Patient experience survey

2579

Happy Clients

3074

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

90.99%

3076 Total Patient Responses

Overall Experience Score

8.38/10

3074 Total Patient Responses

Admission staff

Score: 96.50/100

  • Yes

  • No

3107 Total Patient Responses

Nursing staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3858 Total Patient Responses

Doctors

Score: 96.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3455 Total Patient Responses

Pain management

Score: 91.13/100

  • Always

  • Usually

  • Sometimes

  • Never

2788 Total Patient Responses

Hospital environment

Score: 88.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3918 Total Patient Responses

Responsiveness of staff

Score: 87.87/100

  • Always

  • Usually

  • Sometimes

  • Never

2993 Total Patient Responses

Medication information

Score: 77.43/100

  • Always

  • Usually

  • Sometimes

  • Never

3025 Total Patient Responses

Food

Score: 83.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3906 Total Patient Responses

Discharge information

Score: 73.80/100

  • Yes

  • No

3732 Total Patient Responses

Likely To Recommend Hospital

82.2%

753 Total Patient Responses

Overall Experience Score

7.61/10

753 Total Patient Responses

Reception staff

Score: 93.28/100

714 Total Patient Responses

Nursing staff

Score: 93.06/100

829 Total Patient Responses

Doctors

Score: 89.66/100

797 Total Patient Responses

Pain management

Score: 85.78/100

696 Total Patient Responses

Emergency Unit environment

Score: 95.37/100

734 Total Patient Responses

Responsiveness of staff

Score: 88.14/100

700 Total Patient Responses

Medication information

Score: 88.06/100

670 Total Patient Responses

Prioritisation

Score: 73.75/100

923 Total Patient Responses