Patient experience survey

2598

Happy Clients

3089

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-07-27 - 2026-07-27

Likely To Recommend Hospital

90.91%

3091 Total Patient Responses

Overall Experience Score

8.41/10

3089 Total Patient Responses

Admission staff

Score: 96.76/100

  • Yes

  • No

3102 Total Patient Responses

Nursing staff

Score: 89.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3872 Total Patient Responses

Doctors

Score: 96.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3473 Total Patient Responses

Pain management

Score: 90.73/100

  • Always

  • Usually

  • Sometimes

  • Never

2832 Total Patient Responses

Hospital environment

Score: 88.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3871 Total Patient Responses

Responsiveness of staff

Score: 87.79/100

  • Always

  • Usually

  • Sometimes

  • Never

3058 Total Patient Responses

Medication information

Score: 76.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3071 Total Patient Responses

Food

Score: 84.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3946 Total Patient Responses

Discharge information

Score: 73.03/100

  • Yes

  • No

3738 Total Patient Responses

Likely To Recommend Hospital

87.45%

741 Total Patient Responses

Overall Experience Score

8.11/10

741 Total Patient Responses

Reception staff

Score: 96.21/100

712 Total Patient Responses

Nursing staff

Score: 94.38/100

817 Total Patient Responses

Doctors

Score: 91.56/100

787 Total Patient Responses

Pain management

Score: 89.50/100

695 Total Patient Responses

Emergency Unit environment

Score: 97.14/100

733 Total Patient Responses

Responsiveness of staff

Score: 91.34/100

704 Total Patient Responses

Medication information

Score: 90.73/100

669 Total Patient Responses

Prioritisation

Score: 78.93/100

901 Total Patient Responses