Patient experience survey

2476

Happy Clients

2924

Surveys Completed

Life Westville Hospital

Reporting Period: 2018-10-14 - 2019-10-14

Likely To Recommend Hospital

85.03%

2924 Total Patient Responses

Overall Experience Score

8.35/10

2924 Total Patient Responses

Admission Staff

Score: 96.48/100

  • Yes

  • No

2858 Total Patient Responses

Nursing Staff

Score: 89.29/100

2921 Total Patient Responses

Doctors

Score: 94.55/100

2905 Total Patient Responses

Pain Management

Score: 89.40/100

2339 Total Patient Responses

Hospital Environment

Score: 83.27/100

2617 Total Patient Responses

Responsiveness of Staff

Score: 84.30/100

2173 Total Patient Responses

Medication Information

Score: 74.80/100

2146 Total Patient Responses

Food

Score: 83.33/100

2585 Total Patient Responses

Discharge Information

Score: 67.94/100

2924 Total Patient Responses

Likely To Recommend Hospital

83.81%

815 Total Patient Responses

Overall Experience Score

8.16/10

815 Total Patient Responses

Reception Staff

Score: 96.73/100

795 Total Patient Responses

Nursing Staff

Score: 94.51/100

815 Total Patient Responses

Doctors

Score: 90.30/100

809 Total Patient Responses

Pain Management

Score: 89.85/100

749 Total Patient Responses

Emergency Unit Environment

Score: 97.27/100

805 Total Patient Responses

Responsiveness of Staff

Score: 92.11/100

748 Total Patient Responses

Medication Information

Score: 91.19/100

738 Total Patient Responses

PRIORITISATION

Score: 78.18/100

809 Total Patient Responses