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Patient experience survey

1011

Happy Clients

1181

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2025-05-25 - 2026-05-25

Likely To Recommend Hospital

91.2%

1181 Total Patient Responses

Overall Experience Score

8.56/10

1181 Total Patient Responses

Admission staff

Score: 96.37/100

  • Yes

  • No

1202 Total Patient Responses

Nursing staff

Score: 91.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1444 Total Patient Responses

Doctors

Score: 95.30/100

  • Always

  • Usually

  • Sometimes

  • Never

1327 Total Patient Responses

Pain management

Score: 94.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1224 Total Patient Responses

Hospital environment

Score: 89.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1513 Total Patient Responses

Responsiveness of staff

Score: 90.30/100

  • Always

  • Usually

  • Sometimes

  • Never

1270 Total Patient Responses

Medication information

Score: 82.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1399 Total Patient Responses

Food

Score: 87.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1485 Total Patient Responses

Discharge information

Score: 76.38/100

  • Yes

  • No

1393 Total Patient Responses

Likely To Recommend Hospital

94.97%

278 Total Patient Responses

Overall Experience Score

9.07/10

278 Total Patient Responses

Reception staff

Score: 96.70/100

273 Total Patient Responses

Nursing staff

Score: 96.61/100

297 Total Patient Responses

Doctors

Score: 95.47/100

287 Total Patient Responses

Pain management

Score: 95.97/100

273 Total Patient Responses

Emergency Unit environment

Score: 99.27/100

275 Total Patient Responses

Responsiveness of staff

Score: 96.28/100

269 Total Patient Responses

Medication information

Score: 95.52/100

268 Total Patient Responses

Prioritisation

Score: 90.19/100

311 Total Patient Responses