Patient experience survey

1105

Happy Clients

1317

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

92.02%

1317 Total Patient Responses

Overall Experience Score

8.39/10

1317 Total Patient Responses

Admission staff

Score: 95.06/100

  • Yes

  • No

1354 Total Patient Responses

Nursing staff

Score: 90.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1634 Total Patient Responses

Doctors

Score: 95.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1497 Total Patient Responses

Pain management

Score: 92.55/100

  • Always

  • Usually

  • Sometimes

  • Never

1368 Total Patient Responses

Hospital environment

Score: 89.02/100

  • Always

  • Usually

  • Sometimes

  • Never

1686 Total Patient Responses

Responsiveness of staff

Score: 89.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1417 Total Patient Responses

Medication information

Score: 80.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1578 Total Patient Responses

Food

Score: 86.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1669 Total Patient Responses

Discharge information

Score: 75.62/100

  • Yes

  • No

1583 Total Patient Responses

Likely To Recommend Hospital

95.18%

352 Total Patient Responses

Overall Experience Score

9/10

352 Total Patient Responses

Reception staff

Score: 97.41/100

347 Total Patient Responses

Nursing staff

Score: 97.29/100

373 Total Patient Responses

Doctors

Score: 95.76/100

360 Total Patient Responses

Pain management

Score: 97.87/100

329 Total Patient Responses

Emergency Unit environment

Score: 98.57/100

350 Total Patient Responses

Responsiveness of staff

Score: 97.03/100

337 Total Patient Responses

Medication information

Score: 96.97/100

330 Total Patient Responses

Prioritisation

Score: 91.28/100

391 Total Patient Responses