Patient experience survey

3121

Happy Clients

3600

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-07-07 - 2025-07-07

Likely To Recommend Hospital

92.19%

3600 Total Patient Responses

Overall Experience Score

8.67/10

3600 Total Patient Responses

Admission staff

Score: 96.73/100

  • Yes

  • No

3662 Total Patient Responses

Nursing staff

Score: 91.03/100

  • Always

  • Usually

  • Sometimes

  • Never

4558 Total Patient Responses

Doctors

Score: 96.50/100

  • Always

  • Usually

  • Sometimes

  • Never

4043 Total Patient Responses

Pain management

Score: 93.51/100

  • Always

  • Usually

  • Sometimes

  • Never

3590 Total Patient Responses

Hospital environment

Score: 87.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4838 Total Patient Responses

Responsiveness of staff

Score: 89.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3764 Total Patient Responses

Medication information

Score: 75.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3814 Total Patient Responses

Food

Score: 88.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4389 Total Patient Responses

Discharge information

Score: 74.78/100

  • Yes

  • No

4314 Total Patient Responses

Likely To Recommend Hospital

88.7%

2072 Total Patient Responses

Overall Experience Score

8.23/10

2072 Total Patient Responses

Reception staff

Score: 96.29/100

2046 Total Patient Responses

Nursing staff

Score: 95.73/100

2198 Total Patient Responses

Doctors

Score: 92.14/100

2152 Total Patient Responses

Pain management

Score: 90.81/100

1893 Total Patient Responses

Emergency Unit environment

Score: 96.84/100

2056 Total Patient Responses

Responsiveness of staff

Score: 93.05/100

1914 Total Patient Responses

Medication information

Score: 87.83/100

1833 Total Patient Responses

Prioritisation

Score: 77.99/100

2589 Total Patient Responses