Patient experience survey

2523

Happy Clients

2883

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-07-10 - 2026-07-10

Likely To Recommend Hospital

93.9%

2883 Total Patient Responses

Overall Experience Score

8.75/10

2883 Total Patient Responses

Admission staff

Score: 97.10/100

  • Yes

  • No

2903 Total Patient Responses

Nursing staff

Score: 92.63/100

  • Always

  • Usually

  • Sometimes

  • Never

3604 Total Patient Responses

Doctors

Score: 98.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3155 Total Patient Responses

Pain management

Score: 94.49/100

  • Always

  • Usually

  • Sometimes

  • Never

2771 Total Patient Responses

Hospital environment

Score: 86.44/100

  • Always

  • Usually

  • Sometimes

  • Never

3811 Total Patient Responses

Responsiveness of staff

Score: 89.68/100

  • Always

  • Usually

  • Sometimes

  • Never

2882 Total Patient Responses

Medication information

Score: 75.69/100

  • Always

  • Usually

  • Sometimes

  • Never

2791 Total Patient Responses

Food

Score: 85.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3545 Total Patient Responses

Discharge information

Score: 76.12/100

  • Yes

  • No

3450 Total Patient Responses

Likely To Recommend Hospital

87.84%

1135 Total Patient Responses

Overall Experience Score

8.3/10

1135 Total Patient Responses

Reception staff

Score: 97.06/100

1123 Total Patient Responses

Nursing staff

Score: 94.50/100

1244 Total Patient Responses

Doctors

Score: 91.76/100

1192 Total Patient Responses

Pain management

Score: 90.46/100

1017 Total Patient Responses

Emergency Unit environment

Score: 96.87/100

1119 Total Patient Responses

Responsiveness of staff

Score: 92.29/100

1050 Total Patient Responses

Medication information

Score: 89.14/100

976 Total Patient Responses

Prioritisation

Score: 81.69/100

1387 Total Patient Responses