Senior Administration Clerk

Function

Finance/Administration

Facility

Life Head Office, Dunkeld

Position

Senior Administration Clerk

Introduction

An exciting vacancy exists for a Senior Administration Clerk, based at Life Healthcare Head Office, Oxford Park, reporting to the Patient Services Manager – National Operations. The successful candidate will be responsible for overseeing the administrative operations for Patient Services to ensure efficiency, organisation, and smooth day-to-day functioning. The role involves a combination of administrative support, data stewardship, data collation, trending, report writing, managing the intranet site, asset management, SAP requisitions, facility management, and document control and management.

Critical Outputs

• Provide comprehensive office and event management services to Patient Services
• Collate data for trending of the National Patient Services Scorecard and distribute to the business stakeholders
• Facilitate staff registration on the Moodle Learning platform and collate and publish competency reports
• Organise and maintain office records, files, and databases
• Assist with billing and claims where necessary
• Manage the asset register for Patient Services including returns and requisitions
• Manage all SAP requisitions in accordance with the budget
• Trend the funder complaints and escalations and ensure close-out responses are met timeously
• Plan and organise funder engagement sessions, follow through of actions and close-outs
• Manage the Workplace Skills Plan for Patient Services and ensure business is compliant to training attendance
• Manage document requests in line with POPIA and PAIA regulations
• Maintain the intranet site including data clean-up for Patient Services
• Support department to manage the CPD framework for SANC registered administrative staff.
• Facilitate information sharing of funder approvals and declines to the HTA team
• Manage data required by BI to support creation of Patient Services Dashboard
• Assist with data stewardship tasks and risk register maintenance
• Manage the business continuity contact lists (staff, funders and impacted vendors)
• Assist Line Manager with capacity planning and resource allocations to various workstreams and projects
• Facilitate national training programs for admissions, case management, coding, and claims teams.
• Support national recruitment, onboarding, and training initiatives for administrative staff.

Requirements

• Higher Certificate / Diploma in Business Administration/office management
• Minimum 3-5 years of experience in an administrative, secretarial, or executive assistant role.
  Proficient in all Microsoft office tools is a requirement (Intermediate and Advanced levels)
• Strong Communication Skills, both written and verbal, with professional email etiquette and organisational skills.
• Healthcare Operations experience with an understanding of admissions, case management, clinical coding, and claims processes and medical terminology will be an advantage

Competencies

• Problem-solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Professional and technical proficiency
• Excellence orientation
• Confidentiality and Discretion
• Time Management and Multitasking
• Building relationships
• Customer responsiveness
• Organisational awareness
• Action orientation
• Ethical behaviour

Email

careers@lifehealthcare.co.za

Closing date

Friday, February 14, 2025