Patient experience survey

1311

Happy Clients

1509

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-10-22 - 2025-10-22

Likely To Recommend Hospital

91.65%

1509 Total Patient Responses

Overall Experience Score

8.69/10

1509 Total Patient Responses

Admission staff

Score: 97.18/100

  • Yes

  • No

1537 Total Patient Responses

Nursing staff

Score: 92.05/100

  • Always

  • Usually

  • Sometimes

  • Never

1838 Total Patient Responses

Doctors

Score: 96.07/100

  • Always

  • Usually

  • Sometimes

  • Never

1707 Total Patient Responses

Pain management

Score: 93.73/100

  • Always

  • Usually

  • Sometimes

  • Never

1515 Total Patient Responses

Hospital environment

Score: 90.92/100

  • Always

  • Usually

  • Sometimes

  • Never

1886 Total Patient Responses

Responsiveness of staff

Score: 90.77/100

  • Always

  • Usually

  • Sometimes

  • Never

1585 Total Patient Responses

Medication information

Score: 84.69/100

  • Always

  • Usually

  • Sometimes

  • Never

1682 Total Patient Responses

Food

Score: 82.98/100

  • Always

  • Usually

  • Sometimes

  • Never

1808 Total Patient Responses

Discharge information

Score: 78.53/100

  • Yes

  • No

1799 Total Patient Responses

Likely To Recommend Hospital

93.8%

1468 Total Patient Responses

Overall Experience Score

8.92/10

1468 Total Patient Responses

Reception staff

Score: 97.51/100

1447 Total Patient Responses

Nursing staff

Score: 97.60/100

1550 Total Patient Responses

Doctors

Score: 96.19/100

1496 Total Patient Responses

Pain management

Score: 94.54/100

1411 Total Patient Responses

Emergency Unit environment

Score: 98.83/100

1457 Total Patient Responses

Responsiveness of staff

Score: 96.96/100

1413 Total Patient Responses

Medication information

Score: 94.89/100

1409 Total Patient Responses

Prioritisation

Score: 89.09/100

1722 Total Patient Responses