Patient experience survey

3384

Happy Clients

4002

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-02-15 - 2025-02-15

Likely To Recommend Hospital

90.93%

4002 Total Patient Responses

Overall Experience Score

8.46/10

4002 Total Patient Responses

Admission staff

Score: 95.42/100

  • Yes

  • No

4070 Total Patient Responses

Nursing staff

Score: 90.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4964 Total Patient Responses

Doctors

Score: 95.92/100

  • Always

  • Usually

  • Sometimes

  • Never

4489 Total Patient Responses

Pain management

Score: 92.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3641 Total Patient Responses

Hospital environment

Score: 88.05/100

  • Always

  • Usually

  • Sometimes

  • Never

4929 Total Patient Responses

Responsiveness of staff

Score: 89.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3709 Total Patient Responses

Medication information

Score: 77.63/100

  • Always

  • Usually

  • Sometimes

  • Never

4049 Total Patient Responses

Food

Score: 85.25/100

  • Always

  • Usually

  • Sometimes

  • Never

4819 Total Patient Responses

Discharge information

Score: 71.81/100

  • Yes

  • No

4879 Total Patient Responses

Likely To Recommend Hospital

83.99%

1268 Total Patient Responses

Overall Experience Score

7.68/10

1268 Total Patient Responses

Reception staff

Score: 94.94/100

1246 Total Patient Responses

Nursing staff

Score: 93.54/100

1387 Total Patient Responses

Doctors

Score: 86.70/100

1335 Total Patient Responses

Pain management

Score: 86.98/100

1167 Total Patient Responses

Emergency Unit environment

Score: 95.99/100

1248 Total Patient Responses

Responsiveness of staff

Score: 89.83/100

1170 Total Patient Responses

Medication information

Score: 87.85/100

1128 Total Patient Responses

Prioritisation

Score: 75.20/100

1572 Total Patient Responses