Patient experience survey

3125

Happy Clients

3602

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-06-30 - 2025-06-30

Likely To Recommend Hospital

92.2%

3602 Total Patient Responses

Overall Experience Score

8.68/10

3602 Total Patient Responses

Admission staff

Score: 96.73/100

  • Yes

  • No

3663 Total Patient Responses

Nursing staff

Score: 91.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4565 Total Patient Responses

Doctors

Score: 96.50/100

  • Always

  • Usually

  • Sometimes

  • Never

4045 Total Patient Responses

Pain management

Score: 93.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3601 Total Patient Responses

Hospital environment

Score: 87.94/100

  • Always

  • Usually

  • Sometimes

  • Never

4848 Total Patient Responses

Responsiveness of staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

3764 Total Patient Responses

Medication information

Score: 76.04/100

  • Always

  • Usually

  • Sometimes

  • Never

3820 Total Patient Responses

Food

Score: 88.13/100

  • Always

  • Usually

  • Sometimes

  • Never

4394 Total Patient Responses

Discharge information

Score: 75.00/100

  • Yes

  • No

4317 Total Patient Responses

Likely To Recommend Hospital

88.83%

2085 Total Patient Responses

Overall Experience Score

8.26/10

2085 Total Patient Responses

Reception staff

Score: 96.26/100

2061 Total Patient Responses

Nursing staff

Score: 95.81/100

2213 Total Patient Responses

Doctors

Score: 92.30/100

2164 Total Patient Responses

Pain management

Score: 90.98/100

1906 Total Patient Responses

Emergency Unit environment

Score: 96.91/100

2069 Total Patient Responses

Responsiveness of staff

Score: 93.14/100

1925 Total Patient Responses

Medication information

Score: 87.98/100

1847 Total Patient Responses

Prioritisation

Score: 77.93/100

2609 Total Patient Responses