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Life Healthcare continues to serve our communities during COVID-19

At Life Healthcare, the well-being of our patients, employees, doctors and visitors within the communities we serve is of utmost importance to us.

The COVID-19 pandemic is having an unparalleled impact on our way of life. We will continue to support our communities throughout the staged approach to recovery with 4 alert levels and associated regulations.

Combating the spread of the virus by reviewing the necessary in-hospital guidelines and services continues to be top priority. As the situation evolves, consultation with government, our doctors, healthcare societies and employees is ongoing to ensure that our protocols and processes remain relevant for the needs of our patients. During level five lockdown our patients needing urgent health care were able to receive the quality care that they needed at our hospitals.

During the current alert level, we continue necessary patient admissions for surgical and general admissions, subject to local hospital capacity, the prevalence of COVID-19 transmission in the area and any locality-specific disaster regulations. Our Doctors are responsible for managing the criteria and indications for admission of patients and will, for the safety of our patients, take all measures into account.

Patients are advised to contact their admitting doctors for more information around the current admission protocols.

We are ensuring that the risk of infection of all patients, employees, doctors, and visitors to our hospitals is managed through general COVID-19 screening with a verbal wellness/health check before entering our facilities, universal masking and the provision of hand sanitisers.

The current level continues to impact non-essential services and as a result, all in-hospital coffee and gift shops remain closed.

All visiting hours for general wards, ICU and High Care units remain suspended during level four lockdown. Visitors to the wards outlined below will be subject to universal masking, stringent hand-hygiene practices and health screening.

  • Nursery & NICU: One parent at a time will be allowed to visit new-borns.
  • Paediatric Wards: Only one parent at a time will be permitted to sleep-in with an admitted paediatric patient.
  • Critically ill patients: Limited visitors will be allowed; and only with the consent of the Hospital Manager. Visitors will be subject to strict screening criteria and will be required to wear appropriate personal protective equipment for the duration of the visit.
  • Confinement – partner support in theatre/labour ward: please liaise with your doctor/the hospital you have booked at for the birth of your baby and click here for further information.

We urge members of the public who are concerned that they may need COVID-19 testing, to please phone or consult with their General Practitioner or contact the National Institute for Communicable Diseases (NICD) on the following support numbers: NICD WhatsApp support line - 0600 123 456 OR the NICD 24-hour hotline - 0800 029 999/ 0800 111 132. 

In the words of our President “We are in this together, and it is by working together that we will prevail.”