Patient experience survey

634

Happy Clients

712

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2025-09-30 - 2026-09-30

Likely To Recommend Hospital

93.12%

712 Total Patient Responses

Overall Experience Score

8.9/10

712 Total Patient Responses

Admission staff

Score: 98.00/100

  • Yes

  • No

701 Total Patient Responses

Nursing staff

Score: 93.03/100

  • Always

  • Usually

  • Sometimes

  • Never

923 Total Patient Responses

Doctors

Score: 97.66/100

  • Always

  • Usually

  • Sometimes

  • Never

798 Total Patient Responses

Pain management

Score: 92.51/100

  • Always

  • Usually

  • Sometimes

  • Never

587 Total Patient Responses

Hospital environment

Score: 88.89/100

  • Always

  • Usually

  • Sometimes

  • Never

908 Total Patient Responses

Responsiveness of staff

Score: 87.96/100

  • Always

  • Usually

  • Sometimes

  • Never

659 Total Patient Responses

Medication information

Score: 76.22/100

  • Always

  • Usually

  • Sometimes

  • Never

565 Total Patient Responses

Food

Score: 86.72/100

  • Always

  • Usually

  • Sometimes

  • Never

770 Total Patient Responses

Discharge information

Score: 72.19/100

  • Yes

  • No

852 Total Patient Responses

Likely To Recommend Hospital

93.65%

551 Total Patient Responses

Overall Experience Score

8.84/10

551 Total Patient Responses

Reception staff

Score: 97.25/100

546 Total Patient Responses

Nursing staff

Score: 96.63/100

583 Total Patient Responses

Doctors

Score: 94.79/100

570 Total Patient Responses

Pain management

Score: 92.89/100

478 Total Patient Responses

Emergency Unit environment

Score: 99.09/100

549 Total Patient Responses

Responsiveness of staff

Score: 96.06/100

482 Total Patient Responses

Medication information

Score: 90.93/100

452 Total Patient Responses

Prioritisation

Score: 88.14/100

637 Total Patient Responses