Patient experience survey

361

Happy Clients

467

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2020-04-18 - 2021-04-18

Likely To Recommend Hospital

80.45%

467 Total Patient Responses

Overall Experience Score

7.89/10

467 Total Patient Responses

Admission Staff

Score: 94.86/100

  • Yes

  • No

453 Total Patient Responses

Nursing Staff

Score: 84.63/100

465 Total Patient Responses

Doctors

Score: 93.40/100

462 Total Patient Responses

Pain Management

Score: 87.38/100

433 Total Patient Responses

Hospital Environment

Score: 85.27/100

446 Total Patient Responses

Responsiveness of Staff

Score: 79.82/100

413 Total Patient Responses

Medication Information

Score: 75.93/100

414 Total Patient Responses

Food

Score: 77.61/100

435 Total Patient Responses

Discharge Information

Score: 67.13/100

467 Total Patient Responses

Likely To Recommend Hospital

83.24%

348 Total Patient Responses

Overall Experience Score

8.05/10

348 Total Patient Responses

Reception Staff

Score: 94.12/100

340 Total Patient Responses

Nursing Staff

Score: 93.99/100

348 Total Patient Responses

Doctors

Score: 92.52/100

338 Total Patient Responses

Pain Management

Score: 89.41/100

321 Total Patient Responses

Emergency Unit Environment

Score: 98.24/100

341 Total Patient Responses

Responsiveness of Staff

Score: 91.21/100

330 Total Patient Responses

Medication Information

Score: 91.46/100

316 Total Patient Responses

PRIORITISATION

Score: 81.64/100

346 Total Patient Responses