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Patient Experience Results

2433

Happy Clients

2753

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-10-25 - 2025-10-25

Likely To Recommend Hospital

93.53%

2753 Total Patient Responses

Overall Experience Score

8.84/10

2753 Total Patient Responses

Admission staff

Score: 97.21/100

  • Yes

  • No

2728 Total Patient Responses

Nursing staff

Score: 91.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3516 Total Patient Responses

Doctors

Score: 97.50/100

  • Always

  • Usually

  • Sometimes

  • Never

3092 Total Patient Responses

Pain management

Score: 93.52/100

  • Always

  • Usually

  • Sometimes

  • Never

2790 Total Patient Responses

Hospital environment

Score: 85.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3903 Total Patient Responses

Responsiveness of staff

Score: 88.92/100

  • Always

  • Usually

  • Sometimes

  • Never

2804 Total Patient Responses

Medication information

Score: 72.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3050 Total Patient Responses

Food

Score: 88.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3356 Total Patient Responses

Discharge information

Score: 72.05/100

  • Yes

  • No

3346 Total Patient Responses

Likely To Recommend Hospital

93.93%

3296 Total Patient Responses

Overall Experience Score

9.02/10

3296 Total Patient Responses

Reception staff

Score: 98.06/100

3242 Total Patient Responses

Nursing staff

Score: 96.77/100

3512 Total Patient Responses

Doctors

Score: 96.23/100

3377 Total Patient Responses

Pain management

Score: 96.03/100

2999 Total Patient Responses

Emergency Unit environment

Score: 97.76/100

3257 Total Patient Responses

Responsiveness of staff

Score: 95.36/100

3019 Total Patient Responses

Medication information

Score: 93.63/100

2827 Total Patient Responses

Prioritisation

Score: 86.21/100

3983 Total Patient Responses