Patient experience survey

2566

Happy Clients

3043

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-09-04 - 2026-09-04

Likely To Recommend Hospital

90.8%

3045 Total Patient Responses

Overall Experience Score

8.43/10

3043 Total Patient Responses

Admission staff

Score: 96.46/100

  • Yes

  • No

3066 Total Patient Responses

Nursing staff

Score: 88.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3814 Total Patient Responses

Doctors

Score: 95.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3419 Total Patient Responses

Pain management

Score: 90.75/100

  • Always

  • Usually

  • Sometimes

  • Never

2804 Total Patient Responses

Hospital environment

Score: 87.98/100

  • Always

  • Usually

  • Sometimes

  • Never

3807 Total Patient Responses

Responsiveness of staff

Score: 87.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3006 Total Patient Responses

Medication information

Score: 76.44/100

  • Always

  • Usually

  • Sometimes

  • Never

3045 Total Patient Responses

Food

Score: 84.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3897 Total Patient Responses

Discharge information

Score: 72.80/100

  • Yes

  • No

3689 Total Patient Responses

Likely To Recommend Hospital

87.08%

751 Total Patient Responses

Overall Experience Score

8.11/10

751 Total Patient Responses

Reception staff

Score: 96.27/100

724 Total Patient Responses

Nursing staff

Score: 94.52/100

827 Total Patient Responses

Doctors

Score: 91.38/100

798 Total Patient Responses

Pain management

Score: 90.43/100

700 Total Patient Responses

Emergency Unit environment

Score: 97.43/100

740 Total Patient Responses

Responsiveness of staff

Score: 91.55/100

710 Total Patient Responses

Medication information

Score: 90.40/100

677 Total Patient Responses

Prioritisation

Score: 79.49/100

911 Total Patient Responses