Patient experience survey

1284

Happy Clients

1507

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-06-09 - 2025-06-09

Likely To Recommend Hospital

90.31%

1507 Total Patient Responses

Overall Experience Score

8.52/10

1507 Total Patient Responses

Admission staff

Score: 97.15/100

  • Yes

  • No

1533 Total Patient Responses

Nursing staff

Score: 91.02/100

  • Always

  • Usually

  • Sometimes

  • Never

1851 Total Patient Responses

Doctors

Score: 96.13/100

  • Always

  • Usually

  • Sometimes

  • Never

1687 Total Patient Responses

Pain management

Score: 93.27/100

  • Always

  • Usually

  • Sometimes

  • Never

1512 Total Patient Responses

Hospital environment

Score: 90.14/100

  • Always

  • Usually

  • Sometimes

  • Never

1876 Total Patient Responses

Responsiveness of staff

Score: 89.60/100

  • Always

  • Usually

  • Sometimes

  • Never

1576 Total Patient Responses

Medication information

Score: 84.28/100

  • Always

  • Usually

  • Sometimes

  • Never

1655 Total Patient Responses

Food

Score: 80.82/100

  • Always

  • Usually

  • Sometimes

  • Never

1801 Total Patient Responses

Discharge information

Score: 76.94/100

  • Yes

  • No

1796 Total Patient Responses

Likely To Recommend Hospital

93.65%

1479 Total Patient Responses

Overall Experience Score

8.9/10

1479 Total Patient Responses

Reception staff

Score: 97.67/100

1457 Total Patient Responses

Nursing staff

Score: 97.67/100

1557 Total Patient Responses

Doctors

Score: 96.30/100

1508 Total Patient Responses

Pain management

Score: 94.62/100

1430 Total Patient Responses

Emergency Unit environment

Score: 98.64/100

1470 Total Patient Responses

Responsiveness of staff

Score: 97.12/100

1426 Total Patient Responses

Medication information

Score: 95.42/100

1418 Total Patient Responses

Prioritisation

Score: 88.59/100

1738 Total Patient Responses