Patient experience survey

2987

Happy Clients

3529

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-05-28 - 2026-05-28

Likely To Recommend Hospital

90.28%

3529 Total Patient Responses

Overall Experience Score

8.46/10

3529 Total Patient Responses

Admission staff

Score: 95.79/100

  • Yes

  • No

3596 Total Patient Responses

Nursing staff

Score: 90.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4380 Total Patient Responses

Doctors

Score: 94.29/100

  • Always

  • Usually

  • Sometimes

  • Never

4074 Total Patient Responses

Pain management

Score: 92.17/100

  • Always

  • Usually

  • Sometimes

  • Never

3300 Total Patient Responses

Hospital environment

Score: 87.81/100

  • Always

  • Usually

  • Sometimes

  • Never

4426 Total Patient Responses

Responsiveness of staff

Score: 89.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3411 Total Patient Responses

Medication information

Score: 78.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3641 Total Patient Responses

Food

Score: 86.91/100

  • Always

  • Usually

  • Sometimes

  • Never

4340 Total Patient Responses

Discharge information

Score: 71.79/100

  • Yes

  • No

4325 Total Patient Responses

Likely To Recommend Hospital

90.56%

1430 Total Patient Responses

Overall Experience Score

8.61/10

1430 Total Patient Responses

Reception staff

Score: 97.38/100

1412 Total Patient Responses

Nursing staff

Score: 96.74/100

1511 Total Patient Responses

Doctors

Score: 90.90/100

1482 Total Patient Responses

Pain management

Score: 92.82/100

1337 Total Patient Responses

Emergency Unit environment

Score: 98.44/100

1414 Total Patient Responses

Responsiveness of staff

Score: 94.98/100

1354 Total Patient Responses

Medication information

Score: 92.76/100

1299 Total Patient Responses

Prioritisation

Score: 84.18/100

1702 Total Patient Responses