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Patient Experience Results

2525

Happy Clients

2865

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-08-18 - 2025-08-18

Likely To Recommend Hospital

93.29%

2865 Total Patient Responses

Overall Experience Score

8.81/10

2865 Total Patient Responses

Admission staff

Score: 96.85/100

  • Yes

  • No

2846 Total Patient Responses

Nursing staff

Score: 91.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3687 Total Patient Responses

Doctors

Score: 97.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3219 Total Patient Responses

Pain management

Score: 93.28/100

  • Always

  • Usually

  • Sometimes

  • Never

2904 Total Patient Responses

Hospital environment

Score: 85.34/100

  • Always

  • Usually

  • Sometimes

  • Never

4083 Total Patient Responses

Responsiveness of staff

Score: 88.45/100

  • Always

  • Usually

  • Sometimes

  • Never

2914 Total Patient Responses

Medication information

Score: 72.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3157 Total Patient Responses

Food

Score: 88.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3510 Total Patient Responses

Discharge information

Score: 71.40/100

  • Yes

  • No

3490 Total Patient Responses

Likely To Recommend Hospital

94.26%

3344 Total Patient Responses

Overall Experience Score

9.01/10

3344 Total Patient Responses

Reception staff

Score: 97.96/100

3280 Total Patient Responses

Nursing staff

Score: 96.96/100

3556 Total Patient Responses

Doctors

Score: 96.13/100

3433 Total Patient Responses

Pain management

Score: 95.81/100

3058 Total Patient Responses

Emergency Unit environment

Score: 97.50/100

3314 Total Patient Responses

Responsiveness of staff

Score: 95.00/100

3061 Total Patient Responses

Medication information

Score: 93.78/100

2879 Total Patient Responses

Prioritisation

Score: 85.11/100

4104 Total Patient Responses