Patient experience survey

2387

Happy Clients

2806

Surveys Completed

Life Westville Hospital

Reporting Period: 2017-10-21 - 2018-10-21

Likely To Recommend Hospital

84.62%

2806 Total Patient Responses

Overall Experience Score

8.31/10

2806 Total Patient Responses

Admission Staff

Score: 96.18/100

  • Yes

  • No

2753 Total Patient Responses

Nursing Staff

Score: 89.47/100

2802 Total Patient Responses

Doctors

Score: 94.37/100

2786 Total Patient Responses

Pain Management

Score: 89.29/100

2225 Total Patient Responses

Hospital Environment

Score: 83.16/100

2510 Total Patient Responses

Responsiveness of Staff

Score: 84.77/100

2078 Total Patient Responses

Medication Information

Score: 76.45/100

2112 Total Patient Responses

Food

Score: 79.37/100

2459 Total Patient Responses

Discharge Information

Score: 67.59/100

2806 Total Patient Responses

Likely To Recommend Hospital

85.39%

700 Total Patient Responses

Overall Experience Score

8.28/10

700 Total Patient Responses

Reception Staff

Score: 97.84/100

694 Total Patient Responses

Nursing Staff

Score: 95.57/100

700 Total Patient Responses

Doctors

Score: 90.73/100

692 Total Patient Responses

Pain Management

Score: 91.30/100

632 Total Patient Responses

Emergency Unit Environment

Score: 98.40/100

689 Total Patient Responses

Responsiveness of Staff

Score: 93.91/100

640 Total Patient Responses

Medication Information

Score: 89.94/100

636 Total Patient Responses

PRIORITISATION

Score: 81.48/100

691 Total Patient Responses