Patient experience survey

3271

Happy Clients

3783

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-08-21 - 2025-08-21

Likely To Recommend Hospital

91.65%

3783 Total Patient Responses

Overall Experience Score

8.64/10

3783 Total Patient Responses

Admission staff

Score: 96.22/100

  • Yes

  • No

3821 Total Patient Responses

Nursing staff

Score: 92.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4669 Total Patient Responses

Doctors

Score: 95.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4231 Total Patient Responses

Pain management

Score: 93.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3440 Total Patient Responses

Hospital environment

Score: 88.66/100

  • Always

  • Usually

  • Sometimes

  • Never

4599 Total Patient Responses

Responsiveness of staff

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3535 Total Patient Responses

Medication information

Score: 80.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3828 Total Patient Responses

Food

Score: 86.83/100

  • Always

  • Usually

  • Sometimes

  • Never

4553 Total Patient Responses

Discharge information

Score: 73.43/100

  • Yes

  • No

4582 Total Patient Responses

Likely To Recommend Hospital

84.53%

1331 Total Patient Responses

Overall Experience Score

7.83/10

1331 Total Patient Responses

Reception staff

Score: 95.09/100

1303 Total Patient Responses

Nursing staff

Score: 94.18/100

1458 Total Patient Responses

Doctors

Score: 87.14/100

1381 Total Patient Responses

Pain management

Score: 87.66/100

1240 Total Patient Responses

Emergency Unit environment

Score: 96.70/100

1305 Total Patient Responses

Responsiveness of staff

Score: 91.22/100

1241 Total Patient Responses

Medication information

Score: 88.48/100

1189 Total Patient Responses

Prioritisation

Score: 77.38/100

1616 Total Patient Responses