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Patient experience survey

2994

Happy Clients

3441

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-05-12 - 2026-05-12

Likely To Recommend Hospital

93.76%

3442 Total Patient Responses

Overall Experience Score

8.7/10

3441 Total Patient Responses

Admission staff

Score: 96.99/100

  • Yes

  • No

3499 Total Patient Responses

Nursing staff

Score: 91.30/100

  • Always

  • Usually

  • Sometimes

  • Never

4413 Total Patient Responses

Doctors

Score: 96.72/100

  • Always

  • Usually

  • Sometimes

  • Never

3921 Total Patient Responses

Pain management

Score: 93.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3456 Total Patient Responses

Hospital environment

Score: 86.59/100

  • Always

  • Usually

  • Sometimes

  • Never

4662 Total Patient Responses

Responsiveness of staff

Score: 89.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3621 Total Patient Responses

Medication information

Score: 75.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3616 Total Patient Responses

Food

Score: 87.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4181 Total Patient Responses

Discharge information

Score: 75.02/100

  • Yes

  • No

4115 Total Patient Responses

Likely To Recommend Hospital

88.72%

1791 Total Patient Responses

Overall Experience Score

8.31/10

1791 Total Patient Responses

Reception staff

Score: 95.70/100

1769 Total Patient Responses

Nursing staff

Score: 95.58/100

1914 Total Patient Responses

Doctors

Score: 92.69/100

1880 Total Patient Responses

Pain management

Score: 91.38/100

1648 Total Patient Responses

Emergency Unit environment

Score: 97.70/100

1779 Total Patient Responses

Responsiveness of staff

Score: 92.76/100

1671 Total Patient Responses

Medication information

Score: 88.38/100

1566 Total Patient Responses

Prioritisation

Score: 81.66/100

2132 Total Patient Responses