Patient experience survey

2999

Happy Clients

3442

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-11-13 - 2025-11-13

Likely To Recommend Hospital

92.74%

3442 Total Patient Responses

Overall Experience Score

8.71/10

3442 Total Patient Responses

Admission staff

Score: 96.89/100

  • Yes

  • No

3497 Total Patient Responses

Nursing staff

Score: 91.39/100

  • Always

  • Usually

  • Sometimes

  • Never

4384 Total Patient Responses

Doctors

Score: 96.43/100

  • Always

  • Usually

  • Sometimes

  • Never

3901 Total Patient Responses

Pain management

Score: 93.81/100

  • Always

  • Usually

  • Sometimes

  • Never

3452 Total Patient Responses

Hospital environment

Score: 87.27/100

  • Always

  • Usually

  • Sometimes

  • Never

4657 Total Patient Responses

Responsiveness of staff

Score: 89.21/100

  • Always

  • Usually

  • Sometimes

  • Never

3609 Total Patient Responses

Medication information

Score: 76.03/100

  • Always

  • Usually

  • Sometimes

  • Never

3636 Total Patient Responses

Food

Score: 87.68/100

  • Always

  • Usually

  • Sometimes

  • Never

4202 Total Patient Responses

Discharge information

Score: 75.35/100

  • Yes

  • No

4107 Total Patient Responses

Likely To Recommend Hospital

89.88%

1857 Total Patient Responses

Overall Experience Score

8.35/10

1857 Total Patient Responses

Reception staff

Score: 96.35/100

1835 Total Patient Responses

Nursing staff

Score: 95.89/100

1961 Total Patient Responses

Doctors

Score: 93.19/100

1930 Total Patient Responses

Pain management

Score: 91.16/100

1709 Total Patient Responses

Emergency Unit environment

Score: 97.67/100

1843 Total Patient Responses

Responsiveness of staff

Score: 92.88/100

1713 Total Patient Responses

Medication information

Score: 87.93/100

1632 Total Patient Responses

Prioritisation

Score: 80.49/100

2274 Total Patient Responses