Patient experience survey

1065

Happy Clients

1262

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-06-18 - 2025-06-18

Likely To Recommend Hospital

92%

1262 Total Patient Responses

Overall Experience Score

8.44/10

1262 Total Patient Responses

Admission staff

Score: 95.04/100

  • Yes

  • No

1294 Total Patient Responses

Nursing staff

Score: 90.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1564 Total Patient Responses

Doctors

Score: 95.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1441 Total Patient Responses

Pain management

Score: 92.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1316 Total Patient Responses

Hospital environment

Score: 89.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1608 Total Patient Responses

Responsiveness of staff

Score: 89.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1349 Total Patient Responses

Medication information

Score: 81.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1514 Total Patient Responses

Food

Score: 85.97/100

  • Always

  • Usually

  • Sometimes

  • Never

1593 Total Patient Responses

Discharge information

Score: 75.74/100

  • Yes

  • No

1522 Total Patient Responses

Likely To Recommend Hospital

96.05%

329 Total Patient Responses

Overall Experience Score

9.09/10

329 Total Patient Responses

Reception staff

Score: 98.16/100

326 Total Patient Responses

Nursing staff

Score: 97.03/100

350 Total Patient Responses

Doctors

Score: 96.30/100

337 Total Patient Responses

Pain management

Score: 98.05/100

308 Total Patient Responses

Emergency Unit environment

Score: 99.08/100

326 Total Patient Responses

Responsiveness of staff

Score: 96.85/100

317 Total Patient Responses

Medication information

Score: 97.41/100

309 Total Patient Responses

Prioritisation

Score: 91.52/100

366 Total Patient Responses