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Patient Experience Results

2535

Happy Clients

2892

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2024-07-29 - 2025-07-29

Likely To Recommend Hospital

92.95%

2892 Total Patient Responses

Overall Experience Score

8.77/10

2892 Total Patient Responses

Admission staff

Score: 96.90/100

  • Yes

  • No

2874 Total Patient Responses

Nursing staff

Score: 90.67/100

  • Always

  • Usually

  • Sometimes

  • Never

3733 Total Patient Responses

Doctors

Score: 97.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3255 Total Patient Responses

Pain management

Score: 93.01/100

  • Always

  • Usually

  • Sometimes

  • Never

2960 Total Patient Responses

Hospital environment

Score: 85.05/100

  • Always

  • Usually

  • Sometimes

  • Never

4124 Total Patient Responses

Responsiveness of staff

Score: 88.26/100

  • Always

  • Usually

  • Sometimes

  • Never

2938 Total Patient Responses

Medication information

Score: 72.46/100

  • Always

  • Usually

  • Sometimes

  • Never

3182 Total Patient Responses

Food

Score: 87.64/100

  • Always

  • Usually

  • Sometimes

  • Never

3553 Total Patient Responses

Discharge information

Score: 70.73/100

  • Yes

  • No

3531 Total Patient Responses

Likely To Recommend Hospital

94.16%

3376 Total Patient Responses

Overall Experience Score

8.96/10

3376 Total Patient Responses

Reception staff

Score: 97.95/100

3311 Total Patient Responses

Nursing staff

Score: 96.80/100

3600 Total Patient Responses

Doctors

Score: 96.02/100

3474 Total Patient Responses

Pain management

Score: 95.55/100

3079 Total Patient Responses

Emergency Unit environment

Score: 97.25/100

3347 Total Patient Responses

Responsiveness of staff

Score: 94.82/100

3087 Total Patient Responses

Medication information

Score: 93.67/100

2909 Total Patient Responses

Prioritisation

Score: 84.47/100

4161 Total Patient Responses