Patient experience survey

1281

Happy Clients

1469

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-03-13 - 2026-03-13

Likely To Recommend Hospital

92.17%

1469 Total Patient Responses

Overall Experience Score

8.72/10

1469 Total Patient Responses

Admission staff

Score: 96.62/100

  • Yes

  • No

1502 Total Patient Responses

Nursing staff

Score: 92.10/100

  • Always

  • Usually

  • Sometimes

  • Never

1802 Total Patient Responses

Doctors

Score: 95.24/100

  • Always

  • Usually

  • Sometimes

  • Never

1693 Total Patient Responses

Pain management

Score: 93.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1484 Total Patient Responses

Hospital environment

Score: 91.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1840 Total Patient Responses

Responsiveness of staff

Score: 91.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1570 Total Patient Responses

Medication information

Score: 85.24/100

  • Always

  • Usually

  • Sometimes

  • Never

1629 Total Patient Responses

Food

Score: 81.78/100

  • Always

  • Usually

  • Sometimes

  • Never

1772 Total Patient Responses

Discharge information

Score: 78.83/100

  • Yes

  • No

1731 Total Patient Responses

Likely To Recommend Hospital

93.52%

1467 Total Patient Responses

Overall Experience Score

8.89/10

1467 Total Patient Responses

Reception staff

Score: 97.23/100

1446 Total Patient Responses

Nursing staff

Score: 97.22/100

1556 Total Patient Responses

Doctors

Score: 96.11/100

1493 Total Patient Responses

Pain management

Score: 94.44/100

1404 Total Patient Responses

Emergency Unit environment

Score: 98.69/100

1454 Total Patient Responses

Responsiveness of staff

Score: 96.48/100

1421 Total Patient Responses

Medication information

Score: 94.96/100

1408 Total Patient Responses

Prioritisation

Score: 88.77/100

1706 Total Patient Responses