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Patient experience survey

2968

Happy Clients

3497

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-04-17 - 2026-04-17

Likely To Recommend Hospital

90.7%

3497 Total Patient Responses

Overall Experience Score

8.48/10

3497 Total Patient Responses

Admission staff

Score: 96.07/100

  • Yes

  • No

3554 Total Patient Responses

Nursing staff

Score: 90.95/100

  • Always

  • Usually

  • Sometimes

  • Never

4340 Total Patient Responses

Doctors

Score: 94.62/100

  • Always

  • Usually

  • Sometimes

  • Never

4017 Total Patient Responses

Pain management

Score: 92.07/100

  • Always

  • Usually

  • Sometimes

  • Never

3286 Total Patient Responses

Hospital environment

Score: 87.65/100

  • Always

  • Usually

  • Sometimes

  • Never

4348 Total Patient Responses

Responsiveness of staff

Score: 89.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3384 Total Patient Responses

Medication information

Score: 78.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3589 Total Patient Responses

Food

Score: 86.81/100

  • Always

  • Usually

  • Sometimes

  • Never

4290 Total Patient Responses

Discharge information

Score: 71.81/100

  • Yes

  • No

4278 Total Patient Responses

Likely To Recommend Hospital

90.89%

1405 Total Patient Responses

Overall Experience Score

8.66/10

1405 Total Patient Responses

Reception staff

Score: 97.41/100

1392 Total Patient Responses

Nursing staff

Score: 96.84/100

1489 Total Patient Responses

Doctors

Score: 90.82/100

1456 Total Patient Responses

Pain management

Score: 92.71/100

1317 Total Patient Responses

Emergency Unit environment

Score: 98.56/100

1387 Total Patient Responses

Responsiveness of staff

Score: 95.41/100

1330 Total Patient Responses

Medication information

Score: 92.42/100

1280 Total Patient Responses

Prioritisation

Score: 84.92/100

1665 Total Patient Responses