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Patient experience survey

2505

Happy Clients

2859

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-07-30 - 2026-07-30

Likely To Recommend Hospital

94.06%

2859 Total Patient Responses

Overall Experience Score

8.76/10

2859 Total Patient Responses

Admission staff

Score: 97.20/100

  • Yes

  • No

2880 Total Patient Responses

Nursing staff

Score: 92.68/100

  • Always

  • Usually

  • Sometimes

  • Never

3583 Total Patient Responses

Doctors

Score: 98.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3130 Total Patient Responses

Pain management

Score: 94.45/100

  • Always

  • Usually

  • Sometimes

  • Never

2752 Total Patient Responses

Hospital environment

Score: 86.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3781 Total Patient Responses

Responsiveness of staff

Score: 89.72/100

  • Always

  • Usually

  • Sometimes

  • Never

2860 Total Patient Responses

Medication information

Score: 75.72/100

  • Always

  • Usually

  • Sometimes

  • Never

2751 Total Patient Responses

Food

Score: 85.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3517 Total Patient Responses

Discharge information

Score: 75.99/100

  • Yes

  • No

3414 Total Patient Responses

Likely To Recommend Hospital

88.31%

1104 Total Patient Responses

Overall Experience Score

8.34/10

1104 Total Patient Responses

Reception staff

Score: 97.07/100

1093 Total Patient Responses

Nursing staff

Score: 94.61/100

1208 Total Patient Responses

Doctors

Score: 91.97/100

1158 Total Patient Responses

Pain management

Score: 90.51/100

991 Total Patient Responses

Emergency Unit environment

Score: 96.88/100

1090 Total Patient Responses

Responsiveness of staff

Score: 92.65/100

1020 Total Patient Responses

Medication information

Score: 89.45/100

948 Total Patient Responses

Prioritisation

Score: 82.02/100

1351 Total Patient Responses