Patient experience survey

2749

Happy Clients

3242

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-11-12 - 2025-11-12

Likely To Recommend Hospital

90.81%

3240 Total Patient Responses

Overall Experience Score

8.48/10

3242 Total Patient Responses

Admission staff

Score: 96.94/100

  • Yes

  • No

3264 Total Patient Responses

Nursing staff

Score: 89.65/100

  • Always

  • Usually

  • Sometimes

  • Never

4263 Total Patient Responses

Doctors

Score: 98.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3574 Total Patient Responses

Pain management

Score: 93.12/100

  • Always

  • Usually

  • Sometimes

  • Never

2962 Total Patient Responses

Hospital environment

Score: 83.99/100

  • Always

  • Usually

  • Sometimes

  • Never

4175 Total Patient Responses

Responsiveness of staff

Score: 86.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3063 Total Patient Responses

Medication information

Score: 73.81/100

  • Always

  • Usually

  • Sometimes

  • Never

2948 Total Patient Responses

Food

Score: 86.39/100

  • Always

  • Usually

  • Sometimes

  • Never

3634 Total Patient Responses

Discharge information

Score: 68.86/100

  • Yes

  • No

3997 Total Patient Responses

Likely To Recommend Hospital

91.6%

1297 Total Patient Responses

Overall Experience Score

8.8/10

1297 Total Patient Responses

Reception staff

Score: 97.66/100

1281 Total Patient Responses

Nursing staff

Score: 96.26/100

1387 Total Patient Responses

Doctors

Score: 95.22/100

1345 Total Patient Responses

Pain management

Score: 91.87/100

1132 Total Patient Responses

Emergency Unit environment

Score: 98.36/100

1283 Total Patient Responses

Responsiveness of staff

Score: 93.62/100

1145 Total Patient Responses

Medication information

Score: 91.23/100

1118 Total Patient Responses

Prioritisation

Score: 80.79/100

1642 Total Patient Responses