Patient experience survey

2947

Happy Clients

3445

Surveys Completed

Life Westville Hospital

Reporting Period: 2025-10-14 - 2026-10-14

Likely To Recommend Hospital

90.48%

3445 Total Patient Responses

Overall Experience Score

8.55/10

3445 Total Patient Responses

Admission staff

Score: 95.73/100

  • Yes

  • No

3496 Total Patient Responses

Nursing staff

Score: 91.35/100

  • Always

  • Usually

  • Sometimes

  • Never

4241 Total Patient Responses

Doctors

Score: 94.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3990 Total Patient Responses

Pain management

Score: 92.46/100

  • Always

  • Usually

  • Sometimes

  • Never

3287 Total Patient Responses

Hospital environment

Score: 88.36/100

  • Always

  • Usually

  • Sometimes

  • Never

4362 Total Patient Responses

Responsiveness of staff

Score: 90.57/100

  • Always

  • Usually

  • Sometimes

  • Never

3410 Total Patient Responses

Medication information

Score: 79.45/100

  • Always

  • Usually

  • Sometimes

  • Never

3631 Total Patient Responses

Food

Score: 86.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4254 Total Patient Responses

Discharge information

Score: 72.72/100

  • Yes

  • No

4197 Total Patient Responses

Likely To Recommend Hospital

90.4%

1375 Total Patient Responses

Overall Experience Score

8.61/10

1375 Total Patient Responses

Reception staff

Score: 97.20/100

1356 Total Patient Responses

Nursing staff

Score: 96.38/100

1458 Total Patient Responses

Doctors

Score: 90.90/100

1430 Total Patient Responses

Pain management

Score: 93.01/100

1287 Total Patient Responses

Emergency Unit environment

Score: 98.16/100

1359 Total Patient Responses

Responsiveness of staff

Score: 94.57/100

1308 Total Patient Responses

Medication information

Score: 91.98/100

1234 Total Patient Responses

Prioritisation

Score: 82.68/100

1654 Total Patient Responses