Patient experience survey

735

Happy Clients

900

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2019-05-30 - 2020-05-30

Likely To Recommend Hospital

81.34%

900 Total Patient Responses

Overall Experience Score

8.02/10

900 Total Patient Responses

Admission Staff

Score: 94.93/100

  • Yes

  • No

887 Total Patient Responses

Nursing Staff

Score: 86.86/100

900 Total Patient Responses

Doctors

Score: 92.27/100

897 Total Patient Responses

Pain Management

Score: 88.38/100

864 Total Patient Responses

Hospital Environment

Score: 84.51/100

882 Total Patient Responses

Responsiveness of Staff

Score: 84.58/100

818 Total Patient Responses

Medication Information

Score: 79.42/100

843 Total Patient Responses

Food

Score: 81.07/100

862 Total Patient Responses

Discharge Information

Score: 73.78/100

900 Total Patient Responses

Likely To Recommend Hospital

78.14%

741 Total Patient Responses

Overall Experience Score

7.65/10

741 Total Patient Responses

Reception Staff

Score: 93.09/100

724 Total Patient Responses

Nursing Staff

Score: 92.49/100

738 Total Patient Responses

Doctors

Score: 87.91/100

737 Total Patient Responses

Pain Management

Score: 88.10/100

689 Total Patient Responses

Emergency Unit Environment

Score: 94.31/100

721 Total Patient Responses

Responsiveness of Staff

Score: 90.69/100

698 Total Patient Responses

Medication Information

Score: 86.78/100

681 Total Patient Responses

PRIORITISATION

Score: 78.55/100

737 Total Patient Responses