Patient experience survey

2886

Happy Clients

3254

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-06-29 - 2025-06-29

Likely To Recommend Hospital

93.7%

3254 Total Patient Responses

Overall Experience Score

8.87/10

3254 Total Patient Responses

Admission staff

Score: 97.15/100

  • Yes

  • No

3297 Total Patient Responses

Nursing staff

Score: 91.82/100

  • Always

  • Usually

  • Sometimes

  • Never

4112 Total Patient Responses

Doctors

Score: 98.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3565 Total Patient Responses

Pain management

Score: 93.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3190 Total Patient Responses

Hospital environment

Score: 86.19/100

  • Always

  • Usually

  • Sometimes

  • Never

4344 Total Patient Responses

Responsiveness of staff

Score: 89.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3161 Total Patient Responses

Medication information

Score: 73.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3182 Total Patient Responses

Food

Score: 87.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3912 Total Patient Responses

Discharge information

Score: 75.63/100

  • Yes

  • No

3918 Total Patient Responses

Likely To Recommend Hospital

86.63%

1369 Total Patient Responses

Overall Experience Score

8.23/10

1369 Total Patient Responses

Reception staff

Score: 94.65/100

1347 Total Patient Responses

Nursing staff

Score: 94.84/100

1472 Total Patient Responses

Doctors

Score: 93.49/100

1413 Total Patient Responses

Pain management

Score: 89.80/100

1245 Total Patient Responses

Emergency Unit environment

Score: 96.88/100

1348 Total Patient Responses

Responsiveness of staff

Score: 91.31/100

1255 Total Patient Responses

Medication information

Score: 88.75/100

1191 Total Patient Responses

Prioritisation

Score: 76.64/100

1711 Total Patient Responses