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Patient experience survey

2703

Happy Clients

3232

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

90.16%

3231 Total Patient Responses

Overall Experience Score

8.36/10

3232 Total Patient Responses

Admission staff

Score: 96.22/100

  • Yes

  • No

3278 Total Patient Responses

Nursing staff

Score: 88.87/100

  • Always

  • Usually

  • Sometimes

  • Never

4101 Total Patient Responses

Doctors

Score: 96.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3624 Total Patient Responses

Pain management

Score: 91.04/100

  • Always

  • Usually

  • Sometimes

  • Never

2925 Total Patient Responses

Hospital environment

Score: 87.38/100

  • Always

  • Usually

  • Sometimes

  • Never

4108 Total Patient Responses

Responsiveness of staff

Score: 86.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3142 Total Patient Responses

Medication information

Score: 76.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3196 Total Patient Responses

Food

Score: 83.50/100

  • Always

  • Usually

  • Sometimes

  • Never

4152 Total Patient Responses

Discharge information

Score: 72.96/100

  • Yes

  • No

3910 Total Patient Responses

Likely To Recommend Hospital

81.55%

851 Total Patient Responses

Overall Experience Score

7.42/10

851 Total Patient Responses

Reception staff

Score: 92.62/100

813 Total Patient Responses

Nursing staff

Score: 91.66/100

945 Total Patient Responses

Doctors

Score: 88.47/100

905 Total Patient Responses

Pain management

Score: 85.34/100

791 Total Patient Responses

Emergency Unit environment

Score: 95.44/100

833 Total Patient Responses

Responsiveness of staff

Score: 87.69/100

788 Total Patient Responses

Medication information

Score: 87.62/100

743 Total Patient Responses

Prioritisation

Score: 73.26/100

1065 Total Patient Responses