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Patient experience survey

3001

Happy Clients

3458

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-10-02 - 2025-10-02

Likely To Recommend Hospital

92.72%

3458 Total Patient Responses

Overall Experience Score

8.68/10

3458 Total Patient Responses

Admission staff

Score: 96.64/100

  • Yes

  • No

3514 Total Patient Responses

Nursing staff

Score: 91.36/100

  • Always

  • Usually

  • Sometimes

  • Never

4404 Total Patient Responses

Doctors

Score: 96.40/100

  • Always

  • Usually

  • Sometimes

  • Never

3925 Total Patient Responses

Pain management

Score: 93.65/100

  • Always

  • Usually

  • Sometimes

  • Never

3446 Total Patient Responses

Hospital environment

Score: 87.48/100

  • Always

  • Usually

  • Sometimes

  • Never

4662 Total Patient Responses

Responsiveness of staff

Score: 89.23/100

  • Always

  • Usually

  • Sometimes

  • Never

3594 Total Patient Responses

Medication information

Score: 76.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3664 Total Patient Responses

Food

Score: 88.00/100

  • Always

  • Usually

  • Sometimes

  • Never

4215 Total Patient Responses

Discharge information

Score: 75.25/100

  • Yes

  • No

4126 Total Patient Responses

Likely To Recommend Hospital

89.37%

1900 Total Patient Responses

Overall Experience Score

8.35/10

1900 Total Patient Responses

Reception staff

Score: 96.33/100

1880 Total Patient Responses

Nursing staff

Score: 95.61/100

2014 Total Patient Responses

Doctors

Score: 92.95/100

1981 Total Patient Responses

Pain management

Score: 91.29/100

1746 Total Patient Responses

Emergency Unit environment

Score: 97.61/100

1886 Total Patient Responses

Responsiveness of staff

Score: 92.88/100

1755 Total Patient Responses

Medication information

Score: 87.66/100

1685 Total Patient Responses

Prioritisation

Score: 80.31/100

2344 Total Patient Responses