Patient experience survey

2876

Happy Clients

3244

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-05-14 - 2025-05-14

Likely To Recommend Hospital

93.96%

3244 Total Patient Responses

Overall Experience Score

8.87/10

3244 Total Patient Responses

Admission staff

Score: 97.44/100

  • Yes

  • No

3273 Total Patient Responses

Nursing staff

Score: 91.70/100

  • Always

  • Usually

  • Sometimes

  • Never

4100 Total Patient Responses

Doctors

Score: 97.94/100

  • Always

  • Usually

  • Sometimes

  • Never

3549 Total Patient Responses

Pain management

Score: 93.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3164 Total Patient Responses

Hospital environment

Score: 86.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4322 Total Patient Responses

Responsiveness of staff

Score: 89.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3181 Total Patient Responses

Medication information

Score: 74.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3164 Total Patient Responses

Food

Score: 87.72/100

  • Always

  • Usually

  • Sometimes

  • Never

3898 Total Patient Responses

Discharge information

Score: 76.00/100

  • Yes

  • No

3887 Total Patient Responses

Likely To Recommend Hospital

87.23%

1362 Total Patient Responses

Overall Experience Score

8.26/10

1362 Total Patient Responses

Reception staff

Score: 95.22/100

1339 Total Patient Responses

Nursing staff

Score: 94.87/100

1465 Total Patient Responses

Doctors

Score: 92.91/100

1409 Total Patient Responses

Pain management

Score: 89.25/100

1237 Total Patient Responses

Emergency Unit environment

Score: 96.87/100

1341 Total Patient Responses

Responsiveness of staff

Score: 91.39/100

1255 Total Patient Responses

Medication information

Score: 89.41/100

1180 Total Patient Responses

Prioritisation

Score: 77.20/100

1709 Total Patient Responses