Patient experience survey

2535

Happy Clients

2896

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-06-10 - 2026-06-10

Likely To Recommend Hospital

93.68%

2896 Total Patient Responses

Overall Experience Score

8.75/10

2896 Total Patient Responses

Admission staff

Score: 97.11/100

  • Yes

  • No

2921 Total Patient Responses

Nursing staff

Score: 92.45/100

  • Always

  • Usually

  • Sometimes

  • Never

3626 Total Patient Responses

Doctors

Score: 98.29/100

  • Always

  • Usually

  • Sometimes

  • Never

3172 Total Patient Responses

Pain management

Score: 94.48/100

  • Always

  • Usually

  • Sometimes

  • Never

2789 Total Patient Responses

Hospital environment

Score: 86.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3833 Total Patient Responses

Responsiveness of staff

Score: 89.41/100

  • Always

  • Usually

  • Sometimes

  • Never

2915 Total Patient Responses

Medication information

Score: 75.20/100

  • Always

  • Usually

  • Sometimes

  • Never

2832 Total Patient Responses

Food

Score: 84.93/100

  • Always

  • Usually

  • Sometimes

  • Never

3561 Total Patient Responses

Discharge information

Score: 75.95/100

  • Yes

  • No

3473 Total Patient Responses

Likely To Recommend Hospital

87.63%

1132 Total Patient Responses

Overall Experience Score

8.31/10

1132 Total Patient Responses

Reception staff

Score: 97.14/100

1120 Total Patient Responses

Nursing staff

Score: 94.63/100

1233 Total Patient Responses

Doctors

Score: 92.00/100

1188 Total Patient Responses

Pain management

Score: 90.53/100

1014 Total Patient Responses

Emergency Unit environment

Score: 96.77/100

1115 Total Patient Responses

Responsiveness of staff

Score: 92.36/100

1047 Total Patient Responses

Medication information

Score: 89.30/100

981 Total Patient Responses

Prioritisation

Score: 81.78/100

1380 Total Patient Responses