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Patient experience survey

2923

Happy Clients

3396

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-08-01 - 2026-08-01

Likely To Recommend Hospital

92.94%

3397 Total Patient Responses

Overall Experience Score

8.61/10

3396 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

3459 Total Patient Responses

Nursing staff

Score: 90.76/100

  • Always

  • Usually

  • Sometimes

  • Never

4377 Total Patient Responses

Doctors

Score: 96.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3861 Total Patient Responses

Pain management

Score: 93.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3391 Total Patient Responses

Hospital environment

Score: 86.24/100

  • Always

  • Usually

  • Sometimes

  • Never

4613 Total Patient Responses

Responsiveness of staff

Score: 88.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3609 Total Patient Responses

Medication information

Score: 74.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3606 Total Patient Responses

Food

Score: 87.20/100

  • Always

  • Usually

  • Sometimes

  • Never

4137 Total Patient Responses

Discharge information

Score: 74.05/100

  • Yes

  • No

4101 Total Patient Responses

Likely To Recommend Hospital

88.39%

1774 Total Patient Responses

Overall Experience Score

8.26/10

1774 Total Patient Responses

Reception staff

Score: 95.61/100

1755 Total Patient Responses

Nursing staff

Score: 95.55/100

1914 Total Patient Responses

Doctors

Score: 92.57/100

1860 Total Patient Responses

Pain management

Score: 91.10/100

1630 Total Patient Responses

Emergency Unit environment

Score: 97.04/100

1759 Total Patient Responses

Responsiveness of staff

Score: 92.41/100

1659 Total Patient Responses

Medication information

Score: 88.64/100

1567 Total Patient Responses

Prioritisation

Score: 80.11/100

2145 Total Patient Responses