Patient experience survey

1083

Happy Clients

1245

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-10-13 - 2026-10-13

Likely To Recommend Hospital

91.49%

1245 Total Patient Responses

Overall Experience Score

8.7/10

1245 Total Patient Responses

Admission staff

Score: 95.74/100

  • Yes

  • No

1273 Total Patient Responses

Nursing staff

Score: 91.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1526 Total Patient Responses

Doctors

Score: 95.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1397 Total Patient Responses

Pain management

Score: 93.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1310 Total Patient Responses

Hospital environment

Score: 90.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1578 Total Patient Responses

Responsiveness of staff

Score: 89.68/100

  • Always

  • Usually

  • Sometimes

  • Never

1349 Total Patient Responses

Medication information

Score: 82.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1457 Total Patient Responses

Food

Score: 87.55/100

  • Always

  • Usually

  • Sometimes

  • Never

1533 Total Patient Responses

Discharge information

Score: 73.43/100

  • Yes

  • No

1502 Total Patient Responses

Likely To Recommend Hospital

88.32%

830 Total Patient Responses

Overall Experience Score

8.28/10

830 Total Patient Responses

Reception staff

Score: 95.74/100

821 Total Patient Responses

Nursing staff

Score: 94.87/100

889 Total Patient Responses

Doctors

Score: 92.74/100

861 Total Patient Responses

Pain management

Score: 92.09/100

796 Total Patient Responses

Emergency Unit environment

Score: 96.95/100

820 Total Patient Responses

Responsiveness of staff

Score: 93.18/100

806 Total Patient Responses

Medication information

Score: 90.43/100

794 Total Patient Responses

Prioritisation

Score: 82.61/100

994 Total Patient Responses