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Patient Experience Results

2628

Happy Clients

3018

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

93.04%

3018 Total Patient Responses

Overall Experience Score

8.71/10

3018 Total Patient Responses

Admission staff

Score: 96.67/100

  • Yes

  • No

3014 Total Patient Responses

Nursing staff

Score: 90.74/100

  • Always

  • Usually

  • Sometimes

  • Never

3915 Total Patient Responses

Doctors

Score: 96.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3427 Total Patient Responses

Pain management

Score: 92.89/100

  • Always

  • Usually

  • Sometimes

  • Never

3075 Total Patient Responses

Hospital environment

Score: 84.79/100

  • Always

  • Usually

  • Sometimes

  • Never

4278 Total Patient Responses

Responsiveness of staff

Score: 88.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3040 Total Patient Responses

Medication information

Score: 73.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3328 Total Patient Responses

Food

Score: 87.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3724 Total Patient Responses

Discharge information

Score: 70.71/100

  • Yes

  • No

3678 Total Patient Responses

Likely To Recommend Hospital

93.72%

3475 Total Patient Responses

Overall Experience Score

8.9/10

3475 Total Patient Responses

Reception staff

Score: 97.98/100

3409 Total Patient Responses

Nursing staff

Score: 96.63/100

3706 Total Patient Responses

Doctors

Score: 95.89/100

3582 Total Patient Responses

Pain management

Score: 95.08/100

3172 Total Patient Responses

Emergency Unit environment

Score: 96.98/100

3441 Total Patient Responses

Responsiveness of staff

Score: 94.55/100

3193 Total Patient Responses

Medication information

Score: 93.32/100

2995 Total Patient Responses

Prioritisation

Score: 82.85/100

4317 Total Patient Responses