Patient experience survey

777

Happy Clients

958

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2017-07-20 - 2018-07-20

Likely To Recommend Hospital

83.27%

958 Total Patient Responses

Overall Experience Score

8.13/10

958 Total Patient Responses

Admission Staff

Score: 94.89/100

  • Yes

  • No

951 Total Patient Responses

Nursing Staff

Score: 88.87/100

957 Total Patient Responses

Doctors

Score: 95.27/100

955 Total Patient Responses

Pain Management

Score: 89.63/100

867 Total Patient Responses

Hospital Environment

Score: 87.79/100

918 Total Patient Responses

Responsiveness of Staff

Score: 85.16/100

787 Total Patient Responses

Medication Information

Score: 79.26/100

832 Total Patient Responses

Food

Score: 78.09/100

888 Total Patient Responses

Discharge Information

Score: 68.95/100

958 Total Patient Responses

Likely To Recommend Hospital

84.69%

531 Total Patient Responses

Overall Experience Score

8.15/10

531 Total Patient Responses

Reception Staff

Score: 93.65/100

520 Total Patient Responses

Nursing Staff

Score: 94.96/100

530 Total Patient Responses

Doctors

Score: 91.63/100

523 Total Patient Responses

Pain Management

Score: 90.69/100

494 Total Patient Responses

Emergency Unit Environment

Score: 96.37/100

524 Total Patient Responses

Responsiveness of Staff

Score: 94.28/100

507 Total Patient Responses

Medication Information

Score: 90.65/100

492 Total Patient Responses

PRIORITISATION

Score: 83.69/100

530 Total Patient Responses