Patient experience survey

737

Happy Clients

875

Surveys Completed

Life Queenstown Private Hospital

Reporting Period: 2024-05-30 - 2025-05-30

Likely To Recommend Hospital

92%

875 Total Patient Responses

Overall Experience Score

8.42/10

875 Total Patient Responses

Admission staff

Score: 95.90/100

  • Yes

  • No

904 Total Patient Responses

Nursing staff

Score: 90.37/100

  • Always

  • Usually

  • Sometimes

  • Never

1076 Total Patient Responses

Doctors

Score: 96.70/100

  • Always

  • Usually

  • Sometimes

  • Never

966 Total Patient Responses

Pain management

Score: 92.77/100

  • Always

  • Usually

  • Sometimes

  • Never

943 Total Patient Responses

Hospital environment

Score: 88.83/100

  • Always

  • Usually

  • Sometimes

  • Never

1122 Total Patient Responses

Responsiveness of staff

Score: 89.91/100

  • Always

  • Usually

  • Sometimes

  • Never

971 Total Patient Responses

Medication information

Score: 82.65/100

  • Always

  • Usually

  • Sometimes

  • Never

1021 Total Patient Responses

Food

Score: 78.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1103 Total Patient Responses

Discharge information

Score: 72.91/100

  • Yes

  • No

1043 Total Patient Responses

Likely To Recommend Hospital

87.71%

358 Total Patient Responses

Overall Experience Score

7.88/10

358 Total Patient Responses

Reception staff

Score: 94.90/100

353 Total Patient Responses

Nursing staff

Score: 94.26/100

393 Total Patient Responses

Doctors

Score: 89.57/100

382 Total Patient Responses

Pain management

Score: 90.80/100

337 Total Patient Responses

Emergency Unit environment

Score: 97.46/100

354 Total Patient Responses

Responsiveness of staff

Score: 92.31/100

338 Total Patient Responses

Medication information

Score: 89.16/100

332 Total Patient Responses

Prioritisation

Score: 80.06/100

431 Total Patient Responses