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Patient experience survey

2936

Happy Clients

3438

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-09-26 - 2026-09-26

Likely To Recommend Hospital

90.57%

3438 Total Patient Responses

Overall Experience Score

8.54/10

3438 Total Patient Responses

Admission staff

Score: 95.77/100

  • Yes

  • No

3492 Total Patient Responses

Nursing staff

Score: 91.23/100

  • Always

  • Usually

  • Sometimes

  • Never

4238 Total Patient Responses

Doctors

Score: 94.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3980 Total Patient Responses

Pain management

Score: 92.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3273 Total Patient Responses

Hospital environment

Score: 88.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4345 Total Patient Responses

Responsiveness of staff

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3393 Total Patient Responses

Medication information

Score: 79.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3606 Total Patient Responses

Food

Score: 86.80/100

  • Always

  • Usually

  • Sometimes

  • Never

4240 Total Patient Responses

Discharge information

Score: 72.56/100

  • Yes

  • No

4185 Total Patient Responses

Likely To Recommend Hospital

90.2%

1367 Total Patient Responses

Overall Experience Score

8.57/10

1367 Total Patient Responses

Reception staff

Score: 97.18/100

1348 Total Patient Responses

Nursing staff

Score: 96.27/100

1453 Total Patient Responses

Doctors

Score: 90.59/100

1427 Total Patient Responses

Pain management

Score: 92.97/100

1280 Total Patient Responses

Emergency Unit environment

Score: 98.08/100

1352 Total Patient Responses

Responsiveness of staff

Score: 94.41/100

1305 Total Patient Responses

Medication information

Score: 92.11/100

1229 Total Patient Responses

Prioritisation

Score: 82.68/100

1643 Total Patient Responses