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Patient experience survey

674

Happy Clients

739

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

94.46%

739 Total Patient Responses

Overall Experience Score

9.12/10

739 Total Patient Responses

Admission staff

Score: 98.51/100

  • Yes

  • No

733 Total Patient Responses

Nursing staff

Score: 93.45/100

  • Always

  • Usually

  • Sometimes

  • Never

923 Total Patient Responses

Doctors

Score: 97.93/100

  • Always

  • Usually

  • Sometimes

  • Never

833 Total Patient Responses

Pain management

Score: 93.39/100

  • Always

  • Usually

  • Sometimes

  • Never

608 Total Patient Responses

Hospital environment

Score: 90.17/100

  • Always

  • Usually

  • Sometimes

  • Never

946 Total Patient Responses

Responsiveness of staff

Score: 91.12/100

  • Always

  • Usually

  • Sometimes

  • Never

663 Total Patient Responses

Medication information

Score: 79.91/100

  • Always

  • Usually

  • Sometimes

  • Never

618 Total Patient Responses

Food

Score: 83.72/100

  • Always

  • Usually

  • Sometimes

  • Never

842 Total Patient Responses

Discharge information

Score: 74.09/100

  • Yes

  • No

878 Total Patient Responses

Likely To Recommend Hospital

92.6%

554 Total Patient Responses

Overall Experience Score

8.79/10

554 Total Patient Responses

Reception staff

Score: 96.88/100

545 Total Patient Responses

Nursing staff

Score: 96.50/100

581 Total Patient Responses

Doctors

Score: 94.69/100

571 Total Patient Responses

Pain management

Score: 93.39/100

484 Total Patient Responses

Emergency Unit environment

Score: 99.46/100

551 Total Patient Responses

Responsiveness of staff

Score: 95.31/100

490 Total Patient Responses

Medication information

Score: 92.01/100

463 Total Patient Responses

Prioritisation

Score: 88.11/100

641 Total Patient Responses