Patient experience survey

1274

Happy Clients

1589

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

86.61%

1590 Total Patient Responses

Overall Experience Score

8.02/10

1589 Total Patient Responses

Admission staff

Score: 96.40/100

  • Yes

  • No

1617 Total Patient Responses

Nursing staff

Score: 87.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1933 Total Patient Responses

Doctors

Score: 95.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1767 Total Patient Responses

Pain management

Score: 90.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1643 Total Patient Responses

Hospital environment

Score: 87.84/100

  • Always

  • Usually

  • Sometimes

  • Never

2068 Total Patient Responses

Responsiveness of staff

Score: 87.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1698 Total Patient Responses

Medication information

Score: 82.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1815 Total Patient Responses

Food

Score: 83.68/100

  • Always

  • Usually

  • Sometimes

  • Never

2108 Total Patient Responses

Discharge information

Score: 75.33/100

  • Yes

  • No

1900 Total Patient Responses

Likely To Recommend Hospital

70.8%

1079 Total Patient Responses

Overall Experience Score

6.29/10

1079 Total Patient Responses

Reception staff

Score: 93.93/100

1054 Total Patient Responses

Nursing staff

Score: 86.93/100

1262 Total Patient Responses

Doctors

Score: 79.95/100

1116 Total Patient Responses

Pain management

Score: 76.24/100

1010 Total Patient Responses

Emergency Unit environment

Score: 90.29/100

1040 Total Patient Responses

Responsiveness of staff

Score: 81.02/100

1022 Total Patient Responses

Medication information

Score: 82.34/100

974 Total Patient Responses

Prioritisation

Score: 69.56/100

1339 Total Patient Responses