Patient experience survey

3120

Happy Clients

3633

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-10-06 - 2025-10-06

Likely To Recommend Hospital

91.47%

3633 Total Patient Responses

Overall Experience Score

8.59/10

3633 Total Patient Responses

Admission staff

Score: 96.13/100

  • Yes

  • No

3678 Total Patient Responses

Nursing staff

Score: 91.70/100

  • Always

  • Usually

  • Sometimes

  • Never

4481 Total Patient Responses

Doctors

Score: 95.33/100

  • Always

  • Usually

  • Sometimes

  • Never

4067 Total Patient Responses

Pain management

Score: 93.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3325 Total Patient Responses

Hospital environment

Score: 88.41/100

  • Always

  • Usually

  • Sometimes

  • Never

4460 Total Patient Responses

Responsiveness of staff

Score: 90.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3412 Total Patient Responses

Medication information

Score: 79.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3696 Total Patient Responses

Food

Score: 87.30/100

  • Always

  • Usually

  • Sometimes

  • Never

4391 Total Patient Responses

Discharge information

Score: 73.65/100

  • Yes

  • No

4408 Total Patient Responses

Likely To Recommend Hospital

85.86%

1322 Total Patient Responses

Overall Experience Score

7.98/10

1322 Total Patient Responses

Reception staff

Score: 95.68/100

1296 Total Patient Responses

Nursing staff

Score: 94.70/100

1442 Total Patient Responses

Doctors

Score: 87.97/100

1366 Total Patient Responses

Pain management

Score: 88.52/100

1228 Total Patient Responses

Emergency Unit environment

Score: 97.07/100

1298 Total Patient Responses

Responsiveness of staff

Score: 91.67/100

1237 Total Patient Responses

Medication information

Score: 89.75/100

1190 Total Patient Responses

Prioritisation

Score: 79.47/100

1594 Total Patient Responses