Patient experience survey

768

Happy Clients

903

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2024-07-31 - 2025-07-31

Likely To Recommend Hospital

92.36%

903 Total Patient Responses

Overall Experience Score

8.51/10

903 Total Patient Responses

Admission staff

Score: 95.80/100

  • Yes

  • No

933 Total Patient Responses

Nursing staff

Score: 90.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1108 Total Patient Responses

Doctors

Score: 96.77/100

  • Always

  • Usually

  • Sometimes

  • Never

996 Total Patient Responses

Pain management

Score: 93.29/100

  • Always

  • Usually

  • Sometimes

  • Never

972 Total Patient Responses

Hospital environment

Score: 89.26/100

  • Always

  • Usually

  • Sometimes

  • Never

1142 Total Patient Responses

Responsiveness of staff

Score: 90.73/100

  • Always

  • Usually

  • Sometimes

  • Never

995 Total Patient Responses

Medication information

Score: 83.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1048 Total Patient Responses

Food

Score: 79.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1127 Total Patient Responses

Discharge information

Score: 73.70/100

  • Yes

  • No

1076 Total Patient Responses

Likely To Recommend Hospital

87.39%

365 Total Patient Responses

Overall Experience Score

7.84/10

365 Total Patient Responses

Reception staff

Score: 94.17/100

360 Total Patient Responses

Nursing staff

Score: 94.51/100

401 Total Patient Responses

Doctors

Score: 90.18/100

389 Total Patient Responses

Pain management

Score: 90.09/100

343 Total Patient Responses

Emergency Unit environment

Score: 97.22/100

360 Total Patient Responses

Responsiveness of staff

Score: 92.49/100

346 Total Patient Responses

Medication information

Score: 89.29/100

336 Total Patient Responses

Prioritisation

Score: 80.31/100

444 Total Patient Responses