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Patient experience survey

2563

Happy Clients

3040

Surveys Completed

Life Entabeni Hospital

Reporting Period: 2024-10-07 - 2025-10-07

Likely To Recommend Hospital

91.22%

3040 Total Patient Responses

Overall Experience Score

8.43/10

3040 Total Patient Responses

Admission staff

Score: 96.54/100

  • Yes

  • No

3069 Total Patient Responses

Nursing staff

Score: 89.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3819 Total Patient Responses

Doctors

Score: 96.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3417 Total Patient Responses

Pain management

Score: 91.05/100

  • Always

  • Usually

  • Sometimes

  • Never

2771 Total Patient Responses

Hospital environment

Score: 88.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3874 Total Patient Responses

Responsiveness of staff

Score: 87.89/100

  • Always

  • Usually

  • Sometimes

  • Never

2984 Total Patient Responses

Medication information

Score: 77.70/100

  • Always

  • Usually

  • Sometimes

  • Never

2987 Total Patient Responses

Food

Score: 83.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3858 Total Patient Responses

Discharge information

Score: 73.63/100

  • Yes

  • No

3687 Total Patient Responses

Likely To Recommend Hospital

82.49%

748 Total Patient Responses

Overall Experience Score

7.56/10

748 Total Patient Responses

Reception staff

Score: 92.97/100

711 Total Patient Responses

Nursing staff

Score: 92.91/100

825 Total Patient Responses

Doctors

Score: 89.83/100

787 Total Patient Responses

Pain management

Score: 86.58/100

693 Total Patient Responses

Emergency Unit environment

Score: 95.20/100

729 Total Patient Responses

Responsiveness of staff

Score: 87.79/100

696 Total Patient Responses

Medication information

Score: 88.11/100

656 Total Patient Responses

Prioritisation

Score: 73.91/100

916 Total Patient Responses