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Patient experience survey

1075

Happy Clients

1218

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-05-14 - 2026-05-14

Likely To Recommend Hospital

91.95%

1218 Total Patient Responses

Overall Experience Score

8.83/10

1218 Total Patient Responses

Admission staff

Score: 96.13/100

  • Yes

  • No

1244 Total Patient Responses

Nursing staff

Score: 92.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1493 Total Patient Responses

Doctors

Score: 95.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1380 Total Patient Responses

Pain management

Score: 93.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1311 Total Patient Responses

Hospital environment

Score: 90.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1533 Total Patient Responses

Responsiveness of staff

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

1336 Total Patient Responses

Medication information

Score: 83.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1398 Total Patient Responses

Food

Score: 88.20/100

  • Always

  • Usually

  • Sometimes

  • Never

1469 Total Patient Responses

Discharge information

Score: 74.60/100

  • Yes

  • No

1454 Total Patient Responses

Likely To Recommend Hospital

89.66%

851 Total Patient Responses

Overall Experience Score

8.33/10

851 Total Patient Responses

Reception staff

Score: 96.08/100

841 Total Patient Responses

Nursing staff

Score: 95.44/100

913 Total Patient Responses

Doctors

Score: 93.38/100

885 Total Patient Responses

Pain management

Score: 94.12/100

816 Total Patient Responses

Emergency Unit environment

Score: 97.63/100

845 Total Patient Responses

Responsiveness of staff

Score: 93.33/100

824 Total Patient Responses

Medication information

Score: 89.57/100

805 Total Patient Responses

Prioritisation

Score: 83.08/100

1037 Total Patient Responses