Patient experience survey

1094

Happy Clients

1230

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

92.27%

1230 Total Patient Responses

Overall Experience Score

8.89/10

1230 Total Patient Responses

Admission staff

Score: 96.95/100

  • Yes

  • No

1257 Total Patient Responses

Nursing staff

Score: 92.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1498 Total Patient Responses

Doctors

Score: 95.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1394 Total Patient Responses

Pain management

Score: 93.39/100

  • Always

  • Usually

  • Sometimes

  • Never

1325 Total Patient Responses

Hospital environment

Score: 90.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1556 Total Patient Responses

Responsiveness of staff

Score: 89.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1349 Total Patient Responses

Medication information

Score: 83.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1427 Total Patient Responses

Food

Score: 88.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1495 Total Patient Responses

Discharge information

Score: 74.52/100

  • Yes

  • No

1474 Total Patient Responses

Likely To Recommend Hospital

90.12%

870 Total Patient Responses

Overall Experience Score

8.34/10

870 Total Patient Responses

Reception staff

Score: 96.29/100

862 Total Patient Responses

Nursing staff

Score: 95.61/100

935 Total Patient Responses

Doctors

Score: 94.23/100

906 Total Patient Responses

Pain management

Score: 94.38/100

836 Total Patient Responses

Emergency Unit environment

Score: 97.92/100

864 Total Patient Responses

Responsiveness of staff

Score: 94.29/100

841 Total Patient Responses

Medication information

Score: 90.16/100

823 Total Patient Responses

Prioritisation

Score: 83.01/100

1054 Total Patient Responses