Patient experience survey

2953

Happy Clients

3447

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-11-03 - 2026-11-03

Likely To Recommend Hospital

90.51%

3447 Total Patient Responses

Overall Experience Score

8.56/10

3447 Total Patient Responses

Admission staff

Score: 95.76/100

  • Yes

  • No

3496 Total Patient Responses

Nursing staff

Score: 91.46/100

  • Always

  • Usually

  • Sometimes

  • Never

4241 Total Patient Responses

Doctors

Score: 94.64/100

  • Always

  • Usually

  • Sometimes

  • Never

3975 Total Patient Responses

Pain management

Score: 92.61/100

  • Always

  • Usually

  • Sometimes

  • Never

3289 Total Patient Responses

Hospital environment

Score: 88.60/100

  • Always

  • Usually

  • Sometimes

  • Never

4361 Total Patient Responses

Responsiveness of staff

Score: 90.61/100

  • Always

  • Usually

  • Sometimes

  • Never

3424 Total Patient Responses

Medication information

Score: 79.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3614 Total Patient Responses

Food

Score: 84.85/100

  • Always

  • Yes

  • No

  • Usually

  • Sometimes

  • Never

4197 Total Patient Responses

Discharge information

Score: 72.70/100

  • Yes

  • No

4201 Total Patient Responses

Likely To Recommend Hospital

89.8%

1392 Total Patient Responses

Overall Experience Score

8.55/10

1392 Total Patient Responses

Reception staff

Score: 96.94/100

1371 Total Patient Responses

Nursing staff

Score: 96.26/100

1478 Total Patient Responses

Doctors

Score: 90.84/100

1448 Total Patient Responses

Pain management

Score: 92.73/100

1307 Total Patient Responses

Emergency Unit environment

Score: 98.18/100

1375 Total Patient Responses

Responsiveness of staff

Score: 94.16/100

1318 Total Patient Responses

Medication information

Score: 91.93/100

1251 Total Patient Responses

Prioritisation

Score: 82.36/100

1676 Total Patient Responses