Patient experience survey

2574

Happy Clients

3049

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-09-23 - 2026-09-23

Likely To Recommend Hospital

90.68%

3050 Total Patient Responses

Overall Experience Score

8.44/10

3049 Total Patient Responses

Admission staff

Score: 96.47/100

  • Yes

  • No

3077 Total Patient Responses

Nursing staff

Score: 88.65/100

  • Always

  • Usually

  • Sometimes

  • Never

3827 Total Patient Responses

Doctors

Score: 95.95/100

  • Always

  • Usually

  • Sometimes

  • Never

3424 Total Patient Responses

Pain management

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

2802 Total Patient Responses

Hospital environment

Score: 88.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3791 Total Patient Responses

Responsiveness of staff

Score: 87.63/100

  • Always

  • Usually

  • Sometimes

  • Never

2995 Total Patient Responses

Medication information

Score: 76.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3049 Total Patient Responses

Food

Score: 84.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3906 Total Patient Responses

Discharge information

Score: 72.70/100

  • Yes

  • No

3705 Total Patient Responses

Likely To Recommend Hospital

87.5%

752 Total Patient Responses

Overall Experience Score

8.13/10

752 Total Patient Responses

Reception staff

Score: 96.24/100

719 Total Patient Responses

Nursing staff

Score: 94.81/100

828 Total Patient Responses

Doctors

Score: 91.83/100

800 Total Patient Responses

Pain management

Score: 90.79/100

706 Total Patient Responses

Emergency Unit environment

Score: 97.70/100

740 Total Patient Responses

Responsiveness of staff

Score: 91.87/100

713 Total Patient Responses

Medication information

Score: 89.90/100

683 Total Patient Responses

Prioritisation

Score: 79.54/100

915 Total Patient Responses