Patient experience survey

1167

Happy Clients

1324

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-10-07 - 2025-10-07

Likely To Recommend Hospital

92.82%

1324 Total Patient Responses

Overall Experience Score

8.82/10

1324 Total Patient Responses

Admission staff

Score: 96.51/100

  • Yes

  • No

1360 Total Patient Responses

Nursing staff

Score: 93.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1617 Total Patient Responses

Doctors

Score: 95.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1533 Total Patient Responses

Pain management

Score: 94.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1415 Total Patient Responses

Hospital environment

Score: 90.08/100

  • Always

  • Usually

  • Sometimes

  • Never

1691 Total Patient Responses

Responsiveness of staff

Score: 89.96/100

  • Always

  • Usually

  • Sometimes

  • Never

1453 Total Patient Responses

Medication information

Score: 81.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1567 Total Patient Responses

Food

Score: 88.08/100

  • Always

  • Usually

  • Sometimes

  • Never

1641 Total Patient Responses

Discharge information

Score: 73.89/100

  • Yes

  • No

1587 Total Patient Responses

Likely To Recommend Hospital

88.61%

896 Total Patient Responses

Overall Experience Score

8.14/10

895 Total Patient Responses

Reception staff

Score: 96.16/100

885 Total Patient Responses

Nursing staff

Score: 95.17/100

968 Total Patient Responses

Doctors

Score: 93.56/100

934 Total Patient Responses

Pain management

Score: 92.87/100

856 Total Patient Responses

Emergency Unit environment

Score: 97.07/100

888 Total Patient Responses

Responsiveness of staff

Score: 94.21/100

863 Total Patient Responses

Medication information

Score: 89.69/100

844 Total Patient Responses

Prioritisation

Score: 81.31/100

1098 Total Patient Responses