Patient experience survey

736

Happy Clients

909

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-01-19 - 2019-01-19

Likely To Recommend Hospital

82.15%

909 Total Patient Responses

Overall Experience Score

8.10/10

909 Total Patient Responses

Admission Staff

Score: 95.94/100

  • Yes

  • No

899 Total Patient Responses

Nursing Staff

Score: 88.16/100

905 Total Patient Responses

Doctors

Score: 94.52/100

904 Total Patient Responses

Pain Management

Score: 87.85/100

818 Total Patient Responses

Hospital Environment

Score: 86.05/100

868 Total Patient Responses

Responsiveness of Staff

Score: 83.11/100

744 Total Patient Responses

Medication Information

Score: 78.07/100

774 Total Patient Responses

Food

Score: 77.14/100

836 Total Patient Responses

Discharge Information

Score: 67.82/100

909 Total Patient Responses

Likely To Recommend Hospital

85.07%

576 Total Patient Responses

Overall Experience Score

8.18/10

576 Total Patient Responses

Reception Staff

Score: 95.03/100

563 Total Patient Responses

Nursing Staff

Score: 95.62/100

575 Total Patient Responses

Doctors

Score: 92.16/100

570 Total Patient Responses

Pain Management

Score: 92.21/100

526 Total Patient Responses

Emergency Unit Environment

Score: 97.18/100

568 Total Patient Responses

Responsiveness of Staff

Score: 94.26/100

540 Total Patient Responses

Medication Information

Score: 91.32/100

530 Total Patient Responses

PRIORITISATION

Score: 84.25/100

572 Total Patient Responses