Patient experience survey

1235

Happy Clients

1434

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-09-14 - 2026-09-14

Likely To Recommend Hospital

92.26%

1434 Total Patient Responses

Overall Experience Score

8.61/10

1434 Total Patient Responses

Admission staff

Score: 96.58/100

  • Yes

  • No

1463 Total Patient Responses

Nursing staff

Score: 92.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1734 Total Patient Responses

Doctors

Score: 94.70/100

  • Always

  • Usually

  • Sometimes

  • Never

1642 Total Patient Responses

Pain management

Score: 93.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1453 Total Patient Responses

Hospital environment

Score: 90.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1784 Total Patient Responses

Responsiveness of staff

Score: 90.76/100

  • Always

  • Usually

  • Sometimes

  • Never

1480 Total Patient Responses

Medication information

Score: 84.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1591 Total Patient Responses

Food

Score: 80.67/100

  • Always

  • Usually

  • Sometimes

  • Never

1725 Total Patient Responses

Discharge information

Score: 78.14/100

  • Yes

  • No

1687 Total Patient Responses

Likely To Recommend Hospital

91.55%

1350 Total Patient Responses

Overall Experience Score

8.6/10

1350 Total Patient Responses

Reception staff

Score: 97.35/100

1322 Total Patient Responses

Nursing staff

Score: 96.69/100

1438 Total Patient Responses

Doctors

Score: 95.15/100

1374 Total Patient Responses

Pain management

Score: 92.50/100

1293 Total Patient Responses

Emergency Unit environment

Score: 98.50/100

1335 Total Patient Responses

Responsiveness of staff

Score: 94.31/100

1301 Total Patient Responses

Medication information

Score: 94.57/100

1290 Total Patient Responses

Prioritisation

Score: 86.58/100

1601 Total Patient Responses