Patient experience survey

2535

Happy Clients

2970

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2018-12-15 - 2019-12-15

Likely To Recommend Hospital

85.58%

2970 Total Patient Responses

Overall Experience Score

8.30/10

2970 Total Patient Responses

Admission Staff

Score: 96.59/100

  • Yes

  • No

2915 Total Patient Responses

Nursing Staff

Score: 86.42/100

2965 Total Patient Responses

Doctors

Score: 94.69/100

2951 Total Patient Responses

Pain Management

Score: 89.07/100

2678 Total Patient Responses

Hospital Environment

Score: 81.22/100

2876 Total Patient Responses

Responsiveness of Staff

Score: 82.25/100

2569 Total Patient Responses

Medication Information

Score: 71.08/100

2434 Total Patient Responses

Food

Score: 84.17/100

2777 Total Patient Responses

Discharge Information

Score: 71.84/100

2970 Total Patient Responses

Likely To Recommend Hospital

82.88%

1551 Total Patient Responses

Overall Experience Score

8.00/10

1551 Total Patient Responses

Reception Staff

Score: 95.68/100

1527 Total Patient Responses

Nursing Staff

Score: 95.95/100

1548 Total Patient Responses

Doctors

Score: 90.02/100

1529 Total Patient Responses

Pain Management

Score: 90.17/100

1404 Total Patient Responses

Emergency Unit Environment

Score: 97.45/100

1528 Total Patient Responses

Responsiveness of Staff

Score: 92.07/100

1425 Total Patient Responses

Medication Information

Score: 85.52/100

1374 Total Patient Responses

PRIORITISATION

Score: 74.95/100

1538 Total Patient Responses