Patient experience survey

2917

Happy Clients

3387

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-08-07 - 2026-08-07

Likely To Recommend Hospital

92.97%

3387 Total Patient Responses

Overall Experience Score

8.61/10

3387 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

3449 Total Patient Responses

Nursing staff

Score: 90.82/100

  • Always

  • Usually

  • Sometimes

  • Never

4364 Total Patient Responses

Doctors

Score: 96.97/100

  • Always

  • Usually

  • Sometimes

  • Never

3849 Total Patient Responses

Pain management

Score: 93.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3378 Total Patient Responses

Hospital environment

Score: 86.32/100

  • Always

  • Usually

  • Sometimes

  • Never

4595 Total Patient Responses

Responsiveness of staff

Score: 88.47/100

  • Always

  • Usually

  • Sometimes

  • Never

3605 Total Patient Responses

Medication information

Score: 74.27/100

  • Always

  • Usually

  • Sometimes

  • Never

3613 Total Patient Responses

Food

Score: 87.15/100

  • Always

  • Usually

  • Sometimes

  • Never

4126 Total Patient Responses

Discharge information

Score: 74.21/100

  • Yes

  • No

4085 Total Patient Responses

Likely To Recommend Hospital

88.4%

1785 Total Patient Responses

Overall Experience Score

8.26/10

1785 Total Patient Responses

Reception staff

Score: 95.58/100

1766 Total Patient Responses

Nursing staff

Score: 95.50/100

1927 Total Patient Responses

Doctors

Score: 92.64/100

1871 Total Patient Responses

Pain management

Score: 91.10/100

1640 Total Patient Responses

Emergency Unit environment

Score: 97.06/100

1771 Total Patient Responses

Responsiveness of staff

Score: 92.33/100

1668 Total Patient Responses

Medication information

Score: 88.65/100

1577 Total Patient Responses

Prioritisation

Score: 80.07/100

2158 Total Patient Responses