Patient experience survey

2508

Happy Clients

2857

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-09-28 - 2026-09-28

Likely To Recommend Hospital

93.94%

2857 Total Patient Responses

Overall Experience Score

8.78/10

2857 Total Patient Responses

Admission staff

Score: 97.10/100

  • Yes

  • No

2876 Total Patient Responses

Nursing staff

Score: 92.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3573 Total Patient Responses

Doctors

Score: 98.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3113 Total Patient Responses

Pain management

Score: 94.18/100

  • Always

  • Usually

  • Sometimes

  • Never

2758 Total Patient Responses

Hospital environment

Score: 86.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3777 Total Patient Responses

Responsiveness of staff

Score: 89.67/100

  • Always

  • Usually

  • Sometimes

  • Never

2862 Total Patient Responses

Medication information

Score: 75.33/100

  • Always

  • Usually

  • Sometimes

  • Never

2757 Total Patient Responses

Food

Score: 85.93/100

  • Always

  • Usually

  • Sometimes

  • Never

3472 Total Patient Responses

Discharge information

Score: 76.29/100

  • Yes

  • No

3406 Total Patient Responses

Likely To Recommend Hospital

88.11%

1102 Total Patient Responses

Overall Experience Score

8.32/10

1102 Total Patient Responses

Reception staff

Score: 96.97/100

1089 Total Patient Responses

Nursing staff

Score: 94.81/100

1194 Total Patient Responses

Doctors

Score: 91.86/100

1155 Total Patient Responses

Pain management

Score: 91.02/100

991 Total Patient Responses

Emergency Unit environment

Score: 97.06/100

1089 Total Patient Responses

Responsiveness of staff

Score: 93.40/100

1015 Total Patient Responses

Medication information

Score: 89.29/100

943 Total Patient Responses

Prioritisation

Score: 82.06/100

1355 Total Patient Responses