Patient experience survey

3301

Happy Clients

3816

Surveys Completed

Life Westville Hospital

Reporting Period: 2024-07-31 - 2025-07-31

Likely To Recommend Hospital

91.62%

3816 Total Patient Responses

Overall Experience Score

8.65/10

3816 Total Patient Responses

Admission staff

Score: 96.09/100

  • Yes

  • No

3857 Total Patient Responses

Nursing staff

Score: 91.92/100

  • Always

  • Usually

  • Sometimes

  • Never

4702 Total Patient Responses

Doctors

Score: 95.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4260 Total Patient Responses

Pain management

Score: 93.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3478 Total Patient Responses

Hospital environment

Score: 88.61/100

  • Always

  • Usually

  • Sometimes

  • Never

4629 Total Patient Responses

Responsiveness of staff

Score: 90.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3565 Total Patient Responses

Medication information

Score: 80.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3864 Total Patient Responses

Food

Score: 86.52/100

  • Always

  • Usually

  • Sometimes

  • Never

4571 Total Patient Responses

Discharge information

Score: 73.67/100

  • Yes

  • No

4630 Total Patient Responses

Likely To Recommend Hospital

84%

1312 Total Patient Responses

Overall Experience Score

7.77/10

1312 Total Patient Responses

Reception staff

Score: 94.78/100

1283 Total Patient Responses

Nursing staff

Score: 93.84/100

1439 Total Patient Responses

Doctors

Score: 86.58/100

1371 Total Patient Responses

Pain management

Score: 87.22/100

1221 Total Patient Responses

Emergency Unit environment

Score: 96.58/100

1285 Total Patient Responses

Responsiveness of staff

Score: 90.52/100

1224 Total Patient Responses

Medication information

Score: 87.65/100

1174 Total Patient Responses

Prioritisation

Score: 76.42/100

1595 Total Patient Responses