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Patient experience survey

2999

Happy Clients

3529

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-05-08 - 2026-05-08

Likely To Recommend Hospital

90.53%

3529 Total Patient Responses

Overall Experience Score

8.5/10

3529 Total Patient Responses

Admission staff

Score: 95.90/100

  • Yes

  • No

3594 Total Patient Responses

Nursing staff

Score: 90.99/100

  • Always

  • Usually

  • Sometimes

  • Never

4383 Total Patient Responses

Doctors

Score: 94.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4051 Total Patient Responses

Pain management

Score: 92.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3309 Total Patient Responses

Hospital environment

Score: 87.77/100

  • Always

  • Usually

  • Sometimes

  • Never

4410 Total Patient Responses

Responsiveness of staff

Score: 89.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3410 Total Patient Responses

Medication information

Score: 78.68/100

  • Always

  • Usually

  • Sometimes

  • Never

3624 Total Patient Responses

Food

Score: 86.95/100

  • Always

  • Usually

  • Sometimes

  • Never

4345 Total Patient Responses

Discharge information

Score: 71.89/100

  • Yes

  • No

4318 Total Patient Responses

Likely To Recommend Hospital

91.21%

1398 Total Patient Responses

Overall Experience Score

8.69/10

1398 Total Patient Responses

Reception staff

Score: 97.61/100

1383 Total Patient Responses

Nursing staff

Score: 97.04/100

1478 Total Patient Responses

Doctors

Score: 91.22/100

1446 Total Patient Responses

Pain management

Score: 92.96/100

1307 Total Patient Responses

Emergency Unit environment

Score: 98.63/100

1382 Total Patient Responses

Responsiveness of staff

Score: 95.45/100

1320 Total Patient Responses

Medication information

Score: 92.92/100

1271 Total Patient Responses

Prioritisation

Score: 84.84/100

1662 Total Patient Responses