Patient experience survey

2533

Happy Clients

2887

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-10-18 - 2026-10-18

Likely To Recommend Hospital

93.94%

2887 Total Patient Responses

Overall Experience Score

8.77/10

2887 Total Patient Responses

Admission staff

Score: 97.01/100

  • Yes

  • No

2910 Total Patient Responses

Nursing staff

Score: 92.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3610 Total Patient Responses

Doctors

Score: 98.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3148 Total Patient Responses

Pain management

Score: 94.11/100

  • Always

  • Usually

  • Sometimes

  • Never

2785 Total Patient Responses

Hospital environment

Score: 86.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3823 Total Patient Responses

Responsiveness of staff

Score: 89.26/100

  • Always

  • Usually

  • Sometimes

  • Never

2908 Total Patient Responses

Medication information

Score: 74.85/100

  • Always

  • Usually

  • Sometimes

  • Never

2795 Total Patient Responses

Food

Score: 85.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3526 Total Patient Responses

Discharge information

Score: 75.67/100

  • Yes

  • No

3448 Total Patient Responses

Likely To Recommend Hospital

88.67%

1112 Total Patient Responses

Overall Experience Score

8.36/10

1112 Total Patient Responses

Reception staff

Score: 97.09/100

1099 Total Patient Responses

Nursing staff

Score: 95.17/100

1202 Total Patient Responses

Doctors

Score: 92.16/100

1164 Total Patient Responses

Pain management

Score: 91.24/100

1004 Total Patient Responses

Emergency Unit environment

Score: 97.18/100

1099 Total Patient Responses

Responsiveness of staff

Score: 93.48/100

1027 Total Patient Responses

Medication information

Score: 89.33/100

956 Total Patient Responses

Prioritisation

Score: 82.39/100

1369 Total Patient Responses