Patient experience survey

778

Happy Clients

946

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2017-09-24 - 2018-09-24

Likely To Recommend Hospital

83.55%

946 Total Patient Responses

Overall Experience Score

8.20/10

946 Total Patient Responses

Admission Staff

Score: 94.98/100

  • Yes

  • No

938 Total Patient Responses

Nursing Staff

Score: 89.13/100

944 Total Patient Responses

Doctors

Score: 95.02/100

944 Total Patient Responses

Pain Management

Score: 89.50/100

860 Total Patient Responses

Hospital Environment

Score: 87.29/100

907 Total Patient Responses

Responsiveness of Staff

Score: 85.18/100

777 Total Patient Responses

Medication Information

Score: 79.83/100

820 Total Patient Responses

Food

Score: 78.80/100

877 Total Patient Responses

Discharge Information

Score: 67.81/100

946 Total Patient Responses

Likely To Recommend Hospital

84.55%

535 Total Patient Responses

Overall Experience Score

8.10/10

535 Total Patient Responses

Reception Staff

Score: 94.07/100

523 Total Patient Responses

Nursing Staff

Score: 95.39/100

535 Total Patient Responses

Doctors

Score: 91.04/100

529 Total Patient Responses

Pain Management

Score: 91.06/100

492 Total Patient Responses

Emergency Unit Environment

Score: 96.58/100

526 Total Patient Responses

Responsiveness of Staff

Score: 93.90/100

508 Total Patient Responses

Medication Information

Score: 90.18/100

489 Total Patient Responses

PRIORITISATION

Score: 84.34/100

532 Total Patient Responses