Patient experience survey

3098

Happy Clients

3581

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2024-08-27 - 2025-08-27

Likely To Recommend Hospital

92.29%

3581 Total Patient Responses

Overall Experience Score

8.65/10

3581 Total Patient Responses

Admission staff

Score: 96.65/100

  • Yes

  • No

3647 Total Patient Responses

Nursing staff

Score: 91.08/100

  • Always

  • Usually

  • Sometimes

  • Never

4562 Total Patient Responses

Doctors

Score: 96.34/100

  • Always

  • Usually

  • Sometimes

  • Never

4047 Total Patient Responses

Pain management

Score: 93.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3564 Total Patient Responses

Hospital environment

Score: 87.56/100

  • Always

  • Usually

  • Sometimes

  • Never

4828 Total Patient Responses

Responsiveness of staff

Score: 89.08/100

  • Always

  • Usually

  • Sometimes

  • Never

3741 Total Patient Responses

Medication information

Score: 75.89/100

  • Always

  • Usually

  • Sometimes

  • Never

3781 Total Patient Responses

Food

Score: 87.91/100

  • Always

  • Usually

  • Sometimes

  • Never

4367 Total Patient Responses

Discharge information

Score: 74.69/100

  • Yes

  • No

4286 Total Patient Responses

Likely To Recommend Hospital

89.08%

1987 Total Patient Responses

Overall Experience Score

8.27/10

1987 Total Patient Responses

Reception staff

Score: 96.59/100

1962 Total Patient Responses

Nursing staff

Score: 95.54/100

2111 Total Patient Responses

Doctors

Score: 92.39/100

2070 Total Patient Responses

Pain management

Score: 91.14/100

1818 Total Patient Responses

Emergency Unit environment

Score: 97.31/100

1971 Total Patient Responses

Responsiveness of staff

Score: 92.87/100

1838 Total Patient Responses

Medication information

Score: 88.18/100

1752 Total Patient Responses

Prioritisation

Score: 79.24/100

2464 Total Patient Responses