Patient experience survey

1104

Happy Clients

1248

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-04-02 - 2026-04-02

Likely To Recommend Hospital

91.91%

1248 Total Patient Responses

Overall Experience Score

8.84/10

1248 Total Patient Responses

Admission staff

Score: 96.46/100

  • Yes

  • No

1274 Total Patient Responses

Nursing staff

Score: 91.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1523 Total Patient Responses

Doctors

Score: 95.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1413 Total Patient Responses

Pain management

Score: 93.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1343 Total Patient Responses

Hospital environment

Score: 90.50/100

  • Always

  • Usually

  • Sometimes

  • Never

1574 Total Patient Responses

Responsiveness of staff

Score: 89.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1363 Total Patient Responses

Medication information

Score: 83.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1435 Total Patient Responses

Food

Score: 88.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1505 Total Patient Responses

Discharge information

Score: 74.13/100

  • Yes

  • No

1501 Total Patient Responses

Likely To Recommend Hospital

90.29%

855 Total Patient Responses

Overall Experience Score

8.36/10

855 Total Patient Responses

Reception staff

Score: 96.22/100

847 Total Patient Responses

Nursing staff

Score: 95.74/100

920 Total Patient Responses

Doctors

Score: 94.09/100

893 Total Patient Responses

Pain management

Score: 94.40/100

822 Total Patient Responses

Emergency Unit environment

Score: 97.88/100

848 Total Patient Responses

Responsiveness of staff

Score: 94.06/100

825 Total Patient Responses

Medication information

Score: 90.15/100

812 Total Patient Responses

Prioritisation

Score: 83.16/100

1037 Total Patient Responses