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Patient experience survey

1202

Happy Clients

1393

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-08-28 - 2026-08-28

Likely To Recommend Hospital

92.32%

1393 Total Patient Responses

Overall Experience Score

8.63/10

1393 Total Patient Responses

Admission staff

Score: 96.82/100

  • Yes

  • No

1422 Total Patient Responses

Nursing staff

Score: 92.33/100

  • Always

  • Usually

  • Sometimes

  • Never

1674 Total Patient Responses

Doctors

Score: 94.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1593 Total Patient Responses

Pain management

Score: 93.24/100

  • Always

  • Usually

  • Sometimes

  • Never

1417 Total Patient Responses

Hospital environment

Score: 90.90/100

  • Always

  • Usually

  • Sometimes

  • Never

1736 Total Patient Responses

Responsiveness of staff

Score: 90.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1443 Total Patient Responses

Medication information

Score: 84.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1534 Total Patient Responses

Food

Score: 80.85/100

  • Always

  • Usually

  • Sometimes

  • Never

1675 Total Patient Responses

Discharge information

Score: 78.46/100

  • Yes

  • No

1635 Total Patient Responses

Likely To Recommend Hospital

91.71%

1338 Total Patient Responses

Overall Experience Score

8.63/10

1338 Total Patient Responses

Reception staff

Score: 97.48/100

1307 Total Patient Responses

Nursing staff

Score: 96.61/100

1424 Total Patient Responses

Doctors

Score: 95.21/100

1362 Total Patient Responses

Pain management

Score: 92.75/100

1282 Total Patient Responses

Emergency Unit environment

Score: 98.49/100

1321 Total Patient Responses

Responsiveness of staff

Score: 94.33/100

1287 Total Patient Responses

Medication information

Score: 94.37/100

1279 Total Patient Responses

Prioritisation

Score: 86.46/100

1588 Total Patient Responses