Patient experience survey

765

Happy Clients

899

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2024-07-11 - 2025-07-11

Likely To Recommend Hospital

92.54%

899 Total Patient Responses

Overall Experience Score

8.51/10

899 Total Patient Responses

Admission staff

Score: 96.12/100

  • Yes

  • No

927 Total Patient Responses

Nursing staff

Score: 90.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1105 Total Patient Responses

Doctors

Score: 97.09/100

  • Always

  • Usually

  • Sometimes

  • Never

991 Total Patient Responses

Pain management

Score: 93.15/100

  • Always

  • Usually

  • Sometimes

  • Never

969 Total Patient Responses

Hospital environment

Score: 89.20/100

  • Always

  • Usually

  • Sometimes

  • Never

1138 Total Patient Responses

Responsiveness of staff

Score: 90.47/100

  • Always

  • Usually

  • Sometimes

  • Never

992 Total Patient Responses

Medication information

Score: 83.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1041 Total Patient Responses

Food

Score: 79.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1120 Total Patient Responses

Discharge information

Score: 73.92/100

  • Yes

  • No

1068 Total Patient Responses

Likely To Recommend Hospital

87.15%

358 Total Patient Responses

Overall Experience Score

7.79/10

358 Total Patient Responses

Reception staff

Score: 94.62/100

353 Total Patient Responses

Nursing staff

Score: 94.33/100

394 Total Patient Responses

Doctors

Score: 89.70/100

382 Total Patient Responses

Pain management

Score: 90.18/100

336 Total Patient Responses

Emergency Unit environment

Score: 97.17/100

353 Total Patient Responses

Responsiveness of staff

Score: 92.33/100

339 Total Patient Responses

Medication information

Score: 89.43/100

331 Total Patient Responses

Prioritisation

Score: 79.59/100

437 Total Patient Responses