Patient experience survey

1186

Happy Clients

1408

Surveys Completed

Life Westville Hospital

Reporting Period: 2019-11-28 - 2020-11-28

Likely To Recommend Hospital

83.74%

1408 Total Patient Responses

Overall Experience Score

8.26/10

1408 Total Patient Responses

Admission Staff

Score: 95.45/100

  • Yes

  • No

1379 Total Patient Responses

Nursing Staff

Score: 88.78/100

1406 Total Patient Responses

Doctors

Score: 95.15/100

1396 Total Patient Responses

Pain Management

Score: 89.98/100

1132 Total Patient Responses

Hospital Environment

Score: 83.04/100

1270 Total Patient Responses

Responsiveness of Staff

Score: 83.75/100

1047 Total Patient Responses

Medication Information

Score: 74.15/100

1047 Total Patient Responses

Food

Score: 83.98/100

1262 Total Patient Responses

Discharge Information

Score: 68.00/100

1408 Total Patient Responses

Likely To Recommend Hospital

83.76%

476 Total Patient Responses

Overall Experience Score

8.07/10

476 Total Patient Responses

Reception Staff

Score: 95.46/100

463 Total Patient Responses

Nursing Staff

Score: 94.42/100

475 Total Patient Responses

Doctors

Score: 88.74/100

463 Total Patient Responses

Pain Management

Score: 90.19/100

418 Total Patient Responses

Emergency Unit Environment

Score: 96.80/100

469 Total Patient Responses

Responsiveness of Staff

Score: 90.05/100

432 Total Patient Responses

Medication Information

Score: 89.98/100

419 Total Patient Responses

PRIORITISATION

Score: 77.80/100

467 Total Patient Responses