Patient experience survey

1193

Happy Clients

1435

Surveys Completed

Life Westville Hospital

Reporting Period: 2021-01-18 - 2022-01-18

Likely To Recommend Hospital

83.61%

1435 Total Patient Responses

Overall Experience Score

8.27/10

1435 Total Patient Responses

Admission Staff

Score: 94.56/100

  • Yes

  • No

1396 Total Patient Responses

Nursing Staff

Score: 88.39/100

1432 Total Patient Responses

Doctors

Score: 94.60/100

1426 Total Patient Responses

Pain Management

Score: 89.08/100

1122 Total Patient Responses

Hospital Environment

Score: 83.63/100

1260 Total Patient Responses

Responsiveness of Staff

Score: 83.10/100

1072 Total Patient Responses

Medication Information

Score: 75.32/100

1063 Total Patient Responses

Food

Score: 83.75/100

1298 Total Patient Responses

Discharge Information

Score: 69.34/100

1435 Total Patient Responses

Likely To Recommend Hospital

80.73%

410 Total Patient Responses

Overall Experience Score

7.98/10

410 Total Patient Responses

Reception Staff

Score: 94.87/100

390 Total Patient Responses

Nursing Staff

Score: 91.22/100

410 Total Patient Responses

Doctors

Score: 84.16/100

402 Total Patient Responses

Pain Management

Score: 87.87/100

371 Total Patient Responses

Emergency Unit Environment

Score: 95.77/100

402 Total Patient Responses

Responsiveness of Staff

Score: 86.84/100

380 Total Patient Responses

Medication Information

Score: 84.44/100

347 Total Patient Responses

PRIORITISATION

Score: 78.17/100

409 Total Patient Responses