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Patient experience survey

1249

Happy Clients

1447

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-09-18 - 2026-09-18

Likely To Recommend Hospital

92.4%

1447 Total Patient Responses

Overall Experience Score

8.63/10

1447 Total Patient Responses

Admission staff

Score: 96.65/100

  • Yes

  • No

1477 Total Patient Responses

Nursing staff

Score: 92.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1744 Total Patient Responses

Doctors

Score: 94.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1653 Total Patient Responses

Pain management

Score: 93.51/100

  • Always

  • Usually

  • Sometimes

  • Never

1464 Total Patient Responses

Hospital environment

Score: 90.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1799 Total Patient Responses

Responsiveness of staff

Score: 91.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1490 Total Patient Responses

Medication information

Score: 84.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1602 Total Patient Responses

Food

Score: 80.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1745 Total Patient Responses

Discharge information

Score: 78.51/100

  • Yes

  • No

1701 Total Patient Responses

Likely To Recommend Hospital

91.77%

1362 Total Patient Responses

Overall Experience Score

8.61/10

1362 Total Patient Responses

Reception staff

Score: 97.30/100

1334 Total Patient Responses

Nursing staff

Score: 96.71/100

1451 Total Patient Responses

Doctors

Score: 95.09/100

1387 Total Patient Responses

Pain management

Score: 92.56/100

1304 Total Patient Responses

Emergency Unit environment

Score: 98.44/100

1347 Total Patient Responses

Responsiveness of staff

Score: 94.36/100

1311 Total Patient Responses

Medication information

Score: 94.53/100

1298 Total Patient Responses

Prioritisation

Score: 86.65/100

1615 Total Patient Responses