Patient experience survey

2543

Happy Clients

2904

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-04-17 - 2026-04-17

Likely To Recommend Hospital

93.91%

2904 Total Patient Responses

Overall Experience Score

8.75/10

2904 Total Patient Responses

Admission staff

Score: 96.87/100

  • Yes

  • No

2943 Total Patient Responses

Nursing staff

Score: 92.44/100

  • Always

  • Usually

  • Sometimes

  • Never

3645 Total Patient Responses

Doctors

Score: 98.17/100

  • Always

  • Usually

  • Sometimes

  • Never

3187 Total Patient Responses

Pain management

Score: 94.30/100

  • Always

  • Usually

  • Sometimes

  • Never

2809 Total Patient Responses

Hospital environment

Score: 86.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3859 Total Patient Responses

Responsiveness of staff

Score: 89.53/100

  • Always

  • Usually

  • Sometimes

  • Never

2910 Total Patient Responses

Medication information

Score: 75.00/100

  • Always

  • Usually

  • Sometimes

  • Never

2887 Total Patient Responses

Food

Score: 84.94/100

  • Always

  • Usually

  • Sometimes

  • Never

3580 Total Patient Responses

Discharge information

Score: 75.84/100

  • Yes

  • No

3515 Total Patient Responses

Likely To Recommend Hospital

87.51%

1177 Total Patient Responses

Overall Experience Score

8.26/10

1177 Total Patient Responses

Reception staff

Score: 96.14/100

1165 Total Patient Responses

Nursing staff

Score: 95.02/100

1279 Total Patient Responses

Doctors

Score: 92.47/100

1237 Total Patient Responses

Pain management

Score: 90.92/100

1057 Total Patient Responses

Emergency Unit environment

Score: 97.25/100

1162 Total Patient Responses

Responsiveness of staff

Score: 92.27/100

1086 Total Patient Responses

Medication information

Score: 88.86/100

1032 Total Patient Responses

Prioritisation

Score: 80.58/100

1446 Total Patient Responses