Patient experience survey

2878

Happy Clients

3249

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

93.84%

3249 Total Patient Responses

Overall Experience Score

8.85/10

3249 Total Patient Responses

Admission staff

Score: 97.29/100

  • Yes

  • No

3286 Total Patient Responses

Nursing staff

Score: 91.69/100

  • Always

  • Usually

  • Sometimes

  • Never

4104 Total Patient Responses

Doctors

Score: 97.95/100

  • Always

  • Usually

  • Sometimes

  • Never

3557 Total Patient Responses

Pain management

Score: 93.75/100

  • Always

  • Usually

  • Sometimes

  • Never

3175 Total Patient Responses

Hospital environment

Score: 86.16/100

  • Always

  • Usually

  • Sometimes

  • Never

4336 Total Patient Responses

Responsiveness of staff

Score: 89.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3169 Total Patient Responses

Medication information

Score: 74.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3164 Total Patient Responses

Food

Score: 87.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3909 Total Patient Responses

Discharge information

Score: 75.58/100

  • Yes

  • No

3908 Total Patient Responses

Likely To Recommend Hospital

86.86%

1362 Total Patient Responses

Overall Experience Score

8.25/10

1362 Total Patient Responses

Reception staff

Score: 94.55/100

1340 Total Patient Responses

Nursing staff

Score: 94.85/100

1467 Total Patient Responses

Doctors

Score: 93.57/100

1403 Total Patient Responses

Pain management

Score: 89.80/100

1235 Total Patient Responses

Emergency Unit environment

Score: 96.80/100

1342 Total Patient Responses

Responsiveness of staff

Score: 91.19/100

1248 Total Patient Responses

Medication information

Score: 89.20/100

1185 Total Patient Responses

Prioritisation

Score: 76.62/100

1707 Total Patient Responses