Clinical Application Support Specialist

Function

Information technology

Facility

Head Office, Dunkeld

Position

Clinical Application Support Specialist

Introduction

A vacancy exists for a Clinical Application Support Specialist based at Head Office in Oxford Parks, reporting to Application Portfolio Manager for Renal, Oncology and Remote Foetal Monitoring. This is a hands-on operational position responsible for supporting all clinical systems and applications in the portfolio, serve as the custodial “owner” and subject-matter expert for the applications/systems in this portfolio, supporting: the day-to-day use, performance and maintenance of the applications/systems, changes, improvements and enhancements to the applications/systems and involvement in all projects.

Supporting users; troubleshooting network and server hardware issues; configuring personal computers and mobile devices, managing systems and software applications, resolving telecommunication and network communication issues (including WiFi). Ensuring that data Security, Privacy and Governance procedures and guidelines are up to date, implemented and monitored. Additionally, providing project support for new practices and solutions, in terms of installing adequate IT infrastructure.

Critical Outputs

• • Provide subject-matter expertise and knowledge regarding the Oncology, Renal and Remote Foetal systems/applications, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
  • Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements
  • Manage Service level delivery according to agreed and signed off SLAs
  • Investigate incidents and problem reports regarding the systems and assist with problem resolution
  • Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
  • Know Systems landscape and ensure that this is monitored and optimized
  • Document interdependencies between systems and other related systems & processes and optimize to ensure business stability
  • Manage 3rd Party escalation

  Coordinate and drive small enhancements        

  • Proactively identify shortcomings, issues, etc. in system functionalities, procedures and performance and make recommendations for changes/improvements to Line
  • Follow change governance process for any changes required in the relevant IT environment including sign off UAT (user acceptance testing)
  • Ensure full understanding of business changes (BRD & BSS) to determine systems’ impact and sign off
  • Review deployment plan and sign off if correct
  • Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems
  • Provide post-implementation user support

  Involvement in projects delivery to Relevant Business Unit to ensure

  • Smooth delivery
  • Manage business expectations
  • Engage stakeholders

  Support Liaison between IT and the Relevant Business

  • Communicate with relevant business unit as per engagement model
  • Provide reports and management information on system performance, issues, changes, etc.
  • Keep abreast of trends, developments, best practices, competitive activities, etc. regarding systems functionalities, capabilities, etc.
  • Implement relevant policies and procedures and ensure that due processes are followed related to IT delivery
  • Deliver appropriate solutions to close all IT related audit findings in the identified business
  • Monitoring capacity, constraints and suggest improvements within infrastructure team
  • Drive solution of severity 1 and 2 and root cause analysis actively until resolved and follow escalation process if required
  • Identify process gaps within business process where the system can’t support the business requirement and implement solution
  • Engage with vendor to enhance daily operations system performance

   GOVERNANCE

  • Ensure appropriate management of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.

  PEOPLE

  • Communicate deviations to best practice, foster an environment of continuous learning and improved employee engagement levels.

  FINANCE

  • Implement effective financial control, management of costs and corporate governance in area of accountability.

  CLIENT

  • Define and influence relationships and service level agreements made with internal and external stakeholders.
  • Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

Requirements

• 2-3 years’ direct experience in managing IT systems from a business point of view.
• At least 5 years related work experience.
• 2-3 years’ experience in analysing and defining business requirement specifications.
• Operational experience in a corporate channel environment.
• Experience in a healthcare services environment.
• ITIL Foundation Certified is a prerequisite.
• IT related qualification will be advantageous.
• Knowledge of in-house systems will be advantageous.
• The ability to communicate verbally and in writing.
• Knowledge of operating systems (Microsoft Windows)
• Database proficiency.
• Previous experience in the healthcare industry will be advantageous.
• Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks.

Competencies

• Deep knowledge and subject-matter expertise regarding the Oncology IT systems, products, services and procedures
• Good understanding of IT systems development lifecycle principles.
• Good interviewing and listening skills.
• Good analytical and business-analysis skills.
• Good interpersonal skills
• Basic understanding of project-management disciplines.
• Basic understanding of Business Change Lifecycle methodology.
• Good written-communication skills (writing MS Word documents).
• Computer literate.
• Good MS Office skills (MS Word, PowerPoint, Excel)
• General business acumen; commercial awareness
• Professional credibility with sponsors/stakeholders
• Team orientation
• Self-starter; resourceful
• Self-confidence and influence
• Bias for action; drive
• Attention to detail
• Resilience

Email

Careers@lifehealthcare.co.za

Closing date

Monday, September 22, 2025