Patient experience survey

313

Happy Clients

362

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2019-08-05 - 2020-08-05

Likely To Recommend Hospital

86.01%

362 Total Patient Responses

Overall Experience Score

8.43/10

362 Total Patient Responses

Admission Staff

Score: 95.46/100

  • Yes

  • No

356 Total Patient Responses

Nursing Staff

Score: 91.34/100

360 Total Patient Responses

Doctors

Score: 93.76/100

356 Total Patient Responses

Pain Management

Score: 90.46/100

329 Total Patient Responses

Hospital Environment

Score: 90.24/100

353 Total Patient Responses

Responsiveness of Staff

Score: 86.67/100

323 Total Patient Responses

Medication Information

Score: 80.32/100

327 Total Patient Responses

Food

Score: 87.28/100

342 Total Patient Responses

Discharge Information

Score: 74.59/100

362 Total Patient Responses

Likely To Recommend Hospital

83.19%

111 Total Patient Responses

Overall Experience Score

8.07/10

111 Total Patient Responses

Reception Staff

Score: 93.33/100

105 Total Patient Responses

Nursing Staff

Score: 94.06/100

111 Total Patient Responses

Doctors

Score: 88.11/100

110 Total Patient Responses

Pain Management

Score: 88.35/100

103 Total Patient Responses

Emergency Unit Environment

Score: 97.12/100

104 Total Patient Responses

Responsiveness of Staff

Score: 95.05/100

101 Total Patient Responses

Medication Information

Score: 87.88/100

99 Total Patient Responses

PRIORITISATION

Score: 83.55/100

107 Total Patient Responses