Patient experience survey

3123

Happy Clients

3591

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

92.4%

3591 Total Patient Responses

Overall Experience Score

8.69/10

3591 Total Patient Responses

Admission staff

Score: 96.88/100

  • Yes

  • No

3644 Total Patient Responses

Nursing staff

Score: 91.11/100

  • Always

  • Usually

  • Sometimes

  • Never

4544 Total Patient Responses

Doctors

Score: 96.67/100

  • Always

  • Usually

  • Sometimes

  • Never

4043 Total Patient Responses

Pain management

Score: 93.65/100

  • Always

  • Usually

  • Sometimes

  • Never

3563 Total Patient Responses

Hospital environment

Score: 88.06/100

  • Always

  • Usually

  • Sometimes

  • Never

4832 Total Patient Responses

Responsiveness of staff

Score: 89.31/100

  • Always

  • Usually

  • Sometimes

  • Never

3755 Total Patient Responses

Medication information

Score: 76.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3800 Total Patient Responses

Food

Score: 87.84/100

  • Always

  • Usually

  • Sometimes

  • Never

4384 Total Patient Responses

Discharge information

Score: 75.10/100

  • Yes

  • No

4316 Total Patient Responses

Likely To Recommend Hospital

89.42%

2088 Total Patient Responses

Overall Experience Score

8.31/10

2088 Total Patient Responses

Reception staff

Score: 96.37/100

2065 Total Patient Responses

Nursing staff

Score: 95.88/100

2221 Total Patient Responses

Doctors

Score: 92.59/100

2168 Total Patient Responses

Pain management

Score: 91.00/100

1911 Total Patient Responses

Emergency Unit environment

Score: 96.72/100

2073 Total Patient Responses

Responsiveness of staff

Score: 93.23/100

1936 Total Patient Responses

Medication information

Score: 88.04/100

1856 Total Patient Responses

Prioritisation

Score: 78.07/100

2627 Total Patient Responses