Patient experience survey

1019

Happy Clients

1192

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2025-03-25 - 2026-03-25

Likely To Recommend Hospital

91.44%

1192 Total Patient Responses

Overall Experience Score

8.55/10

1192 Total Patient Responses

Admission staff

Score: 96.27/100

  • Yes

  • No

1210 Total Patient Responses

Nursing staff

Score: 91.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1461 Total Patient Responses

Doctors

Score: 95.34/100

  • Always

  • Usually

  • Sometimes

  • Never

1345 Total Patient Responses

Pain management

Score: 93.97/100

  • Always

  • Usually

  • Sometimes

  • Never

1243 Total Patient Responses

Hospital environment

Score: 89.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1534 Total Patient Responses

Responsiveness of staff

Score: 90.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1293 Total Patient Responses

Medication information

Score: 82.86/100

  • Always

  • Usually

  • Sometimes

  • Never

1430 Total Patient Responses

Food

Score: 86.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1481 Total Patient Responses

Discharge information

Score: 76.30/100

  • Yes

  • No

1415 Total Patient Responses

Likely To Recommend Hospital

95.66%

276 Total Patient Responses

Overall Experience Score

9.24/10

276 Total Patient Responses

Reception staff

Score: 97.07/100

273 Total Patient Responses

Nursing staff

Score: 97.52/100

292 Total Patient Responses

Doctors

Score: 95.94/100

286 Total Patient Responses

Pain management

Score: 96.68/100

271 Total Patient Responses

Emergency Unit environment

Score: 99.26/100

272 Total Patient Responses

Responsiveness of staff

Score: 97.75/100

267 Total Patient Responses

Medication information

Score: 96.28/100

269 Total Patient Responses

Prioritisation

Score: 92.18/100

301 Total Patient Responses