Patient experience survey

1053

Happy Clients

1214

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-08-01 - 2026-08-01

Likely To Recommend Hospital

91.44%

1214 Total Patient Responses

Overall Experience Score

8.68/10

1214 Total Patient Responses

Admission staff

Score: 95.77/100

  • Yes

  • No

1239 Total Patient Responses

Nursing staff

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1488 Total Patient Responses

Doctors

Score: 94.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1366 Total Patient Responses

Pain management

Score: 93.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1294 Total Patient Responses

Hospital environment

Score: 90.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1527 Total Patient Responses

Responsiveness of staff

Score: 89.89/100

  • Always

  • Usually

  • Sometimes

  • Never

1323 Total Patient Responses

Medication information

Score: 83.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1398 Total Patient Responses

Food

Score: 87.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Discharge information

Score: 74.12/100

  • Yes

  • No

1454 Total Patient Responses

Likely To Recommend Hospital

89.13%

828 Total Patient Responses

Overall Experience Score

8.37/10

828 Total Patient Responses

Reception staff

Score: 95.73/100

820 Total Patient Responses

Nursing staff

Score: 95.68/100

883 Total Patient Responses

Doctors

Score: 93.60/100

863 Total Patient Responses

Pain management

Score: 93.37/100

799 Total Patient Responses

Emergency Unit environment

Score: 97.44/100

821 Total Patient Responses

Responsiveness of staff

Score: 93.39/100

802 Total Patient Responses

Medication information

Score: 89.99/100

789 Total Patient Responses

Prioritisation

Score: 82.88/100

1001 Total Patient Responses