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Patient experience survey

2555

Happy Clients

2909

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-05-21 - 2026-05-21

Likely To Recommend Hospital

94.05%

2909 Total Patient Responses

Overall Experience Score

8.78/10

2909 Total Patient Responses

Admission staff

Score: 97.09/100

  • Yes

  • No

2941 Total Patient Responses

Nursing staff

Score: 92.57/100

  • Always

  • Usually

  • Sometimes

  • Never

3633 Total Patient Responses

Doctors

Score: 98.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3177 Total Patient Responses

Pain management

Score: 94.56/100

  • Always

  • Usually

  • Sometimes

  • Never

2803 Total Patient Responses

Hospital environment

Score: 86.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3844 Total Patient Responses

Responsiveness of staff

Score: 89.76/100

  • Always

  • Usually

  • Sometimes

  • Never

2924 Total Patient Responses

Medication information

Score: 75.86/100

  • Always

  • Usually

  • Sometimes

  • Never

2859 Total Patient Responses

Food

Score: 84.99/100

  • Always

  • Usually

  • Sometimes

  • Never

3568 Total Patient Responses

Discharge information

Score: 76.52/100

  • Yes

  • No

3491 Total Patient Responses

Likely To Recommend Hospital

87.94%

1136 Total Patient Responses

Overall Experience Score

8.33/10

1136 Total Patient Responses

Reception staff

Score: 96.80/100

1126 Total Patient Responses

Nursing staff

Score: 94.81/100

1236 Total Patient Responses

Doctors

Score: 92.36/100

1193 Total Patient Responses

Pain management

Score: 90.86/100

1018 Total Patient Responses

Emergency Unit environment

Score: 97.05/100

1120 Total Patient Responses

Responsiveness of staff

Score: 92.67/100

1051 Total Patient Responses

Medication information

Score: 89.05/100

986 Total Patient Responses

Prioritisation

Score: 81.47/100

1386 Total Patient Responses