Patient experience survey

2944

Happy Clients

3444

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-10-10 - 2026-10-10

Likely To Recommend Hospital

90.48%

3444 Total Patient Responses

Overall Experience Score

8.54/10

3444 Total Patient Responses

Admission staff

Score: 95.76/100

  • Yes

  • No

3498 Total Patient Responses

Nursing staff

Score: 91.37/100

  • Always

  • Usually

  • Sometimes

  • Never

4238 Total Patient Responses

Doctors

Score: 94.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3993 Total Patient Responses

Pain management

Score: 92.49/100

  • Always

  • Usually

  • Sometimes

  • Never

3283 Total Patient Responses

Hospital environment

Score: 88.35/100

  • Always

  • Usually

  • Sometimes

  • Never

4357 Total Patient Responses

Responsiveness of staff

Score: 90.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3409 Total Patient Responses

Medication information

Score: 79.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3630 Total Patient Responses

Food

Score: 86.84/100

  • Always

  • Usually

  • Sometimes

  • Never

4251 Total Patient Responses

Discharge information

Score: 72.74/100

  • Yes

  • No

4192 Total Patient Responses

Likely To Recommend Hospital

90.34%

1367 Total Patient Responses

Overall Experience Score

8.61/10

1367 Total Patient Responses

Reception staff

Score: 97.26/100

1348 Total Patient Responses

Nursing staff

Score: 96.38/100

1451 Total Patient Responses

Doctors

Score: 90.83/100

1425 Total Patient Responses

Pain management

Score: 93.04/100

1278 Total Patient Responses

Emergency Unit environment

Score: 98.15/100

1351 Total Patient Responses

Responsiveness of staff

Score: 94.54/100

1301 Total Patient Responses

Medication information

Score: 92.00/100

1225 Total Patient Responses

Prioritisation

Score: 82.65/100

1645 Total Patient Responses