Patient experience survey

2585

Happy Clients

2960

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

93.61%

2960 Total Patient Responses

Overall Experience Score

8.74/10

2960 Total Patient Responses

Admission staff

Score: 97.06/100

  • Yes

  • No

3003 Total Patient Responses

Nursing staff

Score: 92.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3729 Total Patient Responses

Doctors

Score: 98.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3244 Total Patient Responses

Pain management

Score: 94.21/100

  • Always

  • Usually

  • Sometimes

  • Never

2882 Total Patient Responses

Hospital environment

Score: 86.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3950 Total Patient Responses

Responsiveness of staff

Score: 89.53/100

  • Always

  • Usually

  • Sometimes

  • Never

2942 Total Patient Responses

Medication information

Score: 74.57/100

  • Always

  • Usually

  • Sometimes

  • Never

2927 Total Patient Responses

Food

Score: 85.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3639 Total Patient Responses

Discharge information

Score: 75.74/100

  • Yes

  • No

3564 Total Patient Responses

Likely To Recommend Hospital

87.18%

1201 Total Patient Responses

Overall Experience Score

8.23/10

1201 Total Patient Responses

Reception staff

Score: 95.96/100

1187 Total Patient Responses

Nursing staff

Score: 94.77/100

1308 Total Patient Responses

Doctors

Score: 92.30/100

1258 Total Patient Responses

Pain management

Score: 90.63/100

1078 Total Patient Responses

Emergency Unit environment

Score: 97.14/100

1187 Total Patient Responses

Responsiveness of staff

Score: 92.16/100

1097 Total Patient Responses

Medication information

Score: 88.29/100

1059 Total Patient Responses

Prioritisation

Score: 80.26/100

1475 Total Patient Responses