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Patient experience survey

2574

Happy Clients

3055

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-10-25 - 2025-10-25

Likely To Recommend Hospital

91.23%

3056 Total Patient Responses

Overall Experience Score

8.43/10

3055 Total Patient Responses

Admission staff

Score: 96.49/100

  • Yes

  • No

3084 Total Patient Responses

Nursing staff

Score: 89.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3825 Total Patient Responses

Doctors

Score: 96.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3434 Total Patient Responses

Pain management

Score: 91.43/100

  • Always

  • Usually

  • Sometimes

  • Never

2792 Total Patient Responses

Hospital environment

Score: 88.16/100

  • Always

  • Usually

  • Sometimes

  • Never

3897 Total Patient Responses

Responsiveness of staff

Score: 88.01/100

  • Always

  • Usually

  • Sometimes

  • Never

2991 Total Patient Responses

Medication information

Score: 77.98/100

  • Always

  • Usually

  • Sometimes

  • Never

2990 Total Patient Responses

Food

Score: 83.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3885 Total Patient Responses

Discharge information

Score: 73.54/100

  • Yes

  • No

3719 Total Patient Responses

Likely To Recommend Hospital

82.12%

755 Total Patient Responses

Overall Experience Score

7.54/10

755 Total Patient Responses

Reception staff

Score: 93.16/100

716 Total Patient Responses

Nursing staff

Score: 92.67/100

834 Total Patient Responses

Doctors

Score: 89.56/100

800 Total Patient Responses

Pain management

Score: 85.82/100

698 Total Patient Responses

Emergency Unit environment

Score: 95.10/100

735 Total Patient Responses

Responsiveness of staff

Score: 87.48/100

703 Total Patient Responses

Medication information

Score: 87.89/100

669 Total Patient Responses

Prioritisation

Score: 73.16/100

931 Total Patient Responses