Patient experience survey

752

Happy Clients

848

Surveys Completed

Life Knysna Private Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

94.57%

848 Total Patient Responses

Overall Experience Score

8.87/10

848 Total Patient Responses

Admission staff

Score: 98.41/100

  • Yes

  • No

843 Total Patient Responses

Nursing staff

Score: 91.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1069 Total Patient Responses

Doctors

Score: 97.88/100

  • Always

  • Usually

  • Sometimes

  • Never

950 Total Patient Responses

Pain management

Score: 92.51/100

  • Always

  • Usually

  • Sometimes

  • Never

712 Total Patient Responses

Hospital environment

Score: 86.57/100

  • Always

  • Usually

  • Sometimes

  • Never

1086 Total Patient Responses

Responsiveness of staff

Score: 90.13/100

  • Always

  • Usually

  • Sometimes

  • Never

780 Total Patient Responses

Medication information

Score: 77.11/100

  • Always

  • Usually

  • Sometimes

  • Never

731 Total Patient Responses

Food

Score: 83.48/100

  • Always

  • Usually

  • Sometimes

  • Never

951 Total Patient Responses

Discharge information

Score: 69.16/100

  • Yes

  • No

1019 Total Patient Responses

Likely To Recommend Hospital

93.08%

621 Total Patient Responses

Overall Experience Score

8.88/10

621 Total Patient Responses

Reception staff

Score: 97.89/100

615 Total Patient Responses

Nursing staff

Score: 96.58/100

656 Total Patient Responses

Doctors

Score: 93.48/100

642 Total Patient Responses

Pain management

Score: 93.22/100

531 Total Patient Responses

Emergency Unit environment

Score: 99.19/100

619 Total Patient Responses

Responsiveness of staff

Score: 95.73/100

539 Total Patient Responses

Medication information

Score: 91.47/100

516 Total Patient Responses

Prioritisation

Score: 88.78/100

701 Total Patient Responses