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Patient experience survey

2714

Happy Clients

3082

Surveys Completed

Life Groenkloof Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

93.48%

3082 Total Patient Responses

Overall Experience Score

8.81/10

3082 Total Patient Responses

Admission staff

Score: 97.20/100

  • Yes

  • No

3126 Total Patient Responses

Nursing staff

Score: 92.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3899 Total Patient Responses

Doctors

Score: 98.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3388 Total Patient Responses

Pain management

Score: 94.39/100

  • Always

  • Usually

  • Sometimes

  • Never

2995 Total Patient Responses

Hospital environment

Score: 86.51/100

  • Always

  • Usually

  • Sometimes

  • Never

4089 Total Patient Responses

Responsiveness of staff

Score: 89.62/100

  • Always

  • Usually

  • Sometimes

  • Never

3025 Total Patient Responses

Medication information

Score: 74.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3033 Total Patient Responses

Food

Score: 86.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3756 Total Patient Responses

Discharge information

Score: 75.84/100

  • Yes

  • No

3703 Total Patient Responses

Likely To Recommend Hospital

85.88%

1261 Total Patient Responses

Overall Experience Score

8.09/10

1261 Total Patient Responses

Reception staff

Score: 94.86/100

1246 Total Patient Responses

Nursing staff

Score: 94.61/100

1383 Total Patient Responses

Doctors

Score: 92.82/100

1318 Total Patient Responses

Pain management

Score: 89.66/100

1131 Total Patient Responses

Emergency Unit environment

Score: 97.26/100

1243 Total Patient Responses

Responsiveness of staff

Score: 91.04/100

1149 Total Patient Responses

Medication information

Score: 88.18/100

1100 Total Patient Responses

Prioritisation

Score: 77.45/100

1566 Total Patient Responses