Patient experience survey

3133

Happy Clients

3660

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-11-11 - 2025-11-11

Likely To Recommend Hospital

91.48%

3660 Total Patient Responses

Overall Experience Score

8.56/10

3660 Total Patient Responses

Admission staff

Score: 96.21/100

  • Yes

  • No

3696 Total Patient Responses

Nursing staff

Score: 91.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4519 Total Patient Responses

Doctors

Score: 95.04/100

  • Always

  • Usually

  • Sometimes

  • Never

4128 Total Patient Responses

Pain management

Score: 92.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3351 Total Patient Responses

Hospital environment

Score: 88.11/100

  • Always

  • Usually

  • Sometimes

  • Never

4486 Total Patient Responses

Responsiveness of staff

Score: 90.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3413 Total Patient Responses

Medication information

Score: 79.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3701 Total Patient Responses

Food

Score: 87.10/100

  • Always

  • Usually

  • Sometimes

  • Never

4421 Total Patient Responses

Discharge information

Score: 73.45/100

  • Yes

  • No

4457 Total Patient Responses

Likely To Recommend Hospital

86.87%

1355 Total Patient Responses

Overall Experience Score

8.08/10

1355 Total Patient Responses

Reception staff

Score: 96.09/100

1331 Total Patient Responses

Nursing staff

Score: 94.85/100

1475 Total Patient Responses

Doctors

Score: 88.43/100

1405 Total Patient Responses

Pain management

Score: 89.42/100

1257 Total Patient Responses

Emergency Unit environment

Score: 97.30/100

1331 Total Patient Responses

Responsiveness of staff

Score: 92.14/100

1273 Total Patient Responses

Medication information

Score: 90.76/100

1223 Total Patient Responses

Prioritisation

Score: 80.24/100

1632 Total Patient Responses