Responses

Food

Score: 83.48/100

364 Total Patient Responses

Discharge Information

Score: 76.24/100

402 Total Patient Responses

Likely To Recommend Hospital

89.61%

234 Total Patient Responses

Overall Experience Score

8.80/10

234 Total Patient Responses

Reception Staff

Score: 96.00/100

225 Total Patient Responses

Nursing Staff

Score: 96.70/100

234 Total Patient Responses

Doctors

Score: 95.88/100

231 Total Patient Responses

Pain Management

Score: 94.36/100

195 Total Patient Responses

Emergency Unit Environment

Score: 98.25/100

229 Total Patient Responses

Responsiveness of Staff

Score: 94.47/100

199 Total Patient Responses

Medication Information

Score: 92.78/100

180 Total Patient Responses

PRIORITISATION

Score: 88.66/100

232 Total Patient Responses