Patient experience survey

2327

Happy Clients

2721

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-08-17 - 2019-08-17

Likely To Recommend Hospital

85.56%

2721 Total Patient Responses

Overall Experience Score

8.39/10

2721 Total Patient Responses

Admission Staff

Score: 96.30/100

  • Yes

  • No

2663 Total Patient Responses

Nursing Staff

Score: 89.59/100

2719 Total Patient Responses

Doctors

Score: 94.57/100

2701 Total Patient Responses

Pain Management

Score: 89.60/100

2162 Total Patient Responses

Hospital Environment

Score: 83.91/100

2437 Total Patient Responses

Responsiveness of Staff

Score: 84.87/100

2015 Total Patient Responses

Medication Information

Score: 75.70/100

1996 Total Patient Responses

Food

Score: 83.54/100

2404 Total Patient Responses

Discharge Information

Score: 68.04/100

2721 Total Patient Responses

Likely To Recommend Hospital

84.21%

783 Total Patient Responses

Overall Experience Score

8.16/10

783 Total Patient Responses

Reception Staff

Score: 96.87/100

767 Total Patient Responses

Nursing Staff

Score: 94.58/100

783 Total Patient Responses

Doctors

Score: 90.23/100

776 Total Patient Responses

Pain Management

Score: 89.80/100

716 Total Patient Responses

Emergency Unit Environment

Score: 97.02/100

773 Total Patient Responses

Responsiveness of Staff

Score: 92.48/100

718 Total Patient Responses

Medication Information

Score: 91.29/100

712 Total Patient Responses

PRIORITISATION

Score: 79.16/100

778 Total Patient Responses