Patient experience survey

2978

Happy Clients

3515

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

90.47%

3515 Total Patient Responses

Overall Experience Score

8.47/10

3515 Total Patient Responses

Admission staff

Score: 96.07/100

  • Yes

  • No

3564 Total Patient Responses

Nursing staff

Score: 90.95/100

  • Always

  • Usually

  • Sometimes

  • Never

4360 Total Patient Responses

Doctors

Score: 94.68/100

  • Always

  • Usually

  • Sometimes

  • Never

4032 Total Patient Responses

Pain management

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3259 Total Patient Responses

Hospital environment

Score: 87.49/100

  • Always

  • Usually

  • Sometimes

  • Never

4363 Total Patient Responses

Responsiveness of staff

Score: 89.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3361 Total Patient Responses

Medication information

Score: 78.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3596 Total Patient Responses

Food

Score: 86.66/100

  • Always

  • Usually

  • Sometimes

  • Never

4302 Total Patient Responses

Discharge information

Score: 71.69/100

  • Yes

  • No

4307 Total Patient Responses

Likely To Recommend Hospital

90.1%

1374 Total Patient Responses

Overall Experience Score

8.5/10

1374 Total Patient Responses

Reception staff

Score: 96.83/100

1357 Total Patient Responses

Nursing staff

Score: 96.44/100

1467 Total Patient Responses

Doctors

Score: 90.08/100

1430 Total Patient Responses

Pain management

Score: 91.84/100

1286 Total Patient Responses

Emergency Unit environment

Score: 98.38/100

1355 Total Patient Responses

Responsiveness of staff

Score: 94.95/100

1307 Total Patient Responses

Medication information

Score: 91.71/100

1254 Total Patient Responses

Prioritisation

Score: 83.82/100

1640 Total Patient Responses