Patient experience survey

2636

Happy Clients

3113

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-09-16 - 2025-09-16

Likely To Recommend Hospital

91.29%

3113 Total Patient Responses

Overall Experience Score

8.47/10

3113 Total Patient Responses

Admission staff

Score: 96.64/100

  • Yes

  • No

3144 Total Patient Responses

Nursing staff

Score: 89.93/100

  • Always

  • Usually

  • Sometimes

  • Never

3906 Total Patient Responses

Doctors

Score: 96.29/100

  • Always

  • Usually

  • Sometimes

  • Never

3493 Total Patient Responses

Pain management

Score: 91.52/100

  • Always

  • Usually

  • Sometimes

  • Never

2828 Total Patient Responses

Hospital environment

Score: 88.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3963 Total Patient Responses

Responsiveness of staff

Score: 87.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3046 Total Patient Responses

Medication information

Score: 77.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3046 Total Patient Responses

Food

Score: 83.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3960 Total Patient Responses

Discharge information

Score: 73.59/100

  • Yes

  • No

3779 Total Patient Responses

Likely To Recommend Hospital

82.77%

778 Total Patient Responses

Overall Experience Score

7.59/10

778 Total Patient Responses

Reception staff

Score: 92.85/100

741 Total Patient Responses

Nursing staff

Score: 93.00/100

858 Total Patient Responses

Doctors

Score: 89.64/100

825 Total Patient Responses

Pain management

Score: 86.72/100

723 Total Patient Responses

Emergency Unit environment

Score: 95.13/100

759 Total Patient Responses

Responsiveness of staff

Score: 87.88/100

726 Total Patient Responses

Medication information

Score: 87.59/100

685 Total Patient Responses

Prioritisation

Score: 74.09/100

960 Total Patient Responses