Patient experience survey

2017

Happy Clients

2373

Surveys Completed

Life Springs Parkland Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

91.07%

2373 Total Patient Responses

Overall Experience Score

8.5/10

2373 Total Patient Responses

Admission staff

Score: 96.57/100

  • Yes

  • No

2419 Total Patient Responses

Nursing staff

Score: 90.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3001 Total Patient Responses

Doctors

Score: 93.78/100

  • Always

  • Usually

  • Sometimes

  • Never

2776 Total Patient Responses

Pain management

Score: 93.02/100

  • Always

  • Usually

  • Sometimes

  • Never

2478 Total Patient Responses

Hospital environment

Score: 89.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3017 Total Patient Responses

Responsiveness of staff

Score: 89.68/100

  • Always

  • Usually

  • Sometimes

  • Never

2500 Total Patient Responses

Medication information

Score: 81.55/100

  • Always

  • Usually

  • Sometimes

  • Never

2729 Total Patient Responses

Food

Score: 87.39/100

  • Always

  • Usually

  • Sometimes

  • Never

2942 Total Patient Responses

Discharge information

Score: 73.55/100

  • Yes

  • No

2844 Total Patient Responses

Likely To Recommend Hospital

82.91%

895 Total Patient Responses

Overall Experience Score

7.65/10

895 Total Patient Responses

Reception staff

Score: 95.26/100

886 Total Patient Responses

Nursing staff

Score: 92.09/100

1002 Total Patient Responses

Doctors

Score: 87.77/100

944 Total Patient Responses

Pain management

Score: 86.79/100

840 Total Patient Responses

Emergency Unit environment

Score: 95.78/100

877 Total Patient Responses

Responsiveness of staff

Score: 88.33/100

831 Total Patient Responses

Medication information

Score: 84.66/100

828 Total Patient Responses

Prioritisation

Score: 75.71/100

1076 Total Patient Responses