Patient experience survey

186

Happy Clients

246

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2019-10-22 - 2020-10-22

Likely To Recommend Hospital

80.90%

246 Total Patient Responses

Overall Experience Score

7.78/10

246 Total Patient Responses

Admission Staff

Score: 94.44/100

  • Yes

  • No

245 Total Patient Responses

Nursing Staff

Score: 87.00/100

246 Total Patient Responses

Doctors

Score: 94.29/100

246 Total Patient Responses

Pain Management

Score: 88.47/100

238 Total Patient Responses

Hospital Environment

Score: 84.54/100

246 Total Patient Responses

Responsiveness of Staff

Score: 82.67/100

220 Total Patient Responses

Medication Information

Score: 73.42/100

229 Total Patient Responses

Food

Score: 72.92/100

237 Total Patient Responses

Discharge Information

Score: 62.20/100

246 Total Patient Responses

Likely To Recommend Hospital

81.39%

120 Total Patient Responses

Overall Experience Score

8.14/10

120 Total Patient Responses

Reception Staff

Score: 98.32/100

119 Total Patient Responses

Nursing Staff

Score: 94.56/100

120 Total Patient Responses

Doctors

Score: 89.52/100

119 Total Patient Responses

Pain Management

Score: 88.89/100

108 Total Patient Responses

Emergency Unit Environment

Score: 96.61/100

118 Total Patient Responses

Responsiveness of Staff

Score: 91.15/100

113 Total Patient Responses

Medication Information

Score: 89.47/100

114 Total Patient Responses

PRIORITISATION

Score: 75.87/100

119 Total Patient Responses