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Patient experience survey

2576

Happy Clients

2949

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

93.52%

2949 Total Patient Responses

Overall Experience Score

8.73/10

2949 Total Patient Responses

Admission staff

Score: 97.04/100

  • Yes

  • No

2992 Total Patient Responses

Nursing staff

Score: 92.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3720 Total Patient Responses

Doctors

Score: 97.91/100

  • Always

  • Usually

  • Sometimes

  • Never

3232 Total Patient Responses

Pain management

Score: 94.42/100

  • Always

  • Usually

  • Sometimes

  • Never

2871 Total Patient Responses

Hospital environment

Score: 86.62/100

  • Always

  • Usually

  • Sometimes

  • Never

3932 Total Patient Responses

Responsiveness of staff

Score: 89.48/100

  • Always

  • Usually

  • Sometimes

  • Never

2923 Total Patient Responses

Medication information

Score: 74.50/100

  • Always

  • Usually

  • Sometimes

  • Never

2912 Total Patient Responses

Food

Score: 85.56/100

  • Always

  • Usually

  • Sometimes

  • Never

3609 Total Patient Responses

Discharge information

Score: 75.52/100

  • Yes

  • No

3553 Total Patient Responses

Likely To Recommend Hospital

86.8%

1197 Total Patient Responses

Overall Experience Score

8.16/10

1197 Total Patient Responses

Reception staff

Score: 95.44/100

1183 Total Patient Responses

Nursing staff

Score: 94.49/100

1307 Total Patient Responses

Doctors

Score: 92.50/100

1252 Total Patient Responses

Pain management

Score: 90.01/100

1071 Total Patient Responses

Emergency Unit environment

Score: 97.13/100

1183 Total Patient Responses

Responsiveness of staff

Score: 91.32/100

1095 Total Patient Responses

Medication information

Score: 87.75/100

1053 Total Patient Responses

Prioritisation

Score: 79.28/100

1477 Total Patient Responses