Patient experience survey

2844

Happy Clients

3225

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-07-31 - 2025-07-31

Likely To Recommend Hospital

93.55%

3225 Total Patient Responses

Overall Experience Score

8.82/10

3225 Total Patient Responses

Admission staff

Score: 97.07/100

  • Yes

  • No

3274 Total Patient Responses

Nursing staff

Score: 91.70/100

  • Always

  • Usually

  • Sometimes

  • Never

4081 Total Patient Responses

Doctors

Score: 98.17/100

  • Always

  • Usually

  • Sometimes

  • Never

3534 Total Patient Responses

Pain management

Score: 94.14/100

  • Always

  • Usually

  • Sometimes

  • Never

3158 Total Patient Responses

Hospital environment

Score: 86.28/100

  • Always

  • Usually

  • Sometimes

  • Never

4323 Total Patient Responses

Responsiveness of staff

Score: 89.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3167 Total Patient Responses

Medication information

Score: 73.89/100

  • Always

  • Usually

  • Sometimes

  • Never

3175 Total Patient Responses

Food

Score: 87.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3898 Total Patient Responses

Discharge information

Score: 75.64/100

  • Yes

  • No

3890 Total Patient Responses

Likely To Recommend Hospital

86.76%

1345 Total Patient Responses

Overall Experience Score

8.24/10

1345 Total Patient Responses

Reception staff

Score: 94.72/100

1326 Total Patient Responses

Nursing staff

Score: 94.67/100

1449 Total Patient Responses

Doctors

Score: 93.54/100

1393 Total Patient Responses

Pain management

Score: 89.96/100

1225 Total Patient Responses

Emergency Unit environment

Score: 96.91/100

1326 Total Patient Responses

Responsiveness of staff

Score: 91.09/100

1235 Total Patient Responses

Medication information

Score: 88.76/100

1174 Total Patient Responses

Prioritisation

Score: 76.90/100

1679 Total Patient Responses