Patient experience survey

897

Happy Clients

1087

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2019-02-25 - 2020-02-25

Likely To Recommend Hospital

82.19%

1087 Total Patient Responses

Overall Experience Score

8.08/10

1087 Total Patient Responses

Admission Staff

Score: 95.15/100

  • Yes

  • No

1074 Total Patient Responses

Nursing Staff

Score: 87.66/100

1087 Total Patient Responses

Doctors

Score: 92.71/100

1085 Total Patient Responses

Pain Management

Score: 88.91/100

1037 Total Patient Responses

Hospital Environment

Score: 84.58/100

1074 Total Patient Responses

Responsiveness of Staff

Score: 85.15/100

984 Total Patient Responses

Medication Information

Score: 79.11/100

1014 Total Patient Responses

Food

Score: 82.77/100

1045 Total Patient Responses

Discharge Information

Score: 74.24/100

1087 Total Patient Responses

Likely To Recommend Hospital

77.47%

849 Total Patient Responses

Overall Experience Score

7.58/10

849 Total Patient Responses

Reception Staff

Score: 92.92/100

833 Total Patient Responses

Nursing Staff

Score: 92.62/100

847 Total Patient Responses

Doctors

Score: 88.04/100

842 Total Patient Responses

Pain Management

Score: 87.93/100

787 Total Patient Responses

Emergency Unit Environment

Score: 93.46/100

826 Total Patient Responses

Responsiveness of Staff

Score: 90.45/100

796 Total Patient Responses

Medication Information

Score: 87.34/100

790 Total Patient Responses

PRIORITISATION

Score: 77.55/100

846 Total Patient Responses