Patient experience survey

1081

Happy Clients

1285

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

92.07%

1285 Total Patient Responses

Overall Experience Score

8.41/10

1285 Total Patient Responses

Admission staff

Score: 95.05/100

  • Yes

  • No

1321 Total Patient Responses

Nursing staff

Score: 90.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1593 Total Patient Responses

Doctors

Score: 95.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1467 Total Patient Responses

Pain management

Score: 92.65/100

  • Always

  • Usually

  • Sometimes

  • Never

1342 Total Patient Responses

Hospital environment

Score: 89.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1642 Total Patient Responses

Responsiveness of staff

Score: 89.50/100

  • Always

  • Usually

  • Sometimes

  • Never

1378 Total Patient Responses

Medication information

Score: 81.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1542 Total Patient Responses

Food

Score: 86.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1626 Total Patient Responses

Discharge information

Score: 75.75/100

  • Yes

  • No

1544 Total Patient Responses

Likely To Recommend Hospital

95.71%

349 Total Patient Responses

Overall Experience Score

9.05/10

349 Total Patient Responses

Reception staff

Score: 97.69/100

346 Total Patient Responses

Nursing staff

Score: 97.34/100

369 Total Patient Responses

Doctors

Score: 96.11/100

356 Total Patient Responses

Pain management

Score: 98.47/100

326 Total Patient Responses

Emergency Unit environment

Score: 98.55/100

346 Total Patient Responses

Responsiveness of staff

Score: 97.01/100

335 Total Patient Responses

Medication information

Score: 97.24/100

326 Total Patient Responses

Prioritisation

Score: 91.79/100

384 Total Patient Responses