×

Patient experience survey

1293

Happy Clients

1515

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-04-30 - 2025-04-30

Likely To Recommend Hospital

90.63%

1515 Total Patient Responses

Overall Experience Score

8.54/10

1515 Total Patient Responses

Admission staff

Score: 97.22/100

  • Yes

  • No

1541 Total Patient Responses

Nursing staff

Score: 91.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1847 Total Patient Responses

Doctors

Score: 95.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1692 Total Patient Responses

Pain management

Score: 93.54/100

  • Always

  • Usually

  • Sometimes

  • Never

1521 Total Patient Responses

Hospital environment

Score: 90.23/100

  • Always

  • Usually

  • Sometimes

  • Never

1885 Total Patient Responses

Responsiveness of staff

Score: 89.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1576 Total Patient Responses

Medication information

Score: 84.39/100

  • Always

  • Usually

  • Sometimes

  • Never

1659 Total Patient Responses

Food

Score: 80.56/100

  • Always

  • Usually

  • Sometimes

  • Never

1825 Total Patient Responses

Discharge information

Score: 76.80/100

  • Yes

  • No

1806 Total Patient Responses

Likely To Recommend Hospital

92.97%

1493 Total Patient Responses

Overall Experience Score

8.83/10

1493 Total Patient Responses

Reception staff

Score: 97.55/100

1472 Total Patient Responses

Nursing staff

Score: 97.51/100

1577 Total Patient Responses

Doctors

Score: 95.99/100

1523 Total Patient Responses

Pain management

Score: 94.45/100

1441 Total Patient Responses

Emergency Unit environment

Score: 98.72/100

1482 Total Patient Responses

Responsiveness of staff

Score: 96.51/100

1433 Total Patient Responses

Medication information

Score: 95.15/100

1422 Total Patient Responses

Prioritisation

Score: 88.73/100

1757 Total Patient Responses