Patient experience survey

967

Happy Clients

1148

Surveys Completed

Life Westville Hospital

Reporting Period: 2020-03-03 - 2021-03-03

Likely To Recommend Hospital

83.83%

1148 Total Patient Responses

Overall Experience Score

8.28/10

1148 Total Patient Responses

Admission Staff

Score: 95.05/100

  • Yes

  • No

1124 Total Patient Responses

Nursing Staff

Score: 88.04/100

1146 Total Patient Responses

Doctors

Score: 95.45/100

1141 Total Patient Responses

Pain Management

Score: 89.02/100

916 Total Patient Responses

Hospital Environment

Score: 83.48/100

1025 Total Patient Responses

Responsiveness of Staff

Score: 82.23/100

871 Total Patient Responses

Medication Information

Score: 73.42/100

857 Total Patient Responses

Food

Score: 83.07/100

1029 Total Patient Responses

Discharge Information

Score: 68.77/100

1148 Total Patient Responses

Likely To Recommend Hospital

82.89%

409 Total Patient Responses

Overall Experience Score

7.94/10

409 Total Patient Responses

Reception Staff

Score: 95.10/100

388 Total Patient Responses

Nursing Staff

Score: 92.77/100

406 Total Patient Responses

Doctors

Score: 88.33/100

391 Total Patient Responses

Pain Management

Score: 88.45/100

355 Total Patient Responses

Emergency Unit Environment

Score: 95.53/100

403 Total Patient Responses

Responsiveness of Staff

Score: 89.40/100

368 Total Patient Responses

Medication Information

Score: 86.24/100

356 Total Patient Responses

PRIORITISATION

Score: 75.92/100

402 Total Patient Responses