Patient experience survey

750

Happy Clients

917

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2017-11-12 - 2018-11-12

Likely To Recommend Hospital

83.03%

917 Total Patient Responses

Overall Experience Score

8.19/10

917 Total Patient Responses

Admission Staff

Score: 95.37/100

  • Yes

  • No

907 Total Patient Responses

Nursing Staff

Score: 88.70/100

913 Total Patient Responses

Doctors

Score: 94.90/100

913 Total Patient Responses

Pain Management

Score: 88.95/100

823 Total Patient Responses

Hospital Environment

Score: 86.97/100

874 Total Patient Responses

Responsiveness of Staff

Score: 84.24/100

755 Total Patient Responses

Medication Information

Score: 79.84/100

786 Total Patient Responses

Food

Score: 78.44/100

844 Total Patient Responses

Discharge Information

Score: 68.32/100

917 Total Patient Responses

Likely To Recommend Hospital

85.35%

546 Total Patient Responses

Overall Experience Score

8.20/10

546 Total Patient Responses

Reception Staff

Score: 94.75/100

533 Total Patient Responses

Nursing Staff

Score: 95.53/100

546 Total Patient Responses

Doctors

Score: 91.05/100

541 Total Patient Responses

Pain Management

Score: 92.05/100

503 Total Patient Responses

Emergency Unit Environment

Score: 96.84/100

538 Total Patient Responses

Responsiveness of Staff

Score: 94.58/100

517 Total Patient Responses

Medication Information

Score: 90.44/100

502 Total Patient Responses

PRIORITISATION

Score: 85.12/100

543 Total Patient Responses