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Patient experience survey

1038

Happy Clients

1193

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-08-22 - 2026-08-22

Likely To Recommend Hospital

91.45%

1193 Total Patient Responses

Overall Experience Score

8.7/10

1193 Total Patient Responses

Admission staff

Score: 95.53/100

  • Yes

  • No

1220 Total Patient Responses

Nursing staff

Score: 91.88/100

  • Always

  • Usually

  • Sometimes

  • Never

1462 Total Patient Responses

Doctors

Score: 95.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1343 Total Patient Responses

Pain management

Score: 93.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1266 Total Patient Responses

Hospital environment

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1506 Total Patient Responses

Responsiveness of staff

Score: 89.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1296 Total Patient Responses

Medication information

Score: 83.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1389 Total Patient Responses

Food

Score: 87.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1469 Total Patient Responses

Discharge information

Score: 73.83/100

  • Yes

  • No

1435 Total Patient Responses

Likely To Recommend Hospital

88.76%

819 Total Patient Responses

Overall Experience Score

8.35/10

819 Total Patient Responses

Reception staff

Score: 95.68/100

810 Total Patient Responses

Nursing staff

Score: 95.38/100

875 Total Patient Responses

Doctors

Score: 93.81/100

848 Total Patient Responses

Pain management

Score: 92.99/100

785 Total Patient Responses

Emergency Unit environment

Score: 97.16/100

811 Total Patient Responses

Responsiveness of staff

Score: 93.32/100

794 Total Patient Responses

Medication information

Score: 89.90/100

782 Total Patient Responses

Prioritisation

Score: 83.14/100

985 Total Patient Responses