Patient experience survey

2821

Happy Clients

3318

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-09-02 - 2025-09-02

Likely To Recommend Hospital

90.9%

3318 Total Patient Responses

Overall Experience Score

8.51/10

3318 Total Patient Responses

Admission staff

Score: 97.14/100

  • Yes

  • No

3334 Total Patient Responses

Nursing staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

4345 Total Patient Responses

Doctors

Score: 98.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3663 Total Patient Responses

Pain management

Score: 93.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3064 Total Patient Responses

Hospital environment

Score: 83.39/100

  • Always

  • Usually

  • Sometimes

  • Never

4313 Total Patient Responses

Responsiveness of staff

Score: 86.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3135 Total Patient Responses

Medication information

Score: 73.43/100

  • Always

  • Usually

  • Sometimes

  • Never

3026 Total Patient Responses

Food

Score: 86.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3687 Total Patient Responses

Discharge information

Score: 68.55/100

  • Yes

  • No

4099 Total Patient Responses

Likely To Recommend Hospital

91.16%

1289 Total Patient Responses

Overall Experience Score

8.75/10

1289 Total Patient Responses

Reception staff

Score: 97.25/100

1272 Total Patient Responses

Nursing staff

Score: 96.32/100

1374 Total Patient Responses

Doctors

Score: 95.34/100

1337 Total Patient Responses

Pain management

Score: 91.75/100

1127 Total Patient Responses

Emergency Unit environment

Score: 98.35/100

1271 Total Patient Responses

Responsiveness of staff

Score: 93.71/100

1144 Total Patient Responses

Medication information

Score: 91.31/100

1105 Total Patient Responses

Prioritisation

Score: 81.05/100

1629 Total Patient Responses