Patient experience survey

2655

Happy Clients

3145

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-06-29 - 2025-06-29

Likely To Recommend Hospital

90.87%

3145 Total Patient Responses

Overall Experience Score

8.44/10

3145 Total Patient Responses

Admission staff

Score: 96.55/100

  • Yes

  • No

3183 Total Patient Responses

Nursing staff

Score: 89.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3949 Total Patient Responses

Doctors

Score: 96.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3514 Total Patient Responses

Pain management

Score: 91.23/100

  • Always

  • Usually

  • Sometimes

  • Never

2857 Total Patient Responses

Hospital environment

Score: 87.46/100

  • Always

  • Usually

  • Sometimes

  • Never

4001 Total Patient Responses

Responsiveness of staff

Score: 87.32/100

  • Always

  • Usually

  • Sometimes

  • Never

3057 Total Patient Responses

Medication information

Score: 77.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3095 Total Patient Responses

Food

Score: 83.35/100

  • Always

  • Usually

  • Sometimes

  • Never

4015 Total Patient Responses

Discharge information

Score: 73.50/100

  • Yes

  • No

3810 Total Patient Responses

Likely To Recommend Hospital

81%

821 Total Patient Responses

Overall Experience Score

7.34/10

821 Total Patient Responses

Reception staff

Score: 92.35/100

784 Total Patient Responses

Nursing staff

Score: 91.36/100

915 Total Patient Responses

Doctors

Score: 87.81/100

869 Total Patient Responses

Pain management

Score: 85.39/100

760 Total Patient Responses

Emergency Unit environment

Score: 95.11/100

798 Total Patient Responses

Responsiveness of staff

Score: 86.68/100

766 Total Patient Responses

Medication information

Score: 86.75/100

717 Total Patient Responses

Prioritisation

Score: 72.60/100

1019 Total Patient Responses