Patient experience survey

1306

Happy Clients

1505

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-04-24 - 2026-04-24

Likely To Recommend Hospital

92.3%

1505 Total Patient Responses

Overall Experience Score

8.68/10

1505 Total Patient Responses

Admission staff

Score: 96.71/100

  • Yes

  • No

1540 Total Patient Responses

Nursing staff

Score: 92.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1838 Total Patient Responses

Doctors

Score: 95.42/100

  • Always

  • Usually

  • Sometimes

  • Never

1729 Total Patient Responses

Pain management

Score: 93.12/100

  • Always

  • Usually

  • Sometimes

  • Never

1529 Total Patient Responses

Hospital environment

Score: 91.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1878 Total Patient Responses

Responsiveness of staff

Score: 91.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1586 Total Patient Responses

Medication information

Score: 84.94/100

  • Always

  • Usually

  • Sometimes

  • Never

1679 Total Patient Responses

Food

Score: 82.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1806 Total Patient Responses

Discharge information

Score: 78.37/100

  • Yes

  • No

1784 Total Patient Responses

Likely To Recommend Hospital

93.48%

1441 Total Patient Responses

Overall Experience Score

8.78/10

1441 Total Patient Responses

Reception staff

Score: 97.53/100

1419 Total Patient Responses

Nursing staff

Score: 97.19/100

1531 Total Patient Responses

Doctors

Score: 95.97/100

1467 Total Patient Responses

Pain management

Score: 93.90/100

1376 Total Patient Responses

Emergency Unit environment

Score: 98.60/100

1427 Total Patient Responses

Responsiveness of staff

Score: 96.20/100

1395 Total Patient Responses

Medication information

Score: 94.45/100

1388 Total Patient Responses

Prioritisation

Score: 88.28/100

1694 Total Patient Responses