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Patient experience survey

1298

Happy Clients

1486

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-05-20 - 2026-05-20

Likely To Recommend Hospital

92.6%

1486 Total Patient Responses

Overall Experience Score

8.74/10

1486 Total Patient Responses

Admission staff

Score: 96.74/100

  • Yes

  • No

1521 Total Patient Responses

Nursing staff

Score: 92.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1811 Total Patient Responses

Doctors

Score: 95.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1708 Total Patient Responses

Pain management

Score: 93.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1511 Total Patient Responses

Hospital environment

Score: 91.33/100

  • Always

  • Usually

  • Sometimes

  • Never

1858 Total Patient Responses

Responsiveness of staff

Score: 91.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1559 Total Patient Responses

Medication information

Score: 85.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1655 Total Patient Responses

Food

Score: 82.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1793 Total Patient Responses

Discharge information

Score: 78.57/100

  • Yes

  • No

1755 Total Patient Responses

Likely To Recommend Hospital

92.78%

1425 Total Patient Responses

Overall Experience Score

8.78/10

1425 Total Patient Responses

Reception staff

Score: 97.72/100

1405 Total Patient Responses

Nursing staff

Score: 97.19/100

1508 Total Patient Responses

Doctors

Score: 95.89/100

1450 Total Patient Responses

Pain management

Score: 93.70/100

1364 Total Patient Responses

Emergency Unit environment

Score: 98.58/100

1410 Total Patient Responses

Responsiveness of staff

Score: 95.80/100

1381 Total Patient Responses

Medication information

Score: 94.29/100

1366 Total Patient Responses

Prioritisation

Score: 88.25/100

1675 Total Patient Responses