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Patient experience survey

1744

Happy Clients

1951

Surveys Completed

Life Hilton Private Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

95.44%

1951 Total Patient Responses

Overall Experience Score

8.94/10

1951 Total Patient Responses

Admission staff

Score: 97.24/100

  • Yes

  • No

1942 Total Patient Responses

Nursing staff

Score: 93.30/100

  • Always

  • Usually

  • Sometimes

  • Never

2450 Total Patient Responses

Doctors

Score: 98.35/100

  • Always

  • Usually

  • Sometimes

  • Never

2162 Total Patient Responses

Pain management

Score: 95.34/100

  • Always

  • Usually

  • Sometimes

  • Never

1816 Total Patient Responses

Hospital environment

Score: 86.65/100

  • Always

  • Usually

  • Sometimes

  • Never

2663 Total Patient Responses

Responsiveness of staff

Score: 90.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1863 Total Patient Responses

Medication information

Score: 76.51/100

  • Always

  • Usually

  • Sometimes

  • Never

1877 Total Patient Responses

Food

Score: 90.12/100

  • Always

  • Usually

  • Sometimes

  • Never

2376 Total Patient Responses

Discharge information

Score: 72.50/100

  • Yes

  • No

2386 Total Patient Responses

Likely To Recommend Hospital

94.65%

972 Total Patient Responses

Overall Experience Score

9/10

972 Total Patient Responses

Reception staff

Score: 96.85/100

953 Total Patient Responses

Nursing staff

Score: 97.12/100

1028 Total Patient Responses

Doctors

Score: 94.75/100

1006 Total Patient Responses

Pain management

Score: 95.22/100

857 Total Patient Responses

Emergency Unit environment

Score: 99.38/100

965 Total Patient Responses

Responsiveness of staff

Score: 96.84/100

885 Total Patient Responses

Medication information

Score: 95.95/100

815 Total Patient Responses

Prioritisation

Score: 88.33/100

1138 Total Patient Responses