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Patient experience survey

2712

Happy Clients

3079

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-10-22 - 2025-10-22

Likely To Recommend Hospital

93.57%

3079 Total Patient Responses

Overall Experience Score

8.8/10

3079 Total Patient Responses

Admission staff

Score: 97.19/100

  • Yes

  • No

3124 Total Patient Responses

Nursing staff

Score: 91.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3893 Total Patient Responses

Doctors

Score: 98.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3378 Total Patient Responses

Pain management

Score: 94.29/100

  • Always

  • Usually

  • Sometimes

  • Never

2994 Total Patient Responses

Hospital environment

Score: 86.51/100

  • Always

  • Usually

  • Sometimes

  • Never

4090 Total Patient Responses

Responsiveness of staff

Score: 89.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3013 Total Patient Responses

Medication information

Score: 74.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3028 Total Patient Responses

Food

Score: 86.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3739 Total Patient Responses

Discharge information

Score: 76.00/100

  • Yes

  • No

3709 Total Patient Responses

Likely To Recommend Hospital

85.97%

1269 Total Patient Responses

Overall Experience Score

8.12/10

1269 Total Patient Responses

Reception staff

Score: 94.73/100

1252 Total Patient Responses

Nursing staff

Score: 94.79/100

1380 Total Patient Responses

Doctors

Score: 92.85/100

1322 Total Patient Responses

Pain management

Score: 89.61/100

1145 Total Patient Responses

Emergency Unit environment

Score: 97.12/100

1251 Total Patient Responses

Responsiveness of staff

Score: 90.92/100

1156 Total Patient Responses

Medication information

Score: 88.78/100

1105 Total Patient Responses

Prioritisation

Score: 77.16/100

1583 Total Patient Responses