Business Manager

Function

Management

Facility

Coast East, KZN

Position

Business Manager

Introduction

A vacancy exists for a Business Manager in Coast East - KZN to manage contracts and onsite clinics in the Durban and surrounding area. The successful candidate will report to the Senior Business Manager and will be responsible for rendering a quality service which is effective and efficient, and exceeds customers’ expectations.

Critical Outputs

• Ensuring the delivery of a quality service to our customers in alignment with our agreed contract and SLA obligations
• Direct and continuous engagement with customers, relationship building and sustaining these relationships & improving on the engagement across different levels, to foster cooperative relationships intended to optimally impact the delivery of an integrated wellness solution
• Project manage all aspects of the assigned client portfolio
• Ensure monitoring, documentation, facilitation and direct engagement with customers for queries regarding health solutions & respond within a timely and appropriate manner
• Responsible for the effective and timeous delivery of high-quality services to customers
• Responsible for Business Reporting as required (internally & externally)
• Manage and deliver contract reviews that are consistent with the overall business, health and wellness strategy and/or SLA
• Strategically build relationships with identified stakeholders within the client organization to deliver on an integrated wellness solution 
• Actively identifying new business opportunities within the region supporting the LHS sales and marketing strategy
• Achieving the business growth targets and retain clients within the region, in line with the business strategy, by meeting short-, medium- and longer-term objectives
• Source new and upselling opportunities within assigned portfolio 
• Responsible for contract renewals, annual increases, and client retention of assigned portfolio
• Provide direction and inspire positive work behaviours in line with Life and LHS code of conduct and workplace culture in the patch
• Active leading, encourage and participation from all employees to achieve strategic objectives
• Escalation of identified risks to the correct reporting lines and follow-through on remedial actions required 
• Leading, guiding and managing the teams to ensure they receive the necessary information, infrastructure, logistics and functional support to achieve and meet their objectives
• Demonstrating visible leadership in respect of the Life values, operating model and strategy
• Ensuring and driving optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls

Requirements

The following qualifications and experience are required:

• A qualification in Occupational Health will be a preferred or alternatively a qualification in nursing /health care field.
• Certificate in Audiometry, Spirometry, Vision, Multidrug test, HIV counselling and dispensing. Registration, as an audiometric at SASOHN would be advantageous.
• At least 5 years’ experience in a health-related environment with management experience in Occupational Health, Emergency Care and Wellness industry will be an advantage.
• Experience in administration, financial, operations and human resource management (including communication and training).
• In addition, the post holder will be in possession of a valid Code 08 Drivers Licence and have his/her own car available for his/her use. The vehicle must be reliable and have adequate insurance as travel between client sites is required. Occasional overnight trips may occur.
• The individual must be a good professional role model. He/she must have good organisation and management skills, be an effective communicator and motivator and have good interpersonal skills.
• Computer literacy is essential.

Competencies

• Problem-solving, analysis and judgment
• Resilience
• Teamwork
• Verbal & written communication skills
• Business insight
• Organisational awareness
• Drive and energy
• Excellence orientation
• Ethical behavior
• Building relationships & networking
• Customer responsiveness
• Motivating and developing people

Email

denise.lohrmann@lifehealthcare.co.za

Closing date

Friday, June 13, 2025