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Patient experience survey

1097

Happy Clients

1241

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2025-04-24 - 2026-04-24

Likely To Recommend Hospital

91.87%

1241 Total Patient Responses

Overall Experience Score

8.84/10

1241 Total Patient Responses

Admission staff

Score: 96.19/100

  • Yes

  • No

1270 Total Patient Responses

Nursing staff

Score: 91.97/100

  • Always

  • Usually

  • Sometimes

  • Never

1529 Total Patient Responses

Doctors

Score: 95.51/100

  • Always

  • Usually

  • Sometimes

  • Never

1406 Total Patient Responses

Pain management

Score: 93.29/100

  • Always

  • Usually

  • Sometimes

  • Never

1338 Total Patient Responses

Hospital environment

Score: 90.85/100

  • Always

  • Usually

  • Sometimes

  • Never

1561 Total Patient Responses

Responsiveness of staff

Score: 89.43/100

  • Always

  • Usually

  • Sometimes

  • Never

1356 Total Patient Responses

Medication information

Score: 83.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1429 Total Patient Responses

Food

Score: 88.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1498 Total Patient Responses

Discharge information

Score: 74.10/100

  • Yes

  • No

1491 Total Patient Responses

Likely To Recommend Hospital

89.83%

856 Total Patient Responses

Overall Experience Score

8.33/10

856 Total Patient Responses

Reception staff

Score: 95.99/100

847 Total Patient Responses

Nursing staff

Score: 95.59/100

919 Total Patient Responses

Doctors

Score: 93.62/100

893 Total Patient Responses

Pain management

Score: 93.92/100

822 Total Patient Responses

Emergency Unit environment

Score: 97.65/100

851 Total Patient Responses

Responsiveness of staff

Score: 93.45/100

825 Total Patient Responses

Medication information

Score: 90.25/100

810 Total Patient Responses

Prioritisation

Score: 82.72/100

1045 Total Patient Responses