Patient experience survey

1242

Happy Clients

1448

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

91.65%

1448 Total Patient Responses

Overall Experience Score

8.57/10

1448 Total Patient Responses

Admission staff

Score: 95.94/100

  • Yes

  • No

1492 Total Patient Responses

Nursing staff

Score: 91.85/100

  • Always

  • Usually

  • Sometimes

  • Never

1767 Total Patient Responses

Doctors

Score: 94.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1700 Total Patient Responses

Pain management

Score: 94.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1534 Total Patient Responses

Hospital environment

Score: 88.74/100

  • Always

  • Usually

  • Sometimes

  • Never

1866 Total Patient Responses

Responsiveness of staff

Score: 89.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1571 Total Patient Responses

Medication information

Score: 80.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1737 Total Patient Responses

Food

Score: 86.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1844 Total Patient Responses

Discharge information

Score: 72.03/100

  • Yes

  • No

1766 Total Patient Responses

Likely To Recommend Hospital

88.38%

938 Total Patient Responses

Overall Experience Score

8.17/10

937 Total Patient Responses

Reception staff

Score: 96.00/100

924 Total Patient Responses

Nursing staff

Score: 95.58/100

1010 Total Patient Responses

Doctors

Score: 93.58/100

969 Total Patient Responses

Pain management

Score: 92.45/100

888 Total Patient Responses

Emergency Unit environment

Score: 96.75/100

924 Total Patient Responses

Responsiveness of staff

Score: 94.14/100

905 Total Patient Responses

Medication information

Score: 90.89/100

889 Total Patient Responses

Prioritisation

Score: 80.73/100

1134 Total Patient Responses