Patient experience survey

2531

Happy Clients

2982

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-12-15 - 2019-12-15

Likely To Recommend Hospital

85.10%

2982 Total Patient Responses

Overall Experience Score

8.35/10

2982 Total Patient Responses

Admission Staff

Score: 96.43/100

  • Yes

  • No

2916 Total Patient Responses

Nursing Staff

Score: 89.51/100

2978 Total Patient Responses

Doctors

Score: 94.64/100

2964 Total Patient Responses

Pain Management

Score: 89.62/100

2384 Total Patient Responses

Hospital Environment

Score: 82.94/100

2672 Total Patient Responses

Responsiveness of Staff

Score: 84.73/100

2218 Total Patient Responses

Medication Information

Score: 75.34/100

2191 Total Patient Responses

Food

Score: 83.90/100

2648 Total Patient Responses

Discharge Information

Score: 67.89/100

2982 Total Patient Responses

Likely To Recommend Hospital

83.97%

792 Total Patient Responses

Overall Experience Score

8.21/10

792 Total Patient Responses

Reception Staff

Score: 96.63/100

772 Total Patient Responses

Nursing Staff

Score: 94.64/100

792 Total Patient Responses

Doctors

Score: 89.79/100

786 Total Patient Responses

Pain Management

Score: 89.82/100

737 Total Patient Responses

Emergency Unit Environment

Score: 97.19/100

783 Total Patient Responses

Responsiveness of Staff

Score: 91.84/100

723 Total Patient Responses

Medication Information

Score: 90.73/100

723 Total Patient Responses

PRIORITISATION

Score: 78.88/100

786 Total Patient Responses