Patient experience survey

1293

Happy Clients

1520

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

90.86%

1520 Total Patient Responses

Overall Experience Score

8.5/10

1520 Total Patient Responses

Admission staff

Score: 96.19/100

  • Yes

  • No

1561 Total Patient Responses

Nursing staff

Score: 91.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1873 Total Patient Responses

Doctors

Score: 93.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1776 Total Patient Responses

Pain management

Score: 92.95/100

  • Always

  • Usually

  • Sometimes

  • Never

1596 Total Patient Responses

Hospital environment

Score: 89.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1947 Total Patient Responses

Responsiveness of staff

Score: 89.50/100

  • Always

  • Usually

  • Sometimes

  • Never

1646 Total Patient Responses

Medication information

Score: 80.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1795 Total Patient Responses

Food

Score: 87.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1903 Total Patient Responses

Discharge information

Score: 71.97/100

  • Yes

  • No

1872 Total Patient Responses

Likely To Recommend Hospital

88.15%

962 Total Patient Responses

Overall Experience Score

8.23/10

962 Total Patient Responses

Reception staff

Score: 96.82/100

944 Total Patient Responses

Nursing staff

Score: 94.74/100

1049 Total Patient Responses

Doctors

Score: 91.95/100

1004 Total Patient Responses

Pain management

Score: 91.33/100

923 Total Patient Responses

Emergency Unit environment

Score: 96.52/100

948 Total Patient Responses

Responsiveness of staff

Score: 92.81/100

932 Total Patient Responses

Medication information

Score: 89.91/100

912 Total Patient Responses

Prioritisation

Score: 79.55/100

1168 Total Patient Responses