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Patient experience survey

3067

Happy Clients

3538

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-09-12 - 2025-09-12

Likely To Recommend Hospital

92.43%

3538 Total Patient Responses

Overall Experience Score

8.67/10

3538 Total Patient Responses

Admission staff

Score: 96.58/100

  • Yes

  • No

3602 Total Patient Responses

Nursing staff

Score: 91.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4501 Total Patient Responses

Doctors

Score: 96.36/100

  • Always

  • Usually

  • Sometimes

  • Never

4003 Total Patient Responses

Pain management

Score: 93.39/100

  • Always

  • Usually

  • Sometimes

  • Never

3528 Total Patient Responses

Hospital environment

Score: 87.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4771 Total Patient Responses

Responsiveness of staff

Score: 89.02/100

  • Always

  • Usually

  • Sometimes

  • Never

3690 Total Patient Responses

Medication information

Score: 75.88/100

  • Always

  • Usually

  • Sometimes

  • Never

3742 Total Patient Responses

Food

Score: 87.93/100

  • Always

  • Usually

  • Sometimes

  • Never

4302 Total Patient Responses

Discharge information

Score: 74.90/100

  • Yes

  • No

4228 Total Patient Responses

Likely To Recommend Hospital

89.5%

1953 Total Patient Responses

Overall Experience Score

8.35/10

1953 Total Patient Responses

Reception staff

Score: 96.43/100

1931 Total Patient Responses

Nursing staff

Score: 95.62/100

2072 Total Patient Responses

Doctors

Score: 92.70/100

2034 Total Patient Responses

Pain management

Score: 91.46/100

1792 Total Patient Responses

Emergency Unit environment

Score: 97.47/100

1937 Total Patient Responses

Responsiveness of staff

Score: 93.02/100

1806 Total Patient Responses

Medication information

Score: 88.16/100

1731 Total Patient Responses

Prioritisation

Score: 80.29/100

2414 Total Patient Responses