Patient experience survey

2245

Happy Clients

2628

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-06-16 - 2019-06-16

Likely To Recommend Hospital

85.19%

2628 Total Patient Responses

Overall Experience Score

8.37/10

2628 Total Patient Responses

Admission Staff

Score: 95.99/100

  • Yes

  • No

2579 Total Patient Responses

Nursing Staff

Score: 89.54/100

2627 Total Patient Responses

Doctors

Score: 94.65/100

2606 Total Patient Responses

Pain Management

Score: 88.96/100

2052 Total Patient Responses

Hospital Environment

Score: 83.69/100

2342 Total Patient Responses

Responsiveness of Staff

Score: 84.63/100

1927 Total Patient Responses

Medication Information

Score: 76.12/100

1936 Total Patient Responses

Food

Score: 82.20/100

2297 Total Patient Responses

Discharge Information

Score: 68.47/100

2628 Total Patient Responses

Likely To Recommend Hospital

84.89%

741 Total Patient Responses

Overall Experience Score

8.22/10

741 Total Patient Responses

Reception Staff

Score: 97.67/100

730 Total Patient Responses

Nursing Staff

Score: 95.00/100

741 Total Patient Responses

Doctors

Score: 90.47/100

735 Total Patient Responses

Pain Management

Score: 91.12/100

676 Total Patient Responses

Emergency Unit Environment

Score: 97.40/100

732 Total Patient Responses

Responsiveness of Staff

Score: 93.71/100

684 Total Patient Responses

Medication Information

Score: 91.19/100

670 Total Patient Responses

PRIORITISATION

Score: 79.67/100

735 Total Patient Responses