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Patient experience survey

2955

Happy Clients

3483

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-06-17 - 2026-06-17

Likely To Recommend Hospital

90.38%

3483 Total Patient Responses

Overall Experience Score

8.48/10

3483 Total Patient Responses

Admission staff

Score: 95.87/100

  • Yes

  • No

3536 Total Patient Responses

Nursing staff

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4306 Total Patient Responses

Doctors

Score: 94.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4032 Total Patient Responses

Pain management

Score: 92.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3266 Total Patient Responses

Hospital environment

Score: 88.05/100

  • Always

  • Usually

  • Sometimes

  • Never

4381 Total Patient Responses

Responsiveness of staff

Score: 89.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3373 Total Patient Responses

Medication information

Score: 78.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3610 Total Patient Responses

Food

Score: 86.97/100

  • Always

  • Usually

  • Sometimes

  • Never

4290 Total Patient Responses

Discharge information

Score: 72.03/100

  • Yes

  • No

4266 Total Patient Responses

Likely To Recommend Hospital

90.45%

1414 Total Patient Responses

Overall Experience Score

8.62/10

1414 Total Patient Responses

Reception staff

Score: 97.20/100

1395 Total Patient Responses

Nursing staff

Score: 96.66/100

1494 Total Patient Responses

Doctors

Score: 91.09/100

1465 Total Patient Responses

Pain management

Score: 93.02/100

1318 Total Patient Responses

Emergency Unit environment

Score: 98.36/100

1399 Total Patient Responses

Responsiveness of staff

Score: 94.85/100

1340 Total Patient Responses

Medication information

Score: 92.84/100

1285 Total Patient Responses

Prioritisation

Score: 84.21/100

1687 Total Patient Responses