Patient experience survey

2995

Happy Clients

3441

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-11-10 - 2025-11-10

Likely To Recommend Hospital

92.71%

3441 Total Patient Responses

Overall Experience Score

8.7/10

3441 Total Patient Responses

Admission staff

Score: 96.83/100

  • Yes

  • No

3498 Total Patient Responses

Nursing staff

Score: 91.41/100

  • Always

  • Usually

  • Sometimes

  • Never

4377 Total Patient Responses

Doctors

Score: 96.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3900 Total Patient Responses

Pain management

Score: 93.84/100

  • Always

  • Usually

  • Sometimes

  • Never

3448 Total Patient Responses

Hospital environment

Score: 87.39/100

  • Always

  • Usually

  • Sometimes

  • Never

4650 Total Patient Responses

Responsiveness of staff

Score: 89.12/100

  • Always

  • Usually

  • Sometimes

  • Never

3606 Total Patient Responses

Medication information

Score: 76.11/100

  • Always

  • Usually

  • Sometimes

  • Never

3630 Total Patient Responses

Food

Score: 87.78/100

  • Always

  • Usually

  • Sometimes

  • Never

4199 Total Patient Responses

Discharge information

Score: 75.31/100

  • Yes

  • No

4104 Total Patient Responses

Likely To Recommend Hospital

89.79%

1850 Total Patient Responses

Overall Experience Score

8.36/10

1850 Total Patient Responses

Reception staff

Score: 96.23/100

1828 Total Patient Responses

Nursing staff

Score: 95.89/100

1953 Total Patient Responses

Doctors

Score: 93.25/100

1925 Total Patient Responses

Pain management

Score: 91.31/100

1703 Total Patient Responses

Emergency Unit environment

Score: 97.60/100

1836 Total Patient Responses

Responsiveness of staff

Score: 92.79/100

1706 Total Patient Responses

Medication information

Score: 87.78/100

1628 Total Patient Responses

Prioritisation

Score: 80.43/100

2270 Total Patient Responses