Patient experience survey

1267

Happy Clients

1458

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-06-29 - 2026-06-29

Likely To Recommend Hospital

92.59%

1458 Total Patient Responses

Overall Experience Score

8.69/10

1458 Total Patient Responses

Admission staff

Score: 96.75/100

  • Yes

  • No

1491 Total Patient Responses

Nursing staff

Score: 92.53/100

  • Always

  • Usually

  • Sometimes

  • Never

1763 Total Patient Responses

Doctors

Score: 95.00/100

  • Always

  • Usually

  • Sometimes

  • Never

1671 Total Patient Responses

Pain management

Score: 93.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1484 Total Patient Responses

Hospital environment

Score: 90.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1818 Total Patient Responses

Responsiveness of staff

Score: 91.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1530 Total Patient Responses

Medication information

Score: 85.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1617 Total Patient Responses

Food

Score: 82.37/100

  • Always

  • Usually

  • Sometimes

  • Never

1766 Total Patient Responses

Discharge information

Score: 79.12/100

  • Yes

  • No

1709 Total Patient Responses

Likely To Recommend Hospital

92.25%

1419 Total Patient Responses

Overall Experience Score

8.75/10

1419 Total Patient Responses

Reception staff

Score: 97.42/100

1395 Total Patient Responses

Nursing staff

Score: 96.91/100

1507 Total Patient Responses

Doctors

Score: 95.73/100

1444 Total Patient Responses

Pain management

Score: 93.10/100

1362 Total Patient Responses

Emergency Unit environment

Score: 98.57/100

1402 Total Patient Responses

Responsiveness of staff

Score: 95.11/100

1370 Total Patient Responses

Medication information

Score: 94.26/100

1359 Total Patient Responses

Prioritisation

Score: 87.61/100

1676 Total Patient Responses