Patient experience survey

2651

Happy Clients

3139

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-08-08 - 2025-08-08

Likely To Recommend Hospital

90.96%

3139 Total Patient Responses

Overall Experience Score

8.45/10

3139 Total Patient Responses

Admission staff

Score: 96.38/100

  • Yes

  • No

3184 Total Patient Responses

Nursing staff

Score: 89.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3942 Total Patient Responses

Doctors

Score: 96.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3517 Total Patient Responses

Pain management

Score: 91.33/100

  • Always

  • Usually

  • Sometimes

  • Never

2869 Total Patient Responses

Hospital environment

Score: 87.68/100

  • Always

  • Usually

  • Sometimes

  • Never

4007 Total Patient Responses

Responsiveness of staff

Score: 87.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3056 Total Patient Responses

Medication information

Score: 77.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3090 Total Patient Responses

Food

Score: 83.41/100

  • Always

  • Usually

  • Sometimes

  • Never

3997 Total Patient Responses

Discharge information

Score: 73.30/100

  • Yes

  • No

3813 Total Patient Responses

Likely To Recommend Hospital

81.21%

809 Total Patient Responses

Overall Experience Score

7.36/10

809 Total Patient Responses

Reception staff

Score: 91.96/100

771 Total Patient Responses

Nursing staff

Score: 91.97/100

902 Total Patient Responses

Doctors

Score: 88.18/100

854 Total Patient Responses

Pain management

Score: 86.27/100

750 Total Patient Responses

Emergency Unit environment

Score: 95.17/100

787 Total Patient Responses

Responsiveness of staff

Score: 87.37/100

752 Total Patient Responses

Medication information

Score: 86.74/100

709 Total Patient Responses

Prioritisation

Score: 73.13/100

1002 Total Patient Responses