Patient experience survey

1043

Happy Clients

1230

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-09-17 - 2025-09-17

Likely To Recommend Hospital

92.11%

1230 Total Patient Responses

Overall Experience Score

8.48/10

1230 Total Patient Responses

Admission staff

Score: 95.31/100

  • Yes

  • No

1256 Total Patient Responses

Nursing staff

Score: 90.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1517 Total Patient Responses

Doctors

Score: 94.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1409 Total Patient Responses

Pain management

Score: 92.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1295 Total Patient Responses

Hospital environment

Score: 88.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1589 Total Patient Responses

Responsiveness of staff

Score: 90.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1310 Total Patient Responses

Medication information

Score: 81.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1473 Total Patient Responses

Food

Score: 85.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1558 Total Patient Responses

Discharge information

Score: 76.09/100

  • Yes

  • No

1478 Total Patient Responses

Likely To Recommend Hospital

95.93%

319 Total Patient Responses

Overall Experience Score

9.06/10

319 Total Patient Responses

Reception staff

Score: 97.15/100

316 Total Patient Responses

Nursing staff

Score: 96.38/100

342 Total Patient Responses

Doctors

Score: 96.09/100

328 Total Patient Responses

Pain management

Score: 98.03/100

305 Total Patient Responses

Emergency Unit environment

Score: 99.05/100

316 Total Patient Responses

Responsiveness of staff

Score: 96.13/100

310 Total Patient Responses

Medication information

Score: 96.39/100

305 Total Patient Responses

Prioritisation

Score: 90.21/100

361 Total Patient Responses