Patient experience survey

2097

Happy Clients

2536

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2017-08-19 - 2018-08-19

Likely To Recommend Hospital

83.31%

2536 Total Patient Responses

Overall Experience Score

8.18/10

2536 Total Patient Responses

Admission Staff

Score: 96.37/100

  • Yes

  • No

2481 Total Patient Responses

Nursing Staff

Score: 87.74/100

2532 Total Patient Responses

Doctors

Score: 94.06/100

2519 Total Patient Responses

Pain Management

Score: 88.31/100

2059 Total Patient Responses

Hospital Environment

Score: 83.37/100

2334 Total Patient Responses

Responsiveness of Staff

Score: 83.44/100

2014 Total Patient Responses

Medication Information

Score: 72.73/100

1983 Total Patient Responses

Food

Score: 80.05/100

2327 Total Patient Responses

Discharge Information

Score: 69.26/100

2536 Total Patient Responses

Likely To Recommend Hospital

86.47%

404 Total Patient Responses

Overall Experience Score

8.23/10

404 Total Patient Responses

Reception Staff

Score: 95.40/100

391 Total Patient Responses

Nursing Staff

Score: 95.86/100

404 Total Patient Responses

Doctors

Score: 93.53/100

401 Total Patient Responses

Pain Management

Score: 91.08/100

381 Total Patient Responses

Emergency Unit Environment

Score: 98.23/100

395 Total Patient Responses

Responsiveness of Staff

Score: 94.10/100

373 Total Patient Responses

Medication Information

Score: 93.72/100

366 Total Patient Responses

PRIORITISATION

Score: 80.16/100

403 Total Patient Responses