Patient experience survey

3366

Happy Clients

3891

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

91.65%

3891 Total Patient Responses

Overall Experience Score

8.65/10

3891 Total Patient Responses

Admission staff

Score: 96.19/100

  • Yes

  • No

3935 Total Patient Responses

Nursing staff

Score: 91.98/100

  • Always

  • Usually

  • Sometimes

  • Never

4806 Total Patient Responses

Doctors

Score: 96.04/100

  • Always

  • Usually

  • Sometimes

  • Never

4337 Total Patient Responses

Pain management

Score: 93.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3542 Total Patient Responses

Hospital environment

Score: 88.45/100

  • Always

  • Usually

  • Sometimes

  • Never

4727 Total Patient Responses

Responsiveness of staff

Score: 90.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3643 Total Patient Responses

Medication information

Score: 79.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3921 Total Patient Responses

Food

Score: 86.29/100

  • Always

  • Usually

  • Sometimes

  • Never

4676 Total Patient Responses

Discharge information

Score: 73.45/100

  • Yes

  • No

4740 Total Patient Responses

Likely To Recommend Hospital

82.93%

1248 Total Patient Responses

Overall Experience Score

7.61/10

1248 Total Patient Responses

Reception staff

Score: 94.35/100

1222 Total Patient Responses

Nursing staff

Score: 93.25/100

1383 Total Patient Responses

Doctors

Score: 86.09/100

1309 Total Patient Responses

Pain management

Score: 86.87/100

1158 Total Patient Responses

Emergency Unit environment

Score: 95.91/100

1223 Total Patient Responses

Responsiveness of staff

Score: 89.47/100

1159 Total Patient Responses

Medication information

Score: 86.91/100

1115 Total Patient Responses

Prioritisation

Score: 74.42/100

1540 Total Patient Responses