Patient experience survey

2535

Happy Clients

2998

Surveys Completed

Life Westville Hospital

Reporting Period: 2019-02-25 - 2020-02-25

Likely To Recommend Hospital

84.90%

2998 Total Patient Responses

Overall Experience Score

8.36/10

2998 Total Patient Responses

Admission Staff

Score: 96.50/100

  • Yes

  • No

2927 Total Patient Responses

Nursing Staff

Score: 89.53/100

2994 Total Patient Responses

Doctors

Score: 94.90/100

2980 Total Patient Responses

Pain Management

Score: 89.97/100

2403 Total Patient Responses

Hospital Environment

Score: 82.90/100

2697 Total Patient Responses

Responsiveness of Staff

Score: 84.88/100

2224 Total Patient Responses

Medication Information

Score: 75.47/100

2199 Total Patient Responses

Food

Score: 84.05/100

2674 Total Patient Responses

Discharge Information

Score: 68.20/100

2998 Total Patient Responses

Likely To Recommend Hospital

84.37%

810 Total Patient Responses

Overall Experience Score

8.22/10

810 Total Patient Responses

Reception Staff

Score: 96.59/100

791 Total Patient Responses

Nursing Staff

Score: 94.73/100

810 Total Patient Responses

Doctors

Score: 89.67/100

805 Total Patient Responses

Pain Management

Score: 90.35/100

746 Total Patient Responses

Emergency Unit Environment

Score: 97.62/100

799 Total Patient Responses

Responsiveness of Staff

Score: 92.03/100

740 Total Patient Responses

Medication Information

Score: 90.50/100

737 Total Patient Responses

PRIORITISATION

Score: 79.11/100

802 Total Patient Responses