×

Patient experience survey

1283

Happy Clients

1471

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-02-20 - 2026-02-20

Likely To Recommend Hospital

91.98%

1471 Total Patient Responses

Overall Experience Score

8.72/10

1471 Total Patient Responses

Admission staff

Score: 96.77/100

  • Yes

  • No

1503 Total Patient Responses

Nursing staff

Score: 92.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1809 Total Patient Responses

Doctors

Score: 94.97/100

  • Always

  • Usually

  • Sometimes

  • Never

1703 Total Patient Responses

Pain management

Score: 93.38/100

  • Always

  • Usually

  • Sometimes

  • Never

1488 Total Patient Responses

Hospital environment

Score: 90.74/100

  • Always

  • Usually

  • Sometimes

  • Never

1845 Total Patient Responses

Responsiveness of staff

Score: 90.91/100

  • Always

  • Usually

  • Sometimes

  • Never

1572 Total Patient Responses

Medication information

Score: 84.99/100

  • Always

  • Usually

  • Sometimes

  • Never

1641 Total Patient Responses

Food

Score: 81.86/100

  • Always

  • Usually

  • Sometimes

  • Never

1765 Total Patient Responses

Discharge information

Score: 78.31/100

  • Yes

  • No

1751 Total Patient Responses

Likely To Recommend Hospital

93.21%

1473 Total Patient Responses

Overall Experience Score

8.85/10

1473 Total Patient Responses

Reception staff

Score: 97.18/100

1452 Total Patient Responses

Nursing staff

Score: 97.09/100

1570 Total Patient Responses

Doctors

Score: 95.72/100

1500 Total Patient Responses

Pain management

Score: 94.03/100

1407 Total Patient Responses

Emergency Unit environment

Score: 98.70/100

1461 Total Patient Responses

Responsiveness of staff

Score: 96.36/100

1428 Total Patient Responses

Medication information

Score: 94.76/100

1412 Total Patient Responses

Prioritisation

Score: 88.33/100

1717 Total Patient Responses