Patient experience survey

1332

Happy Clients

1660

Surveys Completed

Life Mount Edgecombe Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

85.79%

1661 Total Patient Responses

Overall Experience Score

8.02/10

1660 Total Patient Responses

Admission staff

Score: 96.37/100

  • Yes

  • No

1679 Total Patient Responses

Nursing staff

Score: 87.73/100

  • Always

  • Usually

  • Sometimes

  • Never

2032 Total Patient Responses

Doctors

Score: 95.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1862 Total Patient Responses

Pain management

Score: 90.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1722 Total Patient Responses

Hospital environment

Score: 86.65/100

  • Always

  • Usually

  • Sometimes

  • Never

2184 Total Patient Responses

Responsiveness of staff

Score: 86.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1796 Total Patient Responses

Medication information

Score: 80.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1911 Total Patient Responses

Food

Score: 81.61/100

  • Always

  • Usually

  • Sometimes

  • Never

2216 Total Patient Responses

Discharge information

Score: 74.56/100

  • Yes

  • No

1976 Total Patient Responses

Likely To Recommend Hospital

70.44%

1157 Total Patient Responses

Overall Experience Score

6.32/10

1157 Total Patient Responses

Reception staff

Score: 93.77/100

1139 Total Patient Responses

Nursing staff

Score: 86.62/100

1355 Total Patient Responses

Doctors

Score: 79.49/100

1227 Total Patient Responses

Pain management

Score: 75.85/100

1085 Total Patient Responses

Emergency Unit environment

Score: 91.67/100

1117 Total Patient Responses

Responsiveness of staff

Score: 80.28/100

1090 Total Patient Responses

Medication information

Score: 81.98/100

1049 Total Patient Responses

Prioritisation

Score: 66.61/100

1462 Total Patient Responses