Patient experience survey

741

Happy Clients

964

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-11-17 - 2019-11-17

Likely To Recommend Hospital

80.37%

964 Total Patient Responses

Overall Experience Score

7.82/10

964 Total Patient Responses

Admission Staff

Score: 95.63/100

  • Yes

  • No

949 Total Patient Responses

Nursing Staff

Score: 85.34/100

963 Total Patient Responses

Doctors

Score: 92.51/100

958 Total Patient Responses

Pain Management

Score: 86.89/100

866 Total Patient Responses

Hospital Environment

Score: 85.15/100

922 Total Patient Responses

Responsiveness of Staff

Score: 79.97/100

787 Total Patient Responses

Medication Information

Score: 73.72/100

834 Total Patient Responses

Food

Score: 76.34/100

877 Total Patient Responses

Discharge Information

Score: 63.43/100

964 Total Patient Responses

Likely To Recommend Hospital

85.92%

781 Total Patient Responses

Overall Experience Score

8.29/10

781 Total Patient Responses

Reception Staff

Score: 96.87/100

767 Total Patient Responses

Nursing Staff

Score: 95.45/100

779 Total Patient Responses

Doctors

Score: 91.90/100

771 Total Patient Responses

Pain Management

Score: 91.81/100

720 Total Patient Responses

Emergency Unit Environment

Score: 97.54/100

772 Total Patient Responses

Responsiveness of Staff

Score: 94.09/100

727 Total Patient Responses

Medication Information

Score: 90.95/100

729 Total Patient Responses

PRIORITISATION

Score: 84.63/100

778 Total Patient Responses