Patient experience survey

1247

Happy Clients

1466

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

91.13%

1466 Total Patient Responses

Overall Experience Score

8.51/10

1466 Total Patient Responses

Admission staff

Score: 95.89/100

  • Yes

  • No

1512 Total Patient Responses

Nursing staff

Score: 91.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1788 Total Patient Responses

Doctors

Score: 94.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1722 Total Patient Responses

Pain management

Score: 94.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1556 Total Patient Responses

Hospital environment

Score: 88.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1895 Total Patient Responses

Responsiveness of staff

Score: 89.30/100

  • Always

  • Usually

  • Sometimes

  • Never

1595 Total Patient Responses

Medication information

Score: 80.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1750 Total Patient Responses

Food

Score: 86.68/100

  • Always

  • Usually

  • Sometimes

  • Never

1866 Total Patient Responses

Discharge information

Score: 72.03/100

  • Yes

  • No

1782 Total Patient Responses

Likely To Recommend Hospital

87.88%

949 Total Patient Responses

Overall Experience Score

8.11/10

948 Total Patient Responses

Reception staff

Score: 95.93/100

933 Total Patient Responses

Nursing staff

Score: 95.21/100

1025 Total Patient Responses

Doctors

Score: 93.52/100

978 Total Patient Responses

Pain management

Score: 92.23/100

901 Total Patient Responses

Emergency Unit environment

Score: 96.47/100

934 Total Patient Responses

Responsiveness of staff

Score: 93.68/100

917 Total Patient Responses

Medication information

Score: 90.20/100

898 Total Patient Responses

Prioritisation

Score: 79.70/100

1151 Total Patient Responses