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Patient experience survey

1212

Happy Clients

1370

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-09-10 - 2025-09-10

Likely To Recommend Hospital

92.77%

1370 Total Patient Responses

Overall Experience Score

8.85/10

1370 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

1407 Total Patient Responses

Nursing staff

Score: 93.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1671 Total Patient Responses

Doctors

Score: 95.37/100

  • Always

  • Usually

  • Sometimes

  • Never

1581 Total Patient Responses

Pain management

Score: 94.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1455 Total Patient Responses

Hospital environment

Score: 89.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1748 Total Patient Responses

Responsiveness of staff

Score: 90.02/100

  • Always

  • Usually

  • Sometimes

  • Never

1494 Total Patient Responses

Medication information

Score: 82.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1625 Total Patient Responses

Food

Score: 88.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1705 Total Patient Responses

Discharge information

Score: 73.82/100

  • Yes

  • No

1637 Total Patient Responses

Likely To Recommend Hospital

89.34%

920 Total Patient Responses

Overall Experience Score

8.25/10

919 Total Patient Responses

Reception staff

Score: 96.37/100

910 Total Patient Responses

Nursing staff

Score: 95.48/100

992 Total Patient Responses

Doctors

Score: 93.71/100

956 Total Patient Responses

Pain management

Score: 93.04/100

877 Total Patient Responses

Emergency Unit environment

Score: 97.15/100

912 Total Patient Responses

Responsiveness of staff

Score: 94.82/100

888 Total Patient Responses

Medication information

Score: 89.86/100

868 Total Patient Responses

Prioritisation

Score: 81.72/100

1126 Total Patient Responses