Patient experience survey

1034

Happy Clients

1216

Surveys Completed

Life Empangeni Private Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

91.53%

1216 Total Patient Responses

Overall Experience Score

8.5/10

1216 Total Patient Responses

Admission staff

Score: 95.59/100

  • Yes

  • No

1242 Total Patient Responses

Nursing staff

Score: 91.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1486 Total Patient Responses

Doctors

Score: 94.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1379 Total Patient Responses

Pain management

Score: 92.74/100

  • Always

  • Usually

  • Sometimes

  • Never

1279 Total Patient Responses

Hospital environment

Score: 89.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1558 Total Patient Responses

Responsiveness of staff

Score: 90.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1306 Total Patient Responses

Medication information

Score: 82.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1457 Total Patient Responses

Food

Score: 86.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1519 Total Patient Responses

Discharge information

Score: 75.48/100

  • Yes

  • No

1464 Total Patient Responses

Likely To Recommend Hospital

96.06%

305 Total Patient Responses

Overall Experience Score

9.18/10

305 Total Patient Responses

Reception staff

Score: 97.35/100

302 Total Patient Responses

Nursing staff

Score: 96.78/100

326 Total Patient Responses

Doctors

Score: 96.25/100

315 Total Patient Responses

Pain management

Score: 97.97/100

296 Total Patient Responses

Emergency Unit environment

Score: 99.34/100

303 Total Patient Responses

Responsiveness of staff

Score: 96.98/100

298 Total Patient Responses

Medication information

Score: 95.93/100

295 Total Patient Responses

Prioritisation

Score: 91.13/100

344 Total Patient Responses