Patient experience survey

2944

Happy Clients

3410

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-06-21 - 2026-06-21

Likely To Recommend Hospital

93.32%

3411 Total Patient Responses

Overall Experience Score

8.63/10

3410 Total Patient Responses

Admission staff

Score: 96.87/100

  • Yes

  • No

3470 Total Patient Responses

Nursing staff

Score: 90.96/100

  • Always

  • Usually

  • Sometimes

  • Never

4386 Total Patient Responses

Doctors

Score: 96.80/100

  • Always

  • Usually

  • Sometimes

  • Never

3887 Total Patient Responses

Pain management

Score: 93.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3417 Total Patient Responses

Hospital environment

Score: 86.35/100

  • Always

  • Usually

  • Sometimes

  • Never

4602 Total Patient Responses

Responsiveness of staff

Score: 88.68/100

  • Always

  • Usually

  • Sometimes

  • Never

3612 Total Patient Responses

Medication information

Score: 74.69/100

  • Always

  • Usually

  • Sometimes

  • Never

3608 Total Patient Responses

Food

Score: 87.47/100

  • Always

  • Usually

  • Sometimes

  • Never

4134 Total Patient Responses

Discharge information

Score: 74.67/100

  • Yes

  • No

4088 Total Patient Responses

Likely To Recommend Hospital

88.79%

1765 Total Patient Responses

Overall Experience Score

8.28/10

1765 Total Patient Responses

Reception staff

Score: 95.47/100

1745 Total Patient Responses

Nursing staff

Score: 95.41/100

1906 Total Patient Responses

Doctors

Score: 92.34/100

1849 Total Patient Responses

Pain management

Score: 91.05/100

1621 Total Patient Responses

Emergency Unit environment

Score: 97.37/100

1752 Total Patient Responses

Responsiveness of staff

Score: 92.54/100

1648 Total Patient Responses

Medication information

Score: 88.20/100

1542 Total Patient Responses

Prioritisation

Score: 80.67/100

2128 Total Patient Responses