Patient experience survey

2910

Happy Clients

3426

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-08-17 - 2026-08-17

Likely To Recommend Hospital

90.42%

3426 Total Patient Responses

Overall Experience Score

8.5/10

3426 Total Patient Responses

Admission staff

Score: 95.74/100

  • Yes

  • No

3481 Total Patient Responses

Nursing staff

Score: 90.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4239 Total Patient Responses

Doctors

Score: 94.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3973 Total Patient Responses

Pain management

Score: 91.85/100

  • Always

  • Usually

  • Sometimes

  • Never

3246 Total Patient Responses

Hospital environment

Score: 87.94/100

  • Always

  • Usually

  • Sometimes

  • Never

4345 Total Patient Responses

Responsiveness of staff

Score: 89.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3351 Total Patient Responses

Medication information

Score: 78.89/100

  • Always

  • Usually

  • Sometimes

  • Never

3577 Total Patient Responses

Food

Score: 86.98/100

  • Always

  • Usually

  • Sometimes

  • Never

4222 Total Patient Responses

Discharge information

Score: 72.31/100

  • Yes

  • No

4194 Total Patient Responses

Likely To Recommend Hospital

90.8%

1380 Total Patient Responses

Overall Experience Score

8.69/10

1380 Total Patient Responses

Reception staff

Score: 97.21/100

1363 Total Patient Responses

Nursing staff

Score: 96.62/100

1459 Total Patient Responses

Doctors

Score: 91.04/100

1435 Total Patient Responses

Pain management

Score: 93.72/100

1290 Total Patient Responses

Emergency Unit environment

Score: 98.61/100

1368 Total Patient Responses

Responsiveness of staff

Score: 95.06/100

1315 Total Patient Responses

Medication information

Score: 92.81/100

1252 Total Patient Responses

Prioritisation

Score: 84.31/100

1654 Total Patient Responses