Patient experience survey

1141

Happy Clients

1292

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

92.72%

1292 Total Patient Responses

Overall Experience Score

8.83/10

1292 Total Patient Responses

Admission staff

Score: 96.74/100

  • Yes

  • No

1321 Total Patient Responses

Nursing staff

Score: 92.73/100

  • Always

  • Usually

  • Sometimes

  • Never

1579 Total Patient Responses

Doctors

Score: 94.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1492 Total Patient Responses

Pain management

Score: 94.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1384 Total Patient Responses

Hospital environment

Score: 90.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1636 Total Patient Responses

Responsiveness of staff

Score: 90.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1416 Total Patient Responses

Medication information

Score: 81.93/100

  • Always

  • Usually

  • Sometimes

  • Never

1526 Total Patient Responses

Food

Score: 87.88/100

  • Always

  • Usually

  • Sometimes

  • Never

1599 Total Patient Responses

Discharge information

Score: 73.98/100

  • Yes

  • No

1546 Total Patient Responses

Likely To Recommend Hospital

89.47%

893 Total Patient Responses

Overall Experience Score

8.22/10

892 Total Patient Responses

Reception staff

Score: 96.49/100

882 Total Patient Responses

Nursing staff

Score: 95.05/100

969 Total Patient Responses

Doctors

Score: 94.11/100

936 Total Patient Responses

Pain management

Score: 92.85/100

853 Total Patient Responses

Emergency Unit environment

Score: 97.18/100

885 Total Patient Responses

Responsiveness of staff

Score: 94.00/100

867 Total Patient Responses

Medication information

Score: 89.35/100

845 Total Patient Responses

Prioritisation

Score: 81.87/100

1088 Total Patient Responses