Patient experience survey

3116

Happy Clients

3593

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-07-18 - 2025-07-18

Likely To Recommend Hospital

92.18%

3593 Total Patient Responses

Overall Experience Score

8.68/10

3593 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

3656 Total Patient Responses

Nursing staff

Score: 91.02/100

  • Always

  • Usually

  • Sometimes

  • Never

4562 Total Patient Responses

Doctors

Score: 96.42/100

  • Always

  • Usually

  • Sometimes

  • Never

4042 Total Patient Responses

Pain management

Score: 93.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3583 Total Patient Responses

Hospital environment

Score: 87.81/100

  • Always

  • Usually

  • Sometimes

  • Never

4829 Total Patient Responses

Responsiveness of staff

Score: 89.19/100

  • Always

  • Usually

  • Sometimes

  • Never

3766 Total Patient Responses

Medication information

Score: 75.95/100

  • Always

  • Usually

  • Sometimes

  • Never

3820 Total Patient Responses

Food

Score: 88.12/100

  • Always

  • Usually

  • Sometimes

  • Never

4381 Total Patient Responses

Discharge information

Score: 74.84/100

  • Yes

  • No

4303 Total Patient Responses

Likely To Recommend Hospital

88.69%

2068 Total Patient Responses

Overall Experience Score

8.24/10

2068 Total Patient Responses

Reception staff

Score: 96.52/100

2041 Total Patient Responses

Nursing staff

Score: 95.74/100

2195 Total Patient Responses

Doctors

Score: 92.19/100

2149 Total Patient Responses

Pain management

Score: 91.11/100

1889 Total Patient Responses

Emergency Unit environment

Score: 96.88/100

2052 Total Patient Responses

Responsiveness of staff

Score: 92.99/100

1911 Total Patient Responses

Medication information

Score: 87.90/100

1826 Total Patient Responses

Prioritisation

Score: 78.30/100

2573 Total Patient Responses