Patient experience survey

3124

Happy Clients

3604

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-07-05 - 2025-07-05

Likely To Recommend Hospital

92.18%

3604 Total Patient Responses

Overall Experience Score

8.67/10

3604 Total Patient Responses

Admission staff

Score: 96.72/100

  • Yes

  • No

3667 Total Patient Responses

Nursing staff

Score: 90.95/100

  • Always

  • Usually

  • Sometimes

  • Never

4571 Total Patient Responses

Doctors

Score: 96.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4047 Total Patient Responses

Pain management

Score: 93.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3599 Total Patient Responses

Hospital environment

Score: 87.91/100

  • Always

  • Usually

  • Sometimes

  • Never

4850 Total Patient Responses

Responsiveness of staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3769 Total Patient Responses

Medication information

Score: 75.86/100

  • Always

  • Usually

  • Sometimes

  • Never

3820 Total Patient Responses

Food

Score: 88.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4395 Total Patient Responses

Discharge information

Score: 74.71/100

  • Yes

  • No

4323 Total Patient Responses

Likely To Recommend Hospital

88.75%

2071 Total Patient Responses

Overall Experience Score

8.24/10

2071 Total Patient Responses

Reception staff

Score: 96.29/100

2046 Total Patient Responses

Nursing staff

Score: 95.74/100

2197 Total Patient Responses

Doctors

Score: 92.26/100

2152 Total Patient Responses

Pain management

Score: 90.85/100

1891 Total Patient Responses

Emergency Unit environment

Score: 96.89/100

2055 Total Patient Responses

Responsiveness of staff

Score: 93.10/100

1912 Total Patient Responses

Medication information

Score: 87.98/100

1831 Total Patient Responses

Prioritisation

Score: 78.03/100

2589 Total Patient Responses