Patient experience survey

783

Happy Clients

985

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2017-04-20 - 2018-04-20

Likely To Recommend Hospital

81.80%

985 Total Patient Responses

Overall Experience Score

8.00/10

985 Total Patient Responses

Admission Staff

Score: 94.01/100

  • Yes

  • No

978 Total Patient Responses

Nursing Staff

Score: 87.59/100

985 Total Patient Responses

Doctors

Score: 94.63/100

982 Total Patient Responses

Pain Management

Score: 88.15/100

894 Total Patient Responses

Hospital Environment

Score: 86.11/100

939 Total Patient Responses

Responsiveness of Staff

Score: 83.65/100

809 Total Patient Responses

Medication Information

Score: 77.34/100

853 Total Patient Responses

Food

Score: 76.80/100

909 Total Patient Responses

Discharge Information

Score: 67.46/100

985 Total Patient Responses

Likely To Recommend Hospital

84.26%

525 Total Patient Responses

Overall Experience Score

8.13/10

525 Total Patient Responses

Reception Staff

Score: 95.56/100

518 Total Patient Responses

Nursing Staff

Score: 95.38/100

523 Total Patient Responses

Doctors

Score: 91.23/100

518 Total Patient Responses

Pain Management

Score: 90.98/100

488 Total Patient Responses

Emergency Unit Environment

Score: 97.28/100

515 Total Patient Responses

Responsiveness of Staff

Score: 95.39/100

499 Total Patient Responses

Medication Information

Score: 89.67/100

484 Total Patient Responses

PRIORITISATION

Score: 82.27/100

523 Total Patient Responses