Patient experience survey

2914

Happy Clients

3455

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-03-14 - 2025-03-14

Likely To Recommend Hospital

90.54%

3455 Total Patient Responses

Overall Experience Score

8.43/10

3455 Total Patient Responses

Admission staff

Score: 97.48/100

  • Yes

  • No

3468 Total Patient Responses

Nursing staff

Score: 89.13/100

  • Always

  • Usually

  • Sometimes

  • Never

4527 Total Patient Responses

Doctors

Score: 98.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3802 Total Patient Responses

Pain management

Score: 92.49/100

  • Always

  • Usually

  • Sometimes

  • Never

3201 Total Patient Responses

Hospital environment

Score: 82.72/100

  • Always

  • Usually

  • Sometimes

  • Never

4542 Total Patient Responses

Responsiveness of staff

Score: 85.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3325 Total Patient Responses

Medication information

Score: 72.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3204 Total Patient Responses

Food

Score: 86.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3923 Total Patient Responses

Discharge information

Score: 67.74/100

  • Yes

  • No

4288 Total Patient Responses

Likely To Recommend Hospital

90.63%

1206 Total Patient Responses

Overall Experience Score

8.56/10

1206 Total Patient Responses

Reception staff

Score: 97.31/100

1190 Total Patient Responses

Nursing staff

Score: 96.85/100

1283 Total Patient Responses

Doctors

Score: 95.92/100

1246 Total Patient Responses

Pain management

Score: 92.72/100

1044 Total Patient Responses

Emergency Unit environment

Score: 98.58/100

1194 Total Patient Responses

Responsiveness of staff

Score: 93.45/100

1069 Total Patient Responses

Medication information

Score: 92.77/100

1023 Total Patient Responses

Prioritisation

Score: 80.80/100

1507 Total Patient Responses