Patient experience survey

1278

Happy Clients

1504

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-02-15 - 2025-02-15

Likely To Recommend Hospital

91.35%

1504 Total Patient Responses

Overall Experience Score

8.5/10

1504 Total Patient Responses

Admission staff

Score: 97.21/100

  • Yes

  • No

1533 Total Patient Responses

Nursing staff

Score: 91.22/100

  • Always

  • Usually

  • Sometimes

  • Never

1832 Total Patient Responses

Doctors

Score: 96.32/100

  • Always

  • Usually

  • Sometimes

  • Never

1672 Total Patient Responses

Pain management

Score: 93.69/100

  • Always

  • Usually

  • Sometimes

  • Never

1522 Total Patient Responses

Hospital environment

Score: 90.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1882 Total Patient Responses

Responsiveness of staff

Score: 89.46/100

  • Always

  • Usually

  • Sometimes

  • Never

1563 Total Patient Responses

Medication information

Score: 83.66/100

  • Always

  • Usually

  • Sometimes

  • Never

1667 Total Patient Responses

Food

Score: 80.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1846 Total Patient Responses

Discharge information

Score: 76.60/100

  • Yes

  • No

1794 Total Patient Responses

Likely To Recommend Hospital

93.16%

1490 Total Patient Responses

Overall Experience Score

8.8/10

1490 Total Patient Responses

Reception staff

Score: 98.23/100

1469 Total Patient Responses

Nursing staff

Score: 97.71/100

1568 Total Patient Responses

Doctors

Score: 95.67/100

1530 Total Patient Responses

Pain management

Score: 94.36/100

1435 Total Patient Responses

Emergency Unit environment

Score: 98.51/100

1476 Total Patient Responses

Responsiveness of staff

Score: 96.35/100

1423 Total Patient Responses

Medication information

Score: 94.87/100

1423 Total Patient Responses

Prioritisation

Score: 88.83/100

1743 Total Patient Responses