Patient experience survey

1249

Happy Clients

1442

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-08-07 - 2026-08-07

Likely To Recommend Hospital

92.44%

1442 Total Patient Responses

Overall Experience Score

8.67/10

1442 Total Patient Responses

Admission staff

Score: 96.89/100

  • Yes

  • No

1469 Total Patient Responses

Nursing staff

Score: 92.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1737 Total Patient Responses

Doctors

Score: 95.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1652 Total Patient Responses

Pain management

Score: 93.33/100

  • Always

  • Usually

  • Sometimes

  • Never

1468 Total Patient Responses

Hospital environment

Score: 90.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1810 Total Patient Responses

Responsiveness of staff

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1510 Total Patient Responses

Medication information

Score: 84.89/100

  • Always

  • Usually

  • Sometimes

  • Never

1602 Total Patient Responses

Food

Score: 81.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1741 Total Patient Responses

Discharge information

Score: 78.81/100

  • Yes

  • No

1687 Total Patient Responses

Likely To Recommend Hospital

92.11%

1370 Total Patient Responses

Overall Experience Score

8.67/10

1370 Total Patient Responses

Reception staff

Score: 97.46/100

1339 Total Patient Responses

Nursing staff

Score: 96.72/100

1458 Total Patient Responses

Doctors

Score: 95.34/100

1394 Total Patient Responses

Pain management

Score: 92.85/100

1314 Total Patient Responses

Emergency Unit environment

Score: 98.52/100

1352 Total Patient Responses

Responsiveness of staff

Score: 94.61/100

1318 Total Patient Responses

Medication information

Score: 94.58/100

1309 Total Patient Responses

Prioritisation

Score: 86.86/100

1625 Total Patient Responses