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Patient experience survey

2886

Happy Clients

3360

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-09-11 - 2026-09-11

Likely To Recommend Hospital

92.51%

3361 Total Patient Responses

Overall Experience Score

8.59/10

3360 Total Patient Responses

Admission staff

Score: 96.51/100

  • Yes

  • No

3433 Total Patient Responses

Nursing staff

Score: 90.55/100

  • Always

  • Usually

  • Sometimes

  • Never

4331 Total Patient Responses

Doctors

Score: 96.80/100

  • Always

  • Usually

  • Sometimes

  • Never

3813 Total Patient Responses

Pain management

Score: 92.98/100

  • Always

  • Usually

  • Sometimes

  • Never

3357 Total Patient Responses

Hospital environment

Score: 86.36/100

  • Always

  • Usually

  • Sometimes

  • Never

4567 Total Patient Responses

Responsiveness of staff

Score: 88.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3578 Total Patient Responses

Medication information

Score: 73.96/100

  • Always

  • Usually

  • Sometimes

  • Never

3608 Total Patient Responses

Food

Score: 87.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4101 Total Patient Responses

Discharge information

Score: 74.06/100

  • Yes

  • No

4052 Total Patient Responses

Likely To Recommend Hospital

87.79%

1778 Total Patient Responses

Overall Experience Score

8.15/10

1778 Total Patient Responses

Reception staff

Score: 95.83/100

1751 Total Patient Responses

Nursing staff

Score: 95.57/100

1925 Total Patient Responses

Doctors

Score: 92.30/100

1867 Total Patient Responses

Pain management

Score: 90.97/100

1628 Total Patient Responses

Emergency Unit environment

Score: 96.99/100

1763 Total Patient Responses

Responsiveness of staff

Score: 92.10/100

1658 Total Patient Responses

Medication information

Score: 88.48/100

1563 Total Patient Responses

Prioritisation

Score: 78.55/100

2161 Total Patient Responses