Patient experience survey

1303

Happy Clients

1515

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-07-13 - 2025-07-13

Likely To Recommend Hospital

90.82%

1515 Total Patient Responses

Overall Experience Score

8.6/10

1515 Total Patient Responses

Admission staff

Score: 97.03/100

  • Yes

  • No

1543 Total Patient Responses

Nursing staff

Score: 91.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1849 Total Patient Responses

Doctors

Score: 95.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1705 Total Patient Responses

Pain management

Score: 93.40/100

  • Always

  • Usually

  • Sometimes

  • Never

1525 Total Patient Responses

Hospital environment

Score: 90.31/100

  • Always

  • Usually

  • Sometimes

  • Never

1890 Total Patient Responses

Responsiveness of staff

Score: 90.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1578 Total Patient Responses

Medication information

Score: 84.40/100

  • Always

  • Usually

  • Sometimes

  • Never

1681 Total Patient Responses

Food

Score: 81.78/100

  • Always

  • Usually

  • Sometimes

  • Never

1809 Total Patient Responses

Discharge information

Score: 77.39/100

  • Yes

  • No

1808 Total Patient Responses

Likely To Recommend Hospital

93.8%

1501 Total Patient Responses

Overall Experience Score

8.91/10

1501 Total Patient Responses

Reception staff

Score: 97.63/100

1479 Total Patient Responses

Nursing staff

Score: 97.75/100

1578 Total Patient Responses

Doctors

Score: 96.17/100

1531 Total Patient Responses

Pain management

Score: 94.61/100

1448 Total Patient Responses

Emergency Unit environment

Score: 98.66/100

1493 Total Patient Responses

Responsiveness of staff

Score: 97.11/100

1451 Total Patient Responses

Medication information

Score: 95.56/100

1440 Total Patient Responses

Prioritisation

Score: 88.75/100

1758 Total Patient Responses