×

Patient experience survey

1645

Happy Clients

1963

Surveys Completed

Life Pretoria North Surgical Centre

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

90.73%

1963 Total Patient Responses

Overall Experience Score

8.38/10

1963 Total Patient Responses

Admission staff

Score: 96.02/100

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

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  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • No

  • No

  • No

  • No

  • No

  • No

  • No

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  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

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  • No

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  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

  • No

2000 Total Patient Responses

Nursing staff

Score: 89.51/100

  • Always

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2523 Total Patient Responses

Doctors

Score: 94.71/100

  • Always

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2251 Total Patient Responses

Pain management

Score: 91.56/100

  • Always

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1682 Total Patient Responses

Hospital environment

Score: 87.32/100

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2509 Total Patient Responses

Responsiveness of staff

Score: 88.48/100

  • Always

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1645 Total Patient Responses

Medication information

Score: 70.23/100

  • Always

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1812 Total Patient Responses

Food

Score: 83.35/100

  • Always

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2336 Total Patient Responses

Discharge information

Score: 64.44/100

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

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  • Yes

  • Yes

  • Yes

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  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • No

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  • No

  • No

  • No

  • No

2399 Total Patient Responses

Likely To Recommend Hospital

89.72%

1109 Total Patient Responses

Overall Experience Score

8.33/10

1109 Total Patient Responses

Reception staff

Score: 95.60/100

1091 Total Patient Responses

Nursing staff

Score: 95.47/100

1193 Total Patient Responses

Doctors

Score: 92.74/100

1150 Total Patient Responses

Pain management

Score: 91.97/100

959 Total Patient Responses

Emergency Unit environment

Score: 97.99/100

1095 Total Patient Responses

Responsiveness of staff

Score: 93.10/100

942 Total Patient Responses

Medication information

Score: 91.12/100

991 Total Patient Responses

Prioritisation

Score: 80.11/100

1426 Total Patient Responses