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Patient experience survey

1089

Happy Clients

1235

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-04-22 - 2026-04-22

Likely To Recommend Hospital

91.74%

1235 Total Patient Responses

Overall Experience Score

8.82/10

1235 Total Patient Responses

Admission staff

Score: 96.22/100

  • Yes

  • No

1263 Total Patient Responses

Nursing staff

Score: 91.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1520 Total Patient Responses

Doctors

Score: 95.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1399 Total Patient Responses

Pain management

Score: 93.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1334 Total Patient Responses

Hospital environment

Score: 90.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1554 Total Patient Responses

Responsiveness of staff

Score: 89.31/100

  • Always

  • Usually

  • Sometimes

  • Never

1351 Total Patient Responses

Medication information

Score: 83.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1425 Total Patient Responses

Food

Score: 88.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Discharge information

Score: 74.06/100

  • Yes

  • No

1485 Total Patient Responses

Likely To Recommend Hospital

89.7%

854 Total Patient Responses

Overall Experience Score

8.32/10

854 Total Patient Responses

Reception staff

Score: 95.86/100

845 Total Patient Responses

Nursing staff

Score: 95.58/100

917 Total Patient Responses

Doctors

Score: 93.60/100

891 Total Patient Responses

Pain management

Score: 93.90/100

820 Total Patient Responses

Emergency Unit environment

Score: 97.64/100

848 Total Patient Responses

Responsiveness of staff

Score: 93.44/100

823 Total Patient Responses

Medication information

Score: 90.35/100

808 Total Patient Responses

Prioritisation

Score: 82.56/100

1044 Total Patient Responses