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Patient Experience Results

2252

Happy Clients

2524

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-07-25 - 2026-07-25

Likely To Recommend Hospital

94.33%

2523 Total Patient Responses

Overall Experience Score

8.93/10

2524 Total Patient Responses

Admission staff

Score: 97.39/100

  • Yes

  • No

2484 Total Patient Responses

Nursing staff

Score: 92.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3173 Total Patient Responses

Doctors

Score: 97.01/100

  • Always

  • Usually

  • Sometimes

  • Never

2841 Total Patient Responses

Pain management

Score: 93.70/100

  • Always

  • Usually

  • Sometimes

  • Never

2502 Total Patient Responses

Hospital environment

Score: 85.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3590 Total Patient Responses

Responsiveness of staff

Score: 89.81/100

  • Always

  • Usually

  • Sometimes

  • Never

2559 Total Patient Responses

Medication information

Score: 74.79/100

  • Always

  • Usually

  • Sometimes

  • Never

2772 Total Patient Responses

Food

Score: 88.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3150 Total Patient Responses

Discharge information

Score: 73.17/100

  • Yes

  • No

3069 Total Patient Responses

Likely To Recommend Hospital

94.4%

3300 Total Patient Responses

Overall Experience Score

9.04/10

3298 Total Patient Responses

Reception staff

Score: 97.90/100

3238 Total Patient Responses

Nursing staff

Score: 96.87/100

3522 Total Patient Responses

Doctors

Score: 96.11/100

3393 Total Patient Responses

Pain management

Score: 95.88/100

3013 Total Patient Responses

Emergency Unit environment

Score: 97.67/100

3259 Total Patient Responses

Responsiveness of staff

Score: 95.84/100

3028 Total Patient Responses

Medication information

Score: 93.77/100

2825 Total Patient Responses

Prioritisation

Score: 88.51/100

3901 Total Patient Responses