Patient experience survey

2825

Happy Clients

3292

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-10-23 - 2026-10-23

Likely To Recommend Hospital

92.37%

3293 Total Patient Responses

Overall Experience Score

8.58/10

3292 Total Patient Responses

Admission staff

Score: 96.33/100

  • Yes

  • No

3356 Total Patient Responses

Nursing staff

Score: 90.74/100

  • Always

  • Usually

  • Sometimes

  • Never

4231 Total Patient Responses

Doctors

Score: 96.61/100

  • Always

  • Usually

  • Sometimes

  • Never

3737 Total Patient Responses

Pain management

Score: 93.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3287 Total Patient Responses

Hospital environment

Score: 86.56/100

  • Always

  • Usually

  • Sometimes

  • Never

4486 Total Patient Responses

Responsiveness of staff

Score: 88.28/100

  • Always

  • Usually

  • Sometimes

  • Never

3515 Total Patient Responses

Medication information

Score: 74.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3556 Total Patient Responses

Food

Score: 87.13/100

  • Always

  • Usually

  • Sometimes

  • Never

4000 Total Patient Responses

Discharge information

Score: 73.94/100

  • Yes

  • No

3979 Total Patient Responses

Likely To Recommend Hospital

87.66%

1791 Total Patient Responses

Overall Experience Score

8.08/10

1791 Total Patient Responses

Reception staff

Score: 95.64/100

1766 Total Patient Responses

Nursing staff

Score: 95.26/100

1947 Total Patient Responses

Doctors

Score: 91.90/100

1889 Total Patient Responses

Pain management

Score: 90.81/100

1643 Total Patient Responses

Emergency Unit environment

Score: 96.84/100

1773 Total Patient Responses

Responsiveness of staff

Score: 92.13/100

1678 Total Patient Responses

Medication information

Score: 88.72/100

1587 Total Patient Responses

Prioritisation

Score: 78.37/100

2174 Total Patient Responses