Patient experience survey

1042

Happy Clients

1240

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-07-20 - 2025-07-20

Likely To Recommend Hospital

91.61%

1240 Total Patient Responses

Overall Experience Score

8.4/10

1240 Total Patient Responses

Admission staff

Score: 95.01/100

  • Yes

  • No

1266 Total Patient Responses

Nursing staff

Score: 90.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1539 Total Patient Responses

Doctors

Score: 94.85/100

  • Always

  • Usually

  • Sometimes

  • Never

1421 Total Patient Responses

Pain management

Score: 92.32/100

  • Always

  • Usually

  • Sometimes

  • Never

1294 Total Patient Responses

Hospital environment

Score: 88.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1585 Total Patient Responses

Responsiveness of staff

Score: 89.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1321 Total Patient Responses

Medication information

Score: 81.08/100

  • Always

  • Usually

  • Sometimes

  • Never

1485 Total Patient Responses

Food

Score: 85.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1578 Total Patient Responses

Discharge information

Score: 75.47/100

  • Yes

  • No

1496 Total Patient Responses

Likely To Recommend Hospital

96.04%

328 Total Patient Responses

Overall Experience Score

9.05/10

328 Total Patient Responses

Reception staff

Score: 98.15/100

325 Total Patient Responses

Nursing staff

Score: 96.86/100

351 Total Patient Responses

Doctors

Score: 96.28/100

336 Total Patient Responses

Pain management

Score: 98.05/100

308 Total Patient Responses

Emergency Unit environment

Score: 99.08/100

325 Total Patient Responses

Responsiveness of staff

Score: 96.85/100

317 Total Patient Responses

Medication information

Score: 97.41/100

309 Total Patient Responses

Prioritisation

Score: 90.96/100

368 Total Patient Responses