Patient experience survey

2893

Happy Clients

3429

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-07-01 - 2025-07-01

Likely To Recommend Hospital

90.23%

3429 Total Patient Responses

Overall Experience Score

8.44/10

3429 Total Patient Responses

Admission staff

Score: 97.35/100

  • Yes

  • No

3433 Total Patient Responses

Nursing staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

4507 Total Patient Responses

Doctors

Score: 98.32/100

  • Always

  • Usually

  • Sometimes

  • Never

3767 Total Patient Responses

Pain management

Score: 92.46/100

  • Always

  • Usually

  • Sometimes

  • Never

3187 Total Patient Responses

Hospital environment

Score: 83.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4476 Total Patient Responses

Responsiveness of staff

Score: 85.41/100

  • Always

  • Usually

  • Sometimes

  • Never

3257 Total Patient Responses

Medication information

Score: 72.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3143 Total Patient Responses

Food

Score: 86.45/100

  • Always

  • Usually

  • Sometimes

  • Never

3835 Total Patient Responses

Discharge information

Score: 68.02/100

  • Yes

  • No

4240 Total Patient Responses

Likely To Recommend Hospital

90.82%

1232 Total Patient Responses

Overall Experience Score

8.69/10

1232 Total Patient Responses

Reception staff

Score: 97.04/100

1216 Total Patient Responses

Nursing staff

Score: 96.41/100

1305 Total Patient Responses

Doctors

Score: 95.70/100

1271 Total Patient Responses

Pain management

Score: 91.94/100

1080 Total Patient Responses

Emergency Unit environment

Score: 98.27/100

1217 Total Patient Responses

Responsiveness of staff

Score: 93.67/100

1090 Total Patient Responses

Medication information

Score: 91.95/100

1056 Total Patient Responses

Prioritisation

Score: 81.09/100

1535 Total Patient Responses