Patient experience survey

1136

Happy Clients

1291

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-10-26 - 2025-10-26

Likely To Recommend Hospital

92.64%

1291 Total Patient Responses

Overall Experience Score

8.8/10

1291 Total Patient Responses

Admission staff

Score: 96.54/100

  • Yes

  • No

1324 Total Patient Responses

Nursing staff

Score: 92.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1580 Total Patient Responses

Doctors

Score: 94.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1496 Total Patient Responses

Pain management

Score: 94.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1384 Total Patient Responses

Hospital environment

Score: 90.33/100

  • Always

  • Usually

  • Sometimes

  • Never

1638 Total Patient Responses

Responsiveness of staff

Score: 89.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1416 Total Patient Responses

Medication information

Score: 81.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1523 Total Patient Responses

Food

Score: 87.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1611 Total Patient Responses

Discharge information

Score: 73.69/100

  • Yes

  • No

1548 Total Patient Responses

Likely To Recommend Hospital

88.91%

892 Total Patient Responses

Overall Experience Score

8.15/10

891 Total Patient Responses

Reception staff

Score: 96.37/100

882 Total Patient Responses

Nursing staff

Score: 95.17/100

965 Total Patient Responses

Doctors

Score: 94.13/100

932 Total Patient Responses

Pain management

Score: 92.71/100

851 Total Patient Responses

Emergency Unit environment

Score: 97.17/100

883 Total Patient Responses

Responsiveness of staff

Score: 94.08/100

861 Total Patient Responses

Medication information

Score: 89.54/100

841 Total Patient Responses

Prioritisation

Score: 81.40/100

1091 Total Patient Responses