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Patient experience survey

1295

Happy Clients

1486

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2025-04-02 - 2026-04-02

Likely To Recommend Hospital

92.53%

1486 Total Patient Responses

Overall Experience Score

8.71/10

1486 Total Patient Responses

Admission staff

Score: 96.66/100

  • Yes

  • No

1521 Total Patient Responses

Nursing staff

Score: 92.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1818 Total Patient Responses

Doctors

Score: 95.44/100

  • Always

  • Usually

  • Sometimes

  • Never

1705 Total Patient Responses

Pain management

Score: 93.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1504 Total Patient Responses

Hospital environment

Score: 91.37/100

  • Always

  • Usually

  • Sometimes

  • Never

1861 Total Patient Responses

Responsiveness of staff

Score: 91.25/100

  • Always

  • Usually

  • Sometimes

  • Never

1575 Total Patient Responses

Medication information

Score: 85.15/100

  • Always

  • Usually

  • Sometimes

  • Never

1649 Total Patient Responses

Food

Score: 82.15/100

  • Always

  • Usually

  • Sometimes

  • Never

1798 Total Patient Responses

Discharge information

Score: 78.80/100

  • Yes

  • No

1756 Total Patient Responses

Likely To Recommend Hospital

93.79%

1465 Total Patient Responses

Overall Experience Score

8.86/10

1465 Total Patient Responses

Reception staff

Score: 97.37/100

1445 Total Patient Responses

Nursing staff

Score: 97.20/100

1555 Total Patient Responses

Doctors

Score: 96.13/100

1488 Total Patient Responses

Pain management

Score: 94.37/100

1404 Total Patient Responses

Emergency Unit environment

Score: 98.48/100

1451 Total Patient Responses

Responsiveness of staff

Score: 96.41/100

1419 Total Patient Responses

Medication information

Score: 94.54/100

1410 Total Patient Responses

Prioritisation

Score: 88.63/100

1706 Total Patient Responses