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Patient experience survey

1019

Happy Clients

1203

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-10-29 - 2025-10-29

Likely To Recommend Hospital

91.52%

1203 Total Patient Responses

Overall Experience Score

8.47/10

1203 Total Patient Responses

Admission staff

Score: 95.33/100

  • Yes

  • No

1229 Total Patient Responses

Nursing staff

Score: 90.81/100

  • Always

  • Usually

  • Sometimes

  • Never

1482 Total Patient Responses

Doctors

Score: 95.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1369 Total Patient Responses

Pain management

Score: 92.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1261 Total Patient Responses

Hospital environment

Score: 88.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1544 Total Patient Responses

Responsiveness of staff

Score: 90.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1282 Total Patient Responses

Medication information

Score: 81.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1434 Total Patient Responses

Food

Score: 86.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1503 Total Patient Responses

Discharge information

Score: 75.47/100

  • Yes

  • No

1453 Total Patient Responses

Likely To Recommend Hospital

96.17%

313 Total Patient Responses

Overall Experience Score

9.17/10

313 Total Patient Responses

Reception staff

Score: 97.42/100

310 Total Patient Responses

Nursing staff

Score: 96.86/100

334 Total Patient Responses

Doctors

Score: 96.56/100

324 Total Patient Responses

Pain management

Score: 97.69/100

303 Total Patient Responses

Emergency Unit environment

Score: 99.36/100

311 Total Patient Responses

Responsiveness of staff

Score: 96.72/100

305 Total Patient Responses

Medication information

Score: 95.67/100

300 Total Patient Responses

Prioritisation

Score: 90.53/100

353 Total Patient Responses