Patient experience survey

3352

Happy Clients

3884

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-06-29 - 2025-06-29

Likely To Recommend Hospital

91.55%

3884 Total Patient Responses

Overall Experience Score

8.64/10

3884 Total Patient Responses

Admission staff

Score: 96.13/100

  • Yes

  • No

3922 Total Patient Responses

Nursing staff

Score: 91.80/100

  • Always

  • Usually

  • Sometimes

  • Never

4801 Total Patient Responses

Doctors

Score: 95.91/100

  • Always

  • Usually

  • Sometimes

  • Never

4334 Total Patient Responses

Pain management

Score: 93.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3544 Total Patient Responses

Hospital environment

Score: 88.38/100

  • Always

  • Usually

  • Sometimes

  • Never

4728 Total Patient Responses

Responsiveness of staff

Score: 89.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3655 Total Patient Responses

Medication information

Score: 79.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3937 Total Patient Responses

Food

Score: 86.15/100

  • Always

  • Usually

  • Sometimes

  • Never

4681 Total Patient Responses

Discharge information

Score: 73.17/100

  • Yes

  • No

4731 Total Patient Responses

Likely To Recommend Hospital

83.5%

1291 Total Patient Responses

Overall Experience Score

7.68/10

1291 Total Patient Responses

Reception staff

Score: 94.70/100

1264 Total Patient Responses

Nursing staff

Score: 93.56/100

1422 Total Patient Responses

Doctors

Score: 86.41/100

1350 Total Patient Responses

Pain management

Score: 87.16/100

1199 Total Patient Responses

Emergency Unit environment

Score: 96.13/100

1265 Total Patient Responses

Responsiveness of staff

Score: 89.83/100

1200 Total Patient Responses

Medication information

Score: 87.24/100

1152 Total Patient Responses

Prioritisation

Score: 75.44/100

1579 Total Patient Responses