Patient Services Manager

Life Bedford Gardens Hospital
Patient Services Manager

A vacancy exists for a Patient Services Manager, based at Life Bedford Gardens Hospital, reporting to Priya Maharaj, Finance & Admin Manager. The successful candidate will be responsible for the management and co- ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospitals profitability.

Critical Outputs

Ensure effective quality management and customer care by

  • Monitoring and improving quality metrics
  • Managing data integrity and compliance to Life working procedures
  • Developing and maintaining relationships with stakeholders

Ensure effective people management by

  • Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation
  • Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
  • Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s
    transformation objectives
  • Providing direction and inspiration to ensure staff are motivated and productive
  • Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent
  • Managing the performance of staff through the performance improvement process
  • Ensuring all transactional processing is complete in order to provide employee compensation and benefits
  • Ensuring productive working relationships are supported with minimum IR issues
  • Ensuring all exit interviews are conducted in order to ensure the retention of staff
  • Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing by

  • Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved
  • Managing the bill auditing process in order to achieve accurate billing data
  • Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation & application of contracts and funder rules by

  • Managing the admissions department to ensure that they comply with the funder rules
  • Managing the collection of outstanding co-payments from patients
  • Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient based

Facilitating effective cash flow management by

  • Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved
  • Implementing cash management processes to prevent losses

Ensure effective operational capabilities by

  • Managing and implementing PS business plans in order to ensure optimal functioning

Governance and risk management

  • Preparing and ensuring sound audit compliances to achieve optimum business ethics
  • Participating and developing action plans within the risk management teams to appropriate the correct
  • Support tip-off investigations
  • Relevant clinical qualification - Nursing qualification - preferably Registered nurse (Diploma or Degree) or Enrolled Nurse with proven Case Management and Coding Experience
  • Minimum of five years’ relevant private healthcare industry and proven leadership, change and people management experience
  • Current registration with the relevant professional / regulatory body
  • Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes
  • Understanding of basic financial principles (i.e. budgets, credit management, planning)
  • Computer proficiency
  • Driver’s license and ability to travel
  • Problem-solving, analysis and judgement
  • Resilience
  • Engaging diversity
  • Verbal & written communication and presentation
  • Influencing
  • Drive & energy
  • Excellence orientation
  • Ethical behaviour
  • Building relationships
  • Customer responsiveness
  • Organisational awareness
  • Leading my example (Key for Managers)
  • Motivating and developing people(Key for Managers)

Rachel Pelle

011 677 8700
Closing date
Thursday, May 19, 2022

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer. 

Please note that Life Healthcare has a mandatory Covid vaccination policy.

Only vaccinated external candidates will also be considered.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.



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