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Patient experience survey

1289

Happy Clients

1478

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-06-03 - 2026-06-03

Likely To Recommend Hospital

92.69%

1478 Total Patient Responses

Overall Experience Score

8.72/10

1478 Total Patient Responses

Admission staff

Score: 96.83/100

  • Yes

  • No

1511 Total Patient Responses

Nursing staff

Score: 92.52/100

  • Always

  • Usually

  • Sometimes

  • Never

1792 Total Patient Responses

Doctors

Score: 95.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1701 Total Patient Responses

Pain management

Score: 93.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1505 Total Patient Responses

Hospital environment

Score: 91.15/100

  • Always

  • Usually

  • Sometimes

  • Never

1850 Total Patient Responses

Responsiveness of staff

Score: 91.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1551 Total Patient Responses

Medication information

Score: 85.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1652 Total Patient Responses

Food

Score: 82.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1796 Total Patient Responses

Discharge information

Score: 78.82/100

  • Yes

  • No

1748 Total Patient Responses

Likely To Recommend Hospital

92.7%

1410 Total Patient Responses

Overall Experience Score

8.78/10

1410 Total Patient Responses

Reception staff

Score: 97.70/100

1389 Total Patient Responses

Nursing staff

Score: 97.09/100

1495 Total Patient Responses

Doctors

Score: 95.87/100

1437 Total Patient Responses

Pain management

Score: 93.78/100

1351 Total Patient Responses

Emergency Unit environment

Score: 98.64/100

1395 Total Patient Responses

Responsiveness of staff

Score: 95.60/100

1363 Total Patient Responses

Medication information

Score: 94.38/100

1352 Total Patient Responses

Prioritisation

Score: 88.33/100

1653 Total Patient Responses