Patient experience survey

2780

Happy Clients

3276

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-10-02 - 2025-10-02

Likely To Recommend Hospital

90.63%

3276 Total Patient Responses

Overall Experience Score

8.48/10

3276 Total Patient Responses

Admission staff

Score: 97.06/100

  • Yes

  • No

3298 Total Patient Responses

Nursing staff

Score: 89.58/100

  • Always

  • Usually

  • Sometimes

  • Never

4311 Total Patient Responses

Doctors

Score: 98.17/100

  • Always

  • Usually

  • Sometimes

  • Never

3616 Total Patient Responses

Pain management

Score: 93.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3019 Total Patient Responses

Hospital environment

Score: 83.62/100

  • Always

  • Usually

  • Sometimes

  • Never

4255 Total Patient Responses

Responsiveness of staff

Score: 86.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3094 Total Patient Responses

Medication information

Score: 73.43/100

  • Always

  • Usually

  • Sometimes

  • Never

2992 Total Patient Responses

Food

Score: 86.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3649 Total Patient Responses

Discharge information

Score: 68.68/100

  • Yes

  • No

4050 Total Patient Responses

Likely To Recommend Hospital

91.26%

1270 Total Patient Responses

Overall Experience Score

8.77/10

1270 Total Patient Responses

Reception staff

Score: 97.53/100

1256 Total Patient Responses

Nursing staff

Score: 96.30/100

1357 Total Patient Responses

Doctors

Score: 95.23/100

1319 Total Patient Responses

Pain management

Score: 91.82/100

1113 Total Patient Responses

Emergency Unit environment

Score: 98.25/100

1255 Total Patient Responses

Responsiveness of staff

Score: 93.69/100

1126 Total Patient Responses

Medication information

Score: 91.02/100

1091 Total Patient Responses

Prioritisation

Score: 80.58/100

1608 Total Patient Responses