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Patient experience survey

1254

Happy Clients

1471

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-04-17 - 2025-04-17

Likely To Recommend Hospital

91.23%

1471 Total Patient Responses

Overall Experience Score

8.53/10

1471 Total Patient Responses

Admission staff

Score: 95.90/100

  • Yes

  • No

1517 Total Patient Responses

Nursing staff

Score: 91.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1794 Total Patient Responses

Doctors

Score: 94.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1729 Total Patient Responses

Pain management

Score: 94.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1563 Total Patient Responses

Hospital environment

Score: 88.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1892 Total Patient Responses

Responsiveness of staff

Score: 89.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1598 Total Patient Responses

Medication information

Score: 80.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1751 Total Patient Responses

Food

Score: 86.66/100

  • Always

  • Usually

  • Sometimes

  • Never

1874 Total Patient Responses

Discharge information

Score: 72.13/100

  • Yes

  • No

1781 Total Patient Responses

Likely To Recommend Hospital

88.07%

955 Total Patient Responses

Overall Experience Score

8.1/10

954 Total Patient Responses

Reception staff

Score: 95.95/100

938 Total Patient Responses

Nursing staff

Score: 95.29/100

1033 Total Patient Responses

Doctors

Score: 93.46/100

984 Total Patient Responses

Pain management

Score: 92.28/100

907 Total Patient Responses

Emergency Unit environment

Score: 96.17/100

941 Total Patient Responses

Responsiveness of staff

Score: 93.50/100

923 Total Patient Responses

Medication information

Score: 90.24/100

902 Total Patient Responses

Prioritisation

Score: 79.47/100

1157 Total Patient Responses