Patient experience survey

2617

Happy Clients

3105

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2025-03-27 - 2026-03-27

Likely To Recommend Hospital

91.15%

3107 Total Patient Responses

Overall Experience Score

8.43/10

3105 Total Patient Responses

Admission staff

Score: 97.18/100

  • Yes

  • No

3120 Total Patient Responses

Nursing staff

Score: 89.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3891 Total Patient Responses

Doctors

Score: 96.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3489 Total Patient Responses

Pain management

Score: 91.10/100

  • Always

  • Usually

  • Sometimes

  • Never

2829 Total Patient Responses

Hospital environment

Score: 87.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3944 Total Patient Responses

Responsiveness of staff

Score: 87.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3039 Total Patient Responses

Medication information

Score: 77.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3051 Total Patient Responses

Food

Score: 83.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3960 Total Patient Responses

Discharge information

Score: 73.24/100

  • Yes

  • No

3774 Total Patient Responses

Likely To Recommend Hospital

84.18%

727 Total Patient Responses

Overall Experience Score

7.68/10

727 Total Patient Responses

Reception staff

Score: 94.25/100

696 Total Patient Responses

Nursing staff

Score: 93.38/100

811 Total Patient Responses

Doctors

Score: 90.45/100

772 Total Patient Responses

Pain management

Score: 87.18/100

671 Total Patient Responses

Emergency Unit environment

Score: 96.48/100

710 Total Patient Responses

Responsiveness of staff

Score: 88.58/100

683 Total Patient Responses

Medication information

Score: 87.67/100

657 Total Patient Responses

Prioritisation

Score: 75.92/100

879 Total Patient Responses