Senior Business Analyst

Business Analyst
Head Office, Dunkeld
Senior Business Analyst

A vacancy exists for a Senior Business Analyst based at Life Healthcare Head Office in Dunkeld, reporting to the Head of IT Planning, Analysis and PMO. The incumbent will be responsible for the Analysis of strategic projects and the building of Business Cases for the allocated Business Portfolios and help Life Healthcare achieve its goals, as well as ensuring that proper governance is applied. 

Critical Outputs
  • Facilitation of the Business case development process in collaboration with Business to provide Total cost of Ownership
  • Collaboration with Solution Architects to ensure that the proposed Technology solution aligns with the articulated Business requirements
  • Development and mapping of Business Capabilities (Portfolio View)
  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
  • Support and align efforts to meet customer and business needs
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
  • Stay current with customer needs and strategies; utilising formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and ontime delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities
  • Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Identify ways to increase adoption and customer satisfaction
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyse and synthesise business requirements, including recognising patterns and conceptualising processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
  • Meet with project team regularly to review project deliverables and deadlines Develop and execute test plans
  • Support system conversions, upgrades, enhancements
  • Be part of the Agile Feature teams
  • Apply governance and defined project delivery methodologies .i.e SafeScrum, Waterfall and Hybrid
  • Facilitate Design Thinking workshops with business
  • Post graduate qualification in engineering, computer science, informatics or business administration or equivalent NQF level 6
  • 5 – 7 years’ experience in a business analysis environment.
  • Computer proficiency at an advanced level.
  • LEAN Six Sigma experience an advantage
  • Private healthcare experience and an understanding of business processes an advantage
  • Business case development process experience or exposure
  • Systems development, business analyst development and testing training an advantage
  • Must have exposure in Business Engagement and analysis Portfolio management experience
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Understanding of Indices, fundamentals and analytical data, returns level data etc.
  • Data analysis
  • Follow and comply with company business analysis best practices
  • Must have experience in Agile methodology
  • Understanding of capability modelling
  • Communication
  • Organisational Awareness
  • Strategic thinking
  • Creative and Innovation thinking
  • Systems Thinking
  • Design Thinking
  • Technical Understanding
  • Thought Leadership
  • Client Management
  • Business Operations
  • Multitask
  • Problem Solving
  • Leadership
  • Facilitation skills
  • Teamwork
Closing date
Tuesday, May 17, 2022

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer. 

Please note that Life Healthcare has a mandatory Covid vaccination policy. Only fully covid vaccinated external candidates will be considered.

Only vaccinated external candidates will also be considered.

Thank you for your interest in this opportunity. Kindly note that only short-listed candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

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