Patient experience survey

2870

Happy Clients

3250

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-07-11 - 2025-07-11

Likely To Recommend Hospital

93.57%

3250 Total Patient Responses

Overall Experience Score

8.83/10

3250 Total Patient Responses

Admission staff

Score: 97.11/100

  • Yes

  • No

3296 Total Patient Responses

Nursing staff

Score: 91.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4120 Total Patient Responses

Doctors

Score: 98.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3564 Total Patient Responses

Pain management

Score: 93.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3187 Total Patient Responses

Hospital environment

Score: 85.93/100

  • Always

  • Usually

  • Sometimes

  • Never

4355 Total Patient Responses

Responsiveness of staff

Score: 89.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3177 Total Patient Responses

Medication information

Score: 73.67/100

  • Always

  • Usually

  • Sometimes

  • Never

3189 Total Patient Responses

Food

Score: 87.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3926 Total Patient Responses

Discharge information

Score: 75.40/100

  • Yes

  • No

3919 Total Patient Responses

Likely To Recommend Hospital

86.63%

1354 Total Patient Responses

Overall Experience Score

8.23/10

1354 Total Patient Responses

Reception staff

Score: 94.67/100

1333 Total Patient Responses

Nursing staff

Score: 94.81/100

1457 Total Patient Responses

Doctors

Score: 93.43/100

1396 Total Patient Responses

Pain management

Score: 89.83/100

1229 Total Patient Responses

Emergency Unit environment

Score: 96.77/100

1333 Total Patient Responses

Responsiveness of staff

Score: 91.20/100

1239 Total Patient Responses

Medication information

Score: 88.73/100

1180 Total Patient Responses

Prioritisation

Score: 76.77/100

1690 Total Patient Responses