Patient experience survey

2572

Happy Clients

2929

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-11-07 - 2026-11-07

Likely To Recommend Hospital

94.06%

2929 Total Patient Responses

Overall Experience Score

8.78/10

2929 Total Patient Responses

Admission staff

Score: 96.94/100

  • Yes

  • No

2953 Total Patient Responses

Nursing staff

Score: 92.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3661 Total Patient Responses

Doctors

Score: 98.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3206 Total Patient Responses

Pain management

Score: 94.33/100

  • Always

  • Usually

  • Sometimes

  • Never

2829 Total Patient Responses

Hospital environment

Score: 86.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3894 Total Patient Responses

Responsiveness of staff

Score: 89.24/100

  • Always

  • Usually

  • Sometimes

  • Never

2949 Total Patient Responses

Medication information

Score: 75.26/100

  • Always

  • Usually

  • Sometimes

  • Never

2840 Total Patient Responses

Food

Score: 82.61/100

  • Always

  • Yes

  • No

  • Usually

  • Sometimes

  • Never

3509 Total Patient Responses

Discharge information

Score: 75.91/100

  • Yes

  • No

3504 Total Patient Responses

Likely To Recommend Hospital

89.27%

1128 Total Patient Responses

Overall Experience Score

8.4/10

1128 Total Patient Responses

Reception staff

Score: 97.21/100

1112 Total Patient Responses

Nursing staff

Score: 95.36/100

1213 Total Patient Responses

Doctors

Score: 92.17/100

1175 Total Patient Responses

Pain management

Score: 91.99/100

1011 Total Patient Responses

Emergency Unit environment

Score: 97.13/100

1114 Total Patient Responses

Responsiveness of staff

Score: 93.42/100

1033 Total Patient Responses

Medication information

Score: 89.57/100

968 Total Patient Responses

Prioritisation

Score: 82.04/100

1390 Total Patient Responses