Patient experience survey

2984

Happy Clients

3425

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-10-23 - 2025-10-23

Likely To Recommend Hospital

92.88%

3425 Total Patient Responses

Overall Experience Score

8.71/10

3425 Total Patient Responses

Admission staff

Score: 96.83/100

  • Yes

  • No

3478 Total Patient Responses

Nursing staff

Score: 91.58/100

  • Always

  • Usually

  • Sometimes

  • Never

4359 Total Patient Responses

Doctors

Score: 96.42/100

  • Always

  • Usually

  • Sometimes

  • Never

3882 Total Patient Responses

Pain management

Score: 93.87/100

  • Always

  • Usually

  • Sometimes

  • Never

3418 Total Patient Responses

Hospital environment

Score: 87.40/100

  • Always

  • Usually

  • Sometimes

  • Never

4621 Total Patient Responses

Responsiveness of staff

Score: 89.35/100

  • Always

  • Usually

  • Sometimes

  • Never

3573 Total Patient Responses

Medication information

Score: 76.27/100

  • Always

  • Usually

  • Sometimes

  • Never

3626 Total Patient Responses

Food

Score: 87.92/100

  • Always

  • Usually

  • Sometimes

  • Never

4172 Total Patient Responses

Discharge information

Score: 75.28/100

  • Yes

  • No

4088 Total Patient Responses

Likely To Recommend Hospital

89.68%

1879 Total Patient Responses

Overall Experience Score

8.39/10

1879 Total Patient Responses

Reception staff

Score: 96.29/100

1858 Total Patient Responses

Nursing staff

Score: 95.79/100

1985 Total Patient Responses

Doctors

Score: 93.08/100

1956 Total Patient Responses

Pain management

Score: 91.37/100

1727 Total Patient Responses

Emergency Unit environment

Score: 97.64/100

1865 Total Patient Responses

Responsiveness of staff

Score: 93.03/100

1736 Total Patient Responses

Medication information

Score: 87.88/100

1658 Total Patient Responses

Prioritisation

Score: 80.65/100

2304 Total Patient Responses