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Patient Experience Results

2436

Happy Clients

2761

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-10-07 - 2025-10-07

Likely To Recommend Hospital

93.33%

2761 Total Patient Responses

Overall Experience Score

8.82/10

2761 Total Patient Responses

Admission staff

Score: 97.05/100

  • Yes

  • No

2739 Total Patient Responses

Nursing staff

Score: 91.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3535 Total Patient Responses

Doctors

Score: 97.38/100

  • Always

  • Usually

  • Sometimes

  • Never

3100 Total Patient Responses

Pain management

Score: 93.32/100

  • Always

  • Usually

  • Sometimes

  • Never

2800 Total Patient Responses

Hospital environment

Score: 85.54/100

  • Always

  • Usually

  • Sometimes

  • Never

3925 Total Patient Responses

Responsiveness of staff

Score: 88.67/100

  • Always

  • Usually

  • Sometimes

  • Never

2821 Total Patient Responses

Medication information

Score: 72.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3054 Total Patient Responses

Food

Score: 88.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3360 Total Patient Responses

Discharge information

Score: 71.84/100

  • Yes

  • No

3350 Total Patient Responses

Likely To Recommend Hospital

94.09%

3231 Total Patient Responses

Overall Experience Score

9.03/10

3231 Total Patient Responses

Reception staff

Score: 98.02/100

3176 Total Patient Responses

Nursing staff

Score: 96.81/100

3445 Total Patient Responses

Doctors

Score: 96.17/100

3312 Total Patient Responses

Pain management

Score: 95.89/100

2945 Total Patient Responses

Emergency Unit environment

Score: 97.72/100

3197 Total Patient Responses

Responsiveness of staff

Score: 95.27/100

2959 Total Patient Responses

Medication information

Score: 93.67/100

2765 Total Patient Responses

Prioritisation

Score: 85.84/100

3936 Total Patient Responses