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Patient experience survey

2589

Happy Clients

3084

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-11-14 - 2025-11-14

Likely To Recommend Hospital

91.06%

3086 Total Patient Responses

Overall Experience Score

8.4/10

3084 Total Patient Responses

Admission staff

Score: 96.49/100

  • Yes

  • No

3114 Total Patient Responses

Nursing staff

Score: 89.65/100

  • Always

  • Usually

  • Sometimes

  • Never

3870 Total Patient Responses

Doctors

Score: 96.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3466 Total Patient Responses

Pain management

Score: 91.30/100

  • Always

  • Usually

  • Sometimes

  • Never

2806 Total Patient Responses

Hospital environment

Score: 88.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3944 Total Patient Responses

Responsiveness of staff

Score: 87.93/100

  • Always

  • Usually

  • Sometimes

  • Never

3006 Total Patient Responses

Medication information

Score: 77.54/100

  • Always

  • Usually

  • Sometimes

  • Never

3035 Total Patient Responses

Food

Score: 83.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3922 Total Patient Responses

Discharge information

Score: 73.67/100

  • Yes

  • No

3741 Total Patient Responses

Likely To Recommend Hospital

81.89%

762 Total Patient Responses

Overall Experience Score

7.55/10

762 Total Patient Responses

Reception staff

Score: 93.21/100

722 Total Patient Responses

Nursing staff

Score: 92.80/100

841 Total Patient Responses

Doctors

Score: 89.63/100

805 Total Patient Responses

Pain management

Score: 85.41/100

706 Total Patient Responses

Emergency Unit environment

Score: 95.15/100

742 Total Patient Responses

Responsiveness of staff

Score: 87.89/100

710 Total Patient Responses

Medication information

Score: 87.76/100

678 Total Patient Responses

Prioritisation

Score: 73.46/100

936 Total Patient Responses