Patient experience survey

2613

Happy Clients

3098

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-07-07 - 2026-07-07

Likely To Recommend Hospital

91.07%

3100 Total Patient Responses

Overall Experience Score

8.43/10

3098 Total Patient Responses

Admission staff

Score: 96.81/100

  • Yes

  • No

3115 Total Patient Responses

Nursing staff

Score: 89.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3881 Total Patient Responses

Doctors

Score: 96.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3481 Total Patient Responses

Pain management

Score: 91.11/100

  • Always

  • Usually

  • Sometimes

  • Never

2840 Total Patient Responses

Hospital environment

Score: 88.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3893 Total Patient Responses

Responsiveness of staff

Score: 87.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3048 Total Patient Responses

Medication information

Score: 76.92/100

  • Always

  • Usually

  • Sometimes

  • Never

3074 Total Patient Responses

Food

Score: 84.44/100

  • Always

  • Usually

  • Sometimes

  • Never

3948 Total Patient Responses

Discharge information

Score: 73.02/100

  • Yes

  • No

3742 Total Patient Responses

Likely To Recommend Hospital

87.16%

732 Total Patient Responses

Overall Experience Score

8.09/10

732 Total Patient Responses

Reception staff

Score: 95.62/100

707 Total Patient Responses

Nursing staff

Score: 94.31/100

807 Total Patient Responses

Doctors

Score: 91.60/100

777 Total Patient Responses

Pain management

Score: 89.02/100

683 Total Patient Responses

Emergency Unit environment

Score: 96.96/100

724 Total Patient Responses

Responsiveness of staff

Score: 91.24/100

696 Total Patient Responses

Medication information

Score: 90.32/100

661 Total Patient Responses

Prioritisation

Score: 78.60/100

890 Total Patient Responses