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Patient experience survey

3876

Happy Clients

4427

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

92.55%

4427 Total Patient Responses

Overall Experience Score

8.76/10

4427 Total Patient Responses

Admission staff

Score: 95.99/100

  • Yes

  • No

4513 Total Patient Responses

Nursing staff

Score: 91.94/100

  • Always

  • Usually

  • Sometimes

  • Never

5595 Total Patient Responses

Doctors

Score: 97.30/100

  • Always

  • Usually

  • Sometimes

  • Never

4950 Total Patient Responses

Pain management

Score: 93.37/100

  • Always

  • Usually

  • Sometimes

  • Never

4230 Total Patient Responses

Hospital environment

Score: 85.35/100

  • Always

  • Usually

  • Sometimes

  • Never

5983 Total Patient Responses

Responsiveness of staff

Score: 88.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4388 Total Patient Responses

Medication information

Score: 76.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4462 Total Patient Responses

Food

Score: 86.73/100

  • Always

  • Usually

  • Sometimes

  • Never

5509 Total Patient Responses

Discharge information

Score: 72.20/100

  • Yes

  • No

5408 Total Patient Responses

Likely To Recommend Hospital

82.57%

2513 Total Patient Responses

Overall Experience Score

7.34/10

2514 Total Patient Responses

Reception staff

Score: 94.68/100

2462 Total Patient Responses

Nursing staff

Score: 92.76/100

2816 Total Patient Responses

Doctors

Score: 89.59/100

2654 Total Patient Responses

Pain management

Score: 85.74/100

2265 Total Patient Responses

Emergency Unit environment

Score: 95.85/100

2483 Total Patient Responses

Responsiveness of staff

Score: 88.03/100

2323 Total Patient Responses

Medication information

Score: 85.08/100

2219 Total Patient Responses

Prioritisation

Score: 68.12/100

3175 Total Patient Responses