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Patient experience survey

2916

Happy Clients

3428

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-09-06 - 2026-09-06

Likely To Recommend Hospital

90.46%

3428 Total Patient Responses

Overall Experience Score

8.51/10

3428 Total Patient Responses

Admission staff

Score: 95.82/100

  • Yes

  • No

3479 Total Patient Responses

Nursing staff

Score: 91.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4237 Total Patient Responses

Doctors

Score: 94.29/100

  • Always

  • Usually

  • Sometimes

  • Never

3977 Total Patient Responses

Pain management

Score: 92.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3259 Total Patient Responses

Hospital environment

Score: 88.10/100

  • Always

  • Usually

  • Sometimes

  • Never

4346 Total Patient Responses

Responsiveness of staff

Score: 90.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3373 Total Patient Responses

Medication information

Score: 79.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3583 Total Patient Responses

Food

Score: 86.99/100

  • Always

  • Usually

  • Sometimes

  • Never

4231 Total Patient Responses

Discharge information

Score: 72.25/100

  • Yes

  • No

4183 Total Patient Responses

Likely To Recommend Hospital

90.45%

1373 Total Patient Responses

Overall Experience Score

8.63/10

1373 Total Patient Responses

Reception staff

Score: 97.27/100

1355 Total Patient Responses

Nursing staff

Score: 96.45/100

1453 Total Patient Responses

Doctors

Score: 90.88/100

1427 Total Patient Responses

Pain management

Score: 93.54/100

1284 Total Patient Responses

Emergency Unit environment

Score: 98.38/100

1359 Total Patient Responses

Responsiveness of staff

Score: 94.87/100

1307 Total Patient Responses

Medication information

Score: 92.66/100

1240 Total Patient Responses

Prioritisation

Score: 83.61/100

1647 Total Patient Responses