Patient experience survey

1801

Happy Clients

2009

Surveys Completed

Life Hilton Private Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

95.57%

2009 Total Patient Responses

Overall Experience Score

8.97/10

2009 Total Patient Responses

Admission staff

Score: 97.25/100

  • Yes

  • No

2001 Total Patient Responses

Nursing staff

Score: 93.49/100

  • Always

  • Usually

  • Sometimes

  • Never

2506 Total Patient Responses

Doctors

Score: 98.41/100

  • Always

  • Usually

  • Sometimes

  • Never

2220 Total Patient Responses

Pain management

Score: 95.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1861 Total Patient Responses

Hospital environment

Score: 87.04/100

  • Always

  • Usually

  • Sometimes

  • Never

2733 Total Patient Responses

Responsiveness of staff

Score: 90.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1918 Total Patient Responses

Medication information

Score: 77.02/100

  • Always

  • Usually

  • Sometimes

  • Never

1929 Total Patient Responses

Food

Score: 90.54/100

  • Always

  • Usually

  • Sometimes

  • Never

2446 Total Patient Responses

Discharge information

Score: 72.95/100

  • Yes

  • No

2450 Total Patient Responses

Likely To Recommend Hospital

94.11%

985 Total Patient Responses

Overall Experience Score

8.92/10

985 Total Patient Responses

Reception staff

Score: 96.90/100

968 Total Patient Responses

Nursing staff

Score: 97.00/100

1044 Total Patient Responses

Doctors

Score: 94.47/100

1017 Total Patient Responses

Pain management

Score: 94.49/100

871 Total Patient Responses

Emergency Unit environment

Score: 99.18/100

977 Total Patient Responses

Responsiveness of staff

Score: 96.56/100

900 Total Patient Responses

Medication information

Score: 95.49/100

820 Total Patient Responses

Prioritisation

Score: 87.38/100

1162 Total Patient Responses