Patient experience survey

2816

Happy Clients

3295

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-11-12 - 2026-11-12

Likely To Recommend Hospital

92.29%

3296 Total Patient Responses

Overall Experience Score

8.55/10

3295 Total Patient Responses

Transition of Care

Score: /100

  • Agree

  • Disagree

  • Strongly Agree

  • Strongly Disagree

193 Total Patient Responses

Admission staff

Score: 96.36/100

  • Yes

  • No

3360 Total Patient Responses

Nursing staff

Score: 90.62/100

  • Always

  • Usually

  • Sometimes

  • Never

4241 Total Patient Responses

Doctors

Score: 96.59/100

  • Always

  • Usually

  • Sometimes

  • Never

3754 Total Patient Responses

Pain management

Score: 93.09/100

  • Always

  • Usually

  • Sometimes

  • Never

3273 Total Patient Responses

Hospital environment

Score: 86.28/100

  • Always

  • Usually

  • Sometimes

  • Never

4483 Total Patient Responses

Responsiveness of staff

Score: 88.05/100

  • Always

  • Usually

  • Sometimes

  • Never

3527 Total Patient Responses

Medication information

Score: 74.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3569 Total Patient Responses

Food

Score: 83.08/100

  • Always

  • Yes

  • No

  • Usually

  • Sometimes

  • Never

3959 Total Patient Responses

Discharge information

Score: 73.84/100

  • Yes

  • No

3982 Total Patient Responses

Likely To Recommend Hospital

87.31%

1804 Total Patient Responses

Overall Experience Score

8.03/10

1804 Total Patient Responses

Reception staff

Score: 95.56/100

1778 Total Patient Responses

Nursing staff

Score: 95.25/100

1956 Total Patient Responses

Doctors

Score: 91.77/100

1904 Total Patient Responses

Pain management

Score: 90.55/100

1650 Total Patient Responses

Emergency Unit environment

Score: 96.59/100

1787 Total Patient Responses

Responsiveness of staff

Score: 91.99/100

1685 Total Patient Responses

Medication information

Score: 88.46/100

1603 Total Patient Responses

Prioritisation

Score: 77.77/100

2197 Total Patient Responses