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Patient experience survey

2609

Happy Clients

3094

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-06-15 - 2026-06-15

Likely To Recommend Hospital

90.96%

3096 Total Patient Responses

Overall Experience Score

8.43/10

3094 Total Patient Responses

Admission staff

Score: 96.78/100

  • Yes

  • No

3112 Total Patient Responses

Nursing staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3887 Total Patient Responses

Doctors

Score: 96.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3486 Total Patient Responses

Pain management

Score: 91.08/100

  • Always

  • Usually

  • Sometimes

  • Never

2828 Total Patient Responses

Hospital environment

Score: 88.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3894 Total Patient Responses

Responsiveness of staff

Score: 87.95/100

  • Always

  • Usually

  • Sometimes

  • Never

3043 Total Patient Responses

Medication information

Score: 76.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3057 Total Patient Responses

Food

Score: 84.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3948 Total Patient Responses

Discharge information

Score: 72.62/100

  • Yes

  • No

3741 Total Patient Responses

Likely To Recommend Hospital

88.05%

728 Total Patient Responses

Overall Experience Score

8.1/10

728 Total Patient Responses

Reception staff

Score: 95.58/100

701 Total Patient Responses

Nursing staff

Score: 94.60/100

799 Total Patient Responses

Doctors

Score: 92.08/100

771 Total Patient Responses

Pain management

Score: 89.19/100

675 Total Patient Responses

Emergency Unit environment

Score: 96.66/100

719 Total Patient Responses

Responsiveness of staff

Score: 91.45/100

690 Total Patient Responses

Medication information

Score: 89.98/100

659 Total Patient Responses

Prioritisation

Score: 78.90/100

884 Total Patient Responses