Patient Experience Results

2847

Happy Clients

3330

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

92.19%

3330 Total Patient Responses

Overall Experience Score

8.55/10

3330 Total Patient Responses

Admission staff

Score: 96.41/100

  • Yes

  • No

3331 Total Patient Responses

Nursing staff

Score: 89.70/100

  • Always

  • Usually

  • Sometimes

  • Never

4353 Total Patient Responses

Doctors

Score: 95.87/100

  • Always

  • Usually

  • Sometimes

  • Never

3840 Total Patient Responses

Pain management

Score: 92.71/100

  • Always

  • Usually

  • Sometimes

  • Never

3371 Total Patient Responses

Hospital environment

Score: 84.29/100

  • Always

  • Usually

  • Sometimes

  • Never

4703 Total Patient Responses

Responsiveness of staff

Score: 87.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3374 Total Patient Responses

Medication information

Score: 73.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3650 Total Patient Responses

Food

Score: 85.52/100

  • Always

  • Usually

  • Sometimes

  • Never

4223 Total Patient Responses

Discharge information

Score: 69.79/100

  • Yes

  • No

4062 Total Patient Responses

Likely To Recommend Hospital

93.36%

3750 Total Patient Responses

Overall Experience Score

8.79/10

3750 Total Patient Responses

Reception staff

Score: 97.84/100

3665 Total Patient Responses

Nursing staff

Score: 96.15/100

4030 Total Patient Responses

Doctors

Score: 95.93/100

3865 Total Patient Responses

Pain management

Score: 94.31/100

3410 Total Patient Responses

Emergency Unit environment

Score: 96.25/100

3709 Total Patient Responses

Responsiveness of staff

Score: 94.11/100

3466 Total Patient Responses

Medication information

Score: 92.56/100

3214 Total Patient Responses

Prioritisation

Score: 81.72/100

4694 Total Patient Responses