Patient experience survey

1231

Happy Clients

1424

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-06-29 - 2025-06-29

Likely To Recommend Hospital

91.57%

1424 Total Patient Responses

Overall Experience Score

8.65/10

1424 Total Patient Responses

Admission staff

Score: 96.12/100

  • Yes

  • No

1468 Total Patient Responses

Nursing staff

Score: 92.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1737 Total Patient Responses

Doctors

Score: 94.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1661 Total Patient Responses

Pain management

Score: 94.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1520 Total Patient Responses

Hospital environment

Score: 89.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1829 Total Patient Responses

Responsiveness of staff

Score: 89.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1548 Total Patient Responses

Medication information

Score: 81.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1699 Total Patient Responses

Food

Score: 87.67/100

  • Always

  • Usually

  • Sometimes

  • Never

1803 Total Patient Responses

Discharge information

Score: 72.44/100

  • Yes

  • No

1733 Total Patient Responses

Likely To Recommend Hospital

88.13%

952 Total Patient Responses

Overall Experience Score

8.12/10

951 Total Patient Responses

Reception staff

Score: 96.06/100

939 Total Patient Responses

Nursing staff

Score: 95.49/100

1027 Total Patient Responses

Doctors

Score: 93.21/100

987 Total Patient Responses

Pain management

Score: 92.55/100

899 Total Patient Responses

Emergency Unit environment

Score: 96.91/100

938 Total Patient Responses

Responsiveness of staff

Score: 94.30/100

913 Total Patient Responses

Medication information

Score: 90.44/100

900 Total Patient Responses

Prioritisation

Score: 80.89/100

1153 Total Patient Responses