Patient experience survey

737

Happy Clients

958

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2018-09-16 - 2019-09-16

Likely To Recommend Hospital

80.52%

958 Total Patient Responses

Overall Experience Score

7.85/10

958 Total Patient Responses

Admission Staff

Score: 95.51/100

  • Yes

  • No

945 Total Patient Responses

Nursing Staff

Score: 85.96/100

955 Total Patient Responses

Doctors

Score: 92.78/100

952 Total Patient Responses

Pain Management

Score: 86.82/100

855 Total Patient Responses

Hospital Environment

Score: 84.96/100

913 Total Patient Responses

Responsiveness of Staff

Score: 80.59/100

788 Total Patient Responses

Medication Information

Score: 73.97/100

825 Total Patient Responses

Food

Score: 76.63/100

869 Total Patient Responses

Discharge Information

Score: 64.04/100

958 Total Patient Responses

Likely To Recommend Hospital

86.15%

736 Total Patient Responses

Overall Experience Score

8.30/10

736 Total Patient Responses

Reception Staff

Score: 96.67/100

721 Total Patient Responses

Nursing Staff

Score: 95.59/100

734 Total Patient Responses

Doctors

Score: 91.99/100

725 Total Patient Responses

Pain Management

Score: 92.11/100

672 Total Patient Responses

Emergency Unit Environment

Score: 97.94/100

728 Total Patient Responses

Responsiveness of Staff

Score: 94.32/100

687 Total Patient Responses

Medication Information

Score: 91.34/100

681 Total Patient Responses

PRIORITISATION

Score: 84.51/100

733 Total Patient Responses