Patient experience survey

252

Happy Clients

298

Surveys Completed

Life Gaborone Private Hospital

Reporting Period: 2024-06-18 - 2025-06-18

Likely To Recommend Hospital

92.29%

298 Total Patient Responses

Overall Experience Score

8.45/10

298 Total Patient Responses

Admission staff

Score: 96.61/100

  • Yes

  • No

308 Total Patient Responses

Nursing staff

Score: 90.71/100

  • Always

  • Usually

  • Sometimes

  • Never

369 Total Patient Responses

Doctors

Score: 96.28/100

  • Always

  • Usually

  • Sometimes

  • Never

347 Total Patient Responses

Pain management

Score: 93.20/100

  • Always

  • Usually

  • Sometimes

  • Never

311 Total Patient Responses

Hospital environment

Score: 88.12/100

  • Always

  • Usually

  • Sometimes

  • Never

380 Total Patient Responses

Responsiveness of staff

Score: 83.18/100

  • Always

  • Usually

  • Sometimes

  • Never

328 Total Patient Responses

Medication information

Score: 81.34/100

  • Always

  • Usually

  • Sometimes

  • Never

346 Total Patient Responses

Food

Score: 84.97/100

  • Always

  • Usually

  • Sometimes

  • Never

361 Total Patient Responses

Discharge information

Score: 70.64/100

  • Yes

  • No

353 Total Patient Responses

Likely To Recommend Hospital

87.2%

938 Total Patient Responses

Overall Experience Score

7/10

938 Total Patient Responses

Reception staff

Score: 94.82/100

926 Total Patient Responses

Nursing staff

Score: 96.51/100

1008 Total Patient Responses

Doctors

Score: 95.25/100

960 Total Patient Responses

Pain management

Score: 86.83/100

820 Total Patient Responses

Emergency Unit environment

Score: 94.35/100

920 Total Patient Responses

Responsiveness of staff

Score: 87.36/100

831 Total Patient Responses

Medication information

Score: 89.44/100

843 Total Patient Responses

Prioritisation

Score: 57.73/100

1253 Total Patient Responses