Patient experience survey

725

Happy Clients

811

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2024-07-08 - 2025-07-08

Likely To Recommend Hospital

95.56%

811 Total Patient Responses

Overall Experience Score

8.94/10

811 Total Patient Responses

Admission staff

Score: 98.28/100

  • Yes

  • No

814 Total Patient Responses

Nursing staff

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1025 Total Patient Responses

Doctors

Score: 98.08/100

  • Always

  • Usually

  • Sometimes

  • Never

910 Total Patient Responses

Pain management

Score: 92.41/100

  • Always

  • Usually

  • Sometimes

  • Never

669 Total Patient Responses

Hospital environment

Score: 87.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1050 Total Patient Responses

Responsiveness of staff

Score: 90.91/100

  • Always

  • Usually

  • Sometimes

  • Never

745 Total Patient Responses

Medication information

Score: 78.16/100

  • Always

  • Usually

  • Sometimes

  • Never

701 Total Patient Responses

Food

Score: 82.54/100

  • Always

  • Usually

  • Sometimes

  • Never

924 Total Patient Responses

Discharge information

Score: 70.90/100

  • Yes

  • No

983 Total Patient Responses

Likely To Recommend Hospital

92.53%

589 Total Patient Responses

Overall Experience Score

8.86/10

589 Total Patient Responses

Reception staff

Score: 97.77/100

583 Total Patient Responses

Nursing staff

Score: 96.47/100

622 Total Patient Responses

Doctors

Score: 93.59/100

603 Total Patient Responses

Pain management

Score: 93.29/100

507 Total Patient Responses

Emergency Unit environment

Score: 99.15/100

587 Total Patient Responses

Responsiveness of staff

Score: 95.86/100

507 Total Patient Responses

Medication information

Score: 91.17/100

487 Total Patient Responses

Prioritisation

Score: 88.00/100

671 Total Patient Responses