Patient experience survey

729

Happy Clients

914

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-05-25 - 2019-05-25

Likely To Recommend Hospital

81.99%

914 Total Patient Responses

Overall Experience Score

8.01/10

914 Total Patient Responses

Admission Staff

Score: 96.07/100

  • Yes

  • No

901 Total Patient Responses

Nursing Staff

Score: 87.64/100

910 Total Patient Responses

Doctors

Score: 94.01/100

907 Total Patient Responses

Pain Management

Score: 87.99/100

818 Total Patient Responses

Hospital Environment

Score: 86.07/100

872 Total Patient Responses

Responsiveness of Staff

Score: 82.38/100

759 Total Patient Responses

Medication Information

Score: 76.49/100

782 Total Patient Responses

Food

Score: 78.71/100

832 Total Patient Responses

Discharge Information

Score: 65.81/100

914 Total Patient Responses

Likely To Recommend Hospital

86.01%

631 Total Patient Responses

Overall Experience Score

8.29/10

631 Total Patient Responses

Reception Staff

Score: 95.13/100

616 Total Patient Responses

Nursing Staff

Score: 95.73/100

630 Total Patient Responses

Doctors

Score: 93.02/100

625 Total Patient Responses

Pain Management

Score: 92.15/100

573 Total Patient Responses

Emergency Unit Environment

Score: 97.92/100

624 Total Patient Responses

Responsiveness of Staff

Score: 94.04/100

587 Total Patient Responses

Medication Information

Score: 92.41/100

580 Total Patient Responses

PRIORITISATION

Score: 84.67/100

626 Total Patient Responses