Patient experience survey

2857

Happy Clients

3230

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

93.81%

3230 Total Patient Responses

Overall Experience Score

8.85/10

3230 Total Patient Responses

Admission staff

Score: 97.40/100

  • Yes

  • No

3261 Total Patient Responses

Nursing staff

Score: 91.61/100

  • Always

  • Usually

  • Sometimes

  • Never

4085 Total Patient Responses

Doctors

Score: 97.95/100

  • Always

  • Usually

  • Sometimes

  • Never

3530 Total Patient Responses

Pain management

Score: 93.66/100

  • Always

  • Usually

  • Sometimes

  • Never

3145 Total Patient Responses

Hospital environment

Score: 86.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4306 Total Patient Responses

Responsiveness of staff

Score: 89.38/100

  • Always

  • Usually

  • Sometimes

  • Never

3164 Total Patient Responses

Medication information

Score: 74.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3152 Total Patient Responses

Food

Score: 87.63/100

  • Always

  • Usually

  • Sometimes

  • Never

3885 Total Patient Responses

Discharge information

Score: 75.80/100

  • Yes

  • No

3873 Total Patient Responses

Likely To Recommend Hospital

87.05%

1352 Total Patient Responses

Overall Experience Score

8.26/10

1352 Total Patient Responses

Reception staff

Score: 94.96/100

1329 Total Patient Responses

Nursing staff

Score: 94.91/100

1454 Total Patient Responses

Doctors

Score: 92.98/100

1397 Total Patient Responses

Pain management

Score: 89.47/100

1225 Total Patient Responses

Emergency Unit environment

Score: 96.84/100

1331 Total Patient Responses

Responsiveness of staff

Score: 91.38/100

1241 Total Patient Responses

Medication information

Score: 89.36/100

1175 Total Patient Responses

Prioritisation

Score: 76.97/100

1696 Total Patient Responses