Patient experience survey

2655

Happy Clients

3154

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-05-06 - 2026-05-06

Likely To Recommend Hospital

90.78%

3156 Total Patient Responses

Overall Experience Score

8.41/10

3154 Total Patient Responses

Admission staff

Score: 97.06/100

  • Yes

  • No

3163 Total Patient Responses

Nursing staff

Score: 89.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3961 Total Patient Responses

Doctors

Score: 96.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3556 Total Patient Responses

Pain management

Score: 90.92/100

  • Always

  • Usually

  • Sometimes

  • Never

2888 Total Patient Responses

Hospital environment

Score: 87.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4012 Total Patient Responses

Responsiveness of staff

Score: 87.77/100

  • Always

  • Usually

  • Sometimes

  • Never

3110 Total Patient Responses

Medication information

Score: 77.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3116 Total Patient Responses

Food

Score: 83.61/100

  • Always

  • Usually

  • Sometimes

  • Never

4021 Total Patient Responses

Discharge information

Score: 72.92/100

  • Yes

  • No

3829 Total Patient Responses

Likely To Recommend Hospital

86.49%

733 Total Patient Responses

Overall Experience Score

7.9/10

733 Total Patient Responses

Reception staff

Score: 95.44/100

701 Total Patient Responses

Nursing staff

Score: 94.33/100

812 Total Patient Responses

Doctors

Score: 91.19/100

778 Total Patient Responses

Pain management

Score: 88.45/100

684 Total Patient Responses

Emergency Unit environment

Score: 96.52/100

718 Total Patient Responses

Responsiveness of staff

Score: 90.03/100

692 Total Patient Responses

Medication information

Score: 88.89/100

666 Total Patient Responses

Prioritisation

Score: 77.73/100

885 Total Patient Responses