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Patient experience survey

2517

Happy Clients

2861

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-09-08 - 2026-09-08

Likely To Recommend Hospital

94.02%

2861 Total Patient Responses

Overall Experience Score

8.79/10

2861 Total Patient Responses

Admission staff

Score: 97.29/100

  • Yes

  • No

2879 Total Patient Responses

Nursing staff

Score: 92.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3587 Total Patient Responses

Doctors

Score: 98.34/100

  • Always

  • Usually

  • Sometimes

  • Never

3117 Total Patient Responses

Pain management

Score: 94.29/100

  • Always

  • Usually

  • Sometimes

  • Never

2758 Total Patient Responses

Hospital environment

Score: 86.32/100

  • Always

  • Usually

  • Sometimes

  • Never

3801 Total Patient Responses

Responsiveness of staff

Score: 89.92/100

  • Always

  • Usually

  • Sometimes

  • Never

2857 Total Patient Responses

Medication information

Score: 75.73/100

  • Always

  • Usually

  • Sometimes

  • Never

2761 Total Patient Responses

Food

Score: 85.80/100

  • Always

  • Usually

  • Sometimes

  • Never

3493 Total Patient Responses

Discharge information

Score: 76.20/100

  • Yes

  • No

3413 Total Patient Responses

Likely To Recommend Hospital

88.15%

1097 Total Patient Responses

Overall Experience Score

8.3/10

1097 Total Patient Responses

Reception staff

Score: 97.05/100

1084 Total Patient Responses

Nursing staff

Score: 94.68/100

1194 Total Patient Responses

Doctors

Score: 91.96/100

1152 Total Patient Responses

Pain management

Score: 90.85/100

984 Total Patient Responses

Emergency Unit environment

Score: 96.96/100

1084 Total Patient Responses

Responsiveness of staff

Score: 93.23/100

1005 Total Patient Responses

Medication information

Score: 89.10/100

936 Total Patient Responses

Prioritisation

Score: 81.87/100

1344 Total Patient Responses