Patient experience survey

2285

Happy Clients

2672

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-04-19 - 2019-04-19

Likely To Recommend Hospital

84.91%

2672 Total Patient Responses

Overall Experience Score

8.35/10

2672 Total Patient Responses

Admission Staff

Score: 96.07/100

  • Yes

  • No

2626 Total Patient Responses

Nursing Staff

Score: 89.44/100

2671 Total Patient Responses

Doctors

Score: 94.62/100

2649 Total Patient Responses

Pain Management

Score: 89.12/100

2093 Total Patient Responses

Hospital Environment

Score: 83.26/100

2378 Total Patient Responses

Responsiveness of Staff

Score: 84.61/100

1936 Total Patient Responses

Medication Information

Score: 76.38/100

1964 Total Patient Responses

Food

Score: 81.36/100

2327 Total Patient Responses

Discharge Information

Score: 68.10/100

2672 Total Patient Responses

Likely To Recommend Hospital

84.49%

709 Total Patient Responses

Overall Experience Score

8.18/10

709 Total Patient Responses

Reception Staff

Score: 97.85/100

699 Total Patient Responses

Nursing Staff

Score: 95.06/100

709 Total Patient Responses

Doctors

Score: 90.98/100

702 Total Patient Responses

Pain Management

Score: 90.68/100

644 Total Patient Responses

Emergency Unit Environment

Score: 97.71/100

699 Total Patient Responses

Responsiveness of Staff

Score: 94.03/100

653 Total Patient Responses

Medication Information

Score: 91.50/100

635 Total Patient Responses

PRIORITISATION

Score: 79.76/100

702 Total Patient Responses