Patient experience survey

2663

Happy Clients

3153

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

90.8%

3152 Total Patient Responses

Overall Experience Score

8.45/10

3153 Total Patient Responses

Admission staff

Score: 96.50/100

  • Yes

  • No

3193 Total Patient Responses

Nursing staff

Score: 89.27/100

  • Always

  • Usually

  • Sometimes

  • Never

3965 Total Patient Responses

Doctors

Score: 96.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3537 Total Patient Responses

Pain management

Score: 91.30/100

  • Always

  • Usually

  • Sometimes

  • Never

2853 Total Patient Responses

Hospital environment

Score: 87.64/100

  • Always

  • Usually

  • Sometimes

  • Never

4009 Total Patient Responses

Responsiveness of staff

Score: 87.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3056 Total Patient Responses

Medication information

Score: 77.54/100

  • Always

  • Usually

  • Sometimes

  • Never

3093 Total Patient Responses

Food

Score: 83.38/100

  • Always

  • Usually

  • Sometimes

  • Never

4024 Total Patient Responses

Discharge information

Score: 73.53/100

  • Yes

  • No

3820 Total Patient Responses

Likely To Recommend Hospital

80.78%

796 Total Patient Responses

Overall Experience Score

7.36/10

796 Total Patient Responses

Reception staff

Score: 92.26/100

762 Total Patient Responses

Nursing staff

Score: 91.27/100

885 Total Patient Responses

Doctors

Score: 87.61/100

840 Total Patient Responses

Pain management

Score: 85.00/100

740 Total Patient Responses

Emergency Unit environment

Score: 95.09/100

774 Total Patient Responses

Responsiveness of staff

Score: 86.52/100

742 Total Patient Responses

Medication information

Score: 87.10/100

690 Total Patient Responses

Prioritisation

Score: 72.48/100

991 Total Patient Responses