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Patient experience survey

2640

Happy Clients

3136

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-05-26 - 2026-05-26

Likely To Recommend Hospital

90.98%

3138 Total Patient Responses

Overall Experience Score

8.42/10

3136 Total Patient Responses

Admission staff

Score: 96.89/100

  • Yes

  • No

3148 Total Patient Responses

Nursing staff

Score: 89.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3935 Total Patient Responses

Doctors

Score: 96.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3534 Total Patient Responses

Pain management

Score: 90.95/100

  • Always

  • Usually

  • Sometimes

  • Never

2871 Total Patient Responses

Hospital environment

Score: 88.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3965 Total Patient Responses

Responsiveness of staff

Score: 87.73/100

  • Always

  • Usually

  • Sometimes

  • Never

3083 Total Patient Responses

Medication information

Score: 76.90/100

  • Always

  • Usually

  • Sometimes

  • Never

3082 Total Patient Responses

Food

Score: 84.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4001 Total Patient Responses

Discharge information

Score: 72.59/100

  • Yes

  • No

3804 Total Patient Responses

Likely To Recommend Hospital

87.42%

731 Total Patient Responses

Overall Experience Score

8.01/10

731 Total Patient Responses

Reception staff

Score: 95.14/100

700 Total Patient Responses

Nursing staff

Score: 94.56/100

805 Total Patient Responses

Doctors

Score: 91.66/100

779 Total Patient Responses

Pain management

Score: 88.82/100

680 Total Patient Responses

Emergency Unit environment

Score: 96.53/100

721 Total Patient Responses

Responsiveness of staff

Score: 91.03/100

691 Total Patient Responses

Medication information

Score: 89.32/100

665 Total Patient Responses

Prioritisation

Score: 78.69/100

882 Total Patient Responses