Patient experience survey

3216

Happy Clients

3703

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-04-17 - 2025-04-17

Likely To Recommend Hospital

92.36%

3703 Total Patient Responses

Overall Experience Score

8.68/10

3703 Total Patient Responses

Admission staff

Score: 96.84/100

  • Yes

  • No

3760 Total Patient Responses

Nursing staff

Score: 90.92/100

  • Always

  • Usually

  • Sometimes

  • Never

4684 Total Patient Responses

Doctors

Score: 96.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4174 Total Patient Responses

Pain management

Score: 93.52/100

  • Always

  • Usually

  • Sometimes

  • Never

3681 Total Patient Responses

Hospital environment

Score: 88.44/100

  • Always

  • Usually

  • Sometimes

  • Never

4972 Total Patient Responses

Responsiveness of staff

Score: 89.26/100

  • Always

  • Usually

  • Sometimes

  • Never

3864 Total Patient Responses

Medication information

Score: 76.36/100

  • Always

  • Usually

  • Sometimes

  • Never

3915 Total Patient Responses

Food

Score: 87.57/100

  • Always

  • Usually

  • Sometimes

  • Never

4500 Total Patient Responses

Discharge information

Score: 74.94/100

  • Yes

  • No

4445 Total Patient Responses

Likely To Recommend Hospital

89.19%

2192 Total Patient Responses

Overall Experience Score

8.25/10

2192 Total Patient Responses

Reception staff

Score: 96.36/100

2168 Total Patient Responses

Nursing staff

Score: 95.45/100

2356 Total Patient Responses

Doctors

Score: 92.35/100

2263 Total Patient Responses

Pain management

Score: 90.42/100

2014 Total Patient Responses

Emergency Unit environment

Score: 96.79/100

2178 Total Patient Responses

Responsiveness of staff

Score: 92.88/100

2037 Total Patient Responses

Medication information

Score: 88.43/100

1954 Total Patient Responses

Prioritisation

Score: 77.98/100

2739 Total Patient Responses