Patient experience survey

2594

Happy Clients

2964

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-03-21 - 2026-03-21

Likely To Recommend Hospital

93.69%

2964 Total Patient Responses

Overall Experience Score

8.75/10

2964 Total Patient Responses

Admission staff

Score: 96.99/100

  • Yes

  • No

3005 Total Patient Responses

Nursing staff

Score: 92.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3727 Total Patient Responses

Doctors

Score: 98.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3248 Total Patient Responses

Pain management

Score: 94.25/100

  • Always

  • Usually

  • Sometimes

  • Never

2879 Total Patient Responses

Hospital environment

Score: 86.78/100

  • Always

  • Usually

  • Sometimes

  • Never

3939 Total Patient Responses

Responsiveness of staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

2953 Total Patient Responses

Medication information

Score: 74.96/100

  • Always

  • Usually

  • Sometimes

  • Never

2934 Total Patient Responses

Food

Score: 85.37/100

  • Always

  • Usually

  • Sometimes

  • Never

3637 Total Patient Responses

Discharge information

Score: 75.73/100

  • Yes

  • No

3575 Total Patient Responses

Likely To Recommend Hospital

87.35%

1193 Total Patient Responses

Overall Experience Score

8.25/10

1193 Total Patient Responses

Reception staff

Score: 96.18/100

1179 Total Patient Responses

Nursing staff

Score: 94.84/100

1299 Total Patient Responses

Doctors

Score: 92.42/100

1249 Total Patient Responses

Pain management

Score: 90.72/100

1067 Total Patient Responses

Emergency Unit environment

Score: 97.20/100

1179 Total Patient Responses

Responsiveness of staff

Score: 92.20/100

1090 Total Patient Responses

Medication information

Score: 88.49/100

1051 Total Patient Responses

Prioritisation

Score: 80.38/100

1465 Total Patient Responses