Patient experience survey

603

Happy Clients

693

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2019-01-19 - 2020-01-19

Likely To Recommend Hospital

87.31%

693 Total Patient Responses

Overall Experience Score

8.37/10

693 Total Patient Responses

Admission Staff

Score: 97.91/100

  • Yes

  • No

675 Total Patient Responses

Nursing Staff

Score: 87.47/100

692 Total Patient Responses

Doctors

Score: 95.37/100

687 Total Patient Responses

Pain Management

Score: 90.28/100

526 Total Patient Responses

Hospital Environment

Score: 81.74/100

631 Total Patient Responses

Responsiveness of Staff

Score: 85.26/100

557 Total Patient Responses

Medication Information

Score: 71.81/100

471 Total Patient Responses

Food

Score: 78.54/100

575 Total Patient Responses

Discharge Information

Score: 65.08/100

693 Total Patient Responses

Likely To Recommend Hospital

91.88%

361 Total Patient Responses

Overall Experience Score

8.93/10

361 Total Patient Responses

Reception Staff

Score: 99.44/100

357 Total Patient Responses

Nursing Staff

Score: 98.08/100

361 Total Patient Responses

Doctors

Score: 95.21/100

358 Total Patient Responses

Pain Management

Score: 94.68/100

301 Total Patient Responses

Emergency Unit Environment

Score: 98.87/100

354 Total Patient Responses

Responsiveness of Staff

Score: 97.18/100

319 Total Patient Responses

Medication Information

Score: 94.26/100

296 Total Patient Responses

PRIORITISATION

Score: 88.34/100

355 Total Patient Responses