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Patient experience survey

2750

Happy Clients

3253

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-10-23 - 2025-10-23

Likely To Recommend Hospital

90.56%

3252 Total Patient Responses

Overall Experience Score

8.46/10

3253 Total Patient Responses

Admission staff

Score: 97.03/100

  • Yes

  • No

3278 Total Patient Responses

Nursing staff

Score: 89.59/100

  • Always

  • Usually

  • Sometimes

  • Never

4281 Total Patient Responses

Doctors

Score: 98.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3598 Total Patient Responses

Pain management

Score: 92.97/100

  • Always

  • Usually

  • Sometimes

  • Never

2991 Total Patient Responses

Hospital environment

Score: 83.67/100

  • Always

  • Usually

  • Sometimes

  • Never

4219 Total Patient Responses

Responsiveness of staff

Score: 86.41/100

  • Always

  • Usually

  • Sometimes

  • Never

3081 Total Patient Responses

Medication information

Score: 73.48/100

  • Always

  • Usually

  • Sometimes

  • Never

2969 Total Patient Responses

Food

Score: 86.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3648 Total Patient Responses

Discharge information

Score: 68.52/100

  • Yes

  • No

4017 Total Patient Responses

Likely To Recommend Hospital

91.32%

1266 Total Patient Responses

Overall Experience Score

8.78/10

1266 Total Patient Responses

Reception staff

Score: 97.52/100

1251 Total Patient Responses

Nursing staff

Score: 96.19/100

1355 Total Patient Responses

Doctors

Score: 95.20/100

1313 Total Patient Responses

Pain management

Score: 91.72/100

1111 Total Patient Responses

Emergency Unit environment

Score: 98.32/100

1252 Total Patient Responses

Responsiveness of staff

Score: 93.69/100

1125 Total Patient Responses

Medication information

Score: 91.28/100

1090 Total Patient Responses

Prioritisation

Score: 80.37/100

1608 Total Patient Responses