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Patient experience survey

1075

Happy Clients

1220

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-05-19 - 2026-05-19

Likely To Recommend Hospital

91.89%

1220 Total Patient Responses

Overall Experience Score

8.81/10

1220 Total Patient Responses

Admission staff

Score: 96.01/100

  • Yes

  • No

1245 Total Patient Responses

Nursing staff

Score: 92.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1495 Total Patient Responses

Doctors

Score: 95.40/100

  • Always

  • Usually

  • Sometimes

  • Never

1381 Total Patient Responses

Pain management

Score: 93.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1313 Total Patient Responses

Hospital environment

Score: 90.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1533 Total Patient Responses

Responsiveness of staff

Score: 89.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1338 Total Patient Responses

Medication information

Score: 83.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1399 Total Patient Responses

Food

Score: 88.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1471 Total Patient Responses

Discharge information

Score: 74.72/100

  • Yes

  • No

1458 Total Patient Responses

Likely To Recommend Hospital

89.49%

847 Total Patient Responses

Overall Experience Score

8.32/10

847 Total Patient Responses

Reception staff

Score: 95.94/100

837 Total Patient Responses

Nursing staff

Score: 95.27/100

910 Total Patient Responses

Doctors

Score: 93.43/100

880 Total Patient Responses

Pain management

Score: 93.84/100

812 Total Patient Responses

Emergency Unit environment

Score: 97.50/100

841 Total Patient Responses

Responsiveness of staff

Score: 93.18/100

821 Total Patient Responses

Medication information

Score: 89.51/100

801 Total Patient Responses

Prioritisation

Score: 83.04/100

1033 Total Patient Responses