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Patient experience survey

2573

Happy Clients

3054

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-08-16 - 2026-08-16

Likely To Recommend Hospital

90.77%

3056 Total Patient Responses

Overall Experience Score

8.43/10

3054 Total Patient Responses

Admission staff

Score: 96.57/100

  • Yes

  • No

3071 Total Patient Responses

Nursing staff

Score: 88.87/100

  • Always

  • Usually

  • Sometimes

  • Never

3829 Total Patient Responses

Doctors

Score: 96.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3427 Total Patient Responses

Pain management

Score: 90.62/100

  • Always

  • Usually

  • Sometimes

  • Never

2799 Total Patient Responses

Hospital environment

Score: 88.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3820 Total Patient Responses

Responsiveness of staff

Score: 87.54/100

  • Always

  • Usually

  • Sometimes

  • Never

3019 Total Patient Responses

Medication information

Score: 76.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3041 Total Patient Responses

Food

Score: 84.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3905 Total Patient Responses

Discharge information

Score: 72.85/100

  • Yes

  • No

3695 Total Patient Responses

Likely To Recommend Hospital

87.84%

740 Total Patient Responses

Overall Experience Score

8.16/10

740 Total Patient Responses

Reception staff

Score: 96.35/100

712 Total Patient Responses

Nursing staff

Score: 94.38/100

815 Total Patient Responses

Doctors

Score: 91.61/100

788 Total Patient Responses

Pain management

Score: 89.87/100

691 Total Patient Responses

Emergency Unit environment

Score: 97.26/100

731 Total Patient Responses

Responsiveness of staff

Score: 91.45/100

702 Total Patient Responses

Medication information

Score: 90.60/100

670 Total Patient Responses

Prioritisation

Score: 79.63/100

898 Total Patient Responses