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Patient experience survey

1230

Happy Clients

1573

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2025-07-31 - 2026-07-31

Likely To Recommend Hospital

85.7%

1573 Total Patient Responses

Overall Experience Score

7.82/10

1573 Total Patient Responses

Admission staff

Score: 95.53/100

  • Yes

  • No

1615 Total Patient Responses

Nursing staff

Score: 86.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1930 Total Patient Responses

Doctors

Score: 94.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1768 Total Patient Responses

Pain management

Score: 89.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1648 Total Patient Responses

Hospital environment

Score: 87.02/100

  • Always

  • Usually

  • Sometimes

  • Never

2052 Total Patient Responses

Responsiveness of staff

Score: 84.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1744 Total Patient Responses

Medication information

Score: 80.31/100

  • Always

  • Usually

  • Sometimes

  • Never

1798 Total Patient Responses

Food

Score: 81.48/100

  • Always

  • Usually

  • Sometimes

  • Never

2113 Total Patient Responses

Discharge information

Score: 74.79/100

  • Yes

  • No

1894 Total Patient Responses

Likely To Recommend Hospital

74.58%

1125 Total Patient Responses

Overall Experience Score

6.7/10

1124 Total Patient Responses

Reception staff

Score: 93.58/100

1090 Total Patient Responses

Nursing staff

Score: 88.32/100

1308 Total Patient Responses

Doctors

Score: 80.63/100

1186 Total Patient Responses

Pain management

Score: 79.47/100

1062 Total Patient Responses

Emergency Unit environment

Score: 96.63/100

1097 Total Patient Responses

Responsiveness of staff

Score: 83.82/100

1069 Total Patient Responses

Medication information

Score: 80.67/100

1019 Total Patient Responses

Prioritisation

Score: 71.51/100

1379 Total Patient Responses