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Patient experience survey

3383

Happy Clients

3954

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

91.45%

3954 Total Patient Responses

Overall Experience Score

8.55/10

3954 Total Patient Responses

Admission staff

Score: 96.00/100

  • Yes

  • No

4011 Total Patient Responses

Nursing staff

Score: 91.58/100

  • Always

  • Usually

  • Sometimes

  • Never

4884 Total Patient Responses

Doctors

Score: 95.96/100

  • Always

  • Usually

  • Sometimes

  • Never

4415 Total Patient Responses

Pain management

Score: 92.87/100

  • Always

  • Usually

  • Sometimes

  • Never

3613 Total Patient Responses

Hospital environment

Score: 88.44/100

  • Always

  • Usually

  • Sometimes

  • Never

4853 Total Patient Responses

Responsiveness of staff

Score: 89.77/100

  • Always

  • Usually

  • Sometimes

  • Never

3700 Total Patient Responses

Medication information

Score: 79.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4026 Total Patient Responses

Food

Score: 85.90/100

  • Always

  • Usually

  • Sometimes

  • Never

4768 Total Patient Responses

Discharge information

Score: 73.26/100

  • Yes

  • No

4807 Total Patient Responses

Likely To Recommend Hospital

82.8%

1285 Total Patient Responses

Overall Experience Score

7.56/10

1285 Total Patient Responses

Reception staff

Score: 94.44/100

1258 Total Patient Responses

Nursing staff

Score: 93.11/100

1424 Total Patient Responses

Doctors

Score: 85.83/100

1354 Total Patient Responses

Pain management

Score: 86.24/100

1192 Total Patient Responses

Emergency Unit environment

Score: 95.73/100

1264 Total Patient Responses

Responsiveness of staff

Score: 89.12/100

1195 Total Patient Responses

Medication information

Score: 86.86/100

1149 Total Patient Responses

Prioritisation

Score: 74.04/100

1589 Total Patient Responses