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Patient Experience Results

2244

Happy Clients

2522

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-07-05 - 2026-07-05

Likely To Recommend Hospital

94.29%

2521 Total Patient Responses

Overall Experience Score

8.9/10

2522 Total Patient Responses

Admission staff

Score: 97.41/100

  • Yes

  • No

2487 Total Patient Responses

Nursing staff

Score: 92.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3165 Total Patient Responses

Doctors

Score: 96.84/100

  • Always

  • Usually

  • Sometimes

  • Never

2841 Total Patient Responses

Pain management

Score: 93.71/100

  • Always

  • Usually

  • Sometimes

  • Never

2499 Total Patient Responses

Hospital environment

Score: 85.49/100

  • Always

  • Usually

  • Sometimes

  • Never

3593 Total Patient Responses

Responsiveness of staff

Score: 89.92/100

  • Always

  • Usually

  • Sometimes

  • Never

2556 Total Patient Responses

Medication information

Score: 74.64/100

  • Always

  • Usually

  • Sometimes

  • Never

2786 Total Patient Responses

Food

Score: 88.39/100

  • Always

  • Usually

  • Sometimes

  • Never

3145 Total Patient Responses

Discharge information

Score: 73.13/100

  • Yes

  • No

3074 Total Patient Responses

Likely To Recommend Hospital

94.63%

3275 Total Patient Responses

Overall Experience Score

9.06/10

3274 Total Patient Responses

Reception staff

Score: 97.79/100

3213 Total Patient Responses

Nursing staff

Score: 97.05/100

3486 Total Patient Responses

Doctors

Score: 96.12/100

3368 Total Patient Responses

Pain management

Score: 96.12/100

2989 Total Patient Responses

Emergency Unit environment

Score: 97.68/100

3234 Total Patient Responses

Responsiveness of staff

Score: 96.11/100

3005 Total Patient Responses

Medication information

Score: 93.89/100

2797 Total Patient Responses

Prioritisation

Score: 88.96/100

3863 Total Patient Responses