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Patient experience survey

1042

Happy Clients

1228

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-08-30 - 2025-08-30

Likely To Recommend Hospital

92.02%

1228 Total Patient Responses

Overall Experience Score

8.49/10

1228 Total Patient Responses

Admission staff

Score: 95.02/100

  • Yes

  • No

1257 Total Patient Responses

Nursing staff

Score: 90.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1516 Total Patient Responses

Doctors

Score: 94.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1406 Total Patient Responses

Pain management

Score: 92.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1285 Total Patient Responses

Hospital environment

Score: 88.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1574 Total Patient Responses

Responsiveness of staff

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1303 Total Patient Responses

Medication information

Score: 81.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1468 Total Patient Responses

Food

Score: 85.89/100

  • Always

  • Usually

  • Sometimes

  • Never

1553 Total Patient Responses

Discharge information

Score: 75.80/100

  • Yes

  • No

1472 Total Patient Responses

Likely To Recommend Hospital

95.7%

326 Total Patient Responses

Overall Experience Score

9.08/10

326 Total Patient Responses

Reception staff

Score: 97.52/100

323 Total Patient Responses

Nursing staff

Score: 96.53/100

348 Total Patient Responses

Doctors

Score: 96.36/100

334 Total Patient Responses

Pain management

Score: 98.07/100

311 Total Patient Responses

Emergency Unit environment

Score: 99.07/100

323 Total Patient Responses

Responsiveness of staff

Score: 96.21/100

317 Total Patient Responses

Medication information

Score: 96.46/100

311 Total Patient Responses

Prioritisation

Score: 90.49/100

366 Total Patient Responses