Patient experience survey

1288

Happy Clients

1504

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-06-30 - 2025-06-30

Likely To Recommend Hospital

90.82%

1504 Total Patient Responses

Overall Experience Score

8.56/10

1504 Total Patient Responses

Admission staff

Score: 97.01/100

  • Yes

  • No

1532 Total Patient Responses

Nursing staff

Score: 91.41/100

  • Always

  • Usually

  • Sometimes

  • Never

1840 Total Patient Responses

Doctors

Score: 96.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1691 Total Patient Responses

Pain management

Score: 93.32/100

  • Always

  • Usually

  • Sometimes

  • Never

1508 Total Patient Responses

Hospital environment

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1871 Total Patient Responses

Responsiveness of staff

Score: 89.93/100

  • Always

  • Usually

  • Sometimes

  • Never

1564 Total Patient Responses

Medication information

Score: 84.39/100

  • Always

  • Usually

  • Sometimes

  • Never

1661 Total Patient Responses

Food

Score: 81.62/100

  • Always

  • Usually

  • Sometimes

  • Never

1792 Total Patient Responses

Discharge information

Score: 77.33/100

  • Yes

  • No

1792 Total Patient Responses

Likely To Recommend Hospital

93.87%

1501 Total Patient Responses

Overall Experience Score

8.91/10

1501 Total Patient Responses

Reception staff

Score: 97.63/100

1478 Total Patient Responses

Nursing staff

Score: 97.77/100

1578 Total Patient Responses

Doctors

Score: 96.31/100

1528 Total Patient Responses

Pain management

Score: 94.75/100

1448 Total Patient Responses

Emergency Unit environment

Score: 98.66/100

1492 Total Patient Responses

Responsiveness of staff

Score: 97.17/100

1449 Total Patient Responses

Medication information

Score: 95.56/100

1440 Total Patient Responses

Prioritisation

Score: 88.89/100

1754 Total Patient Responses