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Patient experience survey

1231

Happy Clients

1399

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-08-21 - 2025-08-21

Likely To Recommend Hospital

92.43%

1399 Total Patient Responses

Overall Experience Score

8.8/10

1399 Total Patient Responses

Admission staff

Score: 96.53/100

  • Yes

  • No

1438 Total Patient Responses

Nursing staff

Score: 93.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1710 Total Patient Responses

Doctors

Score: 94.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1621 Total Patient Responses

Pain management

Score: 94.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1486 Total Patient Responses

Hospital environment

Score: 89.74/100

  • Always

  • Usually

  • Sometimes

  • Never

1800 Total Patient Responses

Responsiveness of staff

Score: 89.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1530 Total Patient Responses

Medication information

Score: 81.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1659 Total Patient Responses

Food

Score: 87.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1751 Total Patient Responses

Discharge information

Score: 73.08/100

  • Yes

  • No

1682 Total Patient Responses

Likely To Recommend Hospital

89.37%

941 Total Patient Responses

Overall Experience Score

8.27/10

940 Total Patient Responses

Reception staff

Score: 96.34/100

929 Total Patient Responses

Nursing staff

Score: 95.58/100

1010 Total Patient Responses

Doctors

Score: 93.76/100

975 Total Patient Responses

Pain management

Score: 92.63/100

896 Total Patient Responses

Emergency Unit environment

Score: 97.20/100

930 Total Patient Responses

Responsiveness of staff

Score: 94.93/100

908 Total Patient Responses

Medication information

Score: 89.97/100

887 Total Patient Responses

Prioritisation

Score: 81.83/100

1146 Total Patient Responses