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Patient experience survey

1143

Happy Clients

1293

Surveys Completed

Life Carstenhof Hospital

Reporting Period: 2024-11-16 - 2025-11-16

Likely To Recommend Hospital

92.73%

1293 Total Patient Responses

Overall Experience Score

8.84/10

1293 Total Patient Responses

Admission staff

Score: 96.74/100

  • Yes

  • No

1323 Total Patient Responses

Nursing staff

Score: 92.73/100

  • Always

  • Usually

  • Sometimes

  • Never

1579 Total Patient Responses

Doctors

Score: 94.90/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Pain management

Score: 94.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1386 Total Patient Responses

Hospital environment

Score: 90.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1635 Total Patient Responses

Responsiveness of staff

Score: 90.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1416 Total Patient Responses

Medication information

Score: 81.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1530 Total Patient Responses

Food

Score: 87.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1598 Total Patient Responses

Discharge information

Score: 74.12/100

  • Yes

  • No

1548 Total Patient Responses

Likely To Recommend Hospital

89.52%

888 Total Patient Responses

Overall Experience Score

8.23/10

887 Total Patient Responses

Reception staff

Score: 96.47/100

877 Total Patient Responses

Nursing staff

Score: 95.16/100

961 Total Patient Responses

Doctors

Score: 94.31/100

929 Total Patient Responses

Pain management

Score: 92.93/100

849 Total Patient Responses

Emergency Unit environment

Score: 97.16/100

880 Total Patient Responses

Responsiveness of staff

Score: 94.20/100

862 Total Patient Responses

Medication information

Score: 89.64/100

840 Total Patient Responses

Prioritisation

Score: 82.07/100

1081 Total Patient Responses