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Patient experience survey

2653

Happy Clients

3158

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

90.49%

3157 Total Patient Responses

Overall Experience Score

8.4/10

3158 Total Patient Responses

Admission staff

Score: 96.39/100

  • Yes

  • No

3203 Total Patient Responses

Nursing staff

Score: 88.99/100

  • Always

  • Usually

  • Sometimes

  • Never

3991 Total Patient Responses

Doctors

Score: 96.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3538 Total Patient Responses

Pain management

Score: 91.00/100

  • Always

  • Usually

  • Sometimes

  • Never

2856 Total Patient Responses

Hospital environment

Score: 87.60/100

  • Always

  • Usually

  • Sometimes

  • Never

4005 Total Patient Responses

Responsiveness of staff

Score: 86.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3067 Total Patient Responses

Medication information

Score: 76.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3118 Total Patient Responses

Food

Score: 83.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4038 Total Patient Responses

Discharge information

Score: 73.53/100

  • Yes

  • No

3818 Total Patient Responses

Likely To Recommend Hospital

81.17%

807 Total Patient Responses

Overall Experience Score

7.39/10

807 Total Patient Responses

Reception staff

Score: 92.50/100

773 Total Patient Responses

Nursing staff

Score: 91.35/100

896 Total Patient Responses

Doctors

Score: 88.10/100

854 Total Patient Responses

Pain management

Score: 85.29/100

748 Total Patient Responses

Emergency Unit environment

Score: 95.30/100

788 Total Patient Responses

Responsiveness of staff

Score: 87.01/100

747 Total Patient Responses

Medication information

Score: 87.46/100

702 Total Patient Responses

Prioritisation

Score: 72.76/100

1007 Total Patient Responses