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Patient experience survey

1072

Happy Clients

1215

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-06-03 - 2026-06-03

Likely To Recommend Hospital

92.02%

1215 Total Patient Responses

Overall Experience Score

8.82/10

1215 Total Patient Responses

Admission staff

Score: 95.91/100

  • Yes

  • No

1241 Total Patient Responses

Nursing staff

Score: 91.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1484 Total Patient Responses

Doctors

Score: 95.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1372 Total Patient Responses

Pain management

Score: 93.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1306 Total Patient Responses

Hospital environment

Score: 90.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1524 Total Patient Responses

Responsiveness of staff

Score: 89.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1332 Total Patient Responses

Medication information

Score: 83.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1391 Total Patient Responses

Food

Score: 88.30/100

  • Always

  • Usually

  • Sometimes

  • Never

1462 Total Patient Responses

Discharge information

Score: 74.87/100

  • Yes

  • No

1449 Total Patient Responses

Likely To Recommend Hospital

89.63%

849 Total Patient Responses

Overall Experience Score

8.37/10

849 Total Patient Responses

Reception staff

Score: 95.83/100

839 Total Patient Responses

Nursing staff

Score: 95.37/100

910 Total Patient Responses

Doctors

Score: 93.72/100

880 Total Patient Responses

Pain management

Score: 93.87/100

815 Total Patient Responses

Emergency Unit environment

Score: 97.27/100

843 Total Patient Responses

Responsiveness of staff

Score: 93.32/100

823 Total Patient Responses

Medication information

Score: 89.54/100

803 Total Patient Responses

Prioritisation

Score: 82.84/100

1037 Total Patient Responses