Patient experience survey

1543

Happy Clients

1849

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2019-05-30 - 2020-05-30

Likely To Recommend Hospital

83.92%

1849 Total Patient Responses

Overall Experience Score

8.27/10

1849 Total Patient Responses

Admission Staff

Score: 96.79/100

  • Yes

  • No

1810 Total Patient Responses

Nursing Staff

Score: 87.60/100

1845 Total Patient Responses

Doctors

Score: 94.67/100

1837 Total Patient Responses

Pain Management

Score: 88.56/100

1486 Total Patient Responses

Hospital Environment

Score: 84.21/100

1721 Total Patient Responses

Responsiveness of Staff

Score: 84.18/100

1491 Total Patient Responses

Medication Information

Score: 73.13/100

1434 Total Patient Responses

Food

Score: 81.31/100

1709 Total Patient Responses

Discharge Information

Score: 68.17/100

1849 Total Patient Responses

Likely To Recommend Hospital

80.70%

677 Total Patient Responses

Overall Experience Score

7.93/10

677 Total Patient Responses

Reception Staff

Score: 94.81/100

655 Total Patient Responses

Nursing Staff

Score: 92.64/100

677 Total Patient Responses

Doctors

Score: 89.16/100

666 Total Patient Responses

Pain Management

Score: 88.60/100

614 Total Patient Responses

Emergency Unit Environment

Score: 95.76/100

661 Total Patient Responses

Responsiveness of Staff

Score: 89.87/100

632 Total Patient Responses

Medication Information

Score: 87.77/100

605 Total Patient Responses

PRIORITISATION

Score: 74.24/100

673 Total Patient Responses