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Patient experience survey

1075

Happy Clients

1237

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-10-02 - 2026-10-02

Likely To Recommend Hospital

91.27%

1237 Total Patient Responses

Overall Experience Score

8.69/10

1237 Total Patient Responses

Admission staff

Score: 95.76/100

  • Yes

  • No

1266 Total Patient Responses

Nursing staff

Score: 91.89/100

  • Always

  • Usually

  • Sometimes

  • Never

1514 Total Patient Responses

Doctors

Score: 95.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1386 Total Patient Responses

Pain management

Score: 93.65/100

  • Always

  • Usually

  • Sometimes

  • Never

1303 Total Patient Responses

Hospital environment

Score: 90.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1566 Total Patient Responses

Responsiveness of staff

Score: 89.73/100

  • Always

  • Usually

  • Sometimes

  • Never

1341 Total Patient Responses

Medication information

Score: 82.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1442 Total Patient Responses

Food

Score: 87.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1524 Total Patient Responses

Discharge information

Score: 73.42/100

  • Yes

  • No

1490 Total Patient Responses

Likely To Recommend Hospital

88.54%

838 Total Patient Responses

Overall Experience Score

8.3/10

838 Total Patient Responses

Reception staff

Score: 96.02/100

829 Total Patient Responses

Nursing staff

Score: 95.00/100

897 Total Patient Responses

Doctors

Score: 93.14/100

870 Total Patient Responses

Pain management

Score: 92.28/100

803 Total Patient Responses

Emergency Unit environment

Score: 96.98/100

829 Total Patient Responses

Responsiveness of staff

Score: 93.12/100

814 Total Patient Responses

Medication information

Score: 90.76/100

801 Total Patient Responses

Prioritisation

Score: 82.59/100

1004 Total Patient Responses