Patient experience survey

2393

Happy Clients

2829

Surveys Completed

Life Westville Hospital

Reporting Period: 2017-12-12 - 2018-12-12

Likely To Recommend Hospital

84.30%

2829 Total Patient Responses

Overall Experience Score

8.29/10

2829 Total Patient Responses

Admission Staff

Score: 96.24/100

  • Yes

  • No

2774 Total Patient Responses

Nursing Staff

Score: 89.18/100

2826 Total Patient Responses

Doctors

Score: 94.47/100

2808 Total Patient Responses

Pain Management

Score: 89.08/100

2239 Total Patient Responses

Hospital Environment

Score: 83.52/100

2524 Total Patient Responses

Responsiveness of Staff

Score: 84.33/100

2082 Total Patient Responses

Medication Information

Score: 76.06/100

2106 Total Patient Responses

Food

Score: 79.28/100

2472 Total Patient Responses

Discharge Information

Score: 67.36/100

2829 Total Patient Responses

Likely To Recommend Hospital

85.58%

728 Total Patient Responses

Overall Experience Score

8.28/10

728 Total Patient Responses

Reception Staff

Score: 97.79/100

723 Total Patient Responses

Nursing Staff

Score: 95.71/100

728 Total Patient Responses

Doctors

Score: 91.10/100

721 Total Patient Responses

Pain Management

Score: 91.60/100

655 Total Patient Responses

Emergency Unit Environment

Score: 98.47/100

719 Total Patient Responses

Responsiveness of Staff

Score: 94.74/100

666 Total Patient Responses

Medication Information

Score: 91.44/100

654 Total Patient Responses

PRIORITISATION

Score: 81.22/100

721 Total Patient Responses