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Patient experience survey

3110

Happy Clients

3635

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-11-18 - 2025-11-18

Likely To Recommend Hospital

91.39%

3635 Total Patient Responses

Overall Experience Score

8.56/10

3635 Total Patient Responses

Admission staff

Score: 96.14/100

  • Yes

  • No

3674 Total Patient Responses

Nursing staff

Score: 91.42/100

  • Always

  • Usually

  • Sometimes

  • Never

4492 Total Patient Responses

Doctors

Score: 95.04/100

  • Always

  • Usually

  • Sometimes

  • Never

4101 Total Patient Responses

Pain management

Score: 92.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3332 Total Patient Responses

Hospital environment

Score: 88.18/100

  • Always

  • Usually

  • Sometimes

  • Never

4446 Total Patient Responses

Responsiveness of staff

Score: 90.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3397 Total Patient Responses

Medication information

Score: 79.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3679 Total Patient Responses

Food

Score: 87.13/100

  • Always

  • Usually

  • Sometimes

  • Never

4407 Total Patient Responses

Discharge information

Score: 73.51/100

  • Yes

  • No

4436 Total Patient Responses

Likely To Recommend Hospital

86.74%

1357 Total Patient Responses

Overall Experience Score

8.06/10

1357 Total Patient Responses

Reception staff

Score: 96.10/100

1334 Total Patient Responses

Nursing staff

Score: 94.92/100

1477 Total Patient Responses

Doctors

Score: 88.37/100

1407 Total Patient Responses

Pain management

Score: 89.21/100

1260 Total Patient Responses

Emergency Unit environment

Score: 97.30/100

1333 Total Patient Responses

Responsiveness of staff

Score: 92.16/100

1275 Total Patient Responses

Medication information

Score: 90.68/100

1223 Total Patient Responses

Prioritisation

Score: 80.19/100

1631 Total Patient Responses