Patient experience survey

1356

Happy Clients

1555

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-09-10 - 2025-09-10

Likely To Recommend Hospital

91.77%

1555 Total Patient Responses

Overall Experience Score

8.72/10

1555 Total Patient Responses

Admission staff

Score: 97.20/100

  • Yes

  • No

1585 Total Patient Responses

Nursing staff

Score: 92.24/100

  • Always

  • Usually

  • Sometimes

  • Never

1882 Total Patient Responses

Doctors

Score: 96.17/100

  • Always

  • Usually

  • Sometimes

  • Never

1751 Total Patient Responses

Pain management

Score: 93.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1554 Total Patient Responses

Hospital environment

Score: 90.84/100

  • Always

  • Usually

  • Sometimes

  • Never

1941 Total Patient Responses

Responsiveness of staff

Score: 90.87/100

  • Always

  • Usually

  • Sometimes

  • Never

1622 Total Patient Responses

Medication information

Score: 84.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1741 Total Patient Responses

Food

Score: 83.03/100

  • Always

  • Usually

  • Sometimes

  • Never

1860 Total Patient Responses

Discharge information

Score: 78.59/100

  • Yes

  • No

1849 Total Patient Responses

Likely To Recommend Hospital

94.4%

1501 Total Patient Responses

Overall Experience Score

9/10

1501 Total Patient Responses

Reception staff

Score: 97.64/100

1482 Total Patient Responses

Nursing staff

Score: 97.82/100

1581 Total Patient Responses

Doctors

Score: 96.49/100

1531 Total Patient Responses

Pain management

Score: 94.95/100

1446 Total Patient Responses

Emergency Unit environment

Score: 98.86/100

1493 Total Patient Responses

Responsiveness of staff

Score: 97.24/100

1451 Total Patient Responses

Medication information

Score: 95.77/100

1441 Total Patient Responses

Prioritisation

Score: 89.45/100

1750 Total Patient Responses