Patient experience survey

481

Happy Clients

603

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2020-11-28 - 2021-11-28

Likely To Recommend Hospital

82.09%

603 Total Patient Responses

Overall Experience Score

8.07/10

603 Total Patient Responses

Admission Staff

Score: 95.51/100

  • Yes

  • No

586 Total Patient Responses

Nursing Staff

Score: 87.57/100

601 Total Patient Responses

Doctors

Score: 94.75/100

597 Total Patient Responses

Pain Management

Score: 88.47/100

545 Total Patient Responses

Hospital Environment

Score: 87.01/100

579 Total Patient Responses

Responsiveness of Staff

Score: 83.06/100

521 Total Patient Responses

Medication Information

Score: 77.87/100

517 Total Patient Responses

Food

Score: 80.35/100

564 Total Patient Responses

Discharge Information

Score: 70.81/100

603 Total Patient Responses

Likely To Recommend Hospital

84.17%

419 Total Patient Responses

Overall Experience Score

8.27/10

419 Total Patient Responses

Reception Staff

Score: 96.07/100

407 Total Patient Responses

Nursing Staff

Score: 95.41/100

417 Total Patient Responses

Doctors

Score: 93.62/100

413 Total Patient Responses

Pain Management

Score: 91.12/100

383 Total Patient Responses

Emergency Unit Environment

Score: 97.56/100

410 Total Patient Responses

Responsiveness of Staff

Score: 92.62/100

393 Total Patient Responses

Medication Information

Score: 90.36/100

384 Total Patient Responses

PRIORITISATION

Score: 82.50/100

416 Total Patient Responses