Patient experience survey

2812

Happy Clients

3182

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-09-10 - 2025-09-10

Likely To Recommend Hospital

93.69%

3182 Total Patient Responses

Overall Experience Score

8.84/10

3182 Total Patient Responses

Admission staff

Score: 96.96/100

  • Yes

  • No

3233 Total Patient Responses

Nursing staff

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

4017 Total Patient Responses

Doctors

Score: 98.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3499 Total Patient Responses

Pain management

Score: 94.39/100

  • Always

  • Usually

  • Sometimes

  • Never

3099 Total Patient Responses

Hospital environment

Score: 86.59/100

  • Always

  • Usually

  • Sometimes

  • Never

4248 Total Patient Responses

Responsiveness of staff

Score: 89.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3122 Total Patient Responses

Medication information

Score: 74.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3136 Total Patient Responses

Food

Score: 86.64/100

  • Always

  • Usually

  • Sometimes

  • Never

3867 Total Patient Responses

Discharge information

Score: 75.52/100

  • Yes

  • No

3840 Total Patient Responses

Likely To Recommend Hospital

86.44%

1313 Total Patient Responses

Overall Experience Score

8.2/10

1313 Total Patient Responses

Reception staff

Score: 94.91/100

1297 Total Patient Responses

Nursing staff

Score: 94.85/100

1423 Total Patient Responses

Doctors

Score: 92.80/100

1366 Total Patient Responses

Pain management

Score: 89.59/100

1191 Total Patient Responses

Emergency Unit environment

Score: 97.30/100

1296 Total Patient Responses

Responsiveness of staff

Score: 91.06/100

1208 Total Patient Responses

Medication information

Score: 88.74/100

1146 Total Patient Responses

Prioritisation

Score: 77.30/100

1636 Total Patient Responses