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Patient experience survey

2922

Happy Clients

3292

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

93.96%

3292 Total Patient Responses

Overall Experience Score

8.88/10

3292 Total Patient Responses

Admission staff

Score: 97.51/100

  • Yes

  • No

3319 Total Patient Responses

Nursing staff

Score: 91.74/100

  • Always

  • Usually

  • Sometimes

  • Never

4160 Total Patient Responses

Doctors

Score: 98.01/100

  • Always

  • Usually

  • Sometimes

  • Never

3597 Total Patient Responses

Pain management

Score: 93.77/100

  • Always

  • Usually

  • Sometimes

  • Never

3206 Total Patient Responses

Hospital environment

Score: 86.04/100

  • Always

  • Usually

  • Sometimes

  • Never

4384 Total Patient Responses

Responsiveness of staff

Score: 89.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3236 Total Patient Responses

Medication information

Score: 74.37/100

  • Always

  • Usually

  • Sometimes

  • Never

3219 Total Patient Responses

Food

Score: 87.77/100

  • Always

  • Usually

  • Sometimes

  • Never

3952 Total Patient Responses

Discharge information

Score: 76.08/100

  • Yes

  • No

3943 Total Patient Responses

Likely To Recommend Hospital

86.48%

1376 Total Patient Responses

Overall Experience Score

8.22/10

1376 Total Patient Responses

Reception staff

Score: 95.19/100

1352 Total Patient Responses

Nursing staff

Score: 94.37/100

1492 Total Patient Responses

Doctors

Score: 92.06/100

1427 Total Patient Responses

Pain management

Score: 88.69/100

1247 Total Patient Responses

Emergency Unit environment

Score: 96.83/100

1355 Total Patient Responses

Responsiveness of staff

Score: 90.79/100

1270 Total Patient Responses

Medication information

Score: 89.27/100

1193 Total Patient Responses

Prioritisation

Score: 76.71/100

1721 Total Patient Responses