Patient experience survey

647

Happy Clients

718

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2025-04-24 - 2026-04-24

Likely To Recommend Hospital

93.45%

718 Total Patient Responses

Overall Experience Score

9.01/10

718 Total Patient Responses

Admission staff

Score: 97.95/100

  • Yes

  • No

714 Total Patient Responses

Nursing staff

Score: 92.95/100

  • Always

  • Usually

  • Sometimes

  • Never

905 Total Patient Responses

Doctors

Score: 97.92/100

  • Always

  • Usually

  • Sometimes

  • Never

810 Total Patient Responses

Pain management

Score: 93.01/100

  • Always

  • Usually

  • Sometimes

  • Never

607 Total Patient Responses

Hospital environment

Score: 90.00/100

  • Always

  • Usually

  • Sometimes

  • Never

917 Total Patient Responses

Responsiveness of staff

Score: 89.63/100

  • Always

  • Usually

  • Sometimes

  • Never

663 Total Patient Responses

Medication information

Score: 79.06/100

  • Always

  • Usually

  • Sometimes

  • Never

591 Total Patient Responses

Food

Score: 84.45/100

  • Always

  • Usually

  • Sometimes

  • Never

815 Total Patient Responses

Discharge information

Score: 74.09/100

  • Yes

  • No

854 Total Patient Responses

Likely To Recommend Hospital

92.93%

566 Total Patient Responses

Overall Experience Score

8.8/10

566 Total Patient Responses

Reception staff

Score: 97.48/100

556 Total Patient Responses

Nursing staff

Score: 96.52/100

592 Total Patient Responses

Doctors

Score: 94.70/100

584 Total Patient Responses

Pain management

Score: 93.28/100

491 Total Patient Responses

Emergency Unit environment

Score: 99.47/100

563 Total Patient Responses

Responsiveness of staff

Score: 95.34/100

494 Total Patient Responses

Medication information

Score: 91.86/100

467 Total Patient Responses

Prioritisation

Score: 87.17/100

666 Total Patient Responses