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Patient experience survey

3807

Happy Clients

4334

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2025-05-14 - 2026-05-14

Likely To Recommend Hospital

92.55%

4334 Total Patient Responses

Overall Experience Score

8.78/10

4334 Total Patient Responses

Admission staff

Score: 95.77/100

  • Yes

  • No

4426 Total Patient Responses

Nursing staff

Score: 92.17/100

  • Always

  • Usually

  • Sometimes

  • Never

5449 Total Patient Responses

Doctors

Score: 97.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4849 Total Patient Responses

Pain management

Score: 93.68/100

  • Always

  • Usually

  • Sometimes

  • Never

4134 Total Patient Responses

Hospital environment

Score: 85.76/100

  • Always

  • Usually

  • Sometimes

  • Never

5913 Total Patient Responses

Responsiveness of staff

Score: 88.37/100

  • Always

  • Usually

  • Sometimes

  • Never

4292 Total Patient Responses

Medication information

Score: 76.43/100

  • Always

  • Usually

  • Sometimes

  • Never

4371 Total Patient Responses

Food

Score: 87.63/100

  • Always

  • Usually

  • Sometimes

  • Never

5411 Total Patient Responses

Discharge information

Score: 72.69/100

  • Yes

  • No

5271 Total Patient Responses

Likely To Recommend Hospital

81.94%

2387 Total Patient Responses

Overall Experience Score

7.31/10

2388 Total Patient Responses

Reception staff

Score: 95.01/100

2345 Total Patient Responses

Nursing staff

Score: 92.65/100

2691 Total Patient Responses

Doctors

Score: 89.76/100

2503 Total Patient Responses

Pain management

Score: 85.55/100

2166 Total Patient Responses

Emergency Unit environment

Score: 95.92/100

2354 Total Patient Responses

Responsiveness of staff

Score: 87.60/100

2201 Total Patient Responses

Medication information

Score: 85.24/100

2114 Total Patient Responses

Prioritisation

Score: 68.25/100

3016 Total Patient Responses