Patient experience survey

2942

Happy Clients

3380

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-04-17 - 2026-04-17

Likely To Recommend Hospital

93.67%

3381 Total Patient Responses

Overall Experience Score

8.7/10

3380 Total Patient Responses

Admission staff

Score: 96.85/100

  • Yes

  • No

3434 Total Patient Responses

Nursing staff

Score: 91.21/100

  • Always

  • Usually

  • Sometimes

  • Never

4327 Total Patient Responses

Doctors

Score: 96.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3845 Total Patient Responses

Pain management

Score: 93.25/100

  • Always

  • Usually

  • Sometimes

  • Never

3408 Total Patient Responses

Hospital environment

Score: 86.66/100

  • Always

  • Usually

  • Sometimes

  • Never

4575 Total Patient Responses

Responsiveness of staff

Score: 89.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3550 Total Patient Responses

Medication information

Score: 75.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3561 Total Patient Responses

Food

Score: 87.78/100

  • Always

  • Usually

  • Sometimes

  • Never

4114 Total Patient Responses

Discharge information

Score: 75.23/100

  • Yes

  • No

4041 Total Patient Responses

Likely To Recommend Hospital

89.26%

1806 Total Patient Responses

Overall Experience Score

8.39/10

1806 Total Patient Responses

Reception staff

Score: 95.96/100

1784 Total Patient Responses

Nursing staff

Score: 95.83/100

1917 Total Patient Responses

Doctors

Score: 93.04/100

1889 Total Patient Responses

Pain management

Score: 91.61/100

1656 Total Patient Responses

Emergency Unit environment

Score: 97.60/100

1792 Total Patient Responses

Responsiveness of staff

Score: 93.15/100

1680 Total Patient Responses

Medication information

Score: 88.25/100

1574 Total Patient Responses

Prioritisation

Score: 81.76/100

2156 Total Patient Responses