Patient experience survey

1299

Happy Clients

1503

Surveys Completed

Life Mercantile Hospital

Reporting Period: 2024-07-31 - 2025-07-31

Likely To Recommend Hospital

91.09%

1503 Total Patient Responses

Overall Experience Score

8.64/10

1503 Total Patient Responses

Admission staff

Score: 96.97/100

  • Yes

  • No

1532 Total Patient Responses

Nursing staff

Score: 91.88/100

  • Always

  • Usually

  • Sometimes

  • Never

1829 Total Patient Responses

Doctors

Score: 96.01/100

  • Always

  • Usually

  • Sometimes

  • Never

1694 Total Patient Responses

Pain management

Score: 93.72/100

  • Always

  • Usually

  • Sometimes

  • Never

1510 Total Patient Responses

Hospital environment

Score: 90.65/100

  • Always

  • Usually

  • Sometimes

  • Never

1880 Total Patient Responses

Responsiveness of staff

Score: 90.16/100

  • Always

  • Usually

  • Sometimes

  • Never

1571 Total Patient Responses

Medication information

Score: 84.63/100

  • Always

  • Usually

  • Sometimes

  • Never

1673 Total Patient Responses

Food

Score: 81.88/100

  • Always

  • Usually

  • Sometimes

  • Never

1802 Total Patient Responses

Discharge information

Score: 78.14/100

  • Yes

  • No

1792 Total Patient Responses

Likely To Recommend Hospital

93.82%

1505 Total Patient Responses

Overall Experience Score

8.91/10

1505 Total Patient Responses

Reception staff

Score: 97.64/100

1484 Total Patient Responses

Nursing staff

Score: 97.76/100

1585 Total Patient Responses

Doctors

Score: 96.28/100

1536 Total Patient Responses

Pain management

Score: 94.62/100

1450 Total Patient Responses

Emergency Unit environment

Score: 98.80/100

1497 Total Patient Responses

Responsiveness of staff

Score: 97.19/100

1457 Total Patient Responses

Medication information

Score: 95.64/100

1444 Total Patient Responses

Prioritisation

Score: 88.98/100

1758 Total Patient Responses