Patient experience survey

4382

Happy Clients

5088

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2023-12-08 - 2024-12-08

Likely To Recommend Hospital

92.24%

5088 Total Patient Responses

Overall Experience Score

8.62/10

5088 Total Patient Responses

Admission staff

Score: 96.62/100

  • Yes

  • No

5141 Total Patient Responses

Nursing staff

Score: 90.49/100

  • Always

  • Usually

  • Sometimes

  • Never

6676 Total Patient Responses

Doctors

Score: 97.24/100

  • Always

  • Usually

  • Sometimes

  • Never

5749 Total Patient Responses

Pain management

Score: 92.19/100

  • Always

  • Usually

  • Sometimes

  • Never

4841 Total Patient Responses

Hospital environment

Score: 85.65/100

  • Always

  • Usually

  • Sometimes

  • Never

6852 Total Patient Responses

Responsiveness of staff

Score: 87.81/100

  • Always

  • Usually

  • Sometimes

  • Never

5041 Total Patient Responses

Medication information

Score: 73.71/100

  • Always

  • Usually

  • Sometimes

  • Never

5260 Total Patient Responses

Food

Score: 86.24/100

  • Always

  • Usually

  • Sometimes

  • Never

6324 Total Patient Responses

Discharge information

Score: 70.77/100

  • Yes

  • No

6236 Total Patient Responses

Likely To Recommend Hospital

83.61%

2971 Total Patient Responses

Overall Experience Score

7.61/10

2971 Total Patient Responses

Reception staff

Score: 95.99/100

2921 Total Patient Responses

Nursing staff

Score: 93.36/100

3309 Total Patient Responses

Doctors

Score: 90.86/100

3117 Total Patient Responses

Pain management

Score: 87.06/100

2674 Total Patient Responses

Emergency Unit environment

Score: 96.08/100

2935 Total Patient Responses

Responsiveness of staff

Score: 88.46/100

2756 Total Patient Responses

Medication information

Score: 87.22/100

2621 Total Patient Responses

Prioritisation

Score: 70.22/100

3798 Total Patient Responses