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Patient experience survey

1266

Happy Clients

1511

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2023-10-29 - 2024-10-29

Likely To Recommend Hospital

90.86%

1511 Total Patient Responses

Overall Experience Score

8.37/10

1511 Total Patient Responses

Admission staff

Score: 96.45/100

  • Yes

  • No

1549 Total Patient Responses

Nursing staff

Score: 91.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1875 Total Patient Responses

Doctors

Score: 95.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1711 Total Patient Responses

Pain management

Score: 93.35/100

  • Always

  • Usually

  • Sometimes

  • Never

1566 Total Patient Responses

Hospital environment

Score: 89.93/100

  • Always

  • Usually

  • Sometimes

  • Never

1884 Total Patient Responses

Responsiveness of staff

Score: 88.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1589 Total Patient Responses

Medication information

Score: 83.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1674 Total Patient Responses

Food

Score: 76.10/100

  • Always

  • Usually

  • Sometimes

  • Never

1887 Total Patient Responses

Discharge information

Score: 76.14/100

  • Yes

  • No

1838 Total Patient Responses

Likely To Recommend Hospital

92.85%

1482 Total Patient Responses

Overall Experience Score

8.76/10

1482 Total Patient Responses

Reception staff

Score: 97.94/100

1459 Total Patient Responses

Nursing staff

Score: 97.88/100

1555 Total Patient Responses

Doctors

Score: 95.52/100

1515 Total Patient Responses

Pain management

Score: 94.33/100

1411 Total Patient Responses

Emergency Unit environment

Score: 98.64/100

1467 Total Patient Responses

Responsiveness of staff

Score: 96.53/100

1414 Total Patient Responses

Medication information

Score: 95.03/100

1409 Total Patient Responses

Prioritisation

Score: 88.49/100

1724 Total Patient Responses