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Patient experience survey

4110

Happy Clients

4765

Surveys Completed

Life Wilgers Hospital

Reporting Period: 2024-06-29 - 2025-06-29

Likely To Recommend Hospital

92.61%

4764 Total Patient Responses

Overall Experience Score

8.63/10

4765 Total Patient Responses

Admission staff

Score: 96.58/100

  • Yes

  • No

4808 Total Patient Responses

Nursing staff

Score: 90.69/100

  • Always

  • Usually

  • Sometimes

  • Never

6191 Total Patient Responses

Doctors

Score: 97.21/100

  • Always

  • Usually

  • Sometimes

  • Never

5397 Total Patient Responses

Pain management

Score: 92.63/100

  • Always

  • Usually

  • Sometimes

  • Never

4578 Total Patient Responses

Hospital environment

Score: 84.86/100

  • Always

  • Usually

  • Sometimes

  • Never

6436 Total Patient Responses

Responsiveness of staff

Score: 87.87/100

  • Always

  • Usually

  • Sometimes

  • Never

4692 Total Patient Responses

Medication information

Score: 74.25/100

  • Always

  • Usually

  • Sometimes

  • Never

4873 Total Patient Responses

Food

Score: 86.03/100

  • Always

  • Usually

  • Sometimes

  • Never

5967 Total Patient Responses

Discharge information

Score: 70.66/100

  • Yes

  • No

5829 Total Patient Responses

Likely To Recommend Hospital

83.41%

2772 Total Patient Responses

Overall Experience Score

7.49/10

2772 Total Patient Responses

Reception staff

Score: 95.29/100

2716 Total Patient Responses

Nursing staff

Score: 92.96/100

3098 Total Patient Responses

Doctors

Score: 90.01/100

2918 Total Patient Responses

Pain management

Score: 86.86/100

2489 Total Patient Responses

Emergency Unit environment

Score: 95.25/100

2739 Total Patient Responses

Responsiveness of staff

Score: 87.73/100

2584 Total Patient Responses

Medication information

Score: 85.27/100

2430 Total Patient Responses

Prioritisation

Score: 68.90/100

3547 Total Patient Responses