Patient experience survey

745

Happy Clients

947

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-07-18 - 2019-07-18

Likely To Recommend Hospital

81.17%

947 Total Patient Responses

Overall Experience Score

7.93/10

947 Total Patient Responses

Admission Staff

Score: 95.46/100

  • Yes

  • No

935 Total Patient Responses

Nursing Staff

Score: 86.59/100

943 Total Patient Responses

Doctors

Score: 93.37/100

941 Total Patient Responses

Pain Management

Score: 86.96/100

848 Total Patient Responses

Hospital Environment

Score: 85.57/100

902 Total Patient Responses

Responsiveness of Staff

Score: 81.12/100

784 Total Patient Responses

Medication Information

Score: 74.79/100

811 Total Patient Responses

Food

Score: 77.74/100

858 Total Patient Responses

Discharge Information

Score: 64.63/100

947 Total Patient Responses

Likely To Recommend Hospital

86.15%

671 Total Patient Responses

Overall Experience Score

8.30/10

671 Total Patient Responses

Reception Staff

Score: 96.49/100

656 Total Patient Responses

Nursing Staff

Score: 95.83/100

669 Total Patient Responses

Doctors

Score: 92.63/100

664 Total Patient Responses

Pain Management

Score: 92.61/100

609 Total Patient Responses

Emergency Unit Environment

Score: 98.04/100

663 Total Patient Responses

Responsiveness of Staff

Score: 94.04/100

621 Total Patient Responses

Medication Information

Score: 91.23/100

616 Total Patient Responses

PRIORITISATION

Score: 84.91/100

666 Total Patient Responses