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Patient experience survey

1219

Happy Clients

1553

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2025-10-20 - 2026-10-20

Likely To Recommend Hospital

86.54%

1553 Total Patient Responses

Overall Experience Score

7.85/10

1553 Total Patient Responses

Admission staff

Score: 95.73/100

  • Yes

  • No

1589 Total Patient Responses

Nursing staff

Score: 87.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1914 Total Patient Responses

Doctors

Score: 94.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1757 Total Patient Responses

Pain management

Score: 89.28/100

  • Always

  • Usually

  • Sometimes

  • Never

1632 Total Patient Responses

Hospital environment

Score: 87.15/100

  • Always

  • Usually

  • Sometimes

  • Never

2029 Total Patient Responses

Responsiveness of staff

Score: 85.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1716 Total Patient Responses

Medication information

Score: 80.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1766 Total Patient Responses

Food

Score: 81.08/100

  • Always

  • Usually

  • Sometimes

  • Never

2088 Total Patient Responses

Discharge information

Score: 74.75/100

  • Yes

  • No

1869 Total Patient Responses

Likely To Recommend Hospital

74.08%

1111 Total Patient Responses

Overall Experience Score

6.6/10

1110 Total Patient Responses

Reception staff

Score: 93.42/100

1079 Total Patient Responses

Nursing staff

Score: 87.75/100

1290 Total Patient Responses

Doctors

Score: 79.69/100

1177 Total Patient Responses

Pain management

Score: 79.60/100

1049 Total Patient Responses

Emergency Unit environment

Score: 97.05/100

1084 Total Patient Responses

Responsiveness of staff

Score: 82.55/100

1049 Total Patient Responses

Medication information

Score: 79.76/100

1008 Total Patient Responses

Prioritisation

Score: 69.86/100

1371 Total Patient Responses