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Patient experience survey

2871

Happy Clients

3391

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-07-15 - 2025-07-15

Likely To Recommend Hospital

90.5%

3391 Total Patient Responses

Overall Experience Score

8.46/10

3391 Total Patient Responses

Admission staff

Score: 97.43/100

  • Yes

  • No

3392 Total Patient Responses

Nursing staff

Score: 89.50/100

  • Always

  • Usually

  • Sometimes

  • Never

4453 Total Patient Responses

Doctors

Score: 98.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3724 Total Patient Responses

Pain management

Score: 92.72/100

  • Always

  • Usually

  • Sometimes

  • Never

3143 Total Patient Responses

Hospital environment

Score: 83.44/100

  • Always

  • Usually

  • Sometimes

  • Never

4429 Total Patient Responses

Responsiveness of staff

Score: 85.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3236 Total Patient Responses

Medication information

Score: 72.68/100

  • Always

  • Usually

  • Sometimes

  • Never

3106 Total Patient Responses

Food

Score: 86.37/100

  • Always

  • Usually

  • Sometimes

  • Never

3801 Total Patient Responses

Discharge information

Score: 68.52/100

  • Yes

  • No

4184 Total Patient Responses

Likely To Recommend Hospital

90.85%

1245 Total Patient Responses

Overall Experience Score

8.68/10

1245 Total Patient Responses

Reception staff

Score: 97.23/100

1229 Total Patient Responses

Nursing staff

Score: 96.43/100

1320 Total Patient Responses

Doctors

Score: 95.56/100

1289 Total Patient Responses

Pain management

Score: 91.76/100

1092 Total Patient Responses

Emergency Unit environment

Score: 98.37/100

1230 Total Patient Responses

Responsiveness of staff

Score: 93.75/100

1104 Total Patient Responses

Medication information

Score: 91.82/100

1063 Total Patient Responses

Prioritisation

Score: 81.09/100

1558 Total Patient Responses