Patient experience survey

2282

Happy Clients

2682

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-02-17 - 2019-02-17

Likely To Recommend Hospital

84.62%

2682 Total Patient Responses

Overall Experience Score

8.32/10

2682 Total Patient Responses

Admission Staff

Score: 96.20/100

  • Yes

  • No

2631 Total Patient Responses

Nursing Staff

Score: 89.46/100

2679 Total Patient Responses

Doctors

Score: 94.52/100

2659 Total Patient Responses

Pain Management

Score: 89.12/100

2103 Total Patient Responses

Hospital Environment

Score: 83.52/100

2369 Total Patient Responses

Responsiveness of Staff

Score: 84.72/100

1943 Total Patient Responses

Medication Information

Score: 76.17/100

1973 Total Patient Responses

Food

Score: 80.20/100

2322 Total Patient Responses

Discharge Information

Score: 67.45/100

2682 Total Patient Responses

Likely To Recommend Hospital

85.03%

710 Total Patient Responses

Overall Experience Score

8.25/10

710 Total Patient Responses

Reception Staff

Score: 97.16/100

703 Total Patient Responses

Nursing Staff

Score: 95.31/100

710 Total Patient Responses

Doctors

Score: 91.30/100

702 Total Patient Responses

Pain Management

Score: 90.77/100

639 Total Patient Responses

Emergency Unit Environment

Score: 98.14/100

700 Total Patient Responses

Responsiveness of Staff

Score: 94.17/100

652 Total Patient Responses

Medication Information

Score: 91.30/100

632 Total Patient Responses

PRIORITISATION

Score: 80.30/100

704 Total Patient Responses