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Patient experience survey

3370

Happy Clients

3945

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-04-22 - 2025-04-22

Likely To Recommend Hospital

91.51%

3945 Total Patient Responses

Overall Experience Score

8.54/10

3945 Total Patient Responses

Admission staff

Score: 95.93/100

  • Yes

  • No

4007 Total Patient Responses

Nursing staff

Score: 91.46/100

  • Always

  • Usually

  • Sometimes

  • Never

4863 Total Patient Responses

Doctors

Score: 95.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4409 Total Patient Responses

Pain management

Score: 92.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3597 Total Patient Responses

Hospital environment

Score: 88.53/100

  • Always

  • Usually

  • Sometimes

  • Never

4842 Total Patient Responses

Responsiveness of staff

Score: 89.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3679 Total Patient Responses

Medication information

Score: 78.86/100

  • Always

  • Usually

  • Sometimes

  • Never

4015 Total Patient Responses

Food

Score: 85.87/100

  • Always

  • Usually

  • Sometimes

  • Never

4761 Total Patient Responses

Discharge information

Score: 73.09/100

  • Yes

  • No

4802 Total Patient Responses

Likely To Recommend Hospital

82.62%

1272 Total Patient Responses

Overall Experience Score

7.53/10

1272 Total Patient Responses

Reception staff

Score: 94.62/100

1245 Total Patient Responses

Nursing staff

Score: 93.19/100

1405 Total Patient Responses

Doctors

Score: 85.80/100

1337 Total Patient Responses

Pain management

Score: 86.05/100

1176 Total Patient Responses

Emergency Unit environment

Score: 95.76/100

1250 Total Patient Responses

Responsiveness of staff

Score: 89.13/100

1178 Total Patient Responses

Medication information

Score: 87.26/100

1138 Total Patient Responses

Prioritisation

Score: 73.62/100

1575 Total Patient Responses