Patient experience survey

1392

Happy Clients

1747

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

86.95%

1747 Total Patient Responses

Overall Experience Score

7.97/10

1747 Total Patient Responses

Admission staff

Score: 96.39/100

  • Yes

  • No

1782 Total Patient Responses

Nursing staff

Score: 88.16/100

  • Always

  • Usually

  • Sometimes

  • Never

2141 Total Patient Responses

Doctors

Score: 95.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1969 Total Patient Responses

Pain management

Score: 90.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1820 Total Patient Responses

Hospital environment

Score: 86.75/100

  • Always

  • Usually

  • Sometimes

  • Never

2278 Total Patient Responses

Responsiveness of staff

Score: 85.71/100

  • Always

  • Usually

  • Sometimes

  • Never

1906 Total Patient Responses

Medication information

Score: 81.16/100

  • Always

  • Usually

  • Sometimes

  • Never

2008 Total Patient Responses

Food

Score: 81.37/100

  • Always

  • Usually

  • Sometimes

  • Never

2352 Total Patient Responses

Discharge information

Score: 76.19/100

  • Yes

  • No

2069 Total Patient Responses

Likely To Recommend Hospital

74.92%

1228 Total Patient Responses

Overall Experience Score

6.77/10

1228 Total Patient Responses

Reception staff

Score: 94.79/100

1210 Total Patient Responses

Nursing staff

Score: 88.57/100

1408 Total Patient Responses

Doctors

Score: 81.33/100

1315 Total Patient Responses

Pain management

Score: 80.59/100

1159 Total Patient Responses

Emergency Unit environment

Score: 94.54/100

1190 Total Patient Responses

Responsiveness of staff

Score: 84.07/100

1161 Total Patient Responses

Medication information

Score: 83.07/100

1122 Total Patient Responses

Prioritisation

Score: 70.92/100

1526 Total Patient Responses