Patient experience survey

2630

Happy Clients

3089

Surveys Completed

Life Westville Hospital

Reporting Period: 2017-06-20 - 2018-06-20

Likely To Recommend Hospital

85.20%

3089 Total Patient Responses

Overall Experience Score

8.33/10

3089 Total Patient Responses

Admission Staff

Score: 96.39/100

  • Yes

  • No

3026 Total Patient Responses

Nursing Staff

Score: 89.63/100

3085 Total Patient Responses

Doctors

Score: 94.75/100

3069 Total Patient Responses

Pain Management

Score: 89.99/100

2503 Total Patient Responses

Hospital Environment

Score: 82.89/100

2784 Total Patient Responses

Responsiveness of Staff

Score: 85.04/100

2286 Total Patient Responses

Medication Information

Score: 76.89/100

2359 Total Patient Responses

Food

Score: 79.65/100

2728 Total Patient Responses

Discharge Information

Score: 67.71/100

3089 Total Patient Responses

Likely To Recommend Hospital

85.59%

770 Total Patient Responses

Overall Experience Score

8.32/10

770 Total Patient Responses

Reception Staff

Score: 97.10/100

759 Total Patient Responses

Nursing Staff

Score: 95.77/100

770 Total Patient Responses

Doctors

Score: 91.01/100

764 Total Patient Responses

Pain Management

Score: 91.97/100

697 Total Patient Responses

Emergency Unit Environment

Score: 98.54/100

756 Total Patient Responses

Responsiveness of Staff

Score: 93.71/100

700 Total Patient Responses

Medication Information

Score: 89.70/100

699 Total Patient Responses

PRIORITISATION

Score: 82.05/100

760 Total Patient Responses