Patient experience survey

1334

Happy Clients

1605

Surveys Completed

Life Westville Hospital

Reporting Period: 2020-10-16 - 2021-10-16

Likely To Recommend Hospital

83.37%

1605 Total Patient Responses

Overall Experience Score

8.26/10

1605 Total Patient Responses

Admission Staff

Score: 94.63/100

  • Yes

  • No

1562 Total Patient Responses

Nursing Staff

Score: 88.06/100

1604 Total Patient Responses

Doctors

Score: 94.76/100

1597 Total Patient Responses

Pain Management

Score: 89.07/100

1263 Total Patient Responses

Hospital Environment

Score: 83.93/100

1415 Total Patient Responses

Responsiveness of Staff

Score: 82.18/100

1210 Total Patient Responses

Medication Information

Score: 73.82/100

1192 Total Patient Responses

Food

Score: 83.22/100

1448 Total Patient Responses

Discharge Information

Score: 69.00/100

1605 Total Patient Responses

Likely To Recommend Hospital

80.42%

485 Total Patient Responses

Overall Experience Score

7.88/10

485 Total Patient Responses

Reception Staff

Score: 95.45/100

462 Total Patient Responses

Nursing Staff

Score: 91.37/100

483 Total Patient Responses

Doctors

Score: 85.63/100

476 Total Patient Responses

Pain Management

Score: 88.02/100

434 Total Patient Responses

Emergency Unit Environment

Score: 95.57/100

474 Total Patient Responses

Responsiveness of Staff

Score: 87.89/100

446 Total Patient Responses

Medication Information

Score: 83.89/100

416 Total Patient Responses

PRIORITISATION

Score: 77.04/100

483 Total Patient Responses