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Patient experience survey

3016

Happy Clients

3549

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

90.58%

3549 Total Patient Responses

Overall Experience Score

8.5/10

3549 Total Patient Responses

Admission staff

Score: 96.08/100

  • Yes

  • No

3594 Total Patient Responses

Nursing staff

Score: 91.03/100

  • Always

  • Usually

  • Sometimes

  • Never

4396 Total Patient Responses

Doctors

Score: 94.73/100

  • Always

  • Usually

  • Sometimes

  • Never

4042 Total Patient Responses

Pain management

Score: 92.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3261 Total Patient Responses

Hospital environment

Score: 87.64/100

  • Always

  • Usually

  • Sometimes

  • Never

4388 Total Patient Responses

Responsiveness of staff

Score: 89.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3357 Total Patient Responses

Medication information

Score: 78.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3610 Total Patient Responses

Food

Score: 86.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4332 Total Patient Responses

Discharge information

Score: 71.98/100

  • Yes

  • No

4341 Total Patient Responses

Likely To Recommend Hospital

88.77%

1372 Total Patient Responses

Overall Experience Score

8.32/10

1372 Total Patient Responses

Reception staff

Score: 96.60/100

1353 Total Patient Responses

Nursing staff

Score: 96.11/100

1472 Total Patient Responses

Doctors

Score: 89.73/100

1424 Total Patient Responses

Pain management

Score: 90.71/100

1281 Total Patient Responses

Emergency Unit environment

Score: 98.08/100

1354 Total Patient Responses

Responsiveness of staff

Score: 94.14/100

1297 Total Patient Responses

Medication information

Score: 91.19/100

1249 Total Patient Responses

Prioritisation

Score: 82.45/100

1635 Total Patient Responses