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Patient Experience Results

2318

Happy Clients

2597

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-03-24 - 2026-03-24

Likely To Recommend Hospital

94.07%

2596 Total Patient Responses

Overall Experience Score

8.93/10

2597 Total Patient Responses

Admission staff

Score: 97.70/100

  • Yes

  • No

2557 Total Patient Responses

Nursing staff

Score: 92.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3282 Total Patient Responses

Doctors

Score: 97.11/100

  • Always

  • Usually

  • Sometimes

  • Never

2937 Total Patient Responses

Pain management

Score: 93.57/100

  • Always

  • Usually

  • Sometimes

  • Never

2597 Total Patient Responses

Hospital environment

Score: 85.63/100

  • Always

  • Usually

  • Sometimes

  • Never

3680 Total Patient Responses

Responsiveness of staff

Score: 89.36/100

  • Always

  • Usually

  • Sometimes

  • Never

2654 Total Patient Responses

Medication information

Score: 74.20/100

  • Always

  • Usually

  • Sometimes

  • Never

2873 Total Patient Responses

Food

Score: 88.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3188 Total Patient Responses

Discharge information

Score: 72.56/100

  • Yes

  • No

3185 Total Patient Responses

Likely To Recommend Hospital

94.17%

3277 Total Patient Responses

Overall Experience Score

9.04/10

3276 Total Patient Responses

Reception staff

Score: 98.01/100

3214 Total Patient Responses

Nursing staff

Score: 97.03/100

3484 Total Patient Responses

Doctors

Score: 96.06/100

3362 Total Patient Responses

Pain management

Score: 96.05/100

2988 Total Patient Responses

Emergency Unit environment

Score: 98.05/100

3233 Total Patient Responses

Responsiveness of staff

Score: 96.09/100

2994 Total Patient Responses

Medication information

Score: 94.07/100

2801 Total Patient Responses

Prioritisation

Score: 88.21/100

3900 Total Patient Responses