Patient experience survey

2599

Happy Clients

3055

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-10-14 - 2026-10-14

Likely To Recommend Hospital

90.99%

3055 Total Patient Responses

Overall Experience Score

8.51/10

3055 Total Patient Responses

Admission staff

Score: 96.48/100

  • Yes

  • No

3087 Total Patient Responses

Nursing staff

Score: 88.94/100

  • Always

  • Usually

  • Sometimes

  • Never

3821 Total Patient Responses

Doctors

Score: 96.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3418 Total Patient Responses

Pain management

Score: 91.03/100

  • Always

  • Usually

  • Sometimes

  • Never

2807 Total Patient Responses

Hospital environment

Score: 88.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3793 Total Patient Responses

Responsiveness of staff

Score: 87.98/100

  • Always

  • Usually

  • Sometimes

  • Never

2998 Total Patient Responses

Medication information

Score: 76.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3027 Total Patient Responses

Food

Score: 84.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3896 Total Patient Responses

Discharge information

Score: 73.05/100

  • Yes

  • No

3711 Total Patient Responses

Likely To Recommend Hospital

88.05%

753 Total Patient Responses

Overall Experience Score

8.16/10

753 Total Patient Responses

Reception staff

Score: 96.24/100

719 Total Patient Responses

Nursing staff

Score: 94.91/100

826 Total Patient Responses

Doctors

Score: 92.01/100

798 Total Patient Responses

Pain management

Score: 91.36/100

706 Total Patient Responses

Emergency Unit environment

Score: 97.57/100

742 Total Patient Responses

Responsiveness of staff

Score: 92.01/100

713 Total Patient Responses

Medication information

Score: 89.90/100

683 Total Patient Responses

Prioritisation

Score: 79.95/100

917 Total Patient Responses