Patient experience survey

2814

Happy Clients

3321

Surveys Completed

Life Kingsbury Hospital

Reporting Period: 2024-08-11 - 2025-08-11

Likely To Recommend Hospital

90.73%

3321 Total Patient Responses

Overall Experience Score

8.47/10

3321 Total Patient Responses

Admission staff

Score: 97.30/100

  • Yes

  • No

3326 Total Patient Responses

Nursing staff

Score: 89.33/100

  • Always

  • Usually

  • Sometimes

  • Never

4359 Total Patient Responses

Doctors

Score: 98.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3668 Total Patient Responses

Pain management

Score: 92.79/100

  • Always

  • Usually

  • Sometimes

  • Never

3091 Total Patient Responses

Hospital environment

Score: 83.59/100

  • Always

  • Usually

  • Sometimes

  • Never

4323 Total Patient Responses

Responsiveness of staff

Score: 86.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3158 Total Patient Responses

Medication information

Score: 72.94/100

  • Always

  • Usually

  • Sometimes

  • Never

3059 Total Patient Responses

Food

Score: 86.62/100

  • Always

  • Usually

  • Sometimes

  • Never

3702 Total Patient Responses

Discharge information

Score: 68.32/100

  • Yes

  • No

4103 Total Patient Responses

Likely To Recommend Hospital

90.89%

1285 Total Patient Responses

Overall Experience Score

8.73/10

1285 Total Patient Responses

Reception staff

Score: 97.24/100

1269 Total Patient Responses

Nursing staff

Score: 96.48/100

1365 Total Patient Responses

Doctors

Score: 95.46/100

1331 Total Patient Responses

Pain management

Score: 91.76/100

1128 Total Patient Responses

Emergency Unit environment

Score: 98.42/100

1269 Total Patient Responses

Responsiveness of staff

Score: 93.87/100

1142 Total Patient Responses

Medication information

Score: 91.38/100

1102 Total Patient Responses

Prioritisation

Score: 81.02/100

1620 Total Patient Responses