Patient experience survey

1077

Happy Clients

1219

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-06-23 - 2026-06-23

Likely To Recommend Hospital

91.96%

1219 Total Patient Responses

Overall Experience Score

8.83/10

1219 Total Patient Responses

Admission staff

Score: 96.13/100

  • Yes

  • No

1241 Total Patient Responses

Nursing staff

Score: 92.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1482 Total Patient Responses

Doctors

Score: 95.40/100

  • Always

  • Usually

  • Sometimes

  • Never

1376 Total Patient Responses

Pain management

Score: 93.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1302 Total Patient Responses

Hospital environment

Score: 90.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1538 Total Patient Responses

Responsiveness of staff

Score: 89.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1332 Total Patient Responses

Medication information

Score: 83.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1404 Total Patient Responses

Food

Score: 87.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1478 Total Patient Responses

Discharge information

Score: 74.83/100

  • Yes

  • No

1458 Total Patient Responses

Likely To Recommend Hospital

89.31%

851 Total Patient Responses

Overall Experience Score

8.39/10

851 Total Patient Responses

Reception staff

Score: 95.60/100

841 Total Patient Responses

Nursing staff

Score: 95.26/100

910 Total Patient Responses

Doctors

Score: 93.53/100

884 Total Patient Responses

Pain management

Score: 93.54/100

821 Total Patient Responses

Emergency Unit environment

Score: 97.28/100

845 Total Patient Responses

Responsiveness of staff

Score: 93.12/100

829 Total Patient Responses

Medication information

Score: 89.71/100

807 Total Patient Responses

Prioritisation

Score: 82.71/100

1037 Total Patient Responses