Bed Bookings Clerk
- Function
- Bookings Clerk
- Facility
- Life Wilgeheuwel Hospital
- Position
- Bed Bookings Clerk
- Introduction
-
A vacancy exists for a Bed Bookings Clerk, based at Life Wilgeheuwel Hospital reporting to the Admissions Supervisor. The successful candidates will contribute to the effective functioning of the Admissions Department and become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare. This is an exciting opportunity for a mature, motivated, dynamic & passionate individual.
- Critical Outputs
-
- Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals
- Mitigating the risk of potential bad debts
- Active risk management by means of obtaining prosthetic limits, co-payments, etc.
- Positive identification of all patients
- Determination of waiting periods if any
- Be able to communicate with stakeholders
- Improve patient satisfaction and patient centricity
- Relieve in Admissions Department from time to time and work flexible work hours when needed
- Adhering to all admission and related protocols
- Be able to self-manage work load, but also work effectively in a team environment
- Need to be able to perform under pressure
- Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals.
- Collection of co-payments, private fees when applicable as well as related documents
- High standard of completion of documentation.
- Telephone answering duties as per LHC policies.
- Receiving and handling of cash according to company cash management protocols.
- Candidate needs to be flexible with regards to working hours including night duty, weekends public holidays and overtime
- Requirements
-
- Grade 12
- Experience within a healthcare environment including people management and customer service experience
- Comprehensive knowledge of admissions procedures
- Understanding of the private healthcare industry, its challenges and role players would be an advantage
- Basic understanding of financial principles
- Computer proficiency (comprehensive knowledge of IMEDS or relevant software system)
- Excellent communication and Interpersonal skills a prerequisite.
- Experience in dealing with customers.
- Knowledge of hospital procedures and medical terminology will be advantageous teamwork essential.
- Ability to work under pressure
- The position requires an enthusiastic, motivated and well organised individual
- Competencies
-
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation
- Influencing
- Drive & energy
- Excellence orientation
- Ethical behaviour
- Building relationships
- Customer responsiveness
- Organisational awareness
- Wilgeheuwel.Recruitment@lifehealthcare.co.za
- Closing date
- Monday, May 26, 2025
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.