Patient experience survey

323

Happy Clients

423

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2019-02-25 - 2020-02-25

Likely To Recommend Hospital

81.57%

423 Total Patient Responses

Overall Experience Score

7.81/10

423 Total Patient Responses

Admission Staff

Score: 95.92/100

  • Yes

  • No

421 Total Patient Responses

Nursing Staff

Score: 87.42/100

423 Total Patient Responses

Doctors

Score: 95.28/100

423 Total Patient Responses

Pain Management

Score: 89.30/100

401 Total Patient Responses

Hospital Environment

Score: 85.19/100

421 Total Patient Responses

Responsiveness of Staff

Score: 82.83/100

384 Total Patient Responses

Medication Information

Score: 72.61/100

381 Total Patient Responses

Food

Score: 73.93/100

401 Total Patient Responses

Discharge Information

Score: 64.54/100

423 Total Patient Responses

Likely To Recommend Hospital

85.94%

173 Total Patient Responses

Overall Experience Score

8.30/10

173 Total Patient Responses

Reception Staff

Score: 99.42/100

172 Total Patient Responses

Nursing Staff

Score: 95.79/100

173 Total Patient Responses

Doctors

Score: 90.56/100

169 Total Patient Responses

Pain Management

Score: 93.12/100

160 Total Patient Responses

Emergency Unit Environment

Score: 98.82/100

169 Total Patient Responses

Responsiveness of Staff

Score: 95.15/100

165 Total Patient Responses

Medication Information

Score: 86.16/100

159 Total Patient Responses

PRIORITISATION

Score: 77.85/100

172 Total Patient Responses