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Patient experience survey

1059

Happy Clients

1225

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-09-11 - 2026-09-11

Likely To Recommend Hospital

91.1%

1225 Total Patient Responses

Overall Experience Score

8.65/10

1225 Total Patient Responses

Admission staff

Score: 95.52/100

  • Yes

  • No

1254 Total Patient Responses

Nursing staff

Score: 91.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1508 Total Patient Responses

Doctors

Score: 94.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1378 Total Patient Responses

Pain management

Score: 93.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1293 Total Patient Responses

Hospital environment

Score: 90.10/100

  • Always

  • Usually

  • Sometimes

  • Never

1553 Total Patient Responses

Responsiveness of staff

Score: 89.55/100

  • Always

  • Usually

  • Sometimes

  • Never

1332 Total Patient Responses

Medication information

Score: 82.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1432 Total Patient Responses

Food

Score: 87.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1509 Total Patient Responses

Discharge information

Score: 72.96/100

  • Yes

  • No

1477 Total Patient Responses

Likely To Recommend Hospital

88.78%

820 Total Patient Responses

Overall Experience Score

8.33/10

820 Total Patient Responses

Reception staff

Score: 95.94/100

812 Total Patient Responses

Nursing staff

Score: 95.20/100

880 Total Patient Responses

Doctors

Score: 93.37/100

850 Total Patient Responses

Pain management

Score: 92.77/100

788 Total Patient Responses

Emergency Unit environment

Score: 97.17/100

812 Total Patient Responses

Responsiveness of staff

Score: 93.47/100

796 Total Patient Responses

Medication information

Score: 90.33/100

786 Total Patient Responses

Prioritisation

Score: 82.88/100

984 Total Patient Responses