Patient experience survey

2990

Happy Clients

3425

Surveys Completed

Life Eugene Marais Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

93.52%

3426 Total Patient Responses

Overall Experience Score

8.73/10

3425 Total Patient Responses

Admission staff

Score: 96.77/100

  • Yes

  • No

3483 Total Patient Responses

Nursing staff

Score: 91.22/100

  • Always

  • Usually

  • Sometimes

  • Never

4371 Total Patient Responses

Doctors

Score: 96.55/100

  • Always

  • Usually

  • Sometimes

  • Never

3894 Total Patient Responses

Pain management

Score: 93.48/100

  • Always

  • Usually

  • Sometimes

  • Never

3453 Total Patient Responses

Hospital environment

Score: 86.75/100

  • Always

  • Usually

  • Sometimes

  • Never

4634 Total Patient Responses

Responsiveness of staff

Score: 89.24/100

  • Always

  • Usually

  • Sometimes

  • Never

3598 Total Patient Responses

Medication information

Score: 75.64/100

  • Always

  • Usually

  • Sometimes

  • Never

3603 Total Patient Responses

Food

Score: 87.77/100

  • Always

  • Usually

  • Sometimes

  • Never

4192 Total Patient Responses

Discharge information

Score: 75.47/100

  • Yes

  • No

4094 Total Patient Responses

Likely To Recommend Hospital

89.25%

1814 Total Patient Responses

Overall Experience Score

8.39/10

1814 Total Patient Responses

Reception staff

Score: 95.81/100

1790 Total Patient Responses

Nursing staff

Score: 95.63/100

1926 Total Patient Responses

Doctors

Score: 92.64/100

1898 Total Patient Responses

Pain management

Score: 91.46/100

1674 Total Patient Responses

Emergency Unit environment

Score: 97.78/100

1800 Total Patient Responses

Responsiveness of staff

Score: 93.18/100

1686 Total Patient Responses

Medication information

Score: 87.97/100

1580 Total Patient Responses

Prioritisation

Score: 81.84/100

2168 Total Patient Responses