Patient experience survey

2368

Happy Clients

2713

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2019-02-25 - 2020-02-25

Likely To Recommend Hospital

87.41%

2713 Total Patient Responses

Overall Experience Score

8.44/10

2713 Total Patient Responses

Admission Staff

Score: 96.05/100

  • Yes

  • No

2680 Total Patient Responses

Nursing Staff

Score: 88.33/100

2707 Total Patient Responses

Doctors

Score: 96.21/100

2704 Total Patient Responses

Pain Management

Score: 89.58/100

2431 Total Patient Responses

Hospital Environment

Score: 83.01/100

2633 Total Patient Responses

Responsiveness of Staff

Score: 85.72/100

2341 Total Patient Responses

Medication Information

Score: 70.51/100

2137 Total Patient Responses

Food

Score: 85.77/100

2577 Total Patient Responses

Discharge Information

Score: 68.82/100

2713 Total Patient Responses

Likely To Recommend Hospital

84.45%

165 Total Patient Responses

Overall Experience Score

8.15/10

165 Total Patient Responses

Reception Staff

Score: 94.51/100

164 Total Patient Responses

Nursing Staff

Score: 94.04/100

165 Total Patient Responses

Doctors

Score: 93.13/100

165 Total Patient Responses

Pain Management

Score: 92.47/100

146 Total Patient Responses

Emergency Unit Environment

Score: 95.73/100

164 Total Patient Responses

Responsiveness of Staff

Score: 92.81/100

153 Total Patient Responses

Medication Information

Score: 90.67/100

150 Total Patient Responses

PRIORITISATION

Score: 74.19/100

165 Total Patient Responses