Patient experience survey

1247

Happy Clients

1440

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-07-19 - 2026-07-19

Likely To Recommend Hospital

92.36%

1440 Total Patient Responses

Overall Experience Score

8.66/10

1440 Total Patient Responses

Admission staff

Score: 96.78/100

  • Yes

  • No

1470 Total Patient Responses

Nursing staff

Score: 92.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1736 Total Patient Responses

Doctors

Score: 94.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1646 Total Patient Responses

Pain management

Score: 93.37/100

  • Always

  • Usually

  • Sometimes

  • Never

1473 Total Patient Responses

Hospital environment

Score: 90.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1795 Total Patient Responses

Responsiveness of staff

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1506 Total Patient Responses

Medication information

Score: 85.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1599 Total Patient Responses

Food

Score: 82.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1737 Total Patient Responses

Discharge information

Score: 78.82/100

  • Yes

  • No

1690 Total Patient Responses

Likely To Recommend Hospital

92.12%

1395 Total Patient Responses

Overall Experience Score

8.7/10

1395 Total Patient Responses

Reception staff

Score: 97.30/100

1369 Total Patient Responses

Nursing staff

Score: 96.71/100

1484 Total Patient Responses

Doctors

Score: 95.43/100

1419 Total Patient Responses

Pain management

Score: 92.76/100

1339 Total Patient Responses

Emergency Unit environment

Score: 98.55/100

1377 Total Patient Responses

Responsiveness of staff

Score: 94.73/100

1347 Total Patient Responses

Medication information

Score: 94.31/100

1335 Total Patient Responses

Prioritisation

Score: 87.10/100

1653 Total Patient Responses