Patient experience survey

2412

Happy Clients

2768

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2018-12-15 - 2019-12-15

Likely To Recommend Hospital

87.06%

2768 Total Patient Responses

Overall Experience Score

8.40/10

2768 Total Patient Responses

Admission Staff

Score: 96.05/100

  • Yes

  • No

2737 Total Patient Responses

Nursing Staff

Score: 88.03/100

2762 Total Patient Responses

Doctors

Score: 96.19/100

2756 Total Patient Responses

Pain Management

Score: 89.71/100

2475 Total Patient Responses

Hospital Environment

Score: 82.76/100

2690 Total Patient Responses

Responsiveness of Staff

Score: 85.08/100

2378 Total Patient Responses

Medication Information

Score: 70.52/100

2172 Total Patient Responses

Food

Score: 85.97/100

2625 Total Patient Responses

Discharge Information

Score: 68.59/100

2768 Total Patient Responses

Likely To Recommend Hospital

84.35%

164 Total Patient Responses

Overall Experience Score

8.11/10

164 Total Patient Responses

Reception Staff

Score: 93.21/100

162 Total Patient Responses

Nursing Staff

Score: 93.71/100

164 Total Patient Responses

Doctors

Score: 90.78/100

164 Total Patient Responses

Pain Management

Score: 90.91/100

143 Total Patient Responses

Emergency Unit Environment

Score: 96.32/100

163 Total Patient Responses

Responsiveness of Staff

Score: 91.56/100

154 Total Patient Responses

Medication Information

Score: 87.50/100

144 Total Patient Responses

PRIORITISATION

Score: 73.42/100

161 Total Patient Responses