Patient experience survey

1300

Happy Clients

1633

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

85.8%

1634 Total Patient Responses

Overall Experience Score

7.96/10

1633 Total Patient Responses

Admission staff

Score: 96.34/100

  • Yes

  • No

1652 Total Patient Responses

Nursing staff

Score: 87.57/100

  • Always

  • Usually

  • Sometimes

  • Never

1991 Total Patient Responses

Doctors

Score: 95.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1823 Total Patient Responses

Pain management

Score: 90.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1689 Total Patient Responses

Hospital environment

Score: 86.58/100

  • Always

  • Usually

  • Sometimes

  • Never

2138 Total Patient Responses

Responsiveness of staff

Score: 86.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1753 Total Patient Responses

Medication information

Score: 80.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1878 Total Patient Responses

Food

Score: 81.54/100

  • Always

  • Usually

  • Sometimes

  • Never

2175 Total Patient Responses

Discharge information

Score: 74.46/100

  • Yes

  • No

1936 Total Patient Responses

Likely To Recommend Hospital

70.48%

1125 Total Patient Responses

Overall Experience Score

6.34/10

1125 Total Patient Responses

Reception staff

Score: 93.48/100

1105 Total Patient Responses

Nursing staff

Score: 86.57/100

1316 Total Patient Responses

Doctors

Score: 79.81/100

1187 Total Patient Responses

Pain management

Score: 76.18/100

1058 Total Patient Responses

Emergency Unit environment

Score: 91.23/100

1083 Total Patient Responses

Responsiveness of staff

Score: 80.00/100

1060 Total Patient Responses

Medication information

Score: 82.32/100

1018 Total Patient Responses

Prioritisation

Score: 66.80/100

1425 Total Patient Responses