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Patient experience survey

1316

Happy Clients

1511

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-10-01 - 2025-10-01

Likely To Recommend Hospital

91.59%

1511 Total Patient Responses

Overall Experience Score

8.71/10

1511 Total Patient Responses

Admission staff

Score: 97.29/100

  • Yes

  • No

1540 Total Patient Responses

Nursing staff

Score: 92.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1836 Total Patient Responses

Doctors

Score: 96.19/100

  • Always

  • Usually

  • Sometimes

  • Never

1702 Total Patient Responses

Pain management

Score: 93.75/100

  • Always

  • Usually

  • Sometimes

  • Never

1508 Total Patient Responses

Hospital environment

Score: 90.89/100

  • Always

  • Usually

  • Sometimes

  • Never

1888 Total Patient Responses

Responsiveness of staff

Score: 91.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1580 Total Patient Responses

Medication information

Score: 84.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1690 Total Patient Responses

Food

Score: 82.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1805 Total Patient Responses

Discharge information

Score: 78.59/100

  • Yes

  • No

1796 Total Patient Responses

Likely To Recommend Hospital

93.85%

1463 Total Patient Responses

Overall Experience Score

8.96/10

1463 Total Patient Responses

Reception staff

Score: 97.57/100

1443 Total Patient Responses

Nursing staff

Score: 97.68/100

1542 Total Patient Responses

Doctors

Score: 96.31/100

1493 Total Patient Responses

Pain management

Score: 94.68/100

1411 Total Patient Responses

Emergency Unit environment

Score: 98.90/100

1453 Total Patient Responses

Responsiveness of staff

Score: 97.10/100

1414 Total Patient Responses

Medication information

Score: 95.51/100

1404 Total Patient Responses

Prioritisation

Score: 89.09/100

1709 Total Patient Responses