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Patient Experience Results

2522

Happy Clients

2861

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-09-16 - 2025-09-16

Likely To Recommend Hospital

93.32%

2861 Total Patient Responses

Overall Experience Score

8.82/10

2861 Total Patient Responses

Admission staff

Score: 96.97/100

  • Yes

  • No

2842 Total Patient Responses

Nursing staff

Score: 91.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3664 Total Patient Responses

Doctors

Score: 97.27/100

  • Always

  • Usually

  • Sometimes

  • Never

3223 Total Patient Responses

Pain management

Score: 93.19/100

  • Always

  • Usually

  • Sometimes

  • Never

2898 Total Patient Responses

Hospital environment

Score: 85.51/100

  • Always

  • Usually

  • Sometimes

  • Never

4067 Total Patient Responses

Responsiveness of staff

Score: 88.73/100

  • Always

  • Usually

  • Sometimes

  • Never

2918 Total Patient Responses

Medication information

Score: 72.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3163 Total Patient Responses

Food

Score: 88.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3495 Total Patient Responses

Discharge information

Score: 71.64/100

  • Yes

  • No

3468 Total Patient Responses

Likely To Recommend Hospital

94.19%

3319 Total Patient Responses

Overall Experience Score

9.03/10

3319 Total Patient Responses

Reception staff

Score: 98.13/100

3262 Total Patient Responses

Nursing staff

Score: 96.95/100

3532 Total Patient Responses

Doctors

Score: 96.32/100

3405 Total Patient Responses

Pain management

Score: 95.91/100

3035 Total Patient Responses

Emergency Unit environment

Score: 97.66/100

3289 Total Patient Responses

Responsiveness of staff

Score: 95.30/100

3040 Total Patient Responses

Medication information

Score: 93.79/100

2848 Total Patient Responses

Prioritisation

Score: 85.79/100

4044 Total Patient Responses