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Patient experience survey

2752

Happy Clients

3124

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-10-04 - 2025-10-04

Likely To Recommend Hospital

93.53%

3124 Total Patient Responses

Overall Experience Score

8.81/10

3124 Total Patient Responses

Admission staff

Score: 97.08/100

  • Yes

  • No

3172 Total Patient Responses

Nursing staff

Score: 91.79/100

  • Always

  • Usually

  • Sometimes

  • Never

3955 Total Patient Responses

Doctors

Score: 98.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3436 Total Patient Responses

Pain management

Score: 94.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3040 Total Patient Responses

Hospital environment

Score: 86.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4161 Total Patient Responses

Responsiveness of staff

Score: 89.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3061 Total Patient Responses

Medication information

Score: 74.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3091 Total Patient Responses

Food

Score: 86.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3789 Total Patient Responses

Discharge information

Score: 75.64/100

  • Yes

  • No

3758 Total Patient Responses

Likely To Recommend Hospital

86.28%

1261 Total Patient Responses

Overall Experience Score

8.17/10

1261 Total Patient Responses

Reception staff

Score: 94.86/100

1245 Total Patient Responses

Nursing staff

Score: 94.88/100

1371 Total Patient Responses

Doctors

Score: 93.06/100

1312 Total Patient Responses

Pain management

Score: 89.83/100

1141 Total Patient Responses

Emergency Unit environment

Score: 97.10/100

1243 Total Patient Responses

Responsiveness of staff

Score: 90.96/100

1151 Total Patient Responses

Medication information

Score: 88.85/100

1103 Total Patient Responses

Prioritisation

Score: 77.27/100

1570 Total Patient Responses