Patient experience survey

2558

Happy Clients

2923

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-05-01 - 2026-05-01

Likely To Recommend Hospital

93.87%

2923 Total Patient Responses

Overall Experience Score

8.75/10

2923 Total Patient Responses

Admission staff

Score: 96.98/100

  • Yes

  • No

2961 Total Patient Responses

Nursing staff

Score: 92.37/100

  • Always

  • Usually

  • Sometimes

  • Never

3664 Total Patient Responses

Doctors

Score: 98.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3195 Total Patient Responses

Pain management

Score: 94.42/100

  • Always

  • Usually

  • Sometimes

  • Never

2823 Total Patient Responses

Hospital environment

Score: 86.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3868 Total Patient Responses

Responsiveness of staff

Score: 89.49/100

  • Always

  • Usually

  • Sometimes

  • Never

2925 Total Patient Responses

Medication information

Score: 75.32/100

  • Always

  • Usually

  • Sometimes

  • Never

2894 Total Patient Responses

Food

Score: 85.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3600 Total Patient Responses

Discharge information

Score: 76.19/100

  • Yes

  • No

3529 Total Patient Responses

Likely To Recommend Hospital

87.76%

1143 Total Patient Responses

Overall Experience Score

8.3/10

1143 Total Patient Responses

Reception staff

Score: 96.38/100

1134 Total Patient Responses

Nursing staff

Score: 94.89/100

1244 Total Patient Responses

Doctors

Score: 92.37/100

1201 Total Patient Responses

Pain management

Score: 90.85/100

1027 Total Patient Responses

Emergency Unit environment

Score: 97.07/100

1128 Total Patient Responses

Responsiveness of staff

Score: 92.33/100

1056 Total Patient Responses

Medication information

Score: 88.90/100

1000 Total Patient Responses

Prioritisation

Score: 81.07/100

1395 Total Patient Responses