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Patient experience survey

1083

Happy Clients

1222

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

92.64%

1222 Total Patient Responses

Overall Experience Score

8.86/10

1222 Total Patient Responses

Admission staff

Score: 97.01/100

  • Yes

  • No

1246 Total Patient Responses

Nursing staff

Score: 92.47/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Doctors

Score: 94.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1397 Total Patient Responses

Pain management

Score: 93.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1312 Total Patient Responses

Hospital environment

Score: 90.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1542 Total Patient Responses

Responsiveness of staff

Score: 90.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1335 Total Patient Responses

Medication information

Score: 82.74/100

  • Always

  • Usually

  • Sometimes

  • Never

1421 Total Patient Responses

Food

Score: 88.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1496 Total Patient Responses

Discharge information

Score: 74.13/100

  • Yes

  • No

1456 Total Patient Responses

Likely To Recommend Hospital

89.35%

901 Total Patient Responses

Overall Experience Score

8.25/10

901 Total Patient Responses

Reception staff

Score: 96.19/100

892 Total Patient Responses

Nursing staff

Score: 95.28/100

972 Total Patient Responses

Doctors

Score: 94.02/100

941 Total Patient Responses

Pain management

Score: 93.97/100

863 Total Patient Responses

Emergency Unit environment

Score: 97.54/100

894 Total Patient Responses

Responsiveness of staff

Score: 94.01/100

868 Total Patient Responses

Medication information

Score: 89.45/100

853 Total Patient Responses

Prioritisation

Score: 82.67/100

1093 Total Patient Responses