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Patient experience survey

2564

Happy Clients

3038

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-09-08 - 2026-09-08

Likely To Recommend Hospital

90.79%

3040 Total Patient Responses

Overall Experience Score

8.44/10

3038 Total Patient Responses

Admission staff

Score: 96.42/100

  • Yes

  • No

3064 Total Patient Responses

Nursing staff

Score: 88.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3808 Total Patient Responses

Doctors

Score: 95.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3414 Total Patient Responses

Pain management

Score: 90.86/100

  • Always

  • Usually

  • Sometimes

  • Never

2798 Total Patient Responses

Hospital environment

Score: 88.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3794 Total Patient Responses

Responsiveness of staff

Score: 87.62/100

  • Always

  • Usually

  • Sometimes

  • Never

2995 Total Patient Responses

Medication information

Score: 76.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3042 Total Patient Responses

Food

Score: 84.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3878 Total Patient Responses

Discharge information

Score: 72.74/100

  • Yes

  • No

3689 Total Patient Responses

Likely To Recommend Hospital

87.39%

753 Total Patient Responses

Overall Experience Score

8.13/10

753 Total Patient Responses

Reception staff

Score: 96.42/100

726 Total Patient Responses

Nursing staff

Score: 94.64/100

828 Total Patient Responses

Doctors

Score: 91.50/100

798 Total Patient Responses

Pain management

Score: 90.60/100

702 Total Patient Responses

Emergency Unit environment

Score: 97.44/100

742 Total Patient Responses

Responsiveness of staff

Score: 91.85/100

712 Total Patient Responses

Medication information

Score: 90.46/100

681 Total Patient Responses

Prioritisation

Score: 79.70/100

914 Total Patient Responses