Patient experience survey

1265

Happy Clients

1576

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2024-08-11 - 2025-08-11

Likely To Recommend Hospital

86.43%

1577 Total Patient Responses

Overall Experience Score

8.02/10

1576 Total Patient Responses

Admission staff

Score: 96.66/100

  • Yes

  • No

1596 Total Patient Responses

Nursing staff

Score: 87.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1925 Total Patient Responses

Doctors

Score: 95.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1770 Total Patient Responses

Pain management

Score: 90.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1623 Total Patient Responses

Hospital environment

Score: 87.84/100

  • Always

  • Usually

  • Sometimes

  • Never

2066 Total Patient Responses

Responsiveness of staff

Score: 87.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1677 Total Patient Responses

Medication information

Score: 80.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1817 Total Patient Responses

Food

Score: 82.40/100

  • Always

  • Usually

  • Sometimes

  • Never

2099 Total Patient Responses

Discharge information

Score: 74.33/100

  • Yes

  • No

1876 Total Patient Responses

Likely To Recommend Hospital

70.02%

1084 Total Patient Responses

Overall Experience Score

6.22/10

1084 Total Patient Responses

Reception staff

Score: 93.33/100

1064 Total Patient Responses

Nursing staff

Score: 86.09/100

1273 Total Patient Responses

Doctors

Score: 79.82/100

1134 Total Patient Responses

Pain management

Score: 75.64/100

1014 Total Patient Responses

Emergency Unit environment

Score: 89.62/100

1040 Total Patient Responses

Responsiveness of staff

Score: 79.98/100

1019 Total Patient Responses

Medication information

Score: 81.62/100

974 Total Patient Responses

Prioritisation

Score: 67.02/100

1368 Total Patient Responses