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Patient experience survey

1051

Happy Clients

1199

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-07-13 - 2026-07-13

Likely To Recommend Hospital

91.66%

1199 Total Patient Responses

Overall Experience Score

8.76/10

1199 Total Patient Responses

Admission staff

Score: 96.10/100

  • Yes

  • No

1218 Total Patient Responses

Nursing staff

Score: 91.78/100

  • Always

  • Usually

  • Sometimes

  • Never

1463 Total Patient Responses

Doctors

Score: 95.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1354 Total Patient Responses

Pain management

Score: 93.47/100

  • Always

  • Usually

  • Sometimes

  • Never

1273 Total Patient Responses

Hospital environment

Score: 90.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1518 Total Patient Responses

Responsiveness of staff

Score: 89.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1301 Total Patient Responses

Medication information

Score: 83.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1383 Total Patient Responses

Food

Score: 87.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1456 Total Patient Responses

Discharge information

Score: 74.45/100

  • Yes

  • No

1433 Total Patient Responses

Likely To Recommend Hospital

89.32%

843 Total Patient Responses

Overall Experience Score

8.38/10

843 Total Patient Responses

Reception staff

Score: 95.56/100

833 Total Patient Responses

Nursing staff

Score: 95.63/100

898 Total Patient Responses

Doctors

Score: 93.46/100

877 Total Patient Responses

Pain management

Score: 93.60/100

813 Total Patient Responses

Emergency Unit environment

Score: 97.25/100

836 Total Patient Responses

Responsiveness of staff

Score: 93.28/100

818 Total Patient Responses

Medication information

Score: 90.00/100

800 Total Patient Responses

Prioritisation

Score: 82.49/100

1031 Total Patient Responses