Patient experience survey

2968

Happy Clients

3409

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-04-22 - 2026-04-22

Likely To Recommend Hospital

93.61%

3410 Total Patient Responses

Overall Experience Score

8.7/10

3409 Total Patient Responses

Admission staff

Score: 96.87/100

  • Yes

  • No

3466 Total Patient Responses

Nursing staff

Score: 91.29/100

  • Always

  • Usually

  • Sometimes

  • Never

4361 Total Patient Responses

Doctors

Score: 96.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3878 Total Patient Responses

Pain management

Score: 93.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3431 Total Patient Responses

Hospital environment

Score: 86.56/100

  • Always

  • Usually

  • Sometimes

  • Never

4610 Total Patient Responses

Responsiveness of staff

Score: 89.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3581 Total Patient Responses

Medication information

Score: 75.62/100

  • Always

  • Usually

  • Sometimes

  • Never

3591 Total Patient Responses

Food

Score: 87.80/100

  • Always

  • Usually

  • Sometimes

  • Never

4143 Total Patient Responses

Discharge information

Score: 75.22/100

  • Yes

  • No

4071 Total Patient Responses

Likely To Recommend Hospital

89.23%

1811 Total Patient Responses

Overall Experience Score

8.4/10

1811 Total Patient Responses

Reception staff

Score: 96.03/100

1789 Total Patient Responses

Nursing staff

Score: 95.92/100

1920 Total Patient Responses

Doctors

Score: 93.07/100

1893 Total Patient Responses

Pain management

Score: 91.70/100

1662 Total Patient Responses

Emergency Unit environment

Score: 97.61/100

1797 Total Patient Responses

Responsiveness of staff

Score: 93.29/100

1685 Total Patient Responses

Medication information

Score: 88.35/100

1579 Total Patient Responses

Prioritisation

Score: 81.82/100

2155 Total Patient Responses