×

Patient experience survey

1711

Happy Clients

2013

Surveys Completed

Life Pretoria North Surgical Centre

Reporting Period: 2024-03-14 - 2025-03-14

Likely To Recommend Hospital

91.7%

2013 Total Patient Responses

Overall Experience Score

8.49/10

2013 Total Patient Responses

Admission staff

Score: 96.32/100

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

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  • Yes

  • No

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  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

2037 Total Patient Responses

Nursing staff

Score: 89.89/100

  • Always

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2569 Total Patient Responses

Doctors

Score: 95.90/100

  • Always

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2294 Total Patient Responses

Pain management

Score: 91.99/100

  • Always

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1669 Total Patient Responses

Hospital environment

Score: 86.30/100

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2551 Total Patient Responses

Responsiveness of staff

Score: 88.29/100

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1643 Total Patient Responses

Medication information

Score: 72.88/100

  • Always

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1777 Total Patient Responses

Food

Score: 83.14/100

  • Always

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2319 Total Patient Responses

Discharge information

Score: 65.00/100

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

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2504 Total Patient Responses

Likely To Recommend Hospital

90.23%

1300 Total Patient Responses

Overall Experience Score

8.43/10

1300 Total Patient Responses

Reception staff

Score: 96.40/100

1277 Total Patient Responses

Nursing staff

Score: 95.22/100

1408 Total Patient Responses

Doctors

Score: 93.61/100

1350 Total Patient Responses

Pain management

Score: 93.03/100

1134 Total Patient Responses

Emergency Unit environment

Score: 97.75/100

1291 Total Patient Responses

Responsiveness of staff

Score: 93.69/100

1125 Total Patient Responses

Medication information

Score: 92.11/100

1179 Total Patient Responses

Prioritisation

Score: 80.27/100

1664 Total Patient Responses