Patient experience survey

1246

Happy Clients

1438

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-07-11 - 2025-07-11

Likely To Recommend Hospital

91.66%

1438 Total Patient Responses

Overall Experience Score

8.67/10

1438 Total Patient Responses

Admission staff

Score: 95.95/100

  • Yes

  • No

1489 Total Patient Responses

Nursing staff

Score: 92.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1761 Total Patient Responses

Doctors

Score: 94.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1670 Total Patient Responses

Pain management

Score: 94.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1541 Total Patient Responses

Hospital environment

Score: 89.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1845 Total Patient Responses

Responsiveness of staff

Score: 89.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1564 Total Patient Responses

Medication information

Score: 81.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1717 Total Patient Responses

Food

Score: 87.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1826 Total Patient Responses

Discharge information

Score: 72.57/100

  • Yes

  • No

1741 Total Patient Responses

Likely To Recommend Hospital

88.23%

951 Total Patient Responses

Overall Experience Score

8.18/10

950 Total Patient Responses

Reception staff

Score: 96.16/100

938 Total Patient Responses

Nursing staff

Score: 95.52/100

1026 Total Patient Responses

Doctors

Score: 93.38/100

986 Total Patient Responses

Pain management

Score: 92.64/100

897 Total Patient Responses

Emergency Unit environment

Score: 97.01/100

937 Total Patient Responses

Responsiveness of staff

Score: 94.41/100

913 Total Patient Responses

Medication information

Score: 90.30/100

897 Total Patient Responses

Prioritisation

Score: 81.19/100

1150 Total Patient Responses