Patient experience survey

2823

Happy Clients

3357

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

90.29%

3356 Total Patient Responses

Overall Experience Score

8.41/10

3357 Total Patient Responses

Admission staff

Score: 96.43/100

  • Yes

  • No

3403 Total Patient Responses

Nursing staff

Score: 89.14/100

  • Always

  • Usually

  • Sometimes

  • Never

4263 Total Patient Responses

Doctors

Score: 96.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3808 Total Patient Responses

Pain management

Score: 91.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3089 Total Patient Responses

Hospital environment

Score: 86.65/100

  • Always

  • Usually

  • Sometimes

  • Never

4259 Total Patient Responses

Responsiveness of staff

Score: 85.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3273 Total Patient Responses

Medication information

Score: 76.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3347 Total Patient Responses

Food

Score: 82.98/100

  • Always

  • Usually

  • Sometimes

  • Never

4361 Total Patient Responses

Discharge information

Score: 72.80/100

  • Yes

  • No

4045 Total Patient Responses

Likely To Recommend Hospital

85.49%

958 Total Patient Responses

Overall Experience Score

7.73/10

958 Total Patient Responses

Reception staff

Score: 94.68/100

921 Total Patient Responses

Nursing staff

Score: 93.06/100

1068 Total Patient Responses

Doctors

Score: 89.63/100

1015 Total Patient Responses

Pain management

Score: 88.86/100

880 Total Patient Responses

Emergency Unit environment

Score: 96.60/100

941 Total Patient Responses

Responsiveness of staff

Score: 89.63/100

887 Total Patient Responses

Medication information

Score: 87.63/100

849 Total Patient Responses

Prioritisation

Score: 76.53/100

1186 Total Patient Responses