Patient experience survey

3257

Happy Clients

3767

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-09-10 - 2025-09-10

Likely To Recommend Hospital

91.75%

3767 Total Patient Responses

Overall Experience Score

8.64/10

3767 Total Patient Responses

Admission staff

Score: 96.22/100

  • Yes

  • No

3805 Total Patient Responses

Nursing staff

Score: 91.93/100

  • Always

  • Usually

  • Sometimes

  • Never

4649 Total Patient Responses

Doctors

Score: 95.51/100

  • Always

  • Usually

  • Sometimes

  • Never

4212 Total Patient Responses

Pain management

Score: 93.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3433 Total Patient Responses

Hospital environment

Score: 88.63/100

  • Always

  • Usually

  • Sometimes

  • Never

4599 Total Patient Responses

Responsiveness of staff

Score: 90.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3523 Total Patient Responses

Medication information

Score: 80.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3846 Total Patient Responses

Food

Score: 87.20/100

  • Always

  • Usually

  • Sometimes

  • Never

4534 Total Patient Responses

Discharge information

Score: 73.68/100

  • Yes

  • No

4575 Total Patient Responses

Likely To Recommend Hospital

85.35%

1366 Total Patient Responses

Overall Experience Score

7.94/10

1366 Total Patient Responses

Reception staff

Score: 95.37/100

1339 Total Patient Responses

Nursing staff

Score: 94.63/100

1491 Total Patient Responses

Doctors

Score: 87.78/100

1418 Total Patient Responses

Pain management

Score: 88.25/100

1268 Total Patient Responses

Emergency Unit environment

Score: 96.94/100

1340 Total Patient Responses

Responsiveness of staff

Score: 91.54/100

1276 Total Patient Responses

Medication information

Score: 89.03/100

1221 Total Patient Responses

Prioritisation

Score: 78.70/100

1654 Total Patient Responses