Patient experience survey

327

Happy Clients

359

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2021-01-18 - 2022-01-18

Likely To Recommend Hospital

89.88%

359 Total Patient Responses

Overall Experience Score

8.75/10

359 Total Patient Responses

Admission Staff

Score: 98.53/100

  • Yes

  • No

346 Total Patient Responses

Nursing Staff

Score: 90.96/100

358 Total Patient Responses

Doctors

Score: 95.60/100

357 Total Patient Responses

Pain Management

Score: 93.33/100

282 Total Patient Responses

Hospital Environment

Score: 85.20/100

343 Total Patient Responses

Responsiveness of Staff

Score: 88.98/100

309 Total Patient Responses

Medication Information

Score: 75.08/100

244 Total Patient Responses

Food

Score: 85.21/100

322 Total Patient Responses

Discharge Information

Score: 74.79/100

359 Total Patient Responses

Likely To Recommend Hospital

89.97%

186 Total Patient Responses

Overall Experience Score

8.79/10

186 Total Patient Responses

Reception Staff

Score: 96.09/100

179 Total Patient Responses

Nursing Staff

Score: 96.28/100

186 Total Patient Responses

Doctors

Score: 95.00/100

184 Total Patient Responses

Pain Management

Score: 92.95/100

156 Total Patient Responses

Emergency Unit Environment

Score: 98.90/100

182 Total Patient Responses

Responsiveness of Staff

Score: 94.23/100

156 Total Patient Responses

Medication Information

Score: 93.24/100

148 Total Patient Responses

PRIORITISATION

Score: 86.91/100

183 Total Patient Responses