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Patient experience survey

1237

Happy Clients

1420

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-07-31 - 2025-07-31

Likely To Recommend Hospital

91.83%

1420 Total Patient Responses

Overall Experience Score

8.71/10

1420 Total Patient Responses

Admission staff

Score: 96.14/100

  • Yes

  • No

1465 Total Patient Responses

Nursing staff

Score: 92.50/100

  • Always

  • Usually

  • Sometimes

  • Never

1741 Total Patient Responses

Doctors

Score: 94.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1649 Total Patient Responses

Pain management

Score: 94.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1513 Total Patient Responses

Hospital environment

Score: 89.33/100

  • Always

  • Usually

  • Sometimes

  • Never

1823 Total Patient Responses

Responsiveness of staff

Score: 89.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1543 Total Patient Responses

Medication information

Score: 81.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1689 Total Patient Responses

Food

Score: 87.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1795 Total Patient Responses

Discharge information

Score: 72.74/100

  • Yes

  • No

1716 Total Patient Responses

Likely To Recommend Hospital

88.18%

964 Total Patient Responses

Overall Experience Score

8.15/10

963 Total Patient Responses

Reception staff

Score: 96.00/100

949 Total Patient Responses

Nursing staff

Score: 95.31/100

1039 Total Patient Responses

Doctors

Score: 93.26/100

1000 Total Patient Responses

Pain management

Score: 92.33/100

913 Total Patient Responses

Emergency Unit environment

Score: 96.95/100

951 Total Patient Responses

Responsiveness of staff

Score: 94.49/100

925 Total Patient Responses

Medication information

Score: 90.11/100

910 Total Patient Responses

Prioritisation

Score: 80.88/100

1171 Total Patient Responses