Patient experience survey

3440

Happy Clients

3976

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

92.63%

3976 Total Patient Responses

Overall Experience Score

8.66/10

3976 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

4029 Total Patient Responses

Nursing staff

Score: 90.51/100

  • Always

  • Usually

  • Sometimes

  • Never

5079 Total Patient Responses

Doctors

Score: 96.60/100

  • Always

  • Usually

  • Sometimes

  • Never

4489 Total Patient Responses

Pain management

Score: 93.06/100

  • Always

  • Usually

  • Sometimes

  • Never

3944 Total Patient Responses

Hospital environment

Score: 87.98/100

  • Always

  • Usually

  • Sometimes

  • Never

5324 Total Patient Responses

Responsiveness of staff

Score: 88.64/100

  • Always

  • Usually

  • Sometimes

  • Never

4147 Total Patient Responses

Medication information

Score: 75.81/100

  • Always

  • Usually

  • Sometimes

  • Never

4168 Total Patient Responses

Food

Score: 87.01/100

  • Always

  • Usually

  • Sometimes

  • Never

4827 Total Patient Responses

Discharge information

Score: 74.46/100

  • Yes

  • No

4777 Total Patient Responses

Likely To Recommend Hospital

88.84%

2466 Total Patient Responses

Overall Experience Score

8.18/10

2466 Total Patient Responses

Reception staff

Score: 96.49/100

2425 Total Patient Responses

Nursing staff

Score: 95.45/100

2657 Total Patient Responses

Doctors

Score: 91.53/100

2564 Total Patient Responses

Pain management

Score: 90.78/100

2267 Total Patient Responses

Emergency Unit environment

Score: 97.35/100

2451 Total Patient Responses

Responsiveness of staff

Score: 92.52/100

2285 Total Patient Responses

Medication information

Score: 88.71/100

2205 Total Patient Responses

Prioritisation

Score: 76.20/100

3054 Total Patient Responses