Patient experience survey

2837

Happy Clients

3218

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-08-21 - 2025-08-21

Likely To Recommend Hospital

93.53%

3218 Total Patient Responses

Overall Experience Score

8.81/10

3218 Total Patient Responses

Admission staff

Score: 97.01/100

  • Yes

  • No

3266 Total Patient Responses

Nursing staff

Score: 91.73/100

  • Always

  • Usually

  • Sometimes

  • Never

4077 Total Patient Responses

Doctors

Score: 98.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3524 Total Patient Responses

Pain management

Score: 94.18/100

  • Always

  • Usually

  • Sometimes

  • Never

3141 Total Patient Responses

Hospital environment

Score: 86.45/100

  • Always

  • Usually

  • Sometimes

  • Never

4315 Total Patient Responses

Responsiveness of staff

Score: 89.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3160 Total Patient Responses

Medication information

Score: 73.93/100

  • Always

  • Usually

  • Sometimes

  • Never

3194 Total Patient Responses

Food

Score: 86.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3916 Total Patient Responses

Discharge information

Score: 75.45/100

  • Yes

  • No

3880 Total Patient Responses

Likely To Recommend Hospital

86.91%

1344 Total Patient Responses

Overall Experience Score

8.24/10

1344 Total Patient Responses

Reception staff

Score: 94.88/100

1328 Total Patient Responses

Nursing staff

Score: 94.82/100

1451 Total Patient Responses

Doctors

Score: 93.07/100

1397 Total Patient Responses

Pain management

Score: 89.59/100

1220 Total Patient Responses

Emergency Unit environment

Score: 97.13/100

1325 Total Patient Responses

Responsiveness of staff

Score: 91.10/100

1236 Total Patient Responses

Medication information

Score: 88.70/100

1177 Total Patient Responses

Prioritisation

Score: 77.08/100

1673 Total Patient Responses