Patient experience survey

675

Happy Clients

747

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2017-11-16 - 2018-11-16

Likely To Recommend Hospital

90.50%

747 Total Patient Responses

Overall Experience Score

8.69/10

747 Total Patient Responses

Admission Staff

Score: 98.97/100

  • Yes

  • No

737 Total Patient Responses

Nursing Staff

Score: 90.77/100

745 Total Patient Responses

Doctors

Score: 96.44/100

742 Total Patient Responses

Pain Management

Score: 92.55/100

549 Total Patient Responses

Hospital Environment

Score: 82.99/100

670 Total Patient Responses

Responsiveness of Staff

Score: 88.10/100

587 Total Patient Responses

Medication Information

Score: 72.95/100

500 Total Patient Responses

Food

Score: 82.79/100

617 Total Patient Responses

Discharge Information

Score: 68.14/100

747 Total Patient Responses

Likely To Recommend Hospital

92.16%

378 Total Patient Responses

Overall Experience Score

9.03/10

378 Total Patient Responses

Reception Staff

Score: 98.66/100

374 Total Patient Responses

Nursing Staff

Score: 98.52/100

378 Total Patient Responses

Doctors

Score: 96.63/100

377 Total Patient Responses

Pain Management

Score: 95.93/100

295 Total Patient Responses

Emergency Unit Environment

Score: 99.46/100

371 Total Patient Responses

Responsiveness of Staff

Score: 98.79/100

330 Total Patient Responses

Medication Information

Score: 96.38/100

304 Total Patient Responses

PRIORITISATION

Score: 90.03/100

371 Total Patient Responses