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Patient experience survey

3773

Happy Clients

4300

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2025-06-03 - 2026-06-03

Likely To Recommend Hospital

92.4%

4300 Total Patient Responses

Overall Experience Score

8.78/10

4300 Total Patient Responses

Admission staff

Score: 95.77/100

  • Yes

  • No

4382 Total Patient Responses

Nursing staff

Score: 92.16/100

  • Always

  • Usually

  • Sometimes

  • Never

5410 Total Patient Responses

Doctors

Score: 97.21/100

  • Always

  • Usually

  • Sometimes

  • Never

4826 Total Patient Responses

Pain management

Score: 93.80/100

  • Always

  • Usually

  • Sometimes

  • Never

4105 Total Patient Responses

Hospital environment

Score: 85.75/100

  • Always

  • Usually

  • Sometimes

  • Never

5854 Total Patient Responses

Responsiveness of staff

Score: 88.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4255 Total Patient Responses

Medication information

Score: 76.54/100

  • Always

  • Usually

  • Sometimes

  • Never

4361 Total Patient Responses

Food

Score: 87.75/100

  • Always

  • Usually

  • Sometimes

  • Never

5369 Total Patient Responses

Discharge information

Score: 72.63/100

  • Yes

  • No

5221 Total Patient Responses

Likely To Recommend Hospital

81.73%

2397 Total Patient Responses

Overall Experience Score

7.33/10

2398 Total Patient Responses

Reception staff

Score: 95.12/100

2356 Total Patient Responses

Nursing staff

Score: 92.72/100

2692 Total Patient Responses

Doctors

Score: 89.31/100

2518 Total Patient Responses

Pain management

Score: 85.97/100

2181 Total Patient Responses

Emergency Unit environment

Score: 96.23/100

2363 Total Patient Responses

Responsiveness of staff

Score: 87.78/100

2210 Total Patient Responses

Medication information

Score: 84.76/100

2126 Total Patient Responses

Prioritisation

Score: 68.58/100

3034 Total Patient Responses