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Patient experience survey

3108

Happy Clients

3620

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-10-19 - 2025-10-19

Likely To Recommend Hospital

91.6%

3620 Total Patient Responses

Overall Experience Score

8.58/10

3620 Total Patient Responses

Admission staff

Score: 96.17/100

  • Yes

  • No

3656 Total Patient Responses

Nursing staff

Score: 91.57/100

  • Always

  • Usually

  • Sometimes

  • Never

4469 Total Patient Responses

Doctors

Score: 95.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4054 Total Patient Responses

Pain management

Score: 93.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3306 Total Patient Responses

Hospital environment

Score: 88.33/100

  • Always

  • Usually

  • Sometimes

  • Never

4446 Total Patient Responses

Responsiveness of staff

Score: 89.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3378 Total Patient Responses

Medication information

Score: 79.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3671 Total Patient Responses

Food

Score: 87.18/100

  • Always

  • Usually

  • Sometimes

  • Never

4383 Total Patient Responses

Discharge information

Score: 73.65/100

  • Yes

  • No

4403 Total Patient Responses

Likely To Recommend Hospital

86.35%

1341 Total Patient Responses

Overall Experience Score

8.01/10

1341 Total Patient Responses

Reception staff

Score: 95.89/100

1315 Total Patient Responses

Nursing staff

Score: 94.86/100

1461 Total Patient Responses

Doctors

Score: 88.56/100

1387 Total Patient Responses

Pain management

Score: 89.00/100

1246 Total Patient Responses

Emergency Unit environment

Score: 97.19/100

1317 Total Patient Responses

Responsiveness of staff

Score: 92.04/100

1256 Total Patient Responses

Medication information

Score: 90.32/100

1209 Total Patient Responses

Prioritisation

Score: 79.81/100

1617 Total Patient Responses