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Patient experience survey

2619

Happy Clients

3108

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

91.35%

3110 Total Patient Responses

Overall Experience Score

8.43/10

3108 Total Patient Responses

Admission staff

Score: 96.88/100

  • Yes

  • No

3128 Total Patient Responses

Nursing staff

Score: 89.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3885 Total Patient Responses

Doctors

Score: 96.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3480 Total Patient Responses

Pain management

Score: 91.07/100

  • Always

  • Usually

  • Sometimes

  • Never

2820 Total Patient Responses

Hospital environment

Score: 87.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3943 Total Patient Responses

Responsiveness of staff

Score: 88.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3021 Total Patient Responses

Medication information

Score: 77.45/100

  • Always

  • Usually

  • Sometimes

  • Never

3066 Total Patient Responses

Food

Score: 83.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3958 Total Patient Responses

Discharge information

Score: 73.46/100

  • Yes

  • No

3781 Total Patient Responses

Likely To Recommend Hospital

83.49%

733 Total Patient Responses

Overall Experience Score

7.64/10

733 Total Patient Responses

Reception staff

Score: 94.00/100

700 Total Patient Responses

Nursing staff

Score: 93.00/100

815 Total Patient Responses

Doctors

Score: 90.34/100

777 Total Patient Responses

Pain management

Score: 86.20/100

674 Total Patient Responses

Emergency Unit environment

Score: 95.79/100

713 Total Patient Responses

Responsiveness of staff

Score: 88.91/100

685 Total Patient Responses

Medication information

Score: 87.52/100

665 Total Patient Responses

Prioritisation

Score: 75.40/100

883 Total Patient Responses