Patient experience survey

221

Happy Clients

291

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2019-08-13 - 2020-08-13

Likely To Recommend Hospital

80.76%

291 Total Patient Responses

Overall Experience Score

7.76/10

291 Total Patient Responses

Admission Staff

Score: 94.61/100

  • Yes

  • No

289 Total Patient Responses

Nursing Staff

Score: 87.52/100

291 Total Patient Responses

Doctors

Score: 94.68/100

291 Total Patient Responses

Pain Management

Score: 89.11/100

276 Total Patient Responses

Hospital Environment

Score: 84.74/100

290 Total Patient Responses

Responsiveness of Staff

Score: 84.70/100

260 Total Patient Responses

Medication Information

Score: 73.56/100

263 Total Patient Responses

Food

Score: 72.74/100

278 Total Patient Responses

Discharge Information

Score: 63.40/100

291 Total Patient Responses

Likely To Recommend Hospital

81.87%

136 Total Patient Responses

Overall Experience Score

8.20/10

136 Total Patient Responses

Reception Staff

Score: 98.52/100

135 Total Patient Responses

Nursing Staff

Score: 95.02/100

136 Total Patient Responses

Doctors

Score: 89.31/100

132 Total Patient Responses

Pain Management

Score: 89.34/100

122 Total Patient Responses

Emergency Unit Environment

Score: 97.73/100

132 Total Patient Responses

Responsiveness of Staff

Score: 92.91/100

127 Total Patient Responses

Medication Information

Score: 88.71/100

124 Total Patient Responses

PRIORITISATION

Score: 76.12/100

134 Total Patient Responses