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Patient experience survey

1333

Happy Clients

1536

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-08-21 - 2025-08-21

Likely To Recommend Hospital

91.34%

1536 Total Patient Responses

Overall Experience Score

8.68/10

1536 Total Patient Responses

Admission staff

Score: 97.10/100

  • Yes

  • No

1566 Total Patient Responses

Nursing staff

Score: 92.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1871 Total Patient Responses

Doctors

Score: 96.08/100

  • Always

  • Usually

  • Sometimes

  • Never

1731 Total Patient Responses

Pain management

Score: 93.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1540 Total Patient Responses

Hospital environment

Score: 90.68/100

  • Always

  • Usually

  • Sometimes

  • Never

1916 Total Patient Responses

Responsiveness of staff

Score: 90.34/100

  • Always

  • Usually

  • Sometimes

  • Never

1610 Total Patient Responses

Medication information

Score: 84.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1722 Total Patient Responses

Food

Score: 82.18/100

  • Always

  • Usually

  • Sometimes

  • Never

1857 Total Patient Responses

Discharge information

Score: 78.29/100

  • Yes

  • No

1835 Total Patient Responses

Likely To Recommend Hospital

94.2%

1516 Total Patient Responses

Overall Experience Score

8.98/10

1516 Total Patient Responses

Reception staff

Score: 97.59/100

1496 Total Patient Responses

Nursing staff

Score: 97.80/100

1597 Total Patient Responses

Doctors

Score: 96.48/100

1547 Total Patient Responses

Pain management

Score: 94.72/100

1459 Total Patient Responses

Emergency Unit environment

Score: 98.74/100

1508 Total Patient Responses

Responsiveness of staff

Score: 97.34/100

1468 Total Patient Responses

Medication information

Score: 95.66/100

1453 Total Patient Responses

Prioritisation

Score: 89.22/100

1772 Total Patient Responses