Patient experience survey

241

Happy Clients

286

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2020-01-26 - 2021-01-26

Likely To Recommend Hospital

85.32%

286 Total Patient Responses

Overall Experience Score

8.29/10

286 Total Patient Responses

Admission Staff

Score: 94.21/100

  • Yes

  • No

278 Total Patient Responses

Nursing Staff

Score: 88.84/100

284 Total Patient Responses

Doctors

Score: 92.65/100

285 Total Patient Responses

Pain Management

Score: 89.65/100

258 Total Patient Responses

Hospital Environment

Score: 88.27/100

274 Total Patient Responses

Responsiveness of Staff

Score: 84.77/100

249 Total Patient Responses

Medication Information

Score: 77.71/100

259 Total Patient Responses

Food

Score: 86.48/100

272 Total Patient Responses

Discharge Information

Score: 70.80/100

286 Total Patient Responses

Likely To Recommend Hospital

84.45%

120 Total Patient Responses

Overall Experience Score

8.22/10

120 Total Patient Responses

Reception Staff

Score: 92.92/100

113 Total Patient Responses

Nursing Staff

Score: 93.64/100

120 Total Patient Responses

Doctors

Score: 90.34/100

119 Total Patient Responses

Pain Management

Score: 91.43/100

105 Total Patient Responses

Emergency Unit Environment

Score: 99.14/100

116 Total Patient Responses

Responsiveness of Staff

Score: 92.59/100

108 Total Patient Responses

Medication Information

Score: 90.00/100

100 Total Patient Responses

PRIORITISATION

Score: 81.88/100

115 Total Patient Responses