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Patient experience survey

2947

Happy Clients

3442

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2023-12-08 - 2024-12-08

Likely To Recommend Hospital

91.45%

3442 Total Patient Responses

Overall Experience Score

8.56/10

3442 Total Patient Responses

Admission staff

Score: 97.80/100

  • Yes

  • No

3447 Total Patient Responses

Nursing staff

Score: 89.56/100

  • Always

  • Usually

  • Sometimes

  • Never

4485 Total Patient Responses

Doctors

Score: 98.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3776 Total Patient Responses

Pain management

Score: 92.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3197 Total Patient Responses

Hospital environment

Score: 83.45/100

  • Always

  • Usually

  • Sometimes

  • Never

4480 Total Patient Responses

Responsiveness of staff

Score: 85.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3300 Total Patient Responses

Medication information

Score: 72.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3199 Total Patient Responses

Food

Score: 87.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3882 Total Patient Responses

Discharge information

Score: 68.23/100

  • Yes

  • No

4271 Total Patient Responses

Likely To Recommend Hospital

89.94%

1243 Total Patient Responses

Overall Experience Score

8.5/10

1243 Total Patient Responses

Reception staff

Score: 97.55/100

1226 Total Patient Responses

Nursing staff

Score: 96.90/100

1329 Total Patient Responses

Doctors

Score: 95.40/100

1302 Total Patient Responses

Pain management

Score: 92.33/100

1095 Total Patient Responses

Emergency Unit environment

Score: 98.78/100

1232 Total Patient Responses

Responsiveness of staff

Score: 93.05/100

1123 Total Patient Responses

Medication information

Score: 91.73/100

1064 Total Patient Responses

Prioritisation

Score: 81.91/100

1546 Total Patient Responses