Patient experience survey

1245

Happy Clients

1441

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-10-28 - 2026-10-28

Likely To Recommend Hospital

92.43%

1440 Total Patient Responses

Overall Experience Score

8.64/10

1441 Total Patient Responses

Admission staff

Score: 96.57/100

  • Yes

  • No

1475 Total Patient Responses

Nursing staff

Score: 92.58/100

  • Always

  • Usually

  • Sometimes

  • Never

1732 Total Patient Responses

Doctors

Score: 94.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1641 Total Patient Responses

Pain management

Score: 93.79/100

  • Always

  • Usually

  • Sometimes

  • Never

1465 Total Patient Responses

Hospital environment

Score: 91.21/100

  • Always

  • Usually

  • Sometimes

  • Never

1779 Total Patient Responses

Responsiveness of staff

Score: 91.00/100

  • Always

  • Usually

  • Sometimes

  • Never

1484 Total Patient Responses

Medication information

Score: 84.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1579 Total Patient Responses

Food

Score: 81.07/100

  • Always

  • Yes

  • Usually

  • Sometimes

  • Never

1704 Total Patient Responses

Discharge information

Score: 78.94/100

  • Yes

  • No

1676 Total Patient Responses

Likely To Recommend Hospital

91.94%

1340 Total Patient Responses

Overall Experience Score

8.68/10

1340 Total Patient Responses

Reception staff

Score: 97.48/100

1312 Total Patient Responses

Nursing staff

Score: 96.92/100

1420 Total Patient Responses

Doctors

Score: 95.41/100

1366 Total Patient Responses

Pain management

Score: 92.83/100

1283 Total Patient Responses

Emergency Unit environment

Score: 98.56/100

1324 Total Patient Responses

Responsiveness of staff

Score: 94.51/100

1294 Total Patient Responses

Medication information

Score: 94.68/100

1278 Total Patient Responses

Prioritisation

Score: 86.82/100

1586 Total Patient Responses