Patient experience survey

1081

Happy Clients

1270

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

92.37%

1270 Total Patient Responses

Overall Experience Score

8.51/10

1270 Total Patient Responses

Admission staff

Score: 95.63/100

  • Yes

  • No

1304 Total Patient Responses

Nursing staff

Score: 90.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1567 Total Patient Responses

Doctors

Score: 95.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1448 Total Patient Responses

Pain management

Score: 93.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1293 Total Patient Responses

Hospital environment

Score: 89.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1609 Total Patient Responses

Responsiveness of staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

1366 Total Patient Responses

Medication information

Score: 80.90/100

  • Always

  • Usually

  • Sometimes

  • Never

1502 Total Patient Responses

Food

Score: 87.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1601 Total Patient Responses

Discharge information

Score: 75.98/100

  • Yes

  • No

1488 Total Patient Responses

Likely To Recommend Hospital

92.66%

327 Total Patient Responses

Overall Experience Score

8.93/10

327 Total Patient Responses

Reception staff

Score: 96.28/100

323 Total Patient Responses

Nursing staff

Score: 96.92/100

349 Total Patient Responses

Doctors

Score: 94.53/100

331 Total Patient Responses

Pain management

Score: 95.35/100

301 Total Patient Responses

Emergency Unit environment

Score: 97.84/100

324 Total Patient Responses

Responsiveness of staff

Score: 96.46/100

311 Total Patient Responses

Medication information

Score: 95.79/100

309 Total Patient Responses

Prioritisation

Score: 91.04/100

367 Total Patient Responses