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Patient experience survey

2918

Happy Clients

3435

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-07-28 - 2026-07-28

Likely To Recommend Hospital

90.57%

3435 Total Patient Responses

Overall Experience Score

8.5/10

3435 Total Patient Responses

Admission staff

Score: 95.83/100

  • Yes

  • No

3489 Total Patient Responses

Nursing staff

Score: 91.04/100

  • Always

  • Usually

  • Sometimes

  • Never

4245 Total Patient Responses

Doctors

Score: 94.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3985 Total Patient Responses

Pain management

Score: 91.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3244 Total Patient Responses

Hospital environment

Score: 87.94/100

  • Always

  • Usually

  • Sometimes

  • Never

4346 Total Patient Responses

Responsiveness of staff

Score: 89.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3353 Total Patient Responses

Medication information

Score: 78.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3579 Total Patient Responses

Food

Score: 86.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4235 Total Patient Responses

Discharge information

Score: 72.04/100

  • Yes

  • No

4205 Total Patient Responses

Likely To Recommend Hospital

90.89%

1384 Total Patient Responses

Overall Experience Score

8.67/10

1384 Total Patient Responses

Reception staff

Score: 97.22/100

1367 Total Patient Responses

Nursing staff

Score: 96.68/100

1463 Total Patient Responses

Doctors

Score: 91.20/100

1435 Total Patient Responses

Pain management

Score: 93.75/100

1296 Total Patient Responses

Emergency Unit environment

Score: 98.62/100

1372 Total Patient Responses

Responsiveness of staff

Score: 95.06/100

1316 Total Patient Responses

Medication information

Score: 93.02/100

1260 Total Patient Responses

Prioritisation

Score: 84.14/100

1660 Total Patient Responses