Patient experience survey

1071

Happy Clients

1233

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-10-21 - 2026-10-21

Likely To Recommend Hospital

91.48%

1233 Total Patient Responses

Overall Experience Score

8.68/10

1233 Total Patient Responses

Admission staff

Score: 95.71/100

  • Yes

  • No

1262 Total Patient Responses

Nursing staff

Score: 91.86/100

  • Always

  • Usually

  • Sometimes

  • Never

1509 Total Patient Responses

Doctors

Score: 95.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1380 Total Patient Responses

Pain management

Score: 93.67/100

  • Always

  • Usually

  • Sometimes

  • Never

1300 Total Patient Responses

Hospital environment

Score: 90.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1560 Total Patient Responses

Responsiveness of staff

Score: 89.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1338 Total Patient Responses

Medication information

Score: 83.02/100

  • Always

  • Usually

  • Sometimes

  • Never

1442 Total Patient Responses

Food

Score: 87.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1517 Total Patient Responses

Discharge information

Score: 73.50/100

  • Yes

  • No

1488 Total Patient Responses

Likely To Recommend Hospital

87.77%

818 Total Patient Responses

Overall Experience Score

8.24/10

818 Total Patient Responses

Reception staff

Score: 95.68/100

810 Total Patient Responses

Nursing staff

Score: 94.60/100

879 Total Patient Responses

Doctors

Score: 92.59/100

848 Total Patient Responses

Pain management

Score: 91.72/100

785 Total Patient Responses

Emergency Unit environment

Score: 96.90/100

806 Total Patient Responses

Responsiveness of staff

Score: 93.07/100

794 Total Patient Responses

Medication information

Score: 90.40/100

781 Total Patient Responses

Prioritisation

Score: 82.37/100

983 Total Patient Responses