Patient experience survey

2901

Happy Clients

3256

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-02-06 - 2025-02-06

Likely To Recommend Hospital

94.04%

3256 Total Patient Responses

Overall Experience Score

8.91/10

3256 Total Patient Responses

Admission staff

Score: 97.20/100

  • Yes

  • No

3289 Total Patient Responses

Nursing staff

Score: 92.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4104 Total Patient Responses

Doctors

Score: 97.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3568 Total Patient Responses

Pain management

Score: 93.83/100

  • Always

  • Usually

  • Sometimes

  • Never

3178 Total Patient Responses

Hospital environment

Score: 86.41/100

  • Always

  • Usually

  • Sometimes

  • Never

4286 Total Patient Responses

Responsiveness of staff

Score: 89.63/100

  • Always

  • Usually

  • Sometimes

  • Never

3202 Total Patient Responses

Medication information

Score: 75.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3171 Total Patient Responses

Food

Score: 88.82/100

  • Always

  • Usually

  • Sometimes

  • Never

3882 Total Patient Responses

Discharge information

Score: 76.69/100

  • Yes

  • No

3890 Total Patient Responses

Likely To Recommend Hospital

85.43%

1393 Total Patient Responses

Overall Experience Score

8.07/10

1393 Total Patient Responses

Reception staff

Score: 95.84/100

1371 Total Patient Responses

Nursing staff

Score: 94.51/100

1511 Total Patient Responses

Doctors

Score: 90.72/100

1453 Total Patient Responses

Pain management

Score: 88.78/100

1248 Total Patient Responses

Emergency Unit environment

Score: 96.44/100

1376 Total Patient Responses

Responsiveness of staff

Score: 90.36/100

1276 Total Patient Responses

Medication information

Score: 89.43/100

1211 Total Patient Responses

Prioritisation

Score: 75.50/100

1754 Total Patient Responses