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Patient Experience Results

2351

Happy Clients

2632

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

94.11%

2632 Total Patient Responses

Overall Experience Score

8.93/10

2632 Total Patient Responses

Admission staff

Score: 97.69/100

  • Yes

  • No

2592 Total Patient Responses

Nursing staff

Score: 92.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3338 Total Patient Responses

Doctors

Score: 97.23/100

  • Always

  • Usually

  • Sometimes

  • Never

2966 Total Patient Responses

Pain management

Score: 93.47/100

  • Always

  • Usually

  • Sometimes

  • Never

2637 Total Patient Responses

Hospital environment

Score: 85.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3763 Total Patient Responses

Responsiveness of staff

Score: 89.70/100

  • Always

  • Usually

  • Sometimes

  • Never

2687 Total Patient Responses

Medication information

Score: 74.32/100

  • Always

  • Usually

  • Sometimes

  • Never

2900 Total Patient Responses

Food

Score: 88.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3228 Total Patient Responses

Discharge information

Score: 72.53/100

  • Yes

  • No

3202 Total Patient Responses

Likely To Recommend Hospital

94.22%

3290 Total Patient Responses

Overall Experience Score

9.06/10

3290 Total Patient Responses

Reception staff

Score: 98.08/100

3234 Total Patient Responses

Nursing staff

Score: 97.04/100

3497 Total Patient Responses

Doctors

Score: 96.13/100

3370 Total Patient Responses

Pain management

Score: 96.04/100

3002 Total Patient Responses

Emergency Unit environment

Score: 97.91/100

3251 Total Patient Responses

Responsiveness of staff

Score: 95.98/100

3008 Total Patient Responses

Medication information

Score: 93.99/100

2810 Total Patient Responses

Prioritisation

Score: 87.73/100

3921 Total Patient Responses