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Patient experience survey

2595

Happy Clients

3080

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

91.17%

3082 Total Patient Responses

Overall Experience Score

8.43/10

3080 Total Patient Responses

Admission staff

Score: 97.07/100

  • Yes

  • No

3098 Total Patient Responses

Nursing staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3856 Total Patient Responses

Doctors

Score: 96.41/100

  • Always

  • Usually

  • Sometimes

  • Never

3454 Total Patient Responses

Pain management

Score: 90.74/100

  • Always

  • Usually

  • Sometimes

  • Never

2792 Total Patient Responses

Hospital environment

Score: 87.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3905 Total Patient Responses

Responsiveness of staff

Score: 87.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3008 Total Patient Responses

Medication information

Score: 77.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3016 Total Patient Responses

Food

Score: 83.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3922 Total Patient Responses

Discharge information

Score: 73.09/100

  • Yes

  • No

3741 Total Patient Responses

Likely To Recommend Hospital

84.39%

724 Total Patient Responses

Overall Experience Score

7.68/10

724 Total Patient Responses

Reception staff

Score: 94.09/100

694 Total Patient Responses

Nursing staff

Score: 93.50/100

805 Total Patient Responses

Doctors

Score: 90.81/100

768 Total Patient Responses

Pain management

Score: 87.26/100

667 Total Patient Responses

Emergency Unit environment

Score: 96.46/100

707 Total Patient Responses

Responsiveness of staff

Score: 88.79/100

678 Total Patient Responses

Medication information

Score: 88.13/100

657 Total Patient Responses

Prioritisation

Score: 76.13/100

872 Total Patient Responses