Patient experience survey

3151

Happy Clients

3680

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-11-07 - 2025-11-07

Likely To Recommend Hospital

91.52%

3680 Total Patient Responses

Overall Experience Score

8.56/10

3680 Total Patient Responses

Admission staff

Score: 96.21/100

  • Yes

  • No

3716 Total Patient Responses

Nursing staff

Score: 91.51/100

  • Always

  • Usually

  • Sometimes

  • Never

4544 Total Patient Responses

Doctors

Score: 95.03/100

  • Always

  • Usually

  • Sometimes

  • Never

4148 Total Patient Responses

Pain management

Score: 92.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3375 Total Patient Responses

Hospital environment

Score: 88.21/100

  • Always

  • Usually

  • Sometimes

  • Never

4512 Total Patient Responses

Responsiveness of staff

Score: 90.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3436 Total Patient Responses

Medication information

Score: 79.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3721 Total Patient Responses

Food

Score: 87.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4449 Total Patient Responses

Discharge information

Score: 73.47/100

  • Yes

  • No

4482 Total Patient Responses

Likely To Recommend Hospital

86.81%

1364 Total Patient Responses

Overall Experience Score

8.07/10

1364 Total Patient Responses

Reception staff

Score: 96.12/100

1340 Total Patient Responses

Nursing staff

Score: 94.89/100

1484 Total Patient Responses

Doctors

Score: 88.54/100

1414 Total Patient Responses

Pain management

Score: 89.42/100

1266 Total Patient Responses

Emergency Unit environment

Score: 97.31/100

1340 Total Patient Responses

Responsiveness of staff

Score: 92.19/100

1281 Total Patient Responses

Medication information

Score: 90.76/100

1234 Total Patient Responses

Prioritisation

Score: 80.24/100

1644 Total Patient Responses