Patient experience survey

155

Happy Clients

208

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2020-04-20 - 2021-04-20

Likely To Recommend Hospital

77.89%

208 Total Patient Responses

Overall Experience Score

7.51/10

208 Total Patient Responses

Admission Staff

Score: 91.89/100

  • Yes

  • No

206 Total Patient Responses

Nursing Staff

Score: 85.16/100

208 Total Patient Responses

Doctors

Score: 94.75/100

208 Total Patient Responses

Pain Management

Score: 87.77/100

200 Total Patient Responses

Hospital Environment

Score: 84.73/100

205 Total Patient Responses

Responsiveness of Staff

Score: 79.62/100

185 Total Patient Responses

Medication Information

Score: 73.01/100

189 Total Patient Responses

Food

Score: 71.11/100

200 Total Patient Responses

Discharge Information

Score: 69.23/100

208 Total Patient Responses

Likely To Recommend Hospital

84.06%

92 Total Patient Responses

Overall Experience Score

8.39/10

92 Total Patient Responses

Reception Staff

Score: 96.67/100

90 Total Patient Responses

Nursing Staff

Score: 95.90/100

92 Total Patient Responses

Doctors

Score: 89.63/100

91 Total Patient Responses

Pain Management

Score: 94.25/100

87 Total Patient Responses

Emergency Unit Environment

Score: 96.70/100

91 Total Patient Responses

Responsiveness of Staff

Score: 93.33/100

90 Total Patient Responses

Medication Information

Score: 93.10/100

87 Total Patient Responses

PRIORITISATION

Score: 84.03/100

92 Total Patient Responses