Credit Controller

Function

Finance/Administration

Facility

Life Bayview Hospital

Position

Credit Controller

Introduction

A vacancy exists for a Private/COID Credit Controller based at Life Bayview Private Hospital, reporting to Chane Wrigley, Reception Supervisor. The successful candidate will be responsible for credit control functions and to manage COID/Private/Insurance risks. The incumbent should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Critical Outputs

• Manage hospital DSO’s in line with budget per unit
• Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
• Compliance with working procedures and quality requirements.
• Ensuring accurate and efficient administration of the credit control function.
• Ensure all accounts are followed up in accordance with the working protocols
• Includes the responsibility and functions for Injury on duties/Private/Foreign/SAPD or any other debt associated with private portions.
• Management of short payments on private/injury on duty age analysis.
• Auditing of IOD documents before scanning head office
• Ensure correct documentation and accounts submitted to IOD department at head office
• Ensure compliance to agreed standards and procedures in the auditing and submission of IOD claims to head office
• Proactively manage all injury on duty accounts.
• Managing the risk of Injury on duty claims being rejected due to lack of incorrect documentation.
• Resolving queries within specified turnaround times
• Knowledge and application of fixed fees, fee for service and COID tariffs.
• Minimize the bad debt write-offs by pro-actively managing the debtors ageing.
• Ensure that the Debtor Age analysis is managed in accordance with the Life Healthcare protocols, targets and objectives.
• Credit control over private patients.
• Compliance with working procedures and quality requirements.
• Contribute positively to the credit control and admission team.
• Reporting to reception supervisor on performance on a weekly basis
• Ensure set targets and benchmarks are met
• Eliminate bad debt through adherence to group protocol.

Requirements

• Qualification – _Grade 12
• Must have credit control experience
• Experience in a healthcare environment would be an advantage
• Basic understanding of financial principles
• Computer proficiency (comprehensive knowledge of IMPILO or relevant software system)
• Excellent communication and Interpersonal skills a prerequisite
• Experience in dealing with customers
• The ability to work within a pressurized environment is critical.
• Understanding of the private healthcare industry, its challenges and role players would be an advantage.
• Computer proficiency.
• Available to assist in different roles in the admission area per operational need
• Teamwork is essential.

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Drive & energy
• Excellence orientation
• Ethical behavior
• Building relationships
• Customer responsiveness
• Leading by example
• Microsoft applications
• Verbal & written communication and presentation
• Influencing

Email

Recruitment.Bayview@lifehealthcare.co.za

Closing date

Monday, February 24, 2025