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Patient experience survey

2995

Happy Clients

3535

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-03-07 - 2026-03-07

Likely To Recommend Hospital

90.46%

3535 Total Patient Responses

Overall Experience Score

8.47/10

3535 Total Patient Responses

Admission staff

Score: 96.01/100

  • Yes

  • No

3588 Total Patient Responses

Nursing staff

Score: 90.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4387 Total Patient Responses

Doctors

Score: 94.71/100

  • Always

  • Usually

  • Sometimes

  • Never

4049 Total Patient Responses

Pain management

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3273 Total Patient Responses

Hospital environment

Score: 87.47/100

  • Always

  • Usually

  • Sometimes

  • Never

4387 Total Patient Responses

Responsiveness of staff

Score: 89.07/100

  • Always

  • Usually

  • Sometimes

  • Never

3378 Total Patient Responses

Medication information

Score: 78.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3619 Total Patient Responses

Food

Score: 86.69/100

  • Always

  • Usually

  • Sometimes

  • Never

4330 Total Patient Responses

Discharge information

Score: 71.72/100

  • Yes

  • No

4328 Total Patient Responses

Likely To Recommend Hospital

89.24%

1395 Total Patient Responses

Overall Experience Score

8.4/10

1395 Total Patient Responses

Reception staff

Score: 96.66/100

1376 Total Patient Responses

Nursing staff

Score: 96.29/100

1491 Total Patient Responses

Doctors

Score: 89.89/100

1451 Total Patient Responses

Pain management

Score: 91.03/100

1305 Total Patient Responses

Emergency Unit environment

Score: 98.33/100

1374 Total Patient Responses

Responsiveness of staff

Score: 94.49/100

1324 Total Patient Responses

Medication information

Score: 91.19/100

1272 Total Patient Responses

Prioritisation

Score: 82.84/100

1662 Total Patient Responses