Patient experience survey

969

Happy Clients

1143

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2018-10-14 - 2019-10-14

Likely To Recommend Hospital

84.52%

1143 Total Patient Responses

Overall Experience Score

8.27/10

1143 Total Patient Responses

Admission Staff

Score: 95.17/100

  • Yes

  • No

1129 Total Patient Responses

Nursing Staff

Score: 89.33/100

1143 Total Patient Responses

Doctors

Score: 93.46/100

1140 Total Patient Responses

Pain Management

Score: 90.28/100

1094 Total Patient Responses

Hospital Environment

Score: 85.95/100

1132 Total Patient Responses

Responsiveness of Staff

Score: 86.00/100

1026 Total Patient Responses

Medication Information

Score: 81.42/100

1049 Total Patient Responses

Food

Score: 84.28/100

1108 Total Patient Responses

Discharge Information

Score: 75.98/100

1143 Total Patient Responses

Likely To Recommend Hospital

76.51%

837 Total Patient Responses

Overall Experience Score

7.48/10

837 Total Patient Responses

Reception Staff

Score: 93.78/100

820 Total Patient Responses

Nursing Staff

Score: 92.79/100

833 Total Patient Responses

Doctors

Score: 88.06/100

827 Total Patient Responses

Pain Management

Score: 87.14/100

770 Total Patient Responses

Emergency Unit Environment

Score: 93.36/100

813 Total Patient Responses

Responsiveness of Staff

Score: 90.64/100

780 Total Patient Responses

Medication Information

Score: 86.80/100

773 Total Patient Responses

PRIORITISATION

Score: 75.70/100

835 Total Patient Responses