Patient experience survey

2510

Happy Clients

2856

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-08-17 - 2026-08-17

Likely To Recommend Hospital

94.15%

2856 Total Patient Responses

Overall Experience Score

8.79/10

2856 Total Patient Responses

Admission staff

Score: 97.30/100

  • Yes

  • No

2878 Total Patient Responses

Nursing staff

Score: 92.79/100

  • Always

  • Usually

  • Sometimes

  • Never

3580 Total Patient Responses

Doctors

Score: 98.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3131 Total Patient Responses

Pain management

Score: 94.56/100

  • Always

  • Usually

  • Sometimes

  • Never

2750 Total Patient Responses

Hospital environment

Score: 86.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3784 Total Patient Responses

Responsiveness of staff

Score: 89.92/100

  • Always

  • Usually

  • Sometimes

  • Never

2864 Total Patient Responses

Medication information

Score: 75.70/100

  • Always

  • Usually

  • Sometimes

  • Never

2754 Total Patient Responses

Food

Score: 85.61/100

  • Always

  • Usually

  • Sometimes

  • Never

3498 Total Patient Responses

Discharge information

Score: 76.38/100

  • Yes

  • No

3409 Total Patient Responses

Likely To Recommend Hospital

88.18%

1083 Total Patient Responses

Overall Experience Score

8.35/10

1083 Total Patient Responses

Reception staff

Score: 97.01/100

1071 Total Patient Responses

Nursing staff

Score: 94.65/100

1181 Total Patient Responses

Doctors

Score: 92.18/100

1137 Total Patient Responses

Pain management

Score: 90.73/100

971 Total Patient Responses

Emergency Unit environment

Score: 97.01/100

1069 Total Patient Responses

Responsiveness of staff

Score: 92.87/100

996 Total Patient Responses

Medication information

Score: 89.62/100

925 Total Patient Responses

Prioritisation

Score: 82.04/100

1328 Total Patient Responses