Patient experience survey

1295

Happy Clients

1481

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-02-07 - 2026-02-07

Likely To Recommend Hospital

92.37%

1481 Total Patient Responses

Overall Experience Score

8.74/10

1481 Total Patient Responses

Admission staff

Score: 96.86/100

  • Yes

  • No

1512 Total Patient Responses

Nursing staff

Score: 92.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1814 Total Patient Responses

Doctors

Score: 95.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1715 Total Patient Responses

Pain management

Score: 93.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Hospital environment

Score: 90.85/100

  • Always

  • Usually

  • Sometimes

  • Never

1851 Total Patient Responses

Responsiveness of staff

Score: 91.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1576 Total Patient Responses

Medication information

Score: 84.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1651 Total Patient Responses

Food

Score: 81.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1774 Total Patient Responses

Discharge information

Score: 78.63/100

  • Yes

  • No

1768 Total Patient Responses

Likely To Recommend Hospital

93.36%

1491 Total Patient Responses

Overall Experience Score

8.87/10

1491 Total Patient Responses

Reception staff

Score: 97.14/100

1470 Total Patient Responses

Nursing staff

Score: 97.11/100

1589 Total Patient Responses

Doctors

Score: 95.75/100

1518 Total Patient Responses

Pain management

Score: 94.04/100

1427 Total Patient Responses

Emergency Unit environment

Score: 98.72/100

1479 Total Patient Responses

Responsiveness of staff

Score: 96.54/100

1444 Total Patient Responses

Medication information

Score: 94.81/100

1427 Total Patient Responses

Prioritisation

Score: 88.74/100

1734 Total Patient Responses