Patient experience survey

3183

Happy Clients

3662

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

92.5%

3662 Total Patient Responses

Overall Experience Score

8.69/10

3662 Total Patient Responses

Admission staff

Score: 96.79/100

  • Yes

  • No

3717 Total Patient Responses

Nursing staff

Score: 91.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4624 Total Patient Responses

Doctors

Score: 96.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4123 Total Patient Responses

Pain management

Score: 93.58/100

  • Always

  • Usually

  • Sometimes

  • Never

3634 Total Patient Responses

Hospital environment

Score: 88.37/100

  • Always

  • Usually

  • Sometimes

  • Never

4911 Total Patient Responses

Responsiveness of staff

Score: 89.22/100

  • Always

  • Usually

  • Sometimes

  • Never

3820 Total Patient Responses

Medication information

Score: 76.41/100

  • Always

  • Usually

  • Sometimes

  • Never

3871 Total Patient Responses

Food

Score: 87.90/100

  • Always

  • Usually

  • Sometimes

  • Never

4453 Total Patient Responses

Discharge information

Score: 74.99/100

  • Yes

  • No

4398 Total Patient Responses

Likely To Recommend Hospital

89.33%

2184 Total Patient Responses

Overall Experience Score

8.29/10

2184 Total Patient Responses

Reception staff

Score: 96.25/100

2160 Total Patient Responses

Nursing staff

Score: 95.42/100

2341 Total Patient Responses

Doctors

Score: 92.47/100

2253 Total Patient Responses

Pain management

Score: 90.59/100

2008 Total Patient Responses

Emergency Unit environment

Score: 96.68/100

2169 Total Patient Responses

Responsiveness of staff

Score: 92.76/100

2031 Total Patient Responses

Medication information

Score: 88.44/100

1946 Total Patient Responses

Prioritisation

Score: 77.95/100

2734 Total Patient Responses