Patient experience survey

1312

Happy Clients

1516

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-11-19 - 2025-11-19

Likely To Recommend Hospital

91.43%

1516 Total Patient Responses

Overall Experience Score

8.65/10

1516 Total Patient Responses

Admission staff

Score: 96.86/100

  • Yes

  • No

1546 Total Patient Responses

Nursing staff

Score: 91.80/100

  • Always

  • Usually

  • Sometimes

  • Never

1855 Total Patient Responses

Doctors

Score: 95.48/100

  • Always

  • Usually

  • Sometimes

  • Never

1734 Total Patient Responses

Pain management

Score: 93.34/100

  • Always

  • Usually

  • Sometimes

  • Never

1530 Total Patient Responses

Hospital environment

Score: 90.49/100

  • Always

  • Usually

  • Sometimes

  • Never

1895 Total Patient Responses

Responsiveness of staff

Score: 90.64/100

  • Always

  • Usually

  • Sometimes

  • Never

1604 Total Patient Responses

Medication information

Score: 84.61/100

  • Always

  • Usually

  • Sometimes

  • Never

1703 Total Patient Responses

Food

Score: 82.47/100

  • Always

  • Usually

  • Sometimes

  • Never

1814 Total Patient Responses

Discharge information

Score: 78.10/100

  • Yes

  • No

1814 Total Patient Responses

Likely To Recommend Hospital

93.56%

1491 Total Patient Responses

Overall Experience Score

8.9/10

1491 Total Patient Responses

Reception staff

Score: 97.28/100

1472 Total Patient Responses

Nursing staff

Score: 97.42/100

1577 Total Patient Responses

Doctors

Score: 95.98/100

1524 Total Patient Responses

Pain management

Score: 94.32/100

1427 Total Patient Responses

Emergency Unit environment

Score: 98.92/100

1480 Total Patient Responses

Responsiveness of staff

Score: 96.59/100

1437 Total Patient Responses

Medication information

Score: 94.77/100

1433 Total Patient Responses

Prioritisation

Score: 88.91/100

1741 Total Patient Responses