Quality Administrative Support Clerk
- Function
- Quality
- Facility
- Life Mercantile Hospital
- Position
- Quality Administrative Support Clerk
- Introduction
-
A vacancy exists for a Quality Administrative Support Clerk, based at Life Mercantile Hospital, reporting to the Quality Manager, Suzette Landman The successful candidate will be responsible for supporting quality efforts and will contribute towards the optimal functioning of the hospital Quality Department through effective administrative support to the Quality Manager and through interdepartmental liaison and communication.
- Critical Outputs
-
- Support the Quality Manager in delivering a superior quality service
Administrative:
- Perform administrative duties relating to Quality (QMS) and Environmental (EMS) processes
- Capture, extract, collate and compile data and reports
- Manage and maintain an efficient record and filing system
- Attend meetings and in-service training as scheduled
- Take minutes of Health and Safety meetings and other, as required
- Assist the QSSS with coordinating and arranging of Quality and Legal training and Quality workshops Assist the QSSS with coordinating and arranging Quality Audits (Internal & External)
- Assist with incident investigation and follow up on Incidents.
- Assist with Quality Improvement initiatives
- Deliver training on behalf of the Quality Manager when required.
- Assist other departments (HR) on an ad hoc basis with Admin responsibilities.
Document Control:
- Manage an effective document control process
- Implement and/or maintain the electronic document control system
- Monitor the document control process in the hospital/facility
COID:
- Compile documentation to be submitted to COID
- Follow up with COID regarding submitted COID incident documentation
- Follow up on accounts generated through the COID process
- Requirements
-
- Grade 12 (matric)
- A certificate in business / secretarial administration will be an advantage.
- 1 -2 years’ previous administration or clerical experience.
- Strong computer literacy and competence in full Microsoft office suite is essential
- Experience in dealing with customers
- Commitment towards continuous improvement
- Ability to work independently and manage time
- Reliable, motivated and hardworking
- Professional with integrity
- Confidentiality and discretion during contact with customers and colleagues.
- Knowledge of medical terminology will be advantageous
- Knowledge of hospital procedures will be advantageous
- Secretarial experience/qualification is advantageous
- Qualification or experience in ISO 9001: Quality Management System or Occupational Health and Safety advantageous
- Verbal & written communication
- Attention to detail
- Action orientation
- Drive & energy
- Organizational awareness
- Excellence orientation
- nangamso.mbijela@lifehealthcare.co.za
- Closing date
- Tuesday, September 8, 2026
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.