Patient experience survey

257

Happy Clients

300

Surveys Completed

Life Gaborone Private Hospital

Reporting Period: 2024-09-04 - 2025-09-04

Likely To Recommend Hospital

91.67%

300 Total Patient Responses

Overall Experience Score

8.57/10

300 Total Patient Responses

Admission staff

Score: 96.94/100

  • Yes

  • No

308 Total Patient Responses

Nursing staff

Score: 89.99/100

  • Always

  • Usually

  • Sometimes

  • Never

381 Total Patient Responses

Doctors

Score: 96.29/100

  • Always

  • Usually

  • Sometimes

  • Never

351 Total Patient Responses

Pain management

Score: 94.19/100

  • Always

  • Usually

  • Sometimes

  • Never

315 Total Patient Responses

Hospital environment

Score: 88.70/100

  • Always

  • Usually

  • Sometimes

  • Never

385 Total Patient Responses

Responsiveness of staff

Score: 83.05/100

  • Always

  • Usually

  • Sometimes

  • Never

335 Total Patient Responses

Medication information

Score: 80.18/100

  • Always

  • Usually

  • Sometimes

  • Never

358 Total Patient Responses

Food

Score: 84.59/100

  • Always

  • Usually

  • Sometimes

  • Never

370 Total Patient Responses

Discharge information

Score: 69.33/100

  • Yes

  • No

360 Total Patient Responses

Likely To Recommend Hospital

87.48%

871 Total Patient Responses

Overall Experience Score

7.08/10

871 Total Patient Responses

Reception staff

Score: 94.90/100

863 Total Patient Responses

Nursing staff

Score: 96.53/100

939 Total Patient Responses

Doctors

Score: 95.23/100

901 Total Patient Responses

Pain management

Score: 87.73/100

758 Total Patient Responses

Emergency Unit environment

Score: 95.06/100

851 Total Patient Responses

Responsiveness of staff

Score: 89.12/100

781 Total Patient Responses

Medication information

Score: 87.76/100

784 Total Patient Responses

Prioritisation

Score: 61.24/100

1163 Total Patient Responses