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Patient experience survey

2871

Happy Clients

3384

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-07-08 - 2026-07-08

Likely To Recommend Hospital

90.42%

3384 Total Patient Responses

Overall Experience Score

8.48/10

3384 Total Patient Responses

Admission staff

Score: 95.91/100

  • Yes

  • No

3435 Total Patient Responses

Nursing staff

Score: 91.10/100

  • Always

  • Usually

  • Sometimes

  • Never

4180 Total Patient Responses

Doctors

Score: 94.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3919 Total Patient Responses

Pain management

Score: 92.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3180 Total Patient Responses

Hospital environment

Score: 87.90/100

  • Always

  • Usually

  • Sometimes

  • Never

4278 Total Patient Responses

Responsiveness of staff

Score: 89.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3293 Total Patient Responses

Medication information

Score: 78.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3516 Total Patient Responses

Food

Score: 87.07/100

  • Always

  • Usually

  • Sometimes

  • Never

4173 Total Patient Responses

Discharge information

Score: 71.69/100

  • Yes

  • No

4153 Total Patient Responses

Likely To Recommend Hospital

90.84%

1386 Total Patient Responses

Overall Experience Score

8.66/10

1386 Total Patient Responses

Reception staff

Score: 97.37/100

1369 Total Patient Responses

Nursing staff

Score: 96.81/100

1464 Total Patient Responses

Doctors

Score: 91.34/100

1437 Total Patient Responses

Pain management

Score: 93.37/100

1297 Total Patient Responses

Emergency Unit environment

Score: 98.40/100

1373 Total Patient Responses

Responsiveness of staff

Score: 95.14/100

1317 Total Patient Responses

Medication information

Score: 92.85/100

1259 Total Patient Responses

Prioritisation

Score: 84.21/100

1662 Total Patient Responses