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Patient experience survey

3122

Happy Clients

3651

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

91.45%

3651 Total Patient Responses

Overall Experience Score

8.56/10

3651 Total Patient Responses

Admission staff

Score: 96.16/100

  • Yes

  • No

3690 Total Patient Responses

Nursing staff

Score: 91.38/100

  • Always

  • Usually

  • Sometimes

  • Never

4509 Total Patient Responses

Doctors

Score: 95.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4118 Total Patient Responses

Pain management

Score: 92.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3353 Total Patient Responses

Hospital environment

Score: 88.11/100

  • Always

  • Usually

  • Sometimes

  • Never

4470 Total Patient Responses

Responsiveness of staff

Score: 89.94/100

  • Always

  • Usually

  • Sometimes

  • Never

3414 Total Patient Responses

Medication information

Score: 79.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3698 Total Patient Responses

Food

Score: 87.12/100

  • Always

  • Usually

  • Sometimes

  • Never

4426 Total Patient Responses

Discharge information

Score: 73.52/100

  • Yes

  • No

4456 Total Patient Responses

Likely To Recommend Hospital

86.89%

1357 Total Patient Responses

Overall Experience Score

8.07/10

1357 Total Patient Responses

Reception staff

Score: 96.18/100

1334 Total Patient Responses

Nursing staff

Score: 95.00/100

1477 Total Patient Responses

Doctors

Score: 88.40/100

1407 Total Patient Responses

Pain management

Score: 89.29/100

1261 Total Patient Responses

Emergency Unit environment

Score: 97.30/100

1333 Total Patient Responses

Responsiveness of staff

Score: 92.31/100

1275 Total Patient Responses

Medication information

Score: 90.77/100

1224 Total Patient Responses

Prioritisation

Score: 80.34/100

1631 Total Patient Responses