Patient experience survey

3124

Happy Clients

3600

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-08-07 - 2025-08-07

Likely To Recommend Hospital

92.25%

3600 Total Patient Responses

Overall Experience Score

8.68/10

3600 Total Patient Responses

Admission staff

Score: 96.69/100

  • Yes

  • No

3666 Total Patient Responses

Nursing staff

Score: 91.07/100

  • Always

  • Usually

  • Sometimes

  • Never

4584 Total Patient Responses

Doctors

Score: 96.34/100

  • Always

  • Usually

  • Sometimes

  • Never

4064 Total Patient Responses

Pain management

Score: 93.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3593 Total Patient Responses

Hospital environment

Score: 87.77/100

  • Always

  • Usually

  • Sometimes

  • Never

4852 Total Patient Responses

Responsiveness of staff

Score: 89.10/100

  • Always

  • Usually

  • Sometimes

  • Never

3781 Total Patient Responses

Medication information

Score: 75.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3821 Total Patient Responses

Food

Score: 88.16/100

  • Always

  • Usually

  • Sometimes

  • Never

4396 Total Patient Responses

Discharge information

Score: 74.92/100

  • Yes

  • No

4316 Total Patient Responses

Likely To Recommend Hospital

89.12%

2022 Total Patient Responses

Overall Experience Score

8.27/10

2022 Total Patient Responses

Reception staff

Score: 96.44/100

1997 Total Patient Responses

Nursing staff

Score: 95.68/100

2146 Total Patient Responses

Doctors

Score: 92.30/100

2103 Total Patient Responses

Pain management

Score: 91.39/100

1847 Total Patient Responses

Emergency Unit environment

Score: 97.06/100

2006 Total Patient Responses

Responsiveness of staff

Score: 93.18/100

1862 Total Patient Responses

Medication information

Score: 88.08/100

1778 Total Patient Responses

Prioritisation

Score: 78.74/100

2518 Total Patient Responses