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Patient experience survey

4227

Happy Clients

4923

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2024-03-14 - 2025-03-14

Likely To Recommend Hospital

92.22%

4922 Total Patient Responses

Overall Experience Score

8.58/10

4923 Total Patient Responses

Admission staff

Score: 96.64/100

  • Yes

  • No

4965 Total Patient Responses

Nursing staff

Score: 90.42/100

  • Always

  • Usually

  • Sometimes

  • Never

6463 Total Patient Responses

Doctors

Score: 97.29/100

  • Always

  • Usually

  • Sometimes

  • Never

5573 Total Patient Responses

Pain management

Score: 92.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4729 Total Patient Responses

Hospital environment

Score: 85.23/100

  • Always

  • Usually

  • Sometimes

  • Never

6635 Total Patient Responses

Responsiveness of staff

Score: 87.58/100

  • Always

  • Usually

  • Sometimes

  • Never

4867 Total Patient Responses

Medication information

Score: 73.38/100

  • Always

  • Usually

  • Sometimes

  • Never

5088 Total Patient Responses

Food

Score: 86.21/100

  • Always

  • Usually

  • Sometimes

  • Never

6132 Total Patient Responses

Discharge information

Score: 70.48/100

  • Yes

  • No

6024 Total Patient Responses

Likely To Recommend Hospital

82.4%

2944 Total Patient Responses

Overall Experience Score

7.45/10

2944 Total Patient Responses

Reception staff

Score: 95.47/100

2892 Total Patient Responses

Nursing staff

Score: 92.99/100

3296 Total Patient Responses

Doctors

Score: 90.17/100

3096 Total Patient Responses

Pain management

Score: 86.70/100

2655 Total Patient Responses

Emergency Unit environment

Score: 95.43/100

2910 Total Patient Responses

Responsiveness of staff

Score: 87.67/100

2742 Total Patient Responses

Medication information

Score: 85.67/100

2589 Total Patient Responses

Prioritisation

Score: 68.70/100

3755 Total Patient Responses