Patient experience survey

723

Happy Clients

895

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-03-23 - 2019-03-23

Likely To Recommend Hospital

82.39%

895 Total Patient Responses

Overall Experience Score

8.10/10

895 Total Patient Responses

Admission Staff

Score: 95.95/100

  • Yes

  • No

887 Total Patient Responses

Nursing Staff

Score: 88.16/100

891 Total Patient Responses

Doctors

Score: 94.30/100

889 Total Patient Responses

Pain Management

Score: 88.01/100

803 Total Patient Responses

Hospital Environment

Score: 86.57/100

852 Total Patient Responses

Responsiveness of Staff

Score: 82.94/100

737 Total Patient Responses

Medication Information

Score: 77.11/100

763 Total Patient Responses

Food

Score: 78.05/100

813 Total Patient Responses

Discharge Information

Score: 67.04/100

895 Total Patient Responses

Likely To Recommend Hospital

85.69%

566 Total Patient Responses

Overall Experience Score

8.25/10

566 Total Patient Responses

Reception Staff

Score: 94.59/100

555 Total Patient Responses

Nursing Staff

Score: 95.59/100

565 Total Patient Responses

Doctors

Score: 92.68/100

559 Total Patient Responses

Pain Management

Score: 91.51/100

518 Total Patient Responses

Emergency Unit Environment

Score: 97.31/100

558 Total Patient Responses

Responsiveness of Staff

Score: 93.25/100

533 Total Patient Responses

Medication Information

Score: 92.53/100

522 Total Patient Responses

PRIORITISATION

Score: 84.44/100

561 Total Patient Responses