Business Manager

Function

Life Occupational health / Employee Wellness

Facility

Northern Cape, Inland North

Position

Business Manager

Introduction

A vacancy exists for a Business Manager in Inland North to manage contracts and onsite clinics in Northern Cape and surrounding areas and to be based in Khatu. The successful candidate will report to the Regional Business Manager and will be responsible for rendering a quality service which is effective and efficient and exceeds customers’ expectations.

Critical Outputs

• Ensuring the delivery of a quality service to our customers in alignment with our agreed contract and SLA obligations.
• Direct and continuous engagement with customers, relationship building and sustaining these relationships & improving on the engagement across different levels, to foster cooperative relationships intended to optimally impact the delivery of an integrated wellness solution.
• Project manage all aspects of the assigned client portfolio.
• Ensure monitoring, documentation, facilitation, and direct engagement with customers for queries regarding health solutions & respond within a timely and appropriate manner.
• Responsible for the effective and timeous delivery of high-quality services to customers.
• Strategically build relationships with identified stakeholders within the client organization to deliver on an integrated wellness solution.
• Manage and deliver contract reviews that are consistent with the overall business, health, and wellness strategy and/or SLA.
• Responsible for Business Reporting as required (internally & externally).
• Source new and upselling opportunities within assigned portfolio.
• Actively identifying new business opportunities within the region supporting the LHS sales and marketing strategy.
• Achieving the business growth targets and retain clients within the region, in line with the business strategy, by meeting short-, medium- and longer-term objectives.
• Responsible for contract renewals, annual increases, and client retention of assigned portfolio.
• Active leading, encourage and participation from all employees to achieve strategic objectives.
• Provide direction and inspire positive work behaviours in line with Life Healthcare and LHS code of conduct and workplace culture in the patch.
• Leading, guiding, and managing the teams to ensure they receive the necessary information, infrastructure, logistics and functional support to achieve and meet their objectives.
• Demonstrating visible leadership in respect of the Life values, operating model, and strategy.
• Ensuring and driving optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls.
• Escalation of identified risks to the correct reporting lines and follow-through on remedial actions required

Requirements

The following qualifications and experience are required:

• A degree in Occupational Health will be a preferred or alternatively a qualification in nursing /health care field.
• Certificate in Audiometry, Spirometry, Vision, Multidrug test, HIV counselling and dispensing. Registration, as an audiometric at SASOHN would be advantageous.
• A business Degree/ or appropriate relevant qualification will be an added advantage.
• A comprehensive understanding of DMRE requirements.
• The individual must be a good professional role model. He/she must have good organization and management skills, be an effective business communicator and motivator, and have good interpersonal skills.
• Computer literacy is essential and proficient in Word, Excel, and PowerPoint.
• At least 5 years’ experience in a health-related environment with management experience in Occupational Health, Emergency Care and Wellness industry will be an advantage.
• Experience in administration, financial, operations and human resource management (including communication and training).
• In addition, the post holder will be in possession of a valid Code 08 Drivers Licence and have his/her own car available for his/her use. The vehicle must be reliable and have adequate insurance as travel between client sites is required. Occasional overnight trips may occur.
• Induction /clinical training and on the Job planned task observations for nursing staff is a critical requirement.

Competencies

• Problem-solving, analysis and judgment
• Resilience
• Influencing skills
• Motivating and developing people
• Focus on quality and excellence.
• Teamwork
• Verbal & written communication skills
• Business insight
• Ability to manage and motivate staff.
• Organizational awareness
• Drive and energy
• Excellence orientation
• Ethical behavior
• Building relationships & networking
• Customer responsiveness
• Statistical analysis and reporting
• Proficient in clinic administration and data capturing

Email

Thuleka.Mbatha@lifehealthcare.co.za

Closing date

Thursday, November 14, 2024