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Patient experience survey

1290

Happy Clients

1509

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-05-20 - 2025-05-20

Likely To Recommend Hospital

90.59%

1509 Total Patient Responses

Overall Experience Score

8.54/10

1509 Total Patient Responses

Admission staff

Score: 97.15/100

  • Yes

  • No

1534 Total Patient Responses

Nursing staff

Score: 91.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1845 Total Patient Responses

Doctors

Score: 96.11/100

  • Always

  • Usually

  • Sometimes

  • Never

1686 Total Patient Responses

Pain management

Score: 93.55/100

  • Always

  • Usually

  • Sometimes

  • Never

1509 Total Patient Responses

Hospital environment

Score: 90.04/100

  • Always

  • Usually

  • Sometimes

  • Never

1879 Total Patient Responses

Responsiveness of staff

Score: 89.06/100

  • Always

  • Usually

  • Sometimes

  • Never

1573 Total Patient Responses

Medication information

Score: 84.36/100

  • Always

  • Usually

  • Sometimes

  • Never

1650 Total Patient Responses

Food

Score: 80.45/100

  • Always

  • Usually

  • Sometimes

  • Never

1809 Total Patient Responses

Discharge information

Score: 77.20/100

  • Yes

  • No

1797 Total Patient Responses

Likely To Recommend Hospital

93.44%

1477 Total Patient Responses

Overall Experience Score

8.91/10

1477 Total Patient Responses

Reception staff

Score: 97.52/100

1454 Total Patient Responses

Nursing staff

Score: 97.61/100

1557 Total Patient Responses

Doctors

Score: 96.30/100

1506 Total Patient Responses

Pain management

Score: 94.33/100

1428 Total Patient Responses

Emergency Unit environment

Score: 98.71/100

1468 Total Patient Responses

Responsiveness of staff

Score: 96.97/100

1420 Total Patient Responses

Medication information

Score: 95.06/100

1416 Total Patient Responses

Prioritisation

Score: 89.02/100

1732 Total Patient Responses