Patient experience survey

2345

Happy Clients

2792

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2018-02-16 - 2019-02-16

Likely To Recommend Hospital

85.55%

2792 Total Patient Responses

Overall Experience Score

8.25/10

2792 Total Patient Responses

Admission Staff

Score: 97.37/100

  • Yes

  • No

2742 Total Patient Responses

Nursing Staff

Score: 86.11/100

2788 Total Patient Responses

Doctors

Score: 94.48/100

2775 Total Patient Responses

Pain Management

Score: 88.87/100

2523 Total Patient Responses

Hospital Environment

Score: 79.68/100

2701 Total Patient Responses

Responsiveness of Staff

Score: 81.89/100

2392 Total Patient Responses

Medication Information

Score: 70.99/100

2297 Total Patient Responses

Food

Score: 81.90/100

2646 Total Patient Responses

Discharge Information

Score: 72.08/100

2792 Total Patient Responses

Likely To Recommend Hospital

82.50%

1367 Total Patient Responses

Overall Experience Score

7.97/10

1367 Total Patient Responses

Reception Staff

Score: 94.88/100

1347 Total Patient Responses

Nursing Staff

Score: 95.68/100

1363 Total Patient Responses

Doctors

Score: 91.42/100

1354 Total Patient Responses

Pain Management

Score: 88.44/100

1228 Total Patient Responses

Emergency Unit Environment

Score: 96.59/100

1347 Total Patient Responses

Responsiveness of Staff

Score: 91.47/100

1255 Total Patient Responses

Medication Information

Score: 85.38/100

1231 Total Patient Responses

PRIORITISATION

Score: 74.85/100

1358 Total Patient Responses