Patient Experience Results

2450

Happy Clients

2771

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

93.51%

2771 Total Patient Responses

Overall Experience Score

8.84/10

2771 Total Patient Responses

Admission staff

Score: 97.06/100

  • Yes

  • No

2736 Total Patient Responses

Nursing staff

Score: 91.57/100

  • Always

  • Usually

  • Sometimes

  • Never

3547 Total Patient Responses

Doctors

Score: 97.33/100

  • Always

  • Usually

  • Sometimes

  • Never

3111 Total Patient Responses

Pain management

Score: 93.24/100

  • Always

  • Usually

  • Sometimes

  • Never

2794 Total Patient Responses

Hospital environment

Score: 85.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3926 Total Patient Responses

Responsiveness of staff

Score: 88.96/100

  • Always

  • Usually

  • Sometimes

  • Never

2811 Total Patient Responses

Medication information

Score: 72.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3069 Total Patient Responses

Food

Score: 88.32/100

  • Always

  • Usually

  • Sometimes

  • Never

3376 Total Patient Responses

Discharge information

Score: 71.92/100

  • Yes

  • No

3357 Total Patient Responses

Likely To Recommend Hospital

93.95%

3355 Total Patient Responses

Overall Experience Score

9.02/10

3355 Total Patient Responses

Reception staff

Score: 98.15/100

3294 Total Patient Responses

Nursing staff

Score: 96.77/100

3572 Total Patient Responses

Doctors

Score: 96.06/100

3441 Total Patient Responses

Pain management

Score: 95.84/100

3054 Total Patient Responses

Emergency Unit environment

Score: 97.92/100

3317 Total Patient Responses

Responsiveness of staff

Score: 95.44/100

3073 Total Patient Responses

Medication information

Score: 93.50/100

2875 Total Patient Responses

Prioritisation

Score: 86.54/100

4043 Total Patient Responses