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Patient experience survey

3925

Happy Clients

4499

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2024-11-03 - 2025-11-03

Likely To Recommend Hospital

92.77%

4498 Total Patient Responses

Overall Experience Score

8.73/10

4499 Total Patient Responses

Admission staff

Score: 96.36/100

  • Yes

  • No

4563 Total Patient Responses

Nursing staff

Score: 91.45/100

  • Always

  • Usually

  • Sometimes

  • Never

5775 Total Patient Responses

Doctors

Score: 97.35/100

  • Always

  • Usually

  • Sometimes

  • Never

5060 Total Patient Responses

Pain management

Score: 93.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4314 Total Patient Responses

Hospital environment

Score: 84.91/100

  • Always

  • Usually

  • Sometimes

  • Never

6121 Total Patient Responses

Responsiveness of staff

Score: 87.94/100

  • Always

  • Usually

  • Sometimes

  • Never

4436 Total Patient Responses

Medication information

Score: 75.17/100

  • Always

  • Usually

  • Sometimes

  • Never

4575 Total Patient Responses

Food

Score: 86.37/100

  • Always

  • Usually

  • Sometimes

  • Never

5675 Total Patient Responses

Discharge information

Score: 71.28/100

  • Yes

  • No

5503 Total Patient Responses

Likely To Recommend Hospital

82.25%

2603 Total Patient Responses

Overall Experience Score

7.29/10

2604 Total Patient Responses

Reception staff

Score: 94.90/100

2548 Total Patient Responses

Nursing staff

Score: 92.51/100

2921 Total Patient Responses

Doctors

Score: 89.42/100

2762 Total Patient Responses

Pain management

Score: 86.02/100

2339 Total Patient Responses

Emergency Unit environment

Score: 95.22/100

2573 Total Patient Responses

Responsiveness of staff

Score: 87.05/100

2425 Total Patient Responses

Medication information

Score: 84.53/100

2288 Total Patient Responses

Prioritisation

Score: 67.24/100

3323 Total Patient Responses