National Admissions Manager

Patients Services
Head Office
National Admissions Manager

The vacancy exists in Patient Services for a National Admissions Manager, based at Life Healthcare Head Office, reporting to the National Patient Services Manager. The successful candidate will be responsible to manage the Admissions, Central Confirmations and Document Management process for Life Healthcare, to research, develop and execute on the Patient onboarding phase of the digital patient journey. The role includes support to the hospitals in implementing and sustaining solutions to improve quality and the effectiveness of the pre-admissions, admissions and confirmation process. The role exists to ensure management, safe keeping, control and destruction of patient records in accordance to the relevant document management  legislations, while ensuring compliance and  governance

Critical Outputs
  • Implement efficiencies through project based outputs, with focus on the Patient Centricity through process automation, digitization & integration.
  • Manage operational efficiency and compliance to all national & central processes and KPI’s for the following functional areas:
  • Pre-dmissions & Admissions
  • Central Confirmations & Renal Authorisation Management
  • Documentation Management and Archiving
  • Ensure the delivery of market leading quality care across the Life Healthcare service offering.
  • Continuous assessment, improvement implementation of processes as GAPS are identified in business processes
  • Increase and support the current electronic messaging environment.
  • Ensure compliance to group working procedures and assist the business units to develop unit specific standards and measures to manage the patient services areas
  • Management of real time processes at centre, including monitoring, reporting of performance, training of employee and trouble shooting with funders
  • Measure, trend and report on hospital compliance, make recommendations to management, ensure agreement of action plans and follow up on close outs.
  • Measure, monitor and evaluate scorecard performance indicators, and manage outliers.
  • Sponsor and drive quality programs through the centralized patient services processes.
  • Report monthly / quarterly on systems/process performance, identify trends and develop sustainable solutions
  • Develop credible relationships with key leaders and customers in the business and the interdepartmental teams
  • Candidates should have a B-degree/equivalent and 10 years experience with strong systems knowledge and be proficient in business processes,compliance and
  • Proven leadership and/or people management experience within healthcare.
  • A dedication to quality and superior customer service.
  • A thorough systematic approach to problem solving , analytical, precise with an eye for detail
  • The ability to affect change, with strong influencing skills and the ability to deliver positive results
  • People management, strong interpersonal and communication skills are principle to the success of this position.
  • Must be able to self-directed activity within broad guidelines
  • Must take full responsibility for the nature/quality and quantity of outcomes processes and teams
  • Must be able to make informed judgment to evaluate alternatives & anticipate outcomes
  • Must be able to have a positive and effective impacts on other departments
  • Communicates up and down the ranks with ease
  • Problem-solving, analysis & judgement
  • Research, planning, organising, implement, monitor and reassess processes/procedures
  • Resilience, drive & energy
  • Engaging diversity
  • Verbal & written communication and presentation
  • Thorough knowledge of the hospital information system
  • Thorough knowledge of LHC policies, practices, systems and procedures/protocols
  • Excellence orientation
  • Ethical behaviour
  • Building relationships and networking
  • Customer focus, patient centric driven responsiveness
  • Organisational awareness
  • Leading by example
  • Motivating and developing people
  • Continuous improvement
  • Knowledge of human resource utilisation
  • Influencing & negotiating skills
Closing date
Friday, August 12, 2022

Please specify the position you are applying for when submitting your CV.

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer. 

Life Healthcare has a mandatory COVID-19 vaccination policy in place which requires all employees to be COVID-19 vaccinated

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.



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