Patient experience survey

1047

Happy Clients

1249

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-08-09 - 2025-08-09

Likely To Recommend Hospital

91.43%

1249 Total Patient Responses

Overall Experience Score

8.38/10

1249 Total Patient Responses

Admission staff

Score: 95.00/100

  • Yes

  • No

1276 Total Patient Responses

Nursing staff

Score: 90.31/100

  • Always

  • Usually

  • Sometimes

  • Never

1547 Total Patient Responses

Doctors

Score: 94.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1433 Total Patient Responses

Pain management

Score: 92.31/100

  • Always

  • Usually

  • Sometimes

  • Never

1307 Total Patient Responses

Hospital environment

Score: 88.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1607 Total Patient Responses

Responsiveness of staff

Score: 89.73/100

  • Always

  • Usually

  • Sometimes

  • Never

1330 Total Patient Responses

Medication information

Score: 81.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1488 Total Patient Responses

Food

Score: 85.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1589 Total Patient Responses

Discharge information

Score: 75.49/100

  • Yes

  • No

1501 Total Patient Responses

Likely To Recommend Hospital

95.95%

321 Total Patient Responses

Overall Experience Score

9.04/10

321 Total Patient Responses

Reception staff

Score: 97.79/100

317 Total Patient Responses

Nursing staff

Score: 96.64/100

343 Total Patient Responses

Doctors

Score: 96.30/100

329 Total Patient Responses

Pain management

Score: 98.03/100

304 Total Patient Responses

Emergency Unit environment

Score: 99.06/100

318 Total Patient Responses

Responsiveness of staff

Score: 96.46/100

311 Total Patient Responses

Medication information

Score: 96.72/100

305 Total Patient Responses

Prioritisation

Score: 90.07/100

364 Total Patient Responses