Patient experience survey

244

Happy Clients

320

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2018-04-17 - 2019-04-17

Likely To Recommend Hospital

81.99%

320 Total Patient Responses

Overall Experience Score

7.80/10

320 Total Patient Responses

Admission Staff

Score: 96.36/100

  • Yes

  • No

319 Total Patient Responses

Nursing Staff

Score: 87.46/100

320 Total Patient Responses

Doctors

Score: 95.06/100

320 Total Patient Responses

Pain Management

Score: 88.11/100

307 Total Patient Responses

Hospital Environment

Score: 86.89/100

318 Total Patient Responses

Responsiveness of Staff

Score: 85.08/100

285 Total Patient Responses

Medication Information

Score: 73.28/100

293 Total Patient Responses

Food

Score: 67.79/100

313 Total Patient Responses

Discharge Information

Score: 62.34/100

320 Total Patient Responses

Likely To Recommend Hospital

85.16%

119 Total Patient Responses

Overall Experience Score

8.02/10

119 Total Patient Responses

Reception Staff

Score: 98.29/100

117 Total Patient Responses

Nursing Staff

Score: 95.51/100

119 Total Patient Responses

Doctors

Score: 90.06/100

119 Total Patient Responses

Pain Management

Score: 92.04/100

113 Total Patient Responses

Emergency Unit Environment

Score: 97.44/100

117 Total Patient Responses

Responsiveness of Staff

Score: 94.74/100

114 Total Patient Responses

Medication Information

Score: 87.74/100

106 Total Patient Responses

PRIORITISATION

Score: 79.58/100

117 Total Patient Responses