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Patient experience survey

2864

Happy Clients

3406

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

90.07%

3406 Total Patient Responses

Overall Experience Score

8.41/10

3406 Total Patient Responses

Admission staff

Score: 97.38/100

  • Yes

  • No

3412 Total Patient Responses

Nursing staff

Score: 88.90/100

  • Always

  • Usually

  • Sometimes

  • Never

4475 Total Patient Responses

Doctors

Score: 98.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3736 Total Patient Responses

Pain management

Score: 92.44/100

  • Always

  • Usually

  • Sometimes

  • Never

3155 Total Patient Responses

Hospital environment

Score: 82.66/100

  • Always

  • Usually

  • Sometimes

  • Never

4458 Total Patient Responses

Responsiveness of staff

Score: 84.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3252 Total Patient Responses

Medication information

Score: 71.73/100

  • Always

  • Usually

  • Sometimes

  • Never

3119 Total Patient Responses

Food

Score: 86.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3838 Total Patient Responses

Discharge information

Score: 67.48/100

  • Yes

  • No

4219 Total Patient Responses

Likely To Recommend Hospital

90.27%

1213 Total Patient Responses

Overall Experience Score

8.61/10

1213 Total Patient Responses

Reception staff

Score: 96.91/100

1198 Total Patient Responses

Nursing staff

Score: 96.62/100

1289 Total Patient Responses

Doctors

Score: 95.64/100

1251 Total Patient Responses

Pain management

Score: 92.11/100

1052 Total Patient Responses

Emergency Unit environment

Score: 98.25/100

1202 Total Patient Responses

Responsiveness of staff

Score: 93.45/100

1069 Total Patient Responses

Medication information

Score: 92.53/100

1031 Total Patient Responses

Prioritisation

Score: 80.70/100

1507 Total Patient Responses