Patient experience survey

3017

Happy Clients

3464

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

92.79%

3464 Total Patient Responses

Overall Experience Score

8.71/10

3464 Total Patient Responses

Admission staff

Score: 96.88/100

  • Yes

  • No

3520 Total Patient Responses

Nursing staff

Score: 91.42/100

  • Always

  • Usually

  • Sometimes

  • Never

4414 Total Patient Responses

Doctors

Score: 96.38/100

  • Always

  • Usually

  • Sometimes

  • Never

3922 Total Patient Responses

Pain management

Score: 93.73/100

  • Always

  • Usually

  • Sometimes

  • Never

3472 Total Patient Responses

Hospital environment

Score: 87.20/100

  • Always

  • Usually

  • Sometimes

  • Never

4692 Total Patient Responses

Responsiveness of staff

Score: 89.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3630 Total Patient Responses

Medication information

Score: 76.00/100

  • Always

  • Usually

  • Sometimes

  • Never

3663 Total Patient Responses

Food

Score: 87.64/100

  • Always

  • Usually

  • Sometimes

  • Never

4222 Total Patient Responses

Discharge information

Score: 75.33/100

  • Yes

  • No

4137 Total Patient Responses

Likely To Recommend Hospital

90.02%

1863 Total Patient Responses

Overall Experience Score

8.36/10

1863 Total Patient Responses

Reception staff

Score: 96.31/100

1841 Total Patient Responses

Nursing staff

Score: 95.99/100

1964 Total Patient Responses

Doctors

Score: 93.27/100

1936 Total Patient Responses

Pain management

Score: 91.47/100

1712 Total Patient Responses

Emergency Unit environment

Score: 97.62/100

1849 Total Patient Responses

Responsiveness of staff

Score: 93.07/100

1717 Total Patient Responses

Medication information

Score: 88.05/100

1632 Total Patient Responses

Prioritisation

Score: 80.71/100

2278 Total Patient Responses