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Patient experience survey

3450

Happy Clients

4137

Surveys Completed

Life Westville Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

89.7%

4137 Total Patient Responses

Overall Experience Score

8.34/10

4137 Total Patient Responses

Admission staff

Score: 95.05/100

  • Yes

  • No

4221 Total Patient Responses

Nursing staff

Score: 90.64/100

  • Always

  • Usually

  • Sometimes

  • Never

5145 Total Patient Responses

Doctors

Score: 95.83/100

  • Always

  • Usually

  • Sometimes

  • Never

4655 Total Patient Responses

Pain management

Score: 91.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3705 Total Patient Responses

Hospital environment

Score: 87.21/100

  • Always

  • Usually

  • Sometimes

  • Never

5013 Total Patient Responses

Responsiveness of staff

Score: 88.07/100

  • Always

  • Usually

  • Sometimes

  • Never

3792 Total Patient Responses

Medication information

Score: 76.72/100

  • Always

  • Usually

  • Sometimes

  • Never

4088 Total Patient Responses

Food

Score: 84.03/100

  • Always

  • Usually

  • Sometimes

  • Never

4994 Total Patient Responses

Discharge information

Score: 70.54/100

  • Yes

  • No

5051 Total Patient Responses

Likely To Recommend Hospital

84.45%

1209 Total Patient Responses

Overall Experience Score

7.76/10

1209 Total Patient Responses

Reception staff

Score: 95.30/100

1191 Total Patient Responses

Nursing staff

Score: 93.96/100

1315 Total Patient Responses

Doctors

Score: 86.87/100

1277 Total Patient Responses

Pain management

Score: 87.34/100

1114 Total Patient Responses

Emergency Unit environment

Score: 96.31/100

1193 Total Patient Responses

Responsiveness of staff

Score: 89.49/100

1113 Total Patient Responses

Medication information

Score: 88.45/100

1082 Total Patient Responses

Prioritisation

Score: 74.60/100

1503 Total Patient Responses