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Patient experience survey

2576

Happy Clients

2942

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-04-10 - 2026-04-10

Likely To Recommend Hospital

93.89%

2942 Total Patient Responses

Overall Experience Score

8.76/10

2942 Total Patient Responses

Admission staff

Score: 96.96/100

  • Yes

  • No

2977 Total Patient Responses

Nursing staff

Score: 92.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3702 Total Patient Responses

Doctors

Score: 98.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3228 Total Patient Responses

Pain management

Score: 94.31/100

  • Always

  • Usually

  • Sometimes

  • Never

2847 Total Patient Responses

Hospital environment

Score: 86.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3909 Total Patient Responses

Responsiveness of staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

2946 Total Patient Responses

Medication information

Score: 74.74/100

  • Always

  • Usually

  • Sometimes

  • Never

2927 Total Patient Responses

Food

Score: 84.92/100

  • Always

  • Usually

  • Sometimes

  • Never

3630 Total Patient Responses

Discharge information

Score: 75.56/100

  • Yes

  • No

3566 Total Patient Responses

Likely To Recommend Hospital

87.54%

1188 Total Patient Responses

Overall Experience Score

8.25/10

1188 Total Patient Responses

Reception staff

Score: 96.26/100

1176 Total Patient Responses

Nursing staff

Score: 94.92/100

1294 Total Patient Responses

Doctors

Score: 92.63/100

1248 Total Patient Responses

Pain management

Score: 91.00/100

1067 Total Patient Responses

Emergency Unit environment

Score: 97.27/100

1173 Total Patient Responses

Responsiveness of staff

Score: 92.22/100

1093 Total Patient Responses

Medication information

Score: 88.80/100

1045 Total Patient Responses

Prioritisation

Score: 80.58/100

1460 Total Patient Responses