Patient experience survey

2972

Happy Clients

3415

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-04-02 - 2026-04-02

Likely To Recommend Hospital

93.65%

3416 Total Patient Responses

Overall Experience Score

8.7/10

3415 Total Patient Responses

Admission staff

Score: 96.76/100

  • Yes

  • No

3471 Total Patient Responses

Nursing staff

Score: 91.17/100

  • Always

  • Usually

  • Sometimes

  • Never

4366 Total Patient Responses

Doctors

Score: 96.64/100

  • Always

  • Usually

  • Sometimes

  • Never

3877 Total Patient Responses

Pain management

Score: 93.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3437 Total Patient Responses

Hospital environment

Score: 86.52/100

  • Always

  • Usually

  • Sometimes

  • Never

4627 Total Patient Responses

Responsiveness of staff

Score: 89.13/100

  • Always

  • Usually

  • Sometimes

  • Never

3578 Total Patient Responses

Medication information

Score: 75.60/100

  • Always

  • Usually

  • Sometimes

  • Never

3585 Total Patient Responses

Food

Score: 87.70/100

  • Always

  • Usually

  • Sometimes

  • Never

4168 Total Patient Responses

Discharge information

Score: 75.34/100

  • Yes

  • No

4082 Total Patient Responses

Likely To Recommend Hospital

89.34%

1820 Total Patient Responses

Overall Experience Score

8.4/10

1820 Total Patient Responses

Reception staff

Score: 95.99/100

1796 Total Patient Responses

Nursing staff

Score: 95.75/100

1930 Total Patient Responses

Doctors

Score: 92.92/100

1907 Total Patient Responses

Pain management

Score: 91.65/100

1676 Total Patient Responses

Emergency Unit environment

Score: 97.78/100

1805 Total Patient Responses

Responsiveness of staff

Score: 93.33/100

1695 Total Patient Responses

Medication information

Score: 88.21/100

1594 Total Patient Responses

Prioritisation

Score: 81.84/100

2170 Total Patient Responses