Patient experience survey

752

Happy Clients

974

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2019-01-19 - 2020-01-19

Likely To Recommend Hospital

80.70%

974 Total Patient Responses

Overall Experience Score

7.82/10

974 Total Patient Responses

Admission Staff

Score: 95.49/100

  • Yes

  • No

961 Total Patient Responses

Nursing Staff

Score: 85.61/100

973 Total Patient Responses

Doctors

Score: 92.61/100

968 Total Patient Responses

Pain Management

Score: 87.20/100

871 Total Patient Responses

Hospital Environment

Score: 85.61/100

929 Total Patient Responses

Responsiveness of Staff

Score: 80.29/100

803 Total Patient Responses

Medication Information

Score: 74.12/100

845 Total Patient Responses

Food

Score: 76.07/100

882 Total Patient Responses

Discharge Information

Score: 63.66/100

974 Total Patient Responses

Likely To Recommend Hospital

86.59%

753 Total Patient Responses

Overall Experience Score

8.35/10

753 Total Patient Responses

Reception Staff

Score: 97.01/100

737 Total Patient Responses

Nursing Staff

Score: 95.49/100

752 Total Patient Responses

Doctors

Score: 92.25/100

742 Total Patient Responses

Pain Management

Score: 91.65/100

695 Total Patient Responses

Emergency Unit Environment

Score: 97.58/100

743 Total Patient Responses

Responsiveness of Staff

Score: 94.46/100

704 Total Patient Responses

Medication Information

Score: 91.17/100

702 Total Patient Responses

PRIORITISATION

Score: 85.15/100

750 Total Patient Responses