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Patient experience survey

2633

Happy Clients

3116

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-08-29 - 2025-08-29

Likely To Recommend Hospital

91.18%

3116 Total Patient Responses

Overall Experience Score

8.45/10

3116 Total Patient Responses

Admission staff

Score: 96.43/100

  • Yes

  • No

3157 Total Patient Responses

Nursing staff

Score: 89.72/100

  • Always

  • Usually

  • Sometimes

  • Never

3909 Total Patient Responses

Doctors

Score: 96.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3497 Total Patient Responses

Pain management

Score: 91.41/100

  • Always

  • Usually

  • Sometimes

  • Never

2851 Total Patient Responses

Hospital environment

Score: 88.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3968 Total Patient Responses

Responsiveness of staff

Score: 87.99/100

  • Always

  • Usually

  • Sometimes

  • Never

3048 Total Patient Responses

Medication information

Score: 77.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3045 Total Patient Responses

Food

Score: 83.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3969 Total Patient Responses

Discharge information

Score: 73.38/100

  • Yes

  • No

3787 Total Patient Responses

Likely To Recommend Hospital

81.89%

784 Total Patient Responses

Overall Experience Score

7.49/10

784 Total Patient Responses

Reception staff

Score: 92.50/100

747 Total Patient Responses

Nursing staff

Score: 92.43/100

867 Total Patient Responses

Doctors

Score: 88.85/100

828 Total Patient Responses

Pain management

Score: 86.54/100

728 Total Patient Responses

Emergency Unit environment

Score: 95.02/100

763 Total Patient Responses

Responsiveness of staff

Score: 87.65/100

729 Total Patient Responses

Medication information

Score: 87.23/100

689 Total Patient Responses

Prioritisation

Score: 73.56/100

972 Total Patient Responses