Patient experience survey

1284

Happy Clients

1470

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-06-08 - 2026-06-08

Likely To Recommend Hospital

92.79%

1470 Total Patient Responses

Overall Experience Score

8.73/10

1470 Total Patient Responses

Admission staff

Score: 96.95/100

  • Yes

  • No

1503 Total Patient Responses

Nursing staff

Score: 92.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1783 Total Patient Responses

Doctors

Score: 95.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1686 Total Patient Responses

Pain management

Score: 93.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1495 Total Patient Responses

Hospital environment

Score: 91.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1837 Total Patient Responses

Responsiveness of staff

Score: 91.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1543 Total Patient Responses

Medication information

Score: 85.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1638 Total Patient Responses

Food

Score: 82.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1787 Total Patient Responses

Discharge information

Score: 78.95/100

  • Yes

  • No

1735 Total Patient Responses

Likely To Recommend Hospital

92.73%

1403 Total Patient Responses

Overall Experience Score

8.78/10

1403 Total Patient Responses

Reception staff

Score: 97.68/100

1382 Total Patient Responses

Nursing staff

Score: 97.07/100

1488 Total Patient Responses

Doctors

Score: 95.81/100

1433 Total Patient Responses

Pain management

Score: 93.53/100

1345 Total Patient Responses

Emergency Unit environment

Score: 98.56/100

1388 Total Patient Responses

Responsiveness of staff

Score: 95.43/100

1356 Total Patient Responses

Medication information

Score: 94.44/100

1348 Total Patient Responses

Prioritisation

Score: 88.15/100

1646 Total Patient Responses