Patient experience survey

2521

Happy Clients

2886

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-06-19 - 2026-06-19

Likely To Recommend Hospital

93.73%

2886 Total Patient Responses

Overall Experience Score

8.74/10

2886 Total Patient Responses

Admission staff

Score: 97.11/100

  • Yes

  • No

2907 Total Patient Responses

Nursing staff

Score: 92.38/100

  • Always

  • Usually

  • Sometimes

  • Never

3607 Total Patient Responses

Doctors

Score: 98.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3160 Total Patient Responses

Pain management

Score: 94.47/100

  • Always

  • Usually

  • Sometimes

  • Never

2781 Total Patient Responses

Hospital environment

Score: 86.29/100

  • Always

  • Usually

  • Sometimes

  • Never

3826 Total Patient Responses

Responsiveness of staff

Score: 89.35/100

  • Always

  • Usually

  • Sometimes

  • Never

2901 Total Patient Responses

Medication information

Score: 75.11/100

  • Always

  • Usually

  • Sometimes

  • Never

2821 Total Patient Responses

Food

Score: 84.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3552 Total Patient Responses

Discharge information

Score: 75.90/100

  • Yes

  • No

3455 Total Patient Responses

Likely To Recommend Hospital

87.86%

1129 Total Patient Responses

Overall Experience Score

8.33/10

1129 Total Patient Responses

Reception staff

Score: 97.22/100

1117 Total Patient Responses

Nursing staff

Score: 94.60/100

1233 Total Patient Responses

Doctors

Score: 92.04/100

1187 Total Patient Responses

Pain management

Score: 90.49/100

1009 Total Patient Responses

Emergency Unit environment

Score: 96.86/100

1114 Total Patient Responses

Responsiveness of staff

Score: 92.41/100

1041 Total Patient Responses

Medication information

Score: 89.32/100

974 Total Patient Responses

Prioritisation

Score: 81.81/100

1380 Total Patient Responses