Patient experience survey

2941

Happy Clients

3285

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

94.33%

3285 Total Patient Responses

Overall Experience Score

8.95/10

3285 Total Patient Responses

Admission staff

Score: 97.34/100

  • Yes

  • No

3320 Total Patient Responses

Nursing staff

Score: 92.63/100

  • Always

  • Usually

  • Sometimes

  • Never

4129 Total Patient Responses

Doctors

Score: 97.80/100

  • Always

  • Usually

  • Sometimes

  • Never

3603 Total Patient Responses

Pain management

Score: 93.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3213 Total Patient Responses

Hospital environment

Score: 87.02/100

  • Always

  • Usually

  • Sometimes

  • Never

4314 Total Patient Responses

Responsiveness of staff

Score: 89.85/100

  • Always

  • Usually

  • Sometimes

  • Never

3264 Total Patient Responses

Medication information

Score: 75.49/100

  • Always

  • Usually

  • Sometimes

  • Never

3259 Total Patient Responses

Food

Score: 89.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3934 Total Patient Responses

Discharge information

Score: 76.71/100

  • Yes

  • No

3943 Total Patient Responses

Likely To Recommend Hospital

84.89%

1403 Total Patient Responses

Overall Experience Score

7.97/10

1403 Total Patient Responses

Reception staff

Score: 96.09/100

1381 Total Patient Responses

Nursing staff

Score: 94.59/100

1530 Total Patient Responses

Doctors

Score: 90.12/100

1470 Total Patient Responses

Pain management

Score: 88.56/100

1250 Total Patient Responses

Emergency Unit environment

Score: 96.54/100

1386 Total Patient Responses

Responsiveness of staff

Score: 89.56/100

1284 Total Patient Responses

Medication information

Score: 89.53/100

1222 Total Patient Responses

Prioritisation

Score: 74.05/100

1763 Total Patient Responses