Patient experience survey

448

Happy Clients

565

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2020-01-14 - 2021-01-14

Likely To Recommend Hospital

80.12%

565 Total Patient Responses

Overall Experience Score

7.90/10

565 Total Patient Responses

Admission Staff

Score: 93.12/100

  • Yes

  • No

557 Total Patient Responses

Nursing Staff

Score: 86.47/100

565 Total Patient Responses

Doctors

Score: 91.60/100

562 Total Patient Responses

Pain Management

Score: 88.63/100

543 Total Patient Responses

Hospital Environment

Score: 85.17/100

553 Total Patient Responses

Responsiveness of Staff

Score: 84.89/100

517 Total Patient Responses

Medication Information

Score: 76.88/100

517 Total Patient Responses

Food

Score: 78.17/100

545 Total Patient Responses

Discharge Information

Score: 70.44/100

565 Total Patient Responses

Likely To Recommend Hospital

78.06%

445 Total Patient Responses

Overall Experience Score

7.67/10

445 Total Patient Responses

Reception Staff

Score: 91.72/100

435 Total Patient Responses

Nursing Staff

Score: 91.51/100

444 Total Patient Responses

Doctors

Score: 89.17/100

443 Total Patient Responses

Pain Management

Score: 88.18/100

406 Total Patient Responses

Emergency Unit Environment

Score: 96.06/100

431 Total Patient Responses

Responsiveness of Staff

Score: 89.13/100

423 Total Patient Responses

Medication Information

Score: 85.50/100

393 Total Patient Responses

PRIORITISATION

Score: 76.65/100

442 Total Patient Responses