Patient Experience Results

2566

Happy Clients

2936

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

93.12%

2936 Total Patient Responses

Overall Experience Score

8.74/10

2936 Total Patient Responses

Admission staff

Score: 96.77/100

  • Yes

  • No

2933 Total Patient Responses

Nursing staff

Score: 90.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3795 Total Patient Responses

Doctors

Score: 97.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3312 Total Patient Responses

Pain management

Score: 93.06/100

  • Always

  • Usually

  • Sometimes

  • Never

2993 Total Patient Responses

Hospital environment

Score: 84.85/100

  • Always

  • Usually

  • Sometimes

  • Never

4181 Total Patient Responses

Responsiveness of staff

Score: 88.42/100

  • Always

  • Usually

  • Sometimes

  • Never

2977 Total Patient Responses

Medication information

Score: 73.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3209 Total Patient Responses

Food

Score: 87.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3628 Total Patient Responses

Discharge information

Score: 71.05/100

  • Yes

  • No

3568 Total Patient Responses

Likely To Recommend Hospital

94.15%

3384 Total Patient Responses

Overall Experience Score

8.99/10

3384 Total Patient Responses

Reception staff

Score: 98.04/100

3317 Total Patient Responses

Nursing staff

Score: 96.79/100

3605 Total Patient Responses

Doctors

Score: 96.07/100

3475 Total Patient Responses

Pain management

Score: 95.33/100

3085 Total Patient Responses

Emergency Unit environment

Score: 97.29/100

3353 Total Patient Responses

Responsiveness of staff

Score: 94.86/100

3096 Total Patient Responses

Medication information

Score: 93.55/100

2913 Total Patient Responses

Prioritisation

Score: 84.03/100

4176 Total Patient Responses