×

Patient experience survey

1298

Happy Clients

1495

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-04-22 - 2026-04-22

Likely To Recommend Hospital

92.3%

1495 Total Patient Responses

Overall Experience Score

8.68/10

1495 Total Patient Responses

Admission staff

Score: 96.68/100

  • Yes

  • No

1530 Total Patient Responses

Nursing staff

Score: 92.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1829 Total Patient Responses

Doctors

Score: 95.39/100

  • Always

  • Usually

  • Sometimes

  • Never

1718 Total Patient Responses

Pain management

Score: 93.10/100

  • Always

  • Usually

  • Sometimes

  • Never

1523 Total Patient Responses

Hospital environment

Score: 91.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1867 Total Patient Responses

Responsiveness of staff

Score: 91.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1579 Total Patient Responses

Medication information

Score: 84.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1667 Total Patient Responses

Food

Score: 82.47/100

  • Always

  • Usually

  • Sometimes

  • Never

1797 Total Patient Responses

Discharge information

Score: 78.56/100

  • Yes

  • No

1770 Total Patient Responses

Likely To Recommend Hospital

93.64%

1445 Total Patient Responses

Overall Experience Score

8.8/10

1445 Total Patient Responses

Reception staff

Score: 97.54/100

1424 Total Patient Responses

Nursing staff

Score: 97.19/100

1535 Total Patient Responses

Doctors

Score: 96.01/100

1470 Total Patient Responses

Pain management

Score: 94.06/100

1380 Total Patient Responses

Emergency Unit environment

Score: 98.60/100

1431 Total Patient Responses

Responsiveness of staff

Score: 96.21/100

1399 Total Patient Responses

Medication information

Score: 94.61/100

1392 Total Patient Responses

Prioritisation

Score: 88.40/100

1697 Total Patient Responses