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Patient Experience Results

2226

Happy Clients

2512

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-09-20 - 2026-09-20

Likely To Recommend Hospital

93.79%

2511 Total Patient Responses

Overall Experience Score

8.86/10

2512 Total Patient Responses

Admission staff

Score: 97.32/100

  • Yes

  • No

2475 Total Patient Responses

Nursing staff

Score: 91.56/100

  • Always

  • Usually

  • Sometimes

  • Never

3191 Total Patient Responses

Doctors

Score: 96.66/100

  • Always

  • Usually

  • Sometimes

  • Never

2853 Total Patient Responses

Pain management

Score: 93.39/100

  • Always

  • Usually

  • Sometimes

  • Never

2514 Total Patient Responses

Hospital environment

Score: 85.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3579 Total Patient Responses

Responsiveness of staff

Score: 89.83/100

  • Always

  • Usually

  • Sometimes

  • Never

2533 Total Patient Responses

Medication information

Score: 74.29/100

  • Always

  • Usually

  • Sometimes

  • Never

2749 Total Patient Responses

Food

Score: 87.39/100

  • Always

  • Usually

  • Sometimes

  • Never

3171 Total Patient Responses

Discharge information

Score: 72.65/100

  • Yes

  • No

3077 Total Patient Responses

Likely To Recommend Hospital

94.31%

3319 Total Patient Responses

Overall Experience Score

8.99/10

3317 Total Patient Responses

Reception staff

Score: 98.03/100

3251 Total Patient Responses

Nursing staff

Score: 96.78/100

3554 Total Patient Responses

Doctors

Score: 95.99/100

3416 Total Patient Responses

Pain management

Score: 95.67/100

3025 Total Patient Responses

Emergency Unit environment

Score: 97.01/100

3275 Total Patient Responses

Responsiveness of staff

Score: 95.32/100

3036 Total Patient Responses

Medication information

Score: 93.79/100

2848 Total Patient Responses

Prioritisation

Score: 88.32/100

3930 Total Patient Responses