Patient experience survey

426

Happy Clients

530

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2020-04-20 - 2021-04-20

Likely To Recommend Hospital

80.76%

530 Total Patient Responses

Overall Experience Score

8.01/10

530 Total Patient Responses

Admission Staff

Score: 92.82/100

  • Yes

  • No

526 Total Patient Responses

Nursing Staff

Score: 87.40/100

530 Total Patient Responses

Doctors

Score: 91.83/100

527 Total Patient Responses

Pain Management

Score: 89.96/100

509 Total Patient Responses

Hospital Environment

Score: 84.86/100

524 Total Patient Responses

Responsiveness of Staff

Score: 84.99/100

486 Total Patient Responses

Medication Information

Score: 77.55/100

484 Total Patient Responses

Food

Score: 79.68/100

514 Total Patient Responses

Discharge Information

Score: 70.38/100

530 Total Patient Responses

Likely To Recommend Hospital

76.21%

388 Total Patient Responses

Overall Experience Score

7.47/10

388 Total Patient Responses

Reception Staff

Score: 91.88/100

382 Total Patient Responses

Nursing Staff

Score: 91.25/100

388 Total Patient Responses

Doctors

Score: 88.79/100

387 Total Patient Responses

Pain Management

Score: 85.67/100

356 Total Patient Responses

Emergency Unit Environment

Score: 95.14/100

370 Total Patient Responses

Responsiveness of Staff

Score: 86.99/100

369 Total Patient Responses

Medication Information

Score: 83.24/100

352 Total Patient Responses

PRIORITISATION

Score: 75.05/100

385 Total Patient Responses