Patient experience survey

2870

Happy Clients

3340

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-08-22 - 2026-08-22

Likely To Recommend Hospital

92.55%

3341 Total Patient Responses

Overall Experience Score

8.59/10

3340 Total Patient Responses

Admission staff

Score: 96.50/100

  • Yes

  • No

3404 Total Patient Responses

Nursing staff

Score: 90.60/100

  • Always

  • Usually

  • Sometimes

  • Never

4301 Total Patient Responses

Doctors

Score: 96.74/100

  • Always

  • Usually

  • Sometimes

  • Never

3800 Total Patient Responses

Pain management

Score: 93.01/100

  • Always

  • Usually

  • Sometimes

  • Never

3334 Total Patient Responses

Hospital environment

Score: 86.24/100

  • Always

  • Usually

  • Sometimes

  • Never

4535 Total Patient Responses

Responsiveness of staff

Score: 88.30/100

  • Always

  • Usually

  • Sometimes

  • Never

3560 Total Patient Responses

Medication information

Score: 73.76/100

  • Always

  • Usually

  • Sometimes

  • Never

3579 Total Patient Responses

Food

Score: 87.02/100

  • Always

  • Usually

  • Sometimes

  • Never

4079 Total Patient Responses

Discharge information

Score: 74.13/100

  • Yes

  • No

4033 Total Patient Responses

Likely To Recommend Hospital

88.53%

1761 Total Patient Responses

Overall Experience Score

8.25/10

1761 Total Patient Responses

Reception staff

Score: 95.80/100

1739 Total Patient Responses

Nursing staff

Score: 95.60/100

1905 Total Patient Responses

Doctors

Score: 92.57/100

1847 Total Patient Responses

Pain management

Score: 91.44/100

1613 Total Patient Responses

Emergency Unit environment

Score: 97.08/100

1747 Total Patient Responses

Responsiveness of staff

Score: 92.46/100

1644 Total Patient Responses

Medication information

Score: 88.47/100

1552 Total Patient Responses

Prioritisation

Score: 79.51/100

2133 Total Patient Responses