Patient experience survey

752

Happy Clients

976

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2019-04-01 - 2020-04-01

Likely To Recommend Hospital

80.61%

976 Total Patient Responses

Overall Experience Score

7.81/10

976 Total Patient Responses

Admission Staff

Score: 95.34/100

  • Yes

  • No

964 Total Patient Responses

Nursing Staff

Score: 85.46/100

975 Total Patient Responses

Doctors

Score: 92.58/100

972 Total Patient Responses

Pain Management

Score: 86.86/100

881 Total Patient Responses

Hospital Environment

Score: 85.04/100

931 Total Patient Responses

Responsiveness of Staff

Score: 79.39/100

806 Total Patient Responses

Medication Information

Score: 74.65/100

847 Total Patient Responses

Food

Score: 76.06/100

894 Total Patient Responses

Discharge Information

Score: 63.73/100

976 Total Patient Responses

Likely To Recommend Hospital

86.41%

765 Total Patient Responses

Overall Experience Score

8.33/10

765 Total Patient Responses

Reception Staff

Score: 97.20/100

751 Total Patient Responses

Nursing Staff

Score: 95.72/100

764 Total Patient Responses

Doctors

Score: 91.64/100

753 Total Patient Responses

Pain Management

Score: 92.43/100

713 Total Patient Responses

Emergency Unit Environment

Score: 96.96/100

756 Total Patient Responses

Responsiveness of Staff

Score: 94.57/100

718 Total Patient Responses

Medication Information

Score: 90.46/100

713 Total Patient Responses

PRIORITISATION

Score: 84.84/100

761 Total Patient Responses