Patient experience survey

1037

Happy Clients

1254

Surveys Completed

Life Westville Hospital

Reporting Period: 2020-05-15 - 2021-05-15

Likely To Recommend Hospital

82.51%

1254 Total Patient Responses

Overall Experience Score

8.21/10

1254 Total Patient Responses

Admission Staff

Score: 94.27/100

  • Yes

  • No

1226 Total Patient Responses

Nursing Staff

Score: 87.64/100

1254 Total Patient Responses

Doctors

Score: 94.98/100

1249 Total Patient Responses

Pain Management

Score: 88.37/100

1004 Total Patient Responses

Hospital Environment

Score: 83.52/100

1115 Total Patient Responses

Responsiveness of Staff

Score: 81.38/100

959 Total Patient Responses

Medication Information

Score: 72.26/100

926 Total Patient Responses

Food

Score: 82.76/100

1129 Total Patient Responses

Discharge Information

Score: 68.78/100

1254 Total Patient Responses

Likely To Recommend Hospital

82.51%

385 Total Patient Responses

Overall Experience Score

7.98/10

385 Total Patient Responses

Reception Staff

Score: 96.68/100

361 Total Patient Responses

Nursing Staff

Score: 91.85/100

383 Total Patient Responses

Doctors

Score: 88.32/100

375 Total Patient Responses

Pain Management

Score: 88.82/100

340 Total Patient Responses

Emergency Unit Environment

Score: 96.02/100

377 Total Patient Responses

Responsiveness of Staff

Score: 89.31/100

346 Total Patient Responses

Medication Information

Score: 85.12/100

336 Total Patient Responses

PRIORITISATION

Score: 78.03/100

380 Total Patient Responses