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Patient experience survey

1057

Happy Clients

1221

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-11-10 - 2026-11-10

Likely To Recommend Hospital

91.4%

1221 Total Patient Responses

Overall Experience Score

8.65/10

1221 Total Patient Responses

Admission staff

Score: 95.45/100

  • Yes

  • No

1249 Total Patient Responses

Nursing staff

Score: 91.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1494 Total Patient Responses

Doctors

Score: 95.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1370 Total Patient Responses

Pain management

Score: 93.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1290 Total Patient Responses

Hospital environment

Score: 90.20/100

  • Always

  • Usually

  • Sometimes

  • Never

1545 Total Patient Responses

Responsiveness of staff

Score: 89.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1326 Total Patient Responses

Medication information

Score: 82.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1430 Total Patient Responses

Food

Score: 84.30/100

  • Always

  • Yes

  • No

  • Usually

  • Sometimes

  • Never

1485 Total Patient Responses

Discharge information

Score: 73.36/100

  • Yes

  • No

1473 Total Patient Responses

Likely To Recommend Hospital

87.6%

815 Total Patient Responses

Overall Experience Score

8.21/10

815 Total Patient Responses

Reception staff

Score: 95.78/100

806 Total Patient Responses

Nursing staff

Score: 94.45/100

877 Total Patient Responses

Doctors

Score: 92.14/100

846 Total Patient Responses

Pain management

Score: 91.18/100

782 Total Patient Responses

Emergency Unit environment

Score: 96.64/100

803 Total Patient Responses

Responsiveness of staff

Score: 92.90/100

789 Total Patient Responses

Medication information

Score: 90.48/100

777 Total Patient Responses

Prioritisation

Score: 81.97/100

979 Total Patient Responses