Patient experience survey

251

Happy Clients

297

Surveys Completed

Life Gaborone Private Hospital

Reporting Period: 2024-08-15 - 2025-08-15

Likely To Recommend Hospital

91.24%

297 Total Patient Responses

Overall Experience Score

8.45/10

297 Total Patient Responses

Admission staff

Score: 96.92/100

  • Yes

  • No

306 Total Patient Responses

Nursing staff

Score: 89.67/100

  • Always

  • Usually

  • Sometimes

  • Never

374 Total Patient Responses

Doctors

Score: 95.70/100

  • Always

  • Usually

  • Sometimes

  • Never

347 Total Patient Responses

Pain management

Score: 93.36/100

  • Always

  • Usually

  • Sometimes

  • Never

311 Total Patient Responses

Hospital environment

Score: 88.84/100

  • Always

  • Usually

  • Sometimes

  • Never

376 Total Patient Responses

Responsiveness of staff

Score: 83.65/100

  • Always

  • Usually

  • Sometimes

  • Never

331 Total Patient Responses

Medication information

Score: 80.79/100

  • Always

  • Usually

  • Sometimes

  • Never

353 Total Patient Responses

Food

Score: 84.54/100

  • Always

  • Usually

  • Sometimes

  • Never

363 Total Patient Responses

Discharge information

Score: 69.36/100

  • Yes

  • No

355 Total Patient Responses

Likely To Recommend Hospital

87.13%

878 Total Patient Responses

Overall Experience Score

6.97/10

878 Total Patient Responses

Reception staff

Score: 94.83/100

871 Total Patient Responses

Nursing staff

Score: 96.29/100

943 Total Patient Responses

Doctors

Score: 95.01/100

901 Total Patient Responses

Pain management

Score: 87.43/100

764 Total Patient Responses

Emergency Unit environment

Score: 94.75/100

857 Total Patient Responses

Responsiveness of staff

Score: 88.04/100

786 Total Patient Responses

Medication information

Score: 88.23/100

790 Total Patient Responses

Prioritisation

Score: 60.11/100

1162 Total Patient Responses