Patient experience survey

1290

Happy Clients

1513

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-04-29 - 2025-04-29

Likely To Recommend Hospital

90.62%

1513 Total Patient Responses

Overall Experience Score

8.52/10

1513 Total Patient Responses

Admission staff

Score: 97.22/100

  • Yes

  • No

1539 Total Patient Responses

Nursing staff

Score: 91.12/100

  • Always

  • Usually

  • Sometimes

  • Never

1844 Total Patient Responses

Doctors

Score: 95.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1690 Total Patient Responses

Pain management

Score: 93.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1516 Total Patient Responses

Hospital environment

Score: 90.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1882 Total Patient Responses

Responsiveness of staff

Score: 89.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1573 Total Patient Responses

Medication information

Score: 84.34/100

  • Always

  • Usually

  • Sometimes

  • Never

1656 Total Patient Responses

Food

Score: 80.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1820 Total Patient Responses

Discharge information

Score: 76.70/100

  • Yes

  • No

1804 Total Patient Responses

Likely To Recommend Hospital

92.95%

1489 Total Patient Responses

Overall Experience Score

8.81/10

1489 Total Patient Responses

Reception staff

Score: 97.62/100

1468 Total Patient Responses

Nursing staff

Score: 97.47/100

1575 Total Patient Responses

Doctors

Score: 95.98/100

1519 Total Patient Responses

Pain management

Score: 94.43/100

1437 Total Patient Responses

Emergency Unit environment

Score: 98.71/100

1477 Total Patient Responses

Responsiveness of staff

Score: 96.50/100

1429 Total Patient Responses

Medication information

Score: 95.13/100

1417 Total Patient Responses

Prioritisation

Score: 88.74/100

1753 Total Patient Responses