Patient experience survey

The value of the patient experience

At Life Healthcare, we value our patients’ feedback because it helps us prioritise your and your family’s needs. The scores reflect diverse factors from noise levels around your room at night to whether doctors and nurses treated you with respect. Improving the patient experience promotes quality, highlights care and suggests improvements that will increase clinical quality. View the questions asked in our survey.

Top Categories

Inpatient survey

Did admission staff explain things in a way you could understand?

Did admission staff treat you with courtesy and respect?

How often did our nurses treat you with courtesy and respect?

How often did our nurses listen carefully to you?

How often did our nurses explain things in a way you could understand?

How often did you get help as soon as possible after pressing the call button?

How often did you receive help in getting to the bathroom or in using a bedpan?

How often did doctors treat you with courtesy and respect?

How often did doctors listen carefully to you?

How often did doctors explain things in a way you could understand?

How often was your room and bathroom kept clean?

How often was the area around your room quiet at night?

How often was your pain well controlled?

How often did the hospital staff do everything they could to help you with your pain?

If new medication was prescribed, how often did the hospital staff explain what the medication was for before giving it to you?

How often did the hospital staff explain possible side effects of your new medication in a way you could understand?

How often was your meal satisfactory?

How often did you receive the correct meal?

Did the hospital staff discuss whether you had the help you needed when leaving the hospital?

Did you get information about what symptoms or health problems to look out for, after you have left the hospital?

Please rate your overall experience at [Life Hospital]:
(0 being Terrible and 10 being Excellent)

How likely are you to recommend [Life Hospital] to friends and family?
(0 being Terrible and 10 being Excellent)

Emergency unit survey

Did the reception staff treat you with courtesy and respect?

Did our nurses treat you with courtesy and respect?

Did our nurses listen carefully to you?

Did our nurses explain things in a way you could understand?

Were you afforded sufficient privacy when being examined or treated?

If you needed attention, were you able to get the Nursing staff to help you?

Did you have confidence and trust in the doctor examining and treating you?

Did the doctor listen carefully to you?

Did the doctor explain things to you in a way you could understand?

Did you find the emergency unit and its facilities clean?

Did the emergency unit staff do everything they could to help you with your pain?

Did the emergency unit staff explain the purpose of the prescription/medication you received?

Was the emergency unit patient prioritisation and waiting system (triage) explained to you?

Did you consider your waiting time to be reasonable?

Were you kept informed throughout your visit?

Please rate your overall experience at [Life Emergency Unit]:
(0 being Terrible and 10 being Excellent)

How likely are you to recommend [Life Emergency Unit] to friends and family?