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Patient experience survey

2632

Happy Clients

3122

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-04-16 - 2026-04-16

Likely To Recommend Hospital

90.91%

3124 Total Patient Responses

Overall Experience Score

8.43/10

3122 Total Patient Responses

Admission staff

Score: 97.23/100

  • Yes

  • No

3131 Total Patient Responses

Nursing staff

Score: 89.49/100

  • Always

  • Usually

  • Sometimes

  • Never

3907 Total Patient Responses

Doctors

Score: 96.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3521 Total Patient Responses

Pain management

Score: 91.17/100

  • Always

  • Usually

  • Sometimes

  • Never

2851 Total Patient Responses

Hospital environment

Score: 88.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3950 Total Patient Responses

Responsiveness of staff

Score: 87.99/100

  • Always

  • Usually

  • Sometimes

  • Never

3061 Total Patient Responses

Medication information

Score: 77.46/100

  • Always

  • Usually

  • Sometimes

  • Never

3076 Total Patient Responses

Food

Score: 83.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3980 Total Patient Responses

Discharge information

Score: 73.02/100

  • Yes

  • No

3787 Total Patient Responses

Likely To Recommend Hospital

85.22%

724 Total Patient Responses

Overall Experience Score

7.75/10

724 Total Patient Responses

Reception staff

Score: 94.81/100

693 Total Patient Responses

Nursing staff

Score: 93.80/100

804 Total Patient Responses

Doctors

Score: 90.70/100

770 Total Patient Responses

Pain management

Score: 87.78/100

671 Total Patient Responses

Emergency Unit environment

Score: 96.61/100

709 Total Patient Responses

Responsiveness of staff

Score: 89.28/100

681 Total Patient Responses

Medication information

Score: 87.73/100

660 Total Patient Responses

Prioritisation

Score: 76.78/100

875 Total Patient Responses