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Patient experience survey

2642

Happy Clients

3140

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-07-20 - 2025-07-20

Likely To Recommend Hospital

90.61%

3140 Total Patient Responses

Overall Experience Score

8.42/10

3140 Total Patient Responses

Admission staff

Score: 96.43/100

  • Yes

  • No

3182 Total Patient Responses

Nursing staff

Score: 89.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3940 Total Patient Responses

Doctors

Score: 96.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3512 Total Patient Responses

Pain management

Score: 90.98/100

  • Always

  • Usually

  • Sometimes

  • Never

2867 Total Patient Responses

Hospital environment

Score: 87.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3993 Total Patient Responses

Responsiveness of staff

Score: 87.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3053 Total Patient Responses

Medication information

Score: 77.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3092 Total Patient Responses

Food

Score: 83.17/100

  • Always

  • Usually

  • Sometimes

  • Never

4001 Total Patient Responses

Discharge information

Score: 73.42/100

  • Yes

  • No

3803 Total Patient Responses

Likely To Recommend Hospital

81.58%

809 Total Patient Responses

Overall Experience Score

7.43/10

809 Total Patient Responses

Reception staff

Score: 92.47/100

770 Total Patient Responses

Nursing staff

Score: 91.94/100

900 Total Patient Responses

Doctors

Score: 88.12/100

852 Total Patient Responses

Pain management

Score: 86.65/100

749 Total Patient Responses

Emergency Unit environment

Score: 95.41/100

785 Total Patient Responses

Responsiveness of staff

Score: 87.52/100

753 Total Patient Responses

Medication information

Score: 87.32/100

710 Total Patient Responses

Prioritisation

Score: 73.19/100

1006 Total Patient Responses