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Patient experience survey

1242

Happy Clients

1448

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

91.51%

1448 Total Patient Responses

Overall Experience Score

8.58/10

1448 Total Patient Responses

Admission staff

Score: 96.07/100

  • Yes

  • No

1489 Total Patient Responses

Nursing staff

Score: 91.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1768 Total Patient Responses

Doctors

Score: 94.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1695 Total Patient Responses

Pain management

Score: 94.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1538 Total Patient Responses

Hospital environment

Score: 89.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1869 Total Patient Responses

Responsiveness of staff

Score: 89.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1575 Total Patient Responses

Medication information

Score: 80.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1733 Total Patient Responses

Food

Score: 87.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1838 Total Patient Responses

Discharge information

Score: 72.44/100

  • Yes

  • No

1762 Total Patient Responses

Likely To Recommend Hospital

88.18%

939 Total Patient Responses

Overall Experience Score

8.15/10

938 Total Patient Responses

Reception staff

Score: 96.12/100

927 Total Patient Responses

Nursing staff

Score: 95.54/100

1013 Total Patient Responses

Doctors

Score: 93.26/100

974 Total Patient Responses

Pain management

Score: 92.35/100

889 Total Patient Responses

Emergency Unit environment

Score: 96.86/100

925 Total Patient Responses

Responsiveness of staff

Score: 94.36/100

904 Total Patient Responses

Medication information

Score: 90.44/100

889 Total Patient Responses

Prioritisation

Score: 80.68/100

1135 Total Patient Responses