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Patient experience survey

2955

Happy Clients

3493

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-06-05 - 2026-06-05

Likely To Recommend Hospital

90.24%

3493 Total Patient Responses

Overall Experience Score

8.46/10

3493 Total Patient Responses

Admission staff

Score: 95.88/100

  • Yes

  • No

3552 Total Patient Responses

Nursing staff

Score: 90.95/100

  • Always

  • Usually

  • Sometimes

  • Never

4330 Total Patient Responses

Doctors

Score: 94.23/100

  • Always

  • Usually

  • Sometimes

  • Never

4037 Total Patient Responses

Pain management

Score: 92.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3278 Total Patient Responses

Hospital environment

Score: 87.89/100

  • Always

  • Usually

  • Sometimes

  • Never

4398 Total Patient Responses

Responsiveness of staff

Score: 89.61/100

  • Always

  • Usually

  • Sometimes

  • Never

3389 Total Patient Responses

Medication information

Score: 78.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3626 Total Patient Responses

Food

Score: 86.98/100

  • Always

  • Usually

  • Sometimes

  • Never

4298 Total Patient Responses

Discharge information

Score: 71.78/100

  • Yes

  • No

4281 Total Patient Responses

Likely To Recommend Hospital

90.53%

1426 Total Patient Responses

Overall Experience Score

8.63/10

1426 Total Patient Responses

Reception staff

Score: 97.44/100

1408 Total Patient Responses

Nursing staff

Score: 96.73/100

1508 Total Patient Responses

Doctors

Score: 91.21/100

1479 Total Patient Responses

Pain management

Score: 93.02/100

1332 Total Patient Responses

Emergency Unit environment

Score: 98.44/100

1411 Total Patient Responses

Responsiveness of staff

Score: 94.96/100

1350 Total Patient Responses

Medication information

Score: 92.91/100

1297 Total Patient Responses

Prioritisation

Score: 84.35/100

1694 Total Patient Responses