Patient experience survey

1020

Happy Clients

1192

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2025-03-05 - 2026-03-05

Likely To Recommend Hospital

91.28%

1192 Total Patient Responses

Overall Experience Score

8.56/10

1192 Total Patient Responses

Admission staff

Score: 96.27/100

  • Yes

  • No

1210 Total Patient Responses

Nursing staff

Score: 91.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1463 Total Patient Responses

Doctors

Score: 95.08/100

  • Always

  • Usually

  • Sometimes

  • Never

1347 Total Patient Responses

Pain management

Score: 94.10/100

  • Always

  • Usually

  • Sometimes

  • Never

1253 Total Patient Responses

Hospital environment

Score: 88.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1537 Total Patient Responses

Responsiveness of staff

Score: 90.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1291 Total Patient Responses

Medication information

Score: 82.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1429 Total Patient Responses

Food

Score: 86.50/100

  • Always

  • Usually

  • Sometimes

  • Never

1489 Total Patient Responses

Discharge information

Score: 76.17/100

  • Yes

  • No

1422 Total Patient Responses

Likely To Recommend Hospital

96.04%

278 Total Patient Responses

Overall Experience Score

9.36/10

278 Total Patient Responses

Reception staff

Score: 97.10/100

276 Total Patient Responses

Nursing staff

Score: 97.81/100

292 Total Patient Responses

Doctors

Score: 96.46/100

286 Total Patient Responses

Pain management

Score: 97.42/100

271 Total Patient Responses

Emergency Unit environment

Score: 100.00/100

274 Total Patient Responses

Responsiveness of staff

Score: 98.15/100

270 Total Patient Responses

Medication information

Score: 97.01/100

268 Total Patient Responses

Prioritisation

Score: 92.63/100

305 Total Patient Responses