Patient experience survey

1103

Happy Clients

1240

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-03-04 - 2026-03-04

Likely To Recommend Hospital

92.41%

1239 Total Patient Responses

Overall Experience Score

8.89/10

1240 Total Patient Responses

Admission staff

Score: 97.02/100

  • Yes

  • No

1266 Total Patient Responses

Nursing staff

Score: 92.28/100

  • Always

  • Usually

  • Sometimes

  • Never

1514 Total Patient Responses

Doctors

Score: 95.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1410 Total Patient Responses

Pain management

Score: 93.47/100

  • Always

  • Usually

  • Sometimes

  • Never

1335 Total Patient Responses

Hospital environment

Score: 90.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1567 Total Patient Responses

Responsiveness of staff

Score: 89.93/100

  • Always

  • Usually

  • Sometimes

  • Never

1360 Total Patient Responses

Medication information

Score: 82.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1447 Total Patient Responses

Food

Score: 88.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1514 Total Patient Responses

Discharge information

Score: 74.34/100

  • Yes

  • No

1484 Total Patient Responses

Likely To Recommend Hospital

89.66%

880 Total Patient Responses

Overall Experience Score

8.29/10

880 Total Patient Responses

Reception staff

Score: 96.44/100

872 Total Patient Responses

Nursing staff

Score: 95.54/100

947 Total Patient Responses

Doctors

Score: 94.30/100

916 Total Patient Responses

Pain management

Score: 94.44/100

845 Total Patient Responses

Emergency Unit environment

Score: 97.83/100

874 Total Patient Responses

Responsiveness of staff

Score: 94.23/100

849 Total Patient Responses

Medication information

Score: 89.93/100

834 Total Patient Responses

Prioritisation

Score: 82.86/100

1065 Total Patient Responses