Patient experience survey

759

Happy Clients

892

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2024-07-08 - 2025-07-08

Likely To Recommend Hospital

92.6%

892 Total Patient Responses

Overall Experience Score

8.51/10

892 Total Patient Responses

Admission staff

Score: 96.09/100

  • Yes

  • No

920 Total Patient Responses

Nursing staff

Score: 90.59/100

  • Always

  • Usually

  • Sometimes

  • Never

1097 Total Patient Responses

Doctors

Score: 97.07/100

  • Always

  • Usually

  • Sometimes

  • Never

983 Total Patient Responses

Pain management

Score: 93.23/100

  • Always

  • Usually

  • Sometimes

  • Never

963 Total Patient Responses

Hospital environment

Score: 89.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1132 Total Patient Responses

Responsiveness of staff

Score: 90.41/100

  • Always

  • Usually

  • Sometimes

  • Never

987 Total Patient Responses

Medication information

Score: 83.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1033 Total Patient Responses

Food

Score: 79.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1112 Total Patient Responses

Discharge information

Score: 73.93/100

  • Yes

  • No

1061 Total Patient Responses

Likely To Recommend Hospital

87.19%

359 Total Patient Responses

Overall Experience Score

7.8/10

359 Total Patient Responses

Reception staff

Score: 94.63/100

354 Total Patient Responses

Nursing staff

Score: 94.35/100

395 Total Patient Responses

Doctors

Score: 89.73/100

383 Total Patient Responses

Pain management

Score: 90.21/100

337 Total Patient Responses

Emergency Unit environment

Score: 97.18/100

354 Total Patient Responses

Responsiveness of staff

Score: 92.35/100

340 Total Patient Responses

Medication information

Score: 89.46/100

332 Total Patient Responses

Prioritisation

Score: 79.65/100

438 Total Patient Responses