Patient experience survey

2934

Happy Clients

3402

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-07-11 - 2026-07-11

Likely To Recommend Hospital

93.1%

3403 Total Patient Responses

Overall Experience Score

8.63/10

3402 Total Patient Responses

Admission staff

Score: 96.83/100

  • Yes

  • No

3464 Total Patient Responses

Nursing staff

Score: 90.83/100

  • Always

  • Usually

  • Sometimes

  • Never

4381 Total Patient Responses

Doctors

Score: 96.79/100

  • Always

  • Usually

  • Sometimes

  • Never

3879 Total Patient Responses

Pain management

Score: 93.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3409 Total Patient Responses

Hospital environment

Score: 86.23/100

  • Always

  • Usually

  • Sometimes

  • Never

4616 Total Patient Responses

Responsiveness of staff

Score: 88.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3622 Total Patient Responses

Medication information

Score: 74.70/100

  • Always

  • Usually

  • Sometimes

  • Never

3621 Total Patient Responses

Food

Score: 87.35/100

  • Always

  • Usually

  • Sometimes

  • Never

4146 Total Patient Responses

Discharge information

Score: 74.50/100

  • Yes

  • No

4092 Total Patient Responses

Likely To Recommend Hospital

88.71%

1772 Total Patient Responses

Overall Experience Score

8.28/10

1772 Total Patient Responses

Reception staff

Score: 95.38/100

1753 Total Patient Responses

Nursing staff

Score: 95.40/100

1912 Total Patient Responses

Doctors

Score: 92.53/100

1854 Total Patient Responses

Pain management

Score: 90.86/100

1630 Total Patient Responses

Emergency Unit environment

Score: 97.27/100

1758 Total Patient Responses

Responsiveness of staff

Score: 92.46/100

1658 Total Patient Responses

Medication information

Score: 88.33/100

1559 Total Patient Responses

Prioritisation

Score: 80.35/100

2142 Total Patient Responses