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Patient experience survey

2656

Happy Clients

3152

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-07-08 - 2025-07-08

Likely To Recommend Hospital

90.71%

3152 Total Patient Responses

Overall Experience Score

8.42/10

3152 Total Patient Responses

Admission staff

Score: 96.53/100

  • Yes

  • No

3192 Total Patient Responses

Nursing staff

Score: 89.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3965 Total Patient Responses

Doctors

Score: 96.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3531 Total Patient Responses

Pain management

Score: 91.08/100

  • Always

  • Usually

  • Sometimes

  • Never

2870 Total Patient Responses

Hospital environment

Score: 87.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4003 Total Patient Responses

Responsiveness of staff

Score: 87.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3066 Total Patient Responses

Medication information

Score: 77.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3105 Total Patient Responses

Food

Score: 83.32/100

  • Always

  • Usually

  • Sometimes

  • Never

4018 Total Patient Responses

Discharge information

Score: 73.41/100

  • Yes

  • No

3820 Total Patient Responses

Likely To Recommend Hospital

81.61%

821 Total Patient Responses

Overall Experience Score

7.39/10

821 Total Patient Responses

Reception staff

Score: 92.46/100

783 Total Patient Responses

Nursing staff

Score: 91.78/100

912 Total Patient Responses

Doctors

Score: 88.30/100

864 Total Patient Responses

Pain management

Score: 86.18/100

760 Total Patient Responses

Emergency Unit environment

Score: 95.23/100

797 Total Patient Responses

Responsiveness of staff

Score: 87.48/100

767 Total Patient Responses

Medication information

Score: 87.24/100

721 Total Patient Responses

Prioritisation

Score: 73.20/100

1016 Total Patient Responses