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Patient Experience Results

2530

Happy Clients

2868

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-09-07 - 2025-09-07

Likely To Recommend Hospital

93.38%

2868 Total Patient Responses

Overall Experience Score

8.82/10

2868 Total Patient Responses

Admission staff

Score: 96.92/100

  • Yes

  • No

2847 Total Patient Responses

Nursing staff

Score: 91.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3671 Total Patient Responses

Doctors

Score: 97.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3230 Total Patient Responses

Pain management

Score: 93.28/100

  • Always

  • Usually

  • Sometimes

  • Never

2905 Total Patient Responses

Hospital environment

Score: 85.53/100

  • Always

  • Usually

  • Sometimes

  • Never

4082 Total Patient Responses

Responsiveness of staff

Score: 88.76/100

  • Always

  • Usually

  • Sometimes

  • Never

2931 Total Patient Responses

Medication information

Score: 72.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3166 Total Patient Responses

Food

Score: 88.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3504 Total Patient Responses

Discharge information

Score: 71.65/100

  • Yes

  • No

3484 Total Patient Responses

Likely To Recommend Hospital

94.24%

3316 Total Patient Responses

Overall Experience Score

9.04/10

3316 Total Patient Responses

Reception staff

Score: 98.04/100

3257 Total Patient Responses

Nursing staff

Score: 97.00/100

3522 Total Patient Responses

Doctors

Score: 96.24/100

3402 Total Patient Responses

Pain management

Score: 95.98/100

3032 Total Patient Responses

Emergency Unit environment

Score: 97.66/100

3286 Total Patient Responses

Responsiveness of staff

Score: 95.35/100

3033 Total Patient Responses

Medication information

Score: 93.75/100

2846 Total Patient Responses

Prioritisation

Score: 85.60/100

4051 Total Patient Responses