Application Support Specialist
- Function
- Other
- Facility
- Life Head Office
- Position
- Application Support Specialist
- Introduction
-
A vacancy exist for an Application Support Specialist, based at Life Healthcare Head Office in Dunkeld, reporting to Business Support Manager. The successful candidate will provide essential support for hospital information systems and ensure they operate optimally for all key stakeholders.
- Critical Outputs
-
The Support Specialist will support all relevant HIS (Hospital Information Systems)
SAP MM, Impilo, Imeds, P&F, Synchramed, CKS, Digilife, TASS, CMM, Surgicom
- Ensuring the effective operation of all hospital information systems. In terms of being:
- Available
- Performance acceptable
- Ensuring that access granted to all systems is as per governance policies and protocols
- Ensuring the effective utilisation of these systems through:
- The incident management system and complying to agreed service level agreements
- Ensuring necessary information and investigations are done before logging issues with the developers/vendors
- Assisting all users that have a gap in their knowledge and skills
- After hour support/standby
- Ensuring that the quality customer satisfaction is maintained for all key stakeholders at Head Office and at hospital level
- Ensuring own competency for all new applicable programmes and initiatives in the business
- Complying to all governance protocols in terms of Health, Safety, Quality and Environment
- Partake in Change Control meetings
- Log defects in DevOps and drive with developers till resolved
- Partake in application deployments.
- Proactively identify shortcomings, issues, etc. in system functionalities, procedures and performance and make recommendations for changes/improvements
- Follow change governance process for any changes required in IT environment
- Provide post-implementation user support
- Ensuring the effective operation of all hospital information systems. In terms of being:
- Requirements
-
- Grade 12
- 3-5 years hospital experience
- Life Healthcare systems experience will be advantageous
- Proven computer literacy in terms of Microsoft Office
- Competencies
-
- Planning and organizing
- Deadline driven
- Ability to handle pressure
- Building relationships
- Attention to detail
- Resilience
- Ability to communicate verbally and in writing
- Team Orientation
- careers@lifehealthcare.co.za
- Closing date
- Friday, June 20, 2025
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.