Patient experience survey

2990

Happy Clients

3449

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-05-29 - 2026-05-29

Likely To Recommend Hospital

93.48%

3450 Total Patient Responses

Overall Experience Score

8.67/10

3449 Total Patient Responses

Admission staff

Score: 96.94/100

  • Yes

  • No

3508 Total Patient Responses

Nursing staff

Score: 91.18/100

  • Always

  • Usually

  • Sometimes

  • Never

4434 Total Patient Responses

Doctors

Score: 96.74/100

  • Always

  • Usually

  • Sometimes

  • Never

3933 Total Patient Responses

Pain management

Score: 93.17/100

  • Always

  • Usually

  • Sometimes

  • Never

3466 Total Patient Responses

Hospital environment

Score: 86.54/100

  • Always

  • Usually

  • Sometimes

  • Never

4672 Total Patient Responses

Responsiveness of staff

Score: 89.07/100

  • Always

  • Usually

  • Sometimes

  • Never

3630 Total Patient Responses

Medication information

Score: 75.01/100

  • Always

  • Usually

  • Sometimes

  • Never

3632 Total Patient Responses

Food

Score: 87.72/100

  • Always

  • Usually

  • Sometimes

  • Never

4190 Total Patient Responses

Discharge information

Score: 74.82/100

  • Yes

  • No

4135 Total Patient Responses

Likely To Recommend Hospital

88.7%

1797 Total Patient Responses

Overall Experience Score

8.3/10

1797 Total Patient Responses

Reception staff

Score: 95.50/100

1776 Total Patient Responses

Nursing staff

Score: 95.59/100

1925 Total Patient Responses

Doctors

Score: 92.66/100

1882 Total Patient Responses

Pain management

Score: 91.16/100

1652 Total Patient Responses

Emergency Unit environment

Score: 97.53/100

1783 Total Patient Responses

Responsiveness of staff

Score: 92.73/100

1677 Total Patient Responses

Medication information

Score: 88.69/100

1565 Total Patient Responses

Prioritisation

Score: 81.42/100

2147 Total Patient Responses