Patient experience survey

3123

Happy Clients

3597

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

92.27%

3597 Total Patient Responses

Overall Experience Score

8.68/10

3597 Total Patient Responses

Admission staff

Score: 96.74/100

  • Yes

  • No

3653 Total Patient Responses

Nursing staff

Score: 90.96/100

  • Always

  • Usually

  • Sometimes

  • Never

4550 Total Patient Responses

Doctors

Score: 96.64/100

  • Always

  • Usually

  • Sometimes

  • Never

4050 Total Patient Responses

Pain management

Score: 93.45/100

  • Always

  • Usually

  • Sometimes

  • Never

3571 Total Patient Responses

Hospital environment

Score: 88.19/100

  • Always

  • Usually

  • Sometimes

  • Never

4840 Total Patient Responses

Responsiveness of staff

Score: 89.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3752 Total Patient Responses

Medication information

Score: 76.15/100

  • Always

  • Usually

  • Sometimes

  • Never

3802 Total Patient Responses

Food

Score: 88.07/100

  • Always

  • Usually

  • Sometimes

  • Never

4375 Total Patient Responses

Discharge information

Score: 74.83/100

  • Yes

  • No

4320 Total Patient Responses

Likely To Recommend Hospital

89.52%

2108 Total Patient Responses

Overall Experience Score

8.34/10

2108 Total Patient Responses

Reception staff

Score: 96.26/100

2084 Total Patient Responses

Nursing staff

Score: 95.69/100

2249 Total Patient Responses

Doctors

Score: 92.81/100

2180 Total Patient Responses

Pain management

Score: 90.96/100

1935 Total Patient Responses

Emergency Unit environment

Score: 96.70/100

2091 Total Patient Responses

Responsiveness of staff

Score: 93.16/100

1960 Total Patient Responses

Medication information

Score: 88.18/100

1878 Total Patient Responses

Prioritisation

Score: 78.25/100

2648 Total Patient Responses