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Patient experience survey

3337

Happy Clients

3882

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

91.55%

3882 Total Patient Responses

Overall Experience Score

8.6/10

3882 Total Patient Responses

Admission staff

Score: 96.09/100

  • Yes

  • No

3930 Total Patient Responses

Nursing staff

Score: 91.73/100

  • Always

  • Usually

  • Sometimes

  • Never

4790 Total Patient Responses

Doctors

Score: 95.99/100

  • Always

  • Usually

  • Sometimes

  • Never

4330 Total Patient Responses

Pain management

Score: 93.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3533 Total Patient Responses

Hospital environment

Score: 88.45/100

  • Always

  • Usually

  • Sometimes

  • Never

4731 Total Patient Responses

Responsiveness of staff

Score: 90.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3638 Total Patient Responses

Medication information

Score: 79.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3930 Total Patient Responses

Food

Score: 86.03/100

  • Always

  • Usually

  • Sometimes

  • Never

4661 Total Patient Responses

Discharge information

Score: 73.28/100

  • Yes

  • No

4729 Total Patient Responses

Likely To Recommend Hospital

82.59%

1258 Total Patient Responses

Overall Experience Score

7.58/10

1258 Total Patient Responses

Reception staff

Score: 94.23/100

1231 Total Patient Responses

Nursing staff

Score: 93.14/100

1393 Total Patient Responses

Doctors

Score: 85.97/100

1324 Total Patient Responses

Pain management

Score: 86.54/100

1166 Total Patient Responses

Emergency Unit environment

Score: 95.94/100

1233 Total Patient Responses

Responsiveness of staff

Score: 89.25/100

1172 Total Patient Responses

Medication information

Score: 87.15/100

1121 Total Patient Responses

Prioritisation

Score: 74.32/100

1552 Total Patient Responses