Patient experience survey

310

Happy Clients

391

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2017-08-20 - 2018-08-20

Likely To Recommend Hospital

83.04%

391 Total Patient Responses

Overall Experience Score

7.97/10

391 Total Patient Responses

Admission Staff

Score: 95.99/100

  • Yes

  • No

389 Total Patient Responses

Nursing Staff

Score: 89.18/100

391 Total Patient Responses

Doctors

Score: 96.13/100

390 Total Patient Responses

Pain Management

Score: 89.10/100

372 Total Patient Responses

Hospital Environment

Score: 87.91/100

385 Total Patient Responses

Responsiveness of Staff

Score: 86.71/100

348 Total Patient Responses

Medication Information

Score: 74.23/100

362 Total Patient Responses

Food

Score: 72.40/100

374 Total Patient Responses

Discharge Information

Score: 64.07/100

391 Total Patient Responses

Likely To Recommend Hospital

85.09%

114 Total Patient Responses

Overall Experience Score

8.11/10

114 Total Patient Responses

Reception Staff

Score: 97.35/100

113 Total Patient Responses

Nursing Staff

Score: 95.56/100

114 Total Patient Responses

Doctors

Score: 90.48/100

114 Total Patient Responses

Pain Management

Score: 94.55/100

110 Total Patient Responses

Emergency Unit Environment

Score: 95.58/100

113 Total Patient Responses

Responsiveness of Staff

Score: 97.30/100

111 Total Patient Responses

Medication Information

Score: 92.45/100

106 Total Patient Responses

PRIORITISATION

Score: 86.36/100

114 Total Patient Responses