Patient experience survey

2518

Happy Clients

2867

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-08-19 - 2026-08-19

Likely To Recommend Hospital

94.15%

2867 Total Patient Responses

Overall Experience Score

8.79/10

2867 Total Patient Responses

Admission staff

Score: 97.29/100

  • Yes

  • No

2890 Total Patient Responses

Nursing staff

Score: 92.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3595 Total Patient Responses

Doctors

Score: 98.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3140 Total Patient Responses

Pain management

Score: 94.49/100

  • Always

  • Usually

  • Sometimes

  • Never

2765 Total Patient Responses

Hospital environment

Score: 86.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3799 Total Patient Responses

Responsiveness of staff

Score: 89.91/100

  • Always

  • Usually

  • Sometimes

  • Never

2874 Total Patient Responses

Medication information

Score: 75.73/100

  • Always

  • Usually

  • Sometimes

  • Never

2765 Total Patient Responses

Food

Score: 85.63/100

  • Always

  • Usually

  • Sometimes

  • Never

3510 Total Patient Responses

Discharge information

Score: 76.42/100

  • Yes

  • No

3421 Total Patient Responses

Likely To Recommend Hospital

88.38%

1084 Total Patient Responses

Overall Experience Score

8.37/10

1084 Total Patient Responses

Reception staff

Score: 96.92/100

1072 Total Patient Responses

Nursing staff

Score: 94.72/100

1181 Total Patient Responses

Doctors

Score: 92.24/100

1136 Total Patient Responses

Pain management

Score: 91.03/100

970 Total Patient Responses

Emergency Unit environment

Score: 97.10/100

1070 Total Patient Responses

Responsiveness of staff

Score: 93.07/100

996 Total Patient Responses

Medication information

Score: 89.74/100

926 Total Patient Responses

Prioritisation

Score: 82.15/100

1326 Total Patient Responses