Patient experience survey

761

Happy Clients

911

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2024-11-12 - 2025-11-12

Likely To Recommend Hospital

91.77%

911 Total Patient Responses

Overall Experience Score

8.36/10

911 Total Patient Responses

Admission staff

Score: 95.44/100

  • Yes

  • No

946 Total Patient Responses

Nursing staff

Score: 89.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1118 Total Patient Responses

Doctors

Score: 96.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1004 Total Patient Responses

Pain management

Score: 91.97/100

  • Always

  • Usually

  • Sometimes

  • Never

993 Total Patient Responses

Hospital environment

Score: 88.95/100

  • Always

  • Usually

  • Sometimes

  • Never

1144 Total Patient Responses

Responsiveness of staff

Score: 89.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1022 Total Patient Responses

Medication information

Score: 81.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1069 Total Patient Responses

Food

Score: 82.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1129 Total Patient Responses

Discharge information

Score: 72.56/100

  • Yes

  • No

1089 Total Patient Responses

Likely To Recommend Hospital

89.44%

360 Total Patient Responses

Overall Experience Score

8.16/10

360 Total Patient Responses

Reception staff

Score: 94.90/100

353 Total Patient Responses

Nursing staff

Score: 94.65/100

396 Total Patient Responses

Doctors

Score: 91.10/100

375 Total Patient Responses

Pain management

Score: 90.32/100

341 Total Patient Responses

Emergency Unit environment

Score: 97.75/100

356 Total Patient Responses

Responsiveness of staff

Score: 93.27/100

342 Total Patient Responses

Medication information

Score: 90.36/100

332 Total Patient Responses

Prioritisation

Score: 82.11/100

430 Total Patient Responses