Patient experience survey

1964

Happy Clients

2339

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2018-10-14 - 2019-10-14

Likely To Recommend Hospital

84.42%

2339 Total Patient Responses

Overall Experience Score

8.28/10

2339 Total Patient Responses

Admission Staff

Score: 97.41/100

  • Yes

  • No

2286 Total Patient Responses

Nursing Staff

Score: 88.40/100

2335 Total Patient Responses

Doctors

Score: 95.00/100

2329 Total Patient Responses

Pain Management

Score: 89.25/100

1917 Total Patient Responses

Hospital Environment

Score: 84.76/100

2164 Total Patient Responses

Responsiveness of Staff

Score: 85.87/100

1872 Total Patient Responses

Medication Information

Score: 74.14/100

1819 Total Patient Responses

Food

Score: 81.92/100

2155 Total Patient Responses

Discharge Information

Score: 69.50/100

2339 Total Patient Responses

Likely To Recommend Hospital

79.86%

728 Total Patient Responses

Overall Experience Score

7.84/10

728 Total Patient Responses

Reception Staff

Score: 95.45/100

704 Total Patient Responses

Nursing Staff

Score: 93.11/100

728 Total Patient Responses

Doctors

Score: 89.58/100

718 Total Patient Responses

Pain Management

Score: 86.38/100

646 Total Patient Responses

Emergency Unit Environment

Score: 94.79/100

710 Total Patient Responses

Responsiveness of Staff

Score: 89.36/100

677 Total Patient Responses

Medication Information

Score: 88.96/100

643 Total Patient Responses

PRIORITISATION

Score: 72.04/100

720 Total Patient Responses