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Patient Experience Results

2334

Happy Clients

2615

Surveys Completed

Life Wilgeheuwel Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

94.19%

2614 Total Patient Responses

Overall Experience Score

8.93/10

2615 Total Patient Responses

Admission staff

Score: 97.62/100

  • Yes

  • No

2578 Total Patient Responses

Nursing staff

Score: 92.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3307 Total Patient Responses

Doctors

Score: 97.11/100

  • Always

  • Usually

  • Sometimes

  • Never

2949 Total Patient Responses

Pain management

Score: 93.36/100

  • Always

  • Usually

  • Sometimes

  • Never

2619 Total Patient Responses

Hospital environment

Score: 85.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3713 Total Patient Responses

Responsiveness of staff

Score: 89.37/100

  • Always

  • Usually

  • Sometimes

  • Never

2672 Total Patient Responses

Medication information

Score: 74.03/100

  • Always

  • Usually

  • Sometimes

  • Never

2888 Total Patient Responses

Food

Score: 88.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3212 Total Patient Responses

Discharge information

Score: 72.50/100

  • Yes

  • No

3190 Total Patient Responses

Likely To Recommend Hospital

94.13%

3275 Total Patient Responses

Overall Experience Score

9.04/10

3274 Total Patient Responses

Reception staff

Score: 98.04/100

3210 Total Patient Responses

Nursing staff

Score: 96.99/100

3484 Total Patient Responses

Doctors

Score: 96.08/100

3353 Total Patient Responses

Pain management

Score: 95.95/100

2986 Total Patient Responses

Emergency Unit environment

Score: 97.99/100

3230 Total Patient Responses

Responsiveness of staff

Score: 96.02/100

2992 Total Patient Responses

Medication information

Score: 94.04/100

2800 Total Patient Responses

Prioritisation

Score: 88.06/100

3899 Total Patient Responses