Patient experience survey

1248

Happy Clients

1443

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-10-08 - 2026-10-08

Likely To Recommend Hospital

92.52%

1443 Total Patient Responses

Overall Experience Score

8.64/10

1443 Total Patient Responses

Admission staff

Score: 96.64/100

  • Yes

  • No

1475 Total Patient Responses

Nursing staff

Score: 92.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1745 Total Patient Responses

Doctors

Score: 94.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1653 Total Patient Responses

Pain management

Score: 93.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1461 Total Patient Responses

Hospital environment

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1786 Total Patient Responses

Responsiveness of staff

Score: 91.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1485 Total Patient Responses

Medication information

Score: 84.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1593 Total Patient Responses

Food

Score: 81.09/100

  • Always

  • Usually

  • Sometimes

  • Never

1738 Total Patient Responses

Discharge information

Score: 78.45/100

  • Yes

  • No

1691 Total Patient Responses

Likely To Recommend Hospital

91.99%

1349 Total Patient Responses

Overall Experience Score

8.67/10

1349 Total Patient Responses

Reception staff

Score: 97.50/100

1322 Total Patient Responses

Nursing staff

Score: 96.92/100

1429 Total Patient Responses

Doctors

Score: 95.39/100

1373 Total Patient Responses

Pain management

Score: 92.81/100

1293 Total Patient Responses

Emergency Unit environment

Score: 98.50/100

1335 Total Patient Responses

Responsiveness of staff

Score: 94.54/100

1301 Total Patient Responses

Medication information

Score: 94.55/100

1284 Total Patient Responses

Prioritisation

Score: 86.86/100

1599 Total Patient Responses