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Patient Experience Results

2253

Happy Clients

2529

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-05-04 - 2026-05-04

Likely To Recommend Hospital

93.71%

2528 Total Patient Responses

Overall Experience Score

8.91/10

2529 Total Patient Responses

Admission staff

Score: 97.58/100

  • Yes

  • No

2493 Total Patient Responses

Nursing staff

Score: 91.80/100

  • Always

  • Usually

  • Sometimes

  • Never

3185 Total Patient Responses

Doctors

Score: 96.97/100

  • Always

  • Usually

  • Sometimes

  • Never

2852 Total Patient Responses

Pain management

Score: 93.42/100

  • Always

  • Usually

  • Sometimes

  • Never

2516 Total Patient Responses

Hospital environment

Score: 85.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3599 Total Patient Responses

Responsiveness of staff

Score: 89.27/100

  • Always

  • Usually

  • Sometimes

  • Never

2581 Total Patient Responses

Medication information

Score: 73.75/100

  • Always

  • Usually

  • Sometimes

  • Never

2785 Total Patient Responses

Food

Score: 88.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3121 Total Patient Responses

Discharge information

Score: 72.41/100

  • Yes

  • No

3107 Total Patient Responses

Likely To Recommend Hospital

94.4%

3252 Total Patient Responses

Overall Experience Score

9.05/10

3251 Total Patient Responses

Reception staff

Score: 97.68/100

3187 Total Patient Responses

Nursing staff

Score: 97.09/100

3455 Total Patient Responses

Doctors

Score: 95.98/100

3338 Total Patient Responses

Pain management

Score: 96.15/100

2964 Total Patient Responses

Emergency Unit environment

Score: 98.04/100

3209 Total Patient Responses

Responsiveness of staff

Score: 96.04/100

2978 Total Patient Responses

Medication information

Score: 93.96/100

2783 Total Patient Responses

Prioritisation

Score: 88.79/100

3834 Total Patient Responses