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Patient experience survey

2994

Happy Clients

3439

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

93.08%

3439 Total Patient Responses

Overall Experience Score

8.7/10

3439 Total Patient Responses

Admission staff

Score: 96.80/100

  • Yes

  • No

3496 Total Patient Responses

Nursing staff

Score: 91.20/100

  • Always

  • Usually

  • Sometimes

  • Never

4374 Total Patient Responses

Doctors

Score: 96.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3901 Total Patient Responses

Pain management

Score: 93.53/100

  • Always

  • Usually

  • Sometimes

  • Never

3467 Total Patient Responses

Hospital environment

Score: 86.86/100

  • Always

  • Usually

  • Sometimes

  • Never

4642 Total Patient Responses

Responsiveness of staff

Score: 89.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3602 Total Patient Responses

Medication information

Score: 75.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3611 Total Patient Responses

Food

Score: 87.88/100

  • Always

  • Usually

  • Sometimes

  • Never

4194 Total Patient Responses

Discharge information

Score: 75.72/100

  • Yes

  • No

4101 Total Patient Responses

Likely To Recommend Hospital

89.18%

1830 Total Patient Responses

Overall Experience Score

8.34/10

1830 Total Patient Responses

Reception staff

Score: 95.79/100

1805 Total Patient Responses

Nursing staff

Score: 95.64/100

1941 Total Patient Responses

Doctors

Score: 92.60/100

1915 Total Patient Responses

Pain management

Score: 91.19/100

1692 Total Patient Responses

Emergency Unit environment

Score: 97.74/100

1816 Total Patient Responses

Responsiveness of staff

Score: 93.01/100

1703 Total Patient Responses

Medication information

Score: 88.04/100

1597 Total Patient Responses

Prioritisation

Score: 81.21/100

2207 Total Patient Responses