Patient experience survey

269

Happy Clients

353

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2018-06-24 - 2019-06-24

Likely To Recommend Hospital

81.69%

353 Total Patient Responses

Overall Experience Score

7.80/10

353 Total Patient Responses

Admission Staff

Score: 96.58/100

  • Yes

  • No

353 Total Patient Responses

Nursing Staff

Score: 86.69/100

353 Total Patient Responses

Doctors

Score: 95.36/100

353 Total Patient Responses

Pain Management

Score: 88.84/100

336 Total Patient Responses

Hospital Environment

Score: 86.31/100

350 Total Patient Responses

Responsiveness of Staff

Score: 82.63/100

319 Total Patient Responses

Medication Information

Score: 71.82/100

325 Total Patient Responses

Food

Score: 69.08/100

341 Total Patient Responses

Discharge Information

Score: 62.61/100

353 Total Patient Responses

Likely To Recommend Hospital

85.19%

135 Total Patient Responses

Overall Experience Score

8.02/10

135 Total Patient Responses

Reception Staff

Score: 98.48/100

132 Total Patient Responses

Nursing Staff

Score: 95.50/100

135 Total Patient Responses

Doctors

Score: 88.94/100

135 Total Patient Responses

Pain Management

Score: 92.19/100

128 Total Patient Responses

Emergency Unit Environment

Score: 97.73/100

132 Total Patient Responses

Responsiveness of Staff

Score: 94.66/100

131 Total Patient Responses

Medication Information

Score: 85.25/100

122 Total Patient Responses

PRIORITISATION

Score: 78.63/100

133 Total Patient Responses