Patient experience survey

3360

Happy Clients

3887

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-07-11 - 2025-07-11

Likely To Recommend Hospital

91.63%

3887 Total Patient Responses

Overall Experience Score

8.64/10

3887 Total Patient Responses

Admission staff

Score: 96.13/100

  • Yes

  • No

3928 Total Patient Responses

Nursing staff

Score: 91.84/100

  • Always

  • Usually

  • Sometimes

  • Never

4802 Total Patient Responses

Doctors

Score: 95.84/100

  • Always

  • Usually

  • Sometimes

  • Never

4340 Total Patient Responses

Pain management

Score: 93.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3558 Total Patient Responses

Hospital environment

Score: 88.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4730 Total Patient Responses

Responsiveness of staff

Score: 90.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3639 Total Patient Responses

Medication information

Score: 79.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3941 Total Patient Responses

Food

Score: 86.26/100

  • Always

  • Usually

  • Sometimes

  • Never

4682 Total Patient Responses

Discharge information

Score: 73.40/100

  • Yes

  • No

4728 Total Patient Responses

Likely To Recommend Hospital

83.53%

1293 Total Patient Responses

Overall Experience Score

7.71/10

1293 Total Patient Responses

Reception staff

Score: 94.63/100

1266 Total Patient Responses

Nursing staff

Score: 93.53/100

1425 Total Patient Responses

Doctors

Score: 86.41/100

1350 Total Patient Responses

Pain management

Score: 87.17/100

1200 Total Patient Responses

Emergency Unit environment

Score: 96.37/100

1266 Total Patient Responses

Responsiveness of staff

Score: 90.04/100

1205 Total Patient Responses

Medication information

Score: 87.23/100

1159 Total Patient Responses

Prioritisation

Score: 75.74/100

1577 Total Patient Responses