Patient experience survey

3943

Happy Clients

4538

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

92.57%

4537 Total Patient Responses

Overall Experience Score

8.69/10

4538 Total Patient Responses

Admission staff

Score: 96.23/100

  • Yes

  • No

4614 Total Patient Responses

Nursing staff

Score: 91.38/100

  • Always

  • Usually

  • Sometimes

  • Never

5830 Total Patient Responses

Doctors

Score: 97.29/100

  • Always

  • Usually

  • Sometimes

  • Never

5102 Total Patient Responses

Pain management

Score: 93.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4354 Total Patient Responses

Hospital environment

Score: 84.76/100

  • Always

  • Usually

  • Sometimes

  • Never

6164 Total Patient Responses

Responsiveness of staff

Score: 87.74/100

  • Always

  • Usually

  • Sometimes

  • Never

4474 Total Patient Responses

Medication information

Score: 75.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4618 Total Patient Responses

Food

Score: 86.38/100

  • Always

  • Usually

  • Sometimes

  • Never

5717 Total Patient Responses

Discharge information

Score: 71.09/100

  • Yes

  • No

5552 Total Patient Responses

Likely To Recommend Hospital

82.31%

2629 Total Patient Responses

Overall Experience Score

7.29/10

2630 Total Patient Responses

Reception staff

Score: 94.83/100

2572 Total Patient Responses

Nursing staff

Score: 92.43/100

2951 Total Patient Responses

Doctors

Score: 89.48/100

2788 Total Patient Responses

Pain management

Score: 86.05/100

2365 Total Patient Responses

Emergency Unit environment

Score: 95.20/100

2602 Total Patient Responses

Responsiveness of staff

Score: 86.85/100

2449 Total Patient Responses

Medication information

Score: 84.60/100

2312 Total Patient Responses

Prioritisation

Score: 67.05/100

3356 Total Patient Responses