Patient Experience Survey | Life Mercantile Hospital

Patient experience survey

485

Happy Clients

613

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2020-08-03 - 2021-08-03

Likely To Recommend Hospital

82.55%

613 Total Patient Responses

Overall Experience Score

8.06/10

613 Total Patient Responses

Admission Staff

Score: 95.21/100

  • Yes

  • No

592 Total Patient Responses

Nursing Staff

Score: 86.45/100

611 Total Patient Responses

Doctors

Score: 94.90/100

607 Total Patient Responses

Pain Management

Score: 88.74/100

563 Total Patient Responses

Hospital Environment

Score: 86.78/100

590 Total Patient Responses

Responsiveness of Staff

Score: 82.43/100

535 Total Patient Responses

Medication Information

Score: 77.48/100

540 Total Patient Responses

Food

Score: 79.25/100

572 Total Patient Responses

Discharge Information

Score: 69.33/100

613 Total Patient Responses

Likely To Recommend Hospital

83.53%

443 Total Patient Responses

Overall Experience Score

8.05/10

443 Total Patient Responses

Reception Staff

Score: 95.14/100

432 Total Patient Responses

Nursing Staff

Score: 94.11/100

441 Total Patient Responses

Doctors

Score: 92.34/100

433 Total Patient Responses

Pain Management

Score: 88.78/100

410 Total Patient Responses

Emergency Unit Environment

Score: 97.92/100

433 Total Patient Responses

Responsiveness of Staff

Score: 90.65/100

417 Total Patient Responses

Medication Information

Score: 89.90/100

406 Total Patient Responses

PRIORITISATION

Score: 82.06/100

440 Total Patient Responses