Patient experience survey

2321

Happy Clients

2627

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2018-04-19 - 2019-04-19

Likely To Recommend Hospital

88.03%

2627 Total Patient Responses

Overall Experience Score

8.49/10

2627 Total Patient Responses

Admission Staff

Score: 96.68/100

  • Yes

  • No

2607 Total Patient Responses

Nursing Staff

Score: 88.80/100

2626 Total Patient Responses

Doctors

Score: 96.28/100

2613 Total Patient Responses

Pain Management

Score: 90.62/100

2345 Total Patient Responses

Hospital Environment

Score: 83.53/100

2544 Total Patient Responses

Responsiveness of Staff

Score: 85.16/100

2245 Total Patient Responses

Medication Information

Score: 71.49/100

2067 Total Patient Responses

Food

Score: 87.71/100

2481 Total Patient Responses

Discharge Information

Score: 70.67/100

2627 Total Patient Responses

Likely To Recommend Hospital

82.92%

160 Total Patient Responses

Overall Experience Score

7.99/10

160 Total Patient Responses

Reception Staff

Score: 94.87/100

156 Total Patient Responses

Nursing Staff

Score: 92.98/100

159 Total Patient Responses

Doctors

Score: 88.35/100

159 Total Patient Responses

Pain Management

Score: 89.78/100

137 Total Patient Responses

Emergency Unit Environment

Score: 98.05/100

154 Total Patient Responses

Responsiveness of Staff

Score: 91.84/100

147 Total Patient Responses

Medication Information

Score: 85.19/100

135 Total Patient Responses

PRIORITISATION

Score: 72.62/100

156 Total Patient Responses