Patient experience survey

2825

Happy Clients

3325

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-09-12 - 2025-09-12

Likely To Recommend Hospital

90.86%

3325 Total Patient Responses

Overall Experience Score

8.5/10

3325 Total Patient Responses

Admission staff

Score: 97.14/100

  • Yes

  • No

3345 Total Patient Responses

Nursing staff

Score: 89.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4368 Total Patient Responses

Doctors

Score: 98.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3670 Total Patient Responses

Pain management

Score: 93.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3073 Total Patient Responses

Hospital environment

Score: 83.37/100

  • Always

  • Usually

  • Sometimes

  • Never

4325 Total Patient Responses

Responsiveness of staff

Score: 86.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3144 Total Patient Responses

Medication information

Score: 73.32/100

  • Always

  • Usually

  • Sometimes

  • Never

3049 Total Patient Responses

Food

Score: 86.68/100

  • Always

  • Usually

  • Sometimes

  • Never

3697 Total Patient Responses

Discharge information

Score: 68.54/100

  • Yes

  • No

4115 Total Patient Responses

Likely To Recommend Hospital

91.26%

1292 Total Patient Responses

Overall Experience Score

8.74/10

1292 Total Patient Responses

Reception staff

Score: 97.33/100

1275 Total Patient Responses

Nursing staff

Score: 96.35/100

1377 Total Patient Responses

Doctors

Score: 95.27/100

1340 Total Patient Responses

Pain management

Score: 91.79/100

1133 Total Patient Responses

Emergency Unit environment

Score: 98.35/100

1275 Total Patient Responses

Responsiveness of staff

Score: 93.64/100

1147 Total Patient Responses

Medication information

Score: 90.70/100

1108 Total Patient Responses

Prioritisation

Score: 80.99/100

1634 Total Patient Responses