Patient experience survey

245

Happy Clients

284

Surveys Completed

Life Gaborone Private Hospital

Reporting Period: 2024-10-15 - 2025-10-15

Likely To Recommend Hospital

91.55%

284 Total Patient Responses

Overall Experience Score

8.63/10

284 Total Patient Responses

Admission staff

Score: 96.59/100

  • Yes

  • No

293 Total Patient Responses

Nursing staff

Score: 90.36/100

  • Always

  • Usually

  • Sometimes

  • Never

362 Total Patient Responses

Doctors

Score: 96.08/100

  • Always

  • Usually

  • Sometimes

  • Never

334 Total Patient Responses

Pain management

Score: 94.66/100

  • Always

  • Usually

  • Sometimes

  • Never

299 Total Patient Responses

Hospital environment

Score: 89.56/100

  • Always

  • Usually

  • Sometimes

  • Never

359 Total Patient Responses

Responsiveness of staff

Score: 82.80/100

  • Always

  • Usually

  • Sometimes

  • Never

318 Total Patient Responses

Medication information

Score: 80.19/100

  • Always

  • Usually

  • Sometimes

  • Never

337 Total Patient Responses

Food

Score: 84.80/100

  • Always

  • Usually

  • Sometimes

  • Never

353 Total Patient Responses

Discharge information

Score: 68.84/100

  • Yes

  • No

341 Total Patient Responses

Likely To Recommend Hospital

88%

800 Total Patient Responses

Overall Experience Score

7.2/10

800 Total Patient Responses

Reception staff

Score: 94.44/100

792 Total Patient Responses

Nursing staff

Score: 96.48/100

863 Total Patient Responses

Doctors

Score: 95.34/100

823 Total Patient Responses

Pain management

Score: 88.43/100

700 Total Patient Responses

Emergency Unit environment

Score: 95.38/100

780 Total Patient Responses

Responsiveness of staff

Score: 89.79/100

715 Total Patient Responses

Medication information

Score: 87.34/100

719 Total Patient Responses

Prioritisation

Score: 62.04/100

1066 Total Patient Responses